mr_baz
23-04-2007, 22:33
Hi all,
Just in case anyone has had a similar problem that has been resolved, heres whats going on with me!
Had a 5 year old + NTLhome silver cable modem that was faultless.
Decided on upgrade to 10mb service in the light of the 20mb announcements.
Modem upgraded to new one on Friday:
Cable Modem : DOCSIS 1.0/1.1/2.0
Compliant MAC Address : xxxxxx
Serial Number : XXXXXX
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19
Tried some speed tests few hours later, got 1.5 to 2mb.
Call support next day (Sat), they said there was a problem with the upgrade and I was still on 4mb. Called back a couple of hours later and advised all ok.
Today, slower still, 1.4mb-ish. This issue only occurred after the modem was replaced (regularly tested at 3.9mb).
Spoke to India tech tonight and apparently my firewall and router will cause a loss of service/speed - yeah good one. :rolleyes:
India reckons no network issues and started getting flustered when I started asking questions. Apparently will be escalated in the morning for uk tech.
Anyone out there any words of wisdom please?!
Oh and....
etwork Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Sorry for the long post!
Baz
Just in case anyone has had a similar problem that has been resolved, heres whats going on with me!
Had a 5 year old + NTLhome silver cable modem that was faultless.
Decided on upgrade to 10mb service in the light of the 20mb announcements.
Modem upgraded to new one on Friday:
Cable Modem : DOCSIS 1.0/1.1/2.0
Compliant MAC Address : xxxxxx
Serial Number : XXXXXX
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19
Tried some speed tests few hours later, got 1.5 to 2mb.
Call support next day (Sat), they said there was a problem with the upgrade and I was still on 4mb. Called back a couple of hours later and advised all ok.
Today, slower still, 1.4mb-ish. This issue only occurred after the modem was replaced (regularly tested at 3.9mb).
Spoke to India tech tonight and apparently my firewall and router will cause a loss of service/speed - yeah good one. :rolleyes:
India reckons no network issues and started getting flustered when I started asking questions. Apparently will be escalated in the morning for uk tech.
Anyone out there any words of wisdom please?!
Oh and....
etwork Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Sorry for the long post!
Baz