View Full Version : Stoke-on-Trent ST3 Slow
pachelbel
21-04-2007, 13:07
Has anyone in the same area seen a real drop in speed over the past couple of days. My pages have been taking 30,60,90 seconds to load or even timing out. So, I have done a quick test and specified a proxy server in Firefox and hey presto pages are back to normal. What is going on here as us non techno bots are lost. If it were not for this forum I would be pulling my hair out.
Same here, in ST5 area - Newcastle under Lyme Ex C&W area
Slow Internet for past few days, there seems to be quite a lot of packet loss going on.
Yesterday Netstat showed that 15% of segment were retransmitted.
Today is say 1632 retransmitted which works out to 6%.
Def something wrong some where
---------- Post added at 14:58 ---------- Previous post was at 14:09 ----------
Pachelbel - What dd you do to fix your connection?
---------- Post added at 15:07 ---------- Previous post was at 14:58 ----------
Im using a NTL 250 modem Ethernet, 4 Meg
LinkSys WRT45GS running DD-WRT OS
Windows XP with all updates
SNR 31.0
Power level -3.8 ( i understastand this should be between -3 and -12 on Ex C&W)
Here are 2 trace routes to bbc
1
Tracing route to www.bbc.net.uk [212.58.224.85]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 13 ms 8 ms 11 ms 10.235.32.1
3 10 ms 9 ms 9 ms bagu-t2cam1-b-v137.inet.ntl.com [80.5.163.109]
4 9 ms * 9 ms bagu-t2core-b-ge-wan22.inet.ntl.com [195.182.175.41]
5 13 ms 11 ms 12 ms lee-bb-b-so-710-0.inet.ntl.com [213.105.174.73]
6 13 ms 22 ms 15 ms nth-bb-a-so-600-0.inet.ntl.com [213.105.175.133]
7 20 ms 18 ms 24 ms gfd-bb-b-so-010-0.inet.ntl.com [62.253.185.98]
8 19 ms 18 ms 19 ms tele-ic-1-so-110-0.inet.ntl.com [62.253.185.78]
9 18 ms 17 ms 18 ms 212.58.238.189
10 20 ms 17 ms 19 ms 212.58.238.149
11 * 17 ms * www40.thdo.bbc.co.uk [212.58.224.85]
12 19 ms 22 ms 27 ms www40.thdo.bbc.co.uk [212.58.224.85]
Trace complete.
2
Tracing route to www.bbc.net.uk [212.58.226.232]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 9 ms 25 ms 8 ms 10.235.32.1
3 12 ms 8 ms 11 ms bagu-t2cam1-b-v137.inet.ntl.com [80.5.163.109]
4 10 ms * 11 ms bagu-t2core-b-ge-wan22.inet.ntl.com [195.182.175.41]
5 10 ms 13 ms 17 ms lee-bb-b-so-710-0.inet.ntl.com [213.105.174.73]
6 14 ms 14 ms 26 ms nth-bb-a-so-600-0.inet.ntl.com [213.105.175.133]
7 18 ms 18 ms 21 ms gfd-bb-b-so-010-0.inet.ntl.com [62.253.185.98]
8 19 ms 19 ms 20 ms tele-ic-1-so-110-0.inet.ntl.com [62.253.185.78]
9 * 28 ms 29 ms 212.58.238.189
10 21 ms 20 ms 35 ms 212.58.238.149
11 22 ms 20 ms 20 ms 212.58.238.161
12 19 ms 17 ms 18 ms 212.58.226.232
Trace complete.
aardvark
21-04-2007, 15:40
slow here too
Ive been on the phone to tech support. He said that its a know problem that there working on. Should be fixed in a few hours.
Mine is already responding much better, been able to login into hotmail on the first attempt, havent been able to do that for a few days, its been taking 5-6 attempts to login.
same here in st6
been like this for a couple of days now, some sites work fine others take ages to load or just time out :(
been really bad this evening
Blade187
21-04-2007, 21:56
same in ST1 area. Absolutely dire web browsing the last few days.
Trying to solve a problem at work atm via VPN and it's worse than having your teeth pulled out! :(:(
pachelbel
21-04-2007, 22:01
same here in st6
been like this for a couple of days now, some sites work fine others take ages to load or just time out :(
been really bad this evening
I've got mine working normal in Firefox by specifying a proxy server in the advance network in options. I've had no trouble all day. I am leaving ie7 as normal to compare and that is still hit and miss.
Tech support were wrong once again, what a suprise. Instead of fixing the problem "within 2 hours" its now the worse than ever.
Google works lighten fast, but most other site are not working at all at the moment.
This is a Trace route to a NTL server in Brentford
As you can see there are some serous problems here.
Tracing route to 212.250.14.58 over a maximum of 30 hops
1 10 ms 10 ms 34 ms 10.235.32.1
2 20 ms * 10 ms bagu-t2cam1-b-v137.inet.ntl.com [80.5.163.109]
3 9 ms 13 ms 29 ms bagu-t2core-b-ge-wan22.inet.ntl.com [195.182.175.41]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
Seems to be a lot of packet loss in the ST6 area (also Stoke), every evening for past few days I've been unable to play Battlefield 2 as I get disconnected instantly or 1-5 minutes connected to a server. Also been slow. I'm really sick of this ****ty ISP.
pachelbel
21-04-2007, 22:31
OK, this is what I did to give me normal speed.
Firefox > Tools
> Options
> Advanced
> Network
> Connection > Settings
> Specify manual proxy
> brhm-cache-3.server.ntli.net
> port 8080
> save
and its been perfect. Hope this info does not swamp the server.
edit: forgot to add port 8080
Thanks for the info pachelbel
Ive specifed that proxy in Internet Explorer. Internet browse is working alot better.
This is a partial fix, i don't think this will help people having trouble with online gaming, but its a lot better than anything NTL have had to say about this. Called Tech support again, this guy checked and told me NTL categorically know nothing about a problem in this area !!! Hes booked an engineer for 30th April (9 day wait). Also told me about there policy of charging £10 if you miss the engineer. Talk about taking the ****, Ive had an engineer booked to come to my house 4 time in the last 12 months to replace my modem which tech support have categorically told me on 4 occasions is faulty. Mysterious the problem has vanished every time without the engineer turning up, and not even once have they phoned to say that the problem is fixed and there no need to sit at home waiting for the Eng to turn up, now they come out with this £10 charge crap. NTL are seriously trying my patients.:mad:
pachelbel
22-04-2007, 09:27
Thanks for the info pachelbel
Ive specifed that proxy in Internet Explorer. Internet browse is working alot better.
This is a partial fix, i don't think this will help people having trouble with online gaming, but its a lot better than anything NTL have had to say about this. Called Tech support again, this guy checked and told me NTL categorically know nothing about a problem in this area !!! Hes booked an engineer for 30th April (9 day wait). Also told me about there policy of charging £10 if you miss the engineer. Talk about taking the ****, Ive had an engineer booked to come to my house 4 time in the last 12 months to replace my modem which tech support have categorically told me on 4 occasions is faulty. Mysterious the problem has vanished every time without the engineer turning up, and not even once have they phoned to say that the problem is fixed and there no need to sit at home waiting for the Eng to turn up, now they come out with this £10 charge crap. NTL are seriously trying my patients.:mad:
Gurj, gives us an update when the engineer calls.
leedrummond
22-04-2007, 09:53
yes st3 area, very slow, ive been struggling with it for days now
p.s where in st3 are you ?
abailey152
22-04-2007, 09:58
Speed has slowed to a crawl this morning. Really bad, with several minutes to load some pages. A manual proxy has helped though. I'm in ST6.
Machineage
22-04-2007, 11:05
Yup - same here in ST5 Newcastle-Under-Lyme. Some pages load fine - but Youtube - forget it! Ebay sluggish... Yet my speed tests suggest there is no problem?! Has been like this for some time now come to think of it - and it's getting worse. Phoned TS and managed eventually to get through to someone in UK - yippee! They checked the modem levels / speeds etc and then transferred my Modem onto a different server - but it has made no difference. Grrrrrrrrrrrrrr!!!
Just wondered if anyone has experienced any recent issues with sending email too - particularly with any attachments?
leedrummond
22-04-2007, 12:30
ye same here, really struggling with my connection, soo slow
cant get into ebay too
and uk hot deals site seems ot be very slow for me too
however got a ps3 yesterday, so playing reistance online hehe, and its runing like a beast !!!
pachelbel
22-04-2007, 12:50
yes st3 area, very slow, ive been struggling with it for days now
p.s where in st3 are you ?
Sorry could not reply earlier, I went out for lunch. Location is Longton!
Emails have also been timing out. I've been trying to send an email with attachment to US and receiver has said he did not receive. I have resent twice more and waiting response from him.
This problem has only appeared in the last week and got worse over the days. I will phone CS if the problem is not rectified soon. However my manual proxy server is doing the business. It does seem to like IE7 better than Firefox on my banking web site.
jingleman
22-04-2007, 12:57
Apart from connecting to this site which is fine, every single site I try to access UK or abroad takes ages. Once I get to any site it can then take 2 minutes or more to to get to another page :mad:
However, if you are doing a download (and finally get to download link!) download speed is fast :confused:
Had tried IPCONFIG /FLUSHDNS and various other things thinking it may be local to me, but seems it isn't. As everyone says this suddenly started in past week, was fine for me up until then.
please add another area to this thread ST4 ,not just myself ,neighbors & friends are also having problems , really slow response times , some web pages are just not opening including VM Home until refreshed , seemed to start at about the time they did the so called "service upgrade"
Hmmm ..
aardvark
22-04-2007, 15:37
Had an interesting time trying to upload some pages to my website earlier today. The connection was very very very very very slow ... and then kept timing out.
Eventually I had to resort to my old dial-up connection, which I've kept for such emergencies, and the pages uploaded with no probs at all.
Very strange .... Obviously big (and annoying) problems somewhere.
BTW - ST8 here
Yep, absolute nightmare. Been trying to list some stuff on ebay all day and it keeps timing out.
SonniesEdge
22-04-2007, 17:35
Thins are up and down here in ST5 (Newcastle-under-Lyme). Our broadband, TV and phone have been off all day and only came back on an hour ago!
When it does "work" various sites intermittently slow to a crawl or stop responding. Google, normally the most reliable site on the web, now fails to load half the time (really annoying as I use Gmail as my main mail account).
Things really seem to have gone to the dogs since Virgin took over (and I ain't a Virgin Media basher - I love 'em - that's just my depressingly honest observation). :(
Machineage
22-04-2007, 17:37
OK - spoke to TS (India) it is now a know issue - well in ST5 at least... The supervisor suggested an estimated repair time of 3pm tomorrow and said the only details he had was that it was an issue with one of the servers for this area. He advised that during this time the connection would be lost as the repairs take place. :rolleyes:
I too have had really poor browsing since Friday evening. There's no recollection of the problems on either of the service status pages.
http://www.l8nc.com/graph.php?jid=68cedb9d8b84f241be1f78c7d38285fe
As you can see, lot's of packetloss (note there's no activity on the line at any point as I'm never in during the weekend until 6pm Sunday) :( I just got upgraded to 10mbit too.
I can't say that using a proxy makes it better at all. Oh well, let's hope it gets sorted soon.
i am in northwwod area ( ST1 ) and its been really slow for days now...i have also downgraded my connection from 10 meg to 4 meg after i have decided there its not much better being on the 10 meg line if the connection is that slow anyway..not happy !!:mad:
pachelbel
22-04-2007, 19:37
roll on 3pm tomorrow.
Yes, and pigs will fly!!!!!!!!!!!!!!!
My manual proxy still working great;)
scoobydoo[uk]
23-04-2007, 08:47
ST9 - web browsing speeds are fine now, but email is still timing out constantly when trying to send a email with an attatchment, been like this for a couple of weeks now :(
OK, this is what I did to give me normal speed.
Firefox > Tools
> Options
> Advanced
> Network
> Connection > Settings
> Specify manual proxy
> brhm-cache-3.server.ntli.net
> port 8080
> save
That server is great!
Still got problems in ST5, but not anymore with the proxy.
Good download test speed, but no upload connection. Very strange.
For some reason as well, I've had to re-register on this forum.
Joined a few years ago, but my member details had vanished.
Ah well.
I am having slow internet connection for last couple of days also... I am in CR0 area...
I tried the above proxy setting but it didn't work for me at all...
having the same problems here in ST1 . some pages will load other will time out. just rang customer services and they say there is no problem, ring back in 24 hours and they will send someone roud. been like this since friday. driving me nuts :mad:
pachelbel
23-04-2007, 13:47
I am having slow internet connection for last couple of days also... I am in CR0 area...
I tried the above proxy setting but it didn't work for me at all...
You may have other problems with your connection. The fact that the whole Stoke area seem to be having problems and I can fix mine by changing to manual proxy suggests its a VM issue and not my hardware/software. Give CS a call as most people are at work and it should be quicker to get through.
---------- Post added at 13:47 ---------- Previous post was at 13:16 ----------
I have just spoken to CS in India and they are reporting no problem in Stoke area. I tried to explain that a lot of people were having this issue and had phoned up VM. However she had no update of any problems and would only proceed if I removed my wireless router so that she could run her tests which I could not do as the PC is in a small bedroom.
I think all you people in Stoke area need to phone CS and log a fault so that some action is done.
Everyone having problems with slow Internet around the stoke / Staffordshire area should call Tech Support. It sounds like there not taking this seriously at all as they are still telling people that there is no fault.
They told me on the 21/04/07 that they are working on the problem and would be fixed in a couple of hours, latter that day when i called them back they had no idea there even was a problem in the area.
If they get more complaints there gonna take this more seriously.
---------- Post added at 13:50 ---------- Previous post was at 13:48 ----------
pachelbel - Almost synchorised posting !
Yeah, also same here in ST1 although manual proxy settings have cured issue for now. I've just logged a call with TS although they are still saying that there aint nowt wrong in the area. Keep logging them calls and eventually we might get somet done :banghead:
just spoke to tech support again , there is a problem with a server and he told me to us manual proxy settings using 62.252.32.12 port 8080, he said use this for 2 or 3 days then go back and alter to original settings and try them again.
foxterrier
23-04-2007, 15:49
Just has a heated discussion with Tech Support in India, who flatly denied any problems (sorry, Planned Maintenance) in the Stoke area! despite me referring him to this forum.
I have called 3 times in the past 3 weeks, and sent 3 emails to which I've had no reply. My last tel call last Tues was answered by a chap with a scottish accent who said he would escalate the problem and someone would call me back within 48 hours. Still waiting.
Tech support in India stated that they have no record of that phone call!
I am in the ST4 area, download speeds are not too bad, but upload is non existant! FTPing using ie or smartFTP to virgins own servers (i,e, my webspace)
I'm getting sporadic speeds no greater than 8kbps!!! which timeout after transferring anywhere between 20 - 100k.
Also Emails with attachments timeout.
Is there no end to the quality of CS offered by Virgin!
I'll give them 48 hours, and if no change Im afraid I'll be looking for another provider.
:mad:
just spoke to tech support again , there is a problem with a server and he told me to us manual proxy settings using 62.252.32.12 port 8080, he said use this for 2 or 3 days then go back and alter to original settings and try them again.
I'm wondering why he told you to use a Cardiff proxy rather than the old Baguley ones.
Anyhow, I can't really say if things have improved since yesterday however, I will post back later on this.
scoobydoo[uk]
23-04-2007, 16:05
Web browsing has been working in North Staffs (ST9) but email is a different matter.
When I try and send a email with an attatchment it keeps on timing out and wont send, its been like this for the past 3 weeks now, receiving emails is fine, I just cant send any with an attatchment.
I saw a few of you were having the same problems, have these been fixed or do you know of a solution for it?
Think its got something to do with the upload to ntl's servers, if i use hotmail or another account i can send file attatchments finel
Hi guys, I`am in the ST2 area and have the same issues. Been on the phone again today and got nowhere.
I expressed my feelings about talking to the people in the cow shed in India, ooo how the wee scottish lass laughed.
Anyway I worked my way through local proxys until I found one that loads the web better, but this doesn`t get rid of my 1mg surf speed on a 4mg line.
Proxies here - http://homepage.ntlworld.com/robin.d.h.walker/cmtips/trancache.html#ntl
P.S:- I had more joy with the notts ones.
aardvark
23-04-2007, 17:34
still absolutely awful here ... there must be something they can do???
pachelbel
23-04-2007, 17:40
still absolutely awful here ... there must be something they can do???
Just keep on phoning CS. They will eventually realise there must be problem. I wonder if one of the admins on here could help and use their contacts at VM
Machineage
23-04-2007, 18:42
Update - spoke to the TS cowshed and after a very heated discussion after having been told there definitely is NO FAULT in the area - the operator went away and summoned the floor manager who said there was no fault in the area but there were problems with the servers for this area :confused:
They are now quoting 2 - 3 days for the faults to be rectified :mad:
Anyway - for now the manual proxy is working for me - although I am still having no luck sending email with attachments - sigh......
Further Update:
VMs service stautus page now showing servers to be updated in Baguley amongst many othe regions commencing Tuesday 24th 12.00AM - 6.00AM
I'm also in ST3 (Dresden) and what a nightmare it is. I thought it was bad over the weekend but is even worse.
I too have phoned India 4 times over the weekend who for one thing haven't really any idea what you are talking about but basically have told me that it's my computer. I obviously then tried all the possible things with my computer but no luck.
In some ways pleased that I'm not the only one but it is just ridiculous when I'm paying over £50 per month combined phone & broadband.
Will be ringing CS shortly.
---------- Post added at 18:46 ---------- Previous post was at 18:45 ----------
I'm also in ST3 (Dresden) and what a nightmare it is. I thought it was bad over the weekend but is even worse.
Main problem is that I can't upload onto any website or where information needs to be sent on a website.
I too have phoned India 4 times over the weekend who for one thing haven't really any idea what you are talking about but basically have told me that it's my computer. I obviously then tried all the possible things with my computer but no luck.
In some ways pleased that I'm not the only one but it is just ridiculous when I'm paying over £50 per month combined phone & broadband.
Will be ringing CS shortly.
---------- Post added at 19:11 ---------- Previous post was at 18:46 ----------
Just spoken to TS - put me on hold whilst he conferred with someone:
They have had a high number of calls from ST3 and ST5 areas - he made sure he logged my call with Level 2 support. Checked my connection and told me that I should swap from USB to Ethernet connection as its dropping 10% speed (is this correct????)
Engineers are supposedly working on it.
Same here , rang up had a argument over firewall setting's are to high or some rubbish they come out with ,
3rd time ive rang this weekend i will ring again tommorow for round 4
the packet loss is unbeliviable i cant even use my voip programe because it is losing 98.22% of the packets being sent it was 0% a few weeks back but has gradually gotten worse and is now unusable
i was just about to do a fresh install lol thinking i was alone on this matter glad i saw this forum lets just hope they pull there fingers out and get something done.
st4-fenton
Same here , rang up had a argument over firewall setting's are to high or some rubbish they come out with ,
3rd time ive rang this weekend i will ring again tommorow for round 4
the packet loss is unbeliviable i cant even use my voip programe because it is losing 98.22% of the packets being sent it was 0% a few weeks back but has gradually gotten worse and is now unusable
i was just about to do a fresh install lol thinking i was alone on this matter glad i saw this forum lets just hope they pull there fingers out and get something done.
st4-fenton
Could you (and the rest of people in this thread) sign up with http://www.l8nc.com/l8nc.php so you have something to confirm the packetloss when you call?
My graph is here: http://tinyurl.com/yoaede
Be sure to enable public viewing so you can paste the link to the graph in here and for Virgin to see also.
aardvark
23-04-2007, 22:45
Spoken to several people in ST8 area tonight who are still:
.. unable to reach web pages
.. unable to send most emails (especially with attachments)
.. unable to upload to their webspace
.. unable to use Voip
having spoke to the tech dept and using the numbers he provided ( for cardiff ) my connection has been fine. what has angered me is that when i phoned the tech dept on friday they said there were no problems, again today i spoke to a lady in india ( who i could not understand due to be hard of hearing ) told me again no problems and to leave my laptop connected straight from the modem for 24 hours (u understand that ). again i phoned the tech dept spoke to a gent again in india ( more than helpfull full praise to this man ). why don't these tech guys know what is going on. it appears to me me the help you get depends on the person you sepak to, don't they have upto date information or is it up to the consumer to tell them if they have problems. i am going to wite to vm about the service, and i suggest all the users who have had problems do the same.
Still the same here in ST2, like everyone else I Phoned and have had the same answer "Sorry no faults in your area" Why do they always assume the problem is with your Pc rather then the network:mad:
I'm from ST4- still problems this morning- worse than ever in fact. I was very itate with them on the telephone yesterday, especially when they told me (as they have told many of you) that it was my computer. They walked me through some absolutely ridiculous rituals that I knew wouldn't help as my computer is fine. What kind of morons are they employing? When the walkthrough didn't work they informed they couldn't be of any further help.
I informed them that other people had complained- but apparently they have no knowledge of any other complaints from this area and while they appreciate my concern there isn't much they can do about it as the fault is not down to them - I mean for goodness sake why is it taking them so long to admit there is a problem and it needs to be sorted out! :mad: :mad:
Machineage
24-04-2007, 12:00
I informed them that other people had complained- but apparently they have no knowledge of any other complaints from this area and while they appreciate my concern there isn't much they can do about it as the fault is not down to them - I mean for goodness sake why is it taking them so long to admit there is a problem and it needs to be sorted out! :mad: :mad:
If you are unfortunate enough to get through to TS in India you will have no luck with the operators... Ask to speak directly to the floor manager and don't let them sway you from doing so. Only then will you get admittance there are problems. I made a complaint to the floor manager about their total lack of staff communication which she accepted.
TS in UK have told me that if you keep dialling during office hours here you will get through to TS in UK eventually - which I have be able to do. Anything that goes beyond the 'script' with the guys in India and you may as well forget it and hang up.
According to them the problem will take 2 - 3 days to resolve. According to the VM Service Status page the servers in Baguely and other areas should have been updated this morning between 12am - 6am - I wonder.... :rolleyes:
Still no change for me - still having to use manual proxy :mad:
pachelbel
24-04-2007, 12:23
If you are unfortunate enough to get through to TS in India you will have no luck with the operators... Ask to speak directly to the floor manager and don't let them sway you from doing so. Only then will you get admittance there are problems. I made a complaint to the floor manager about their total lack of staff communication which she accepted.
TS in UK have told me that if you keep dialling during office hours here you will get through to TS in UK eventually - which I have be able to do. Anything that goes beyond the 'script' with the guys in India and you may as well forget it and hang up.
According to them the problem will take 2 - 3 days to resolve. According to the VM Service Status page the servers in Baguely and other areas should have been updated this morning between 12am - 6am - I wonder.... :rolleyes:
Still no change for me - still having to use manual proxy :mad:
I must admit, I am really shocked by the lack of information about this issue. I would have expected some information on the service page as Stoke in not a small area. We will now just have to wait and see if it is resolved. It's a good job we can use manual proxies.
edit: By the way where have I heard the 2-3 days to resolve!!!!!!!!!!!!
cooljules
24-04-2007, 12:40
For the last two weeks a friend of mine has had problems with their VM. No upload speed (e.g. 2kbs!) and also, no connection to servers via remote desktop (however VNC works!) and general poor internet connectivity.
He phoned up and got told that they don’t have to provide upload so tough!
My home VM line then started to get flaky on Friday, and yesterday I got home to find no upload speed exactly the same as at my friend’s house. FTP is impossible and I can't send emails over about 4k.
My husband rang and got told the same thing about not having to provide an upload service.
I was really annoyed and as Technical Director of an ISP, I decided to call myself. I too got fobbed off with the same story. Surprisingly unhappy with this, and with the knowledge that I found out it only takes 3 days at the moment to get a BT line it, I gave the lady two options, speak to her manager or put me though to the cancellation line. Having now got put through to the manager, I had to rant and rave at him lots before he decided to do a line test. He then explained that there looked like there was a fault and that he will call back in three days to check it was fixed.
I know three people in the Stoke area with major issues at the moment, and they seem rather unwilling to fix it. If my problem isn’t resolve within three days, BT is getting a call.
I too live in S-o-T (ST9) and am experiencing many of the problems of previous posters.
Rather than rant at Retentions I thought I'd be better of ringing support and asking for their help. What a waste of my time! After being cut off twice after lengthy waits I eventually was connected, having gone through the normal formalities - name - address- post code - nature of problem etc - I was put on hold again, for about 6 minutes. The guy came back after 'having spoken to his supervisor' to inform me that their system is down and cannot open up any applications and could I ring back in a few hours.
Cheesed off I requested that a note be put on my file to register my call and it's nature, only to be told that that particular application would not open either. So how come he was able to authenticate me at the beginning of the call? So exactly what function do they provide if their support systems are down?
Why oh why didn't I go straight through to Retentions? All I, or indeed most people, ask is for a small element of integrity in their support and service. To be fobbed off whilst paying for a service does not foster brand loyalty or satisfaction with the service or company. I wish I had the option to pay my monthly account in the same appalling manner that Virgin seem fit to deliver their service.
Does anyone know Richard Branson's email address?
cj
we are in st8 area to and is seems to be gettin worse by the day they also keep telling us there is nuthing wrong there end it is our router so they are not responsible!
is it any better today or have i still got to use the manual proxy settings still
is it any better today or have i still got to use the manual proxy settings still
Worse :mad:
update ,
ive just rang the call centre at VM (again 4th time in as many days) and spoke to a nice chap who intern spoke to his line manager
i told them about my problem and all the other complaints on this forum in the genral stoke area , he acknowledged that they have had a lot of complaints from this area and the engineering team are looking in to it as we speak he did'nt give a time as to when it will be resolved but at least now they acknowledge there is something wrong , wish all the call staff were as helpfull as this geezer,
fingures crossed we should be sorted soon :)
update ,
ive just rang the call centre at VM (again 4th time in as many days) and spoke to a nice chap who intern spoke to his line manager
i told them about my problem and all the other complaints on this forum in the genral stoke area , he acknowledged that they have had a lot of complaints from this area and the engineering team are looking in to it as we speak he did'nt give a time as to when it will be resolved but at least now they acknowledge there is something wrong , wish all the call staff were as helpfull as this geezer,
fingures crossed we should be sorted soon :)
Cheers for that, at least one part of the organisation is being frank.
crj
abailey152
24-04-2007, 16:48
Isn't it just stunning how there's still absolutely nothing on the Server Status pages regarding this fault.
VM obviously know there's something wrong, so even if they haven't traced the fault to anything specific, why can't they post something along the lines of "Unknown fault in Stoke area causing traffic slowdown when viewing web pages, sending emails etc. We are currently investigating"? Then at least we'll know we aren't all going mad!
Virgin Media. Forget it, it's the same tight-lipped cr@p we've all become used to from NTL. Nothing has changed other than the name!
update ,
ive just rang the call centre at VM (again 4th time in as many days) and spoke to a nice chap who intern spoke to his line manager
i told them about my problem and all the other complaints on this forum in the genral stoke area , he acknowledged that they have had a lot of complaints from this area and the engineering team are looking in to it as we speak he did'nt give a time as to when it will be resolved but at least now they acknowledge there is something wrong , wish all the call staff were as helpfull as this geezer,
fingures crossed we should be sorted soon :)
Dont Hold your fingers or breath to long i have just spent the last hour on the phone being passed from department to department, being told there is nothing wrong, i point blank refused to go through the plugging direct intothe modem again, i told them that the last twice i have done this has shown no increase, I had 1 Indian chap who i could not understand at all, in the end i was spelling the words out for him, before i gave it up as a bad job.
What is it going to take to make them realise that there is a big problem in this area:mad: :mad: :mad:
will we get some sort of compensation for all the hassell we are going though ( i think not )
I've been on to them all day. I can cope with the slower browsing speeds since I don't need to spend too much time online at the moment, but it is awful for those who do.
However, I do need to be able to upload. I haven't been able to send email attachments from my Mail accounts (I'm on a Mac - trust me, that makes things even worse when the TS can't understand why you don't have a start button on your desktop lol!), but have from googlemail. I can upload to flickr/imageshack, but not to my own webspace.
Anyway, after much searching and a lot of talking they gave me some proxies, but none made a difference. However, the one on page 1 of this thread works like a dream :) I finally uploaded that darn photo!
There is now a recorded message when you phone 151 saying Stoke has widespread issues and they are working on it. The guy at TS said the estimated time of arrival is April 29th at 3pm.
So it's a long time yet folks.
I'm ST4 if it makes any difference to anyone :)
Just thought I'd add that I am in ST5 area too and am finding browsing internet a nightmare , most sites take over 60 seconds to get onto. Using IE7 here. Anyone advise on how to use a "proxy" server as suggested by others earlier in the thread?
abailey152
24-04-2007, 19:49
Open Internet Explorer. Go to the Tools menu, then Internet Options.
Under the Connections tab, look for the LAN Settings button, and click it.
In the next window, tick the box "Use a proxy....", then put the address of the chosen proxy server in the box provided, and the port (usually 8080) in the second box. Tick the "Bypass proxy for local addresses" then OK everything.
Done!
pachelbel
24-04-2007, 20:19
There is now a recorded message when you phone 151 saying Stoke has widespread issues and they are working on it. The guy at TS said the estimated time of arrival is April 29th at 3pm.
Amen!!!!!!!
What happened to the famous phrase 2-3 days for repair
Hmm, the packetloss seems to be clearing: http://tinyurl.com/yoaede
Browsing is still touch and go.
Something's happening...
Just tested my speeds again - and hallelujah I got an upload speed of 382Kbps and websites are loading much quicker.
Just hope it stays this way.
AT LAST! Most things seem to back to normal. Took them long enough to admit there was something wrong. I just hope I haven't spoken too soon and everything goes back to the way it has been for the last five days.
AT LAST! Most things seem to back to normal. Took them long enough to admit there was something wrong. I just hope I haven't spoken too soon and everything goes back to the way it has been for the last five days.
Better in ST9 at the moment. Speedtest.net has just recorded an upload figure, first time for several days, and I've been able to send a large email out. So it does seem things are on the mend, just hope they keep that way. Downloads still a bit low though and not back to what they were before all this kerfuffle started.
CRJ
Browsing seems much better since using proxy server as described, thanks! Just hope it stays like this now!
fixed for me 0% packet loss took em long enough to figure it out but they sorted it pretty quick , im a happy man now lol :)
aardvark
25-04-2007, 10:23
Much much better today in ST8. Let's hope it lasts.
pachelbel
25-04-2007, 15:06
fixed for me 0% packet loss took em long enough to figure it out but they sorted it pretty quick , im a happy man now lol :)
Doesn't the warm weather bring out the best in everyone:D
Machineage
25-04-2007, 16:05
Yes - problems resolved thus far after probably three weeks here...
I just wish there was much better communication within TS as a whole - and that the system for accepting there ARE issues on the network which are NOT end user faults was seriously investigated !
The vast majority of VM users won't ever have hard of cableforum - let alone even think of looking for such a melting pot of customers. I have no doubt they will be told by TS that the problem is to do with their computer / network and these unenlightened users will accept that to be the case.
I have yet again lodged a complaint about TS in India - I dread to think how many people have been fobbed off on this one single occasion amongst thousands of others.....
Doesn't the warm weather bring out the best in everyone:D
lets all sing the happy song lol :D
After reading this thread I've disabled my proxy address and it's still full speed ahead here in ST4. 3 days before the eta of the 29th too. Let's hope it stays this way.
m044bz00
27-04-2007, 21:21
Mines been fine the past week and now gone tits up. Only 4Mbps in ST3 area, can only get 1Mbps running FTP
grubbymitts
28-04-2007, 07:40
woke up this morning, kicked in the pc, discovered download speeds of 150k, when I should be on 4mb. I hadn't noticed any probs in the ST5 area, but they seem to have hit me now.
Weird thing is - all the speedtest sites show awful speeds except Cableforum, which believes me to be on 3.6mb. Downloading from the mighty microsoft gave me an amazing 82kps woo!
leedrummond
28-04-2007, 08:02
3858 down
364 up
Meir Hay area
grubbymitts
28-04-2007, 08:14
still cack here in Porthill GRRR! Just attempted to download a file from BBC and it was coming down at only 50kps. Wonderful.
glad I'm only paying half price for this for a bit! I presume the reason the speedtest on cableforum is showing as 3.6mb would be as it is coming from an ntlworld website, so the internal network for VM must be fine, but nything outside is sloooooooooooooooooooow.
Oh well.
m044bz00
28-04-2007, 08:32
glad I'm only paying half price for this for a bit! I presume the reason the speedtest on cableforum is showing as 3.6mb would be as it is coming from an ntlworld website, so the internal network for VM must be fine, but nything outside is sloooooooooooooooooooow.
Oh well.
That doesn't apply to me here in Blurton
Just got
1st 512K took 4453 ms = 115 KB/sec, approx 948 Kbps, 0.93 Mbps
2nd 512K took 4328 ms = 118.3 KB/sec, approx 975 Kbps, 0.95 Mbps
3rd 512K took 5938 ms = 86.2 KB/sec, approx 710 Kbps, 0.69 Mbps
4th 512K took 5938 ms = 86.2 KB/sec, approx 710 Kbps, 0.69 Mbps
Overall Average Speed = approx 836 Kbps, 0.82 Mbps
for a 10Mbps connection !!!!! I'ts getting worse
The question is should I waste the next 60 minutes of my life being told there is nothing wrong and being asked to reboot, restart my PC etc when I did that 1 hour ago
---------- Post added at 08:32 ---------- Previous post was at 08:30 ----------
The speedtest site is within the NTL network as it's at
http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1177745202934
Sirpingalot
28-04-2007, 08:35
That is quite poor. There are however, still service outages, which may either result in a complete loss of service, or a poor service (or so I read).
You could contact Virgin, but I wouldn't phone them back if after one attempt all is still the same. =)
---------- Post added at 08:35 ---------- Previous post was at 08:34 ----------
Sat, 28 Apr 2007 07:34:50 GMT
1st 512K took 94 ms = 5446.8 KB/sec, approx 44882 Kbps, 43.83 Mbps
2nd 512K took 110 ms = 4654.5 KB/sec, approx 38353 Kbps, 37.45 Mbps
3rd 512K took 140 ms = 3657.1 KB/sec, approx 30135 Kbps, 29.43 Mbps
4th 512K took 94 ms = 5446.8 KB/sec, approx 44882 Kbps, 43.83 Mbps
Overall Average Speed = approx 39563 Kbps, 38.64 Mbps
These results appear to be rather fast - this page was probably in the browser cache.
Just got those results! Crapped myself to start with thinking I was getting those speeds!
grubbymitts
28-04-2007, 08:35
I wouldn't bother, no
Sirpingalot
28-04-2007, 08:37
Oh, hang on, I just realised, I'm on my Tiscali connection!
Roxyfella
28-04-2007, 09:57
Outage should be resolved by noon in ST5, according to CS.
Lets hope so, they really dont need me calling them as well :D
https://www.cableforum.co.uk/images/local/2007/04/51.png (http://www.speedtest.net)
Oh the joys of 10mb lines eh --- ST5 area
Sirpingalot
28-04-2007, 11:08
https://www.cableforum.co.uk/images/local/2007/04/49.png (http://www.speedtest.net)
Not too bad, considering that's the London server.
---------- Post added at 11:08 ---------- Previous post was at 11:05 ----------
https://www.cableforum.co.uk/images/local/2007/04/50.png (http://www.speedtest.net)
Completely normal here, depending on your definition of normal.
grubbymitts
28-04-2007, 11:08
no outage here in ST5, just getting boot all speed! lol
Sirpingalot
28-04-2007, 11:09
NW, Btw - CH6 area
m044bz00
28-04-2007, 11:11
https://www.cableforum.co.uk/images/local/2007/04/48.png
Just spent 45 minutes telling them there is no fault with my PC and they spent the same amount of time saying there is no area fault and running me through all the tests I'd told them I'd already run
After all that she then says there is a serious network problem in my area and it will be resolved asap but no time frame. Do you ever get the feeling you're being fobbed off
Why not just say that straight away
Why not say that before in a recorded message
Why don't they EVER post any service status details on their service status page
I'm a big fan of NTL EXCEPT on the odd occassion it goes wrong then they're frigging abysmal
My stats are pretty much the same as Anduin
Sirpingalot
28-04-2007, 11:55
Is it usually like this with Virgin? I've only had mine a few weeks...
---------- Post added at 11:55 ---------- Previous post was at 11:55 ----------
Mine's fine at the moment though
I've been watching this thread over the past few days thinking myself to be lucky as i've had zero problems in ST6. Last night at about 11pm my connection became slower and slower. A bit better today though.
Sat, 28 Apr 2007 13:20:40 GMT
1st 512K took 3844 ms = 133.2 KB/sec, approx 1098 Kbps, 1.07 Mbps
2nd 512K took 3031 ms = 168.9 KB/sec, approx 1392 Kbps, 1.36 Mbps
3rd 512K took 3156 ms = 162.2 KB/sec, approx 1337 Kbps, 1.31 Mbps
4th 512K took 6531 ms = 78.4 KB/sec, approx 646 Kbps, 0.63 Mbps
Overall Average Speed = approx 1118 Kbps, 1.09 Mbps
4mb
edit: All going downhill again.
1st 512K took 8000 ms = 64 KB/sec, approx 527 Kbps, 0.51 Mbps
2nd 512K took 5141 ms = 99.6 KB/sec, approx 821 Kbps, 0.8 Mbps
3rd 512K took 7218 ms = 70.9 KB/sec, approx 584 Kbps, 0.57 Mbps
4th 512K took 3766 ms = 136 KB/sec, approx 1121 Kbps, 1.09 Mbps
Overall Average Speed = approx 763 Kbps, 0.74 Mbps
grubbymitts
28-04-2007, 20:39
Still bloody awful speeds here in Porthill, ST5. I got 2mb earlier on. I blinked and it was gone again. Oh well.
[quote=grubbymitts;34288245]Still bloody awful speeds here in Porthill, ST5. I got 2mb earlier on. I blinked and it was gone again. Oh well.[/Ive just done a speedtest,
Best one today.
Sat, 28 Apr 2007 20:01:09 GMT
1st 512K took 484 ms = 1057.9 KB/sec, approx 8717 Kbps, 8.51 Mbps
2nd 512K took 452 ms = 1132.7 KB/sec, approx 9333 Kbps, 9.11 Mbps
3rd 512K took 468 ms = 1094 KB/sec, approx 9015 Kbps, 8.8 Mbps
4th 512K took 421 ms = 1216.2 KB/sec, approx 10021 Kbps, 9.79 Mbps
Overall Average Speed = approx 9272 Kbps, 9.05 Mbps
grubbymitts
28-04-2007, 21:05
oh yeah, I get 3.5mb from the speed test on Cable Forum, but trying to download anything from web then I'm lucky to get 67k. Usenet gives me 180 - 240 if I'm lucky. Was working fine up until this morning.
Sat, 28 Apr 2007 20:06:02 UTC
1st 512K took 1110 ms = 461.3 KB/sec, approx 3801 Kbps, 3.71 Mbps
2nd 512K took 1109 ms = 461.7 KB/sec, approx 3804 Kbps, 3.71 Mbps
3rd 512K took 1094 ms = 468 KB/sec, approx 3856 Kbps, 3.77 Mbps
4th 512K took 1109 ms = 461.7 KB/sec, approx 3804 Kbps, 3.71 Mbps
Overall Average Speed = approx 3816 Kbps, 3.72 Mbps
but Speedtest.net gives:
https://www.cableforum.co.uk/images/local/2007/04/44.png (http://www.speedtest.net)
/me hits head on wall
edit:: just tried usenet. NTL server giving 4mb. Newshosting giving 2mb. Looks like it is a problem when coming off the ntl network and into the great wide world.
Almost midnight...
Sat, 28 Apr 2007 22:24:18 GMT
1st 512K took 7656 ms = 66.9 KB/sec, approx 551 Kbps, 0.54 Mbps
2nd 512K took 6734 ms = 76 KB/sec, approx 626 Kbps, 0.61 Mbps
3rd 512K took 6579 ms = 77.8 KB/sec, approx 641 Kbps, 0.63 Mbps
4th 512K took 7734 ms = 66.2 KB/sec, approx 545 Kbps, 0.53 Mbps
Overall Average Speed = approx 591 Kbps, 0.58 Mbps
How pathetic. Hope this get's sorted before the weekend is over. :mad:
grubbymitts
29-04-2007, 07:51
I doubt it will be sorted by the end of the weekend. I'll give it to the end of the week, and if it's still as bad I shall have to report it I suppose. Annoying.
The service status page was borking this moring too!
Youtube is unwatchable. Very annoying.
Sirpingalot
29-04-2007, 09:21
I find Youtube very odd in the way it runs anyway - often, even when I'm achieving 9 - 10mbit/s in download tests, youtube takes a while to load the video in and I can't watch it all in one run.
---------- Post added at 09:21 ---------- Previous post was at 09:18 ----------
http://www.ntl-isp.ntl.com/ServiceStatus/?category=portal&app=status
Yeah, status page isn't working.
m044bz00
29-04-2007, 11:13
Another check and 1st 512K took 5423 ms = 94.4 KB/sec, approx 778 Kbps, 0.76 Mbps
2nd 512K took 3298 ms = 155.2 KB/sec, approx 1279 Kbps, 1.25 Mbps
3rd 512K took 4391 ms = 116.6 KB/sec, approx 961 Kbps, 0.94 Mbps
4th 512K took 4110 ms = 124.6 KB/sec, approx 1027 Kbps, 1 Mbps
Overall Average Speed = approx 1011 Kbps, 0.99 Mbps
Which is twice what I was getting yesterday bot 10 times less than I'm paying for
Just phoned India again to be told all their systems (I know the feeling) are down and to phone back in 2 - 3 hrs!!!!!
I simply wouldn't mind too much if we were informed and told what was going on, what the issue was, that it was being worked on and an estimated time everything would return to normal
Instead you get sweet FA which in my case at least really pees me off
grubbymitts
29-04-2007, 12:37
I wouldn't mind if I was getting slow speed results on the Cable Forum site, but I'm not. Yet go past the VM network and onto the interweb and slooooooooooooow down occurs. Is the whole world really against me? Are the emo and goth kids right?
At least I know that it's not a problem at my end. Although tech in India probabl would try to say it was lol.
pachelbel
29-04-2007, 12:53
I wouldn't mind if I was getting slow speed results on the Cable Forum site, but I'm not. Yet go past the VM network and onto the interweb and slooooooooooooow down occurs. Is the whole world really against me? Are the emo and goth kids right?
At least I know that it's not a problem at my end. Although tech in India probabl would try to say it was lol.
Have you tried the manual proxy which worked for many of us at the thread start. It may help your general web surfing which is better than nothing.
I've tried using a different proxy. Ones from France, Germany etc and nothing helps.
1st 512K took 14422 ms = 35.5 KB/sec, approx 293 Kbps, 0.29 Mbps
2nd 512K took 14921 ms = 34.3 KB/sec, approx 283 Kbps, 0.28 Mbps
3rd 512K took 6704 ms = 76.4 KB/sec, approx 630 Kbps, 0.62 Mbps
4th 512K took 13796 ms = 37.1 KB/sec, approx 306 Kbps, 0.3 Mbps
Overall Average Speed = approx 378 Kbps, 0.37 Mbps
Will be hitting 56k speeds soon i feel.
grubbymitts
29-04-2007, 15:12
yep, using a proxy is fine for surfing, but my linux distributions on usenet are suffering. ;)
pachelbel
29-04-2007, 15:18
I've tried using a different proxy. Ones from France, Germany etc and nothing helps.
1st 512K took 14422 ms = 35.5 KB/sec, approx 293 Kbps, 0.29 Mbps
2nd 512K took 14921 ms = 34.3 KB/sec, approx 283 Kbps, 0.28 Mbps
3rd 512K took 6704 ms = 76.4 KB/sec, approx 630 Kbps, 0.62 Mbps
4th 512K took 13796 ms = 37.1 KB/sec, approx 306 Kbps, 0.3 Mbps
Overall Average Speed = approx 378 Kbps, 0.37 Mbps
Will be hitting 56k speeds soon i feel.
Sorry to hear you have no joy. It took VM nearly a week to acknowledge there was a problem in the Stoke area and people had been phoning the week before. Keep up the pressure until they resolve the problem.
m044bz00
29-04-2007, 15:25
What a wonderful hour I've just spent firstly speaking to some brainless wonder who's had me jumping therough hoops backwards to satisfy her every whim before cuttng me off.
Then a guy who cut to the chase, got me to download a couple of files from given locations as a speed test, had my mac and ip address and ran some tests and then said my modem is stuffed, wasn't interested that there were many other problems locally because he had no record of them.
The download speeds of the file were between 32Kb/s and 60 when it should be 1000Kb/s
He's booked an engineer to come out and replace my modem, i've now got to finish work early on Tuesday to ensure I'm in otherwise they will charge me £10
How much do I charge them for giving me a crap service, spending 2 hours over the last 2 days on the phone, finishing work early and then possibly facing the prospect of an engineer arriving to say there's nowt wrong and it's a local network issue !!!!!
NTL/Virgin or anything else you want to call them really do get worse and worse when it comes to customer service
Just out of interest does anyone have the phone number of the local NTL depot, I think it's in Burslem, I did have it once and they were really helpful
Going to see if I can dig it out
Just done another test and thought it was going to time out!!!
1st 512K took 26454 ms = 19.4 KB/sec, approx 160 Kbps, 0.16 Mbps
2nd 512K took 17688 ms = 28.9 KB/sec, approx 238 Kbps, 0.23 Mbps
3rd 512K took 15766 ms = 32.5 KB/sec, approx 268 Kbps, 0.26 Mbps
4th 512K took 5751 ms = 89 KB/sec, approx 733 Kbps, 0.72 Mbps
Overall Average Speed = approx 350 Kbps, 0.34 Mbps
and just to add insult to injury
Sun, 29 Apr 2007 14:48:27 UTC
1st 512K took 42439 ms = 12.1 KB/sec, approx 100 Kbps, 0.1 Mbps
2nd 512K took 36110 ms = 14.2 KB/sec, approx 117 Kbps, 0.11 Mbps
3rd 512K took 32892 ms = 15.6 KB/sec, approx 129 Kbps, 0.13 Mbps
4th 512K took 14734 ms = 34.8 KB/sec, approx 287 Kbps, 0.28 Mbps
Overall Average Speed = approx 158 Kbps, 0.16 Mbps
I may as well just pull the plug to save some electricity !
https://www.cableforum.co.uk/images/local/2007/04/41.png (http://www.speedtest.net)
what a joke
Here in ST4:
Sun, 29 Apr 2007 17:16:25 GMT
1st 512K took 409 ms = 1251.8 KB/sec, approx 10315 Kbps, 10.07 Mbps
2nd 512K took 1380 ms = 371 KB/sec, approx 3057 Kbps, 2.99 Mbps
3rd 512K took 444 ms = 1153.2 KB/sec, approx 9502 Kbps, 9.28 Mbps
4th 512K took 435 ms = 1177 KB/sec, approx 9698 Kbps, 9.47 Mbps
Overall Average Speed = approx 8143 Kbps, 7.95 Mbps
I'm using the proxy from page 1.
Just tried the proxy from page one to see if it was in someway special.
Sun, 29 Apr 2007 17:43:13 GMT
1st 512K took 10609 ms = 48.3 KB/sec, approx 398 Kbps, 0.39 Mbps
2nd 512K took 16906 ms = 30.3 KB/sec, approx 250 Kbps, 0.24 Mbps
3rd 512K took 11250 ms = 45.5 KB/sec, approx 375 Kbps, 0.37 Mbps
4th 512K took 16313 ms = 31.4 KB/sec, approx 259 Kbps, 0.25 Mbps
Overall Average Speed = approx 321 Kbps, 0.31 Mbps
I think that's a no. :(
That's a shame. I was having huge problems not able to upload even a small 36k file until I used that proxy, then I've been back up to nearly 10meg almost all the time.
I disabled it at one point when people started saying everything was back to normal, but it went crappy again so back it went in the options ... it's still a little hiccuppy sometimes, but not a problem.
Have people started mentioning OFCOM and Watchdog yet?
m044bz00
29-04-2007, 19:12
One problem with using the proxy, if people just require WWW access is that people won't complain because they've found a way around the fault
NTL keep insisting there is no fault
and it takes longer to get it recognised and then eventually repaired
I may as well just pull the plug to save some electricity !
The modems only consume 8W of energy so you wouldn't be saving much :P
But other than that, I can't say I'm seeing the same issues as the rest of you guys. Packetloss is up a little more than normal but other than that browsing is fine *touch wood*.
I'm hoping that when 20mbit is rolled out, they'll keep an eye on things a little closer than they have as of late.
Keep this thread updated guys :)
I've had it. I'm going to ring CS tomorrow to see if i can bump up the tally of complaints from this area. Everytime i do a speedtest it gets even worse.
Sun, 29 Apr 2007 18:36:09 GMT
1st 512K took 11188 ms = 45.8 KB/sec, approx 377 Kbps, 0.37 Mbps
2nd 512K took 16172 ms = 31.7 KB/sec, approx 261 Kbps, 0.25 Mbps
3rd 512K took 13953 ms = 36.7 KB/sec, approx 302 Kbps, 0.29 Mbps
4th 512K took 16656 ms = 30.7 KB/sec, approx 253 Kbps, 0.25 Mbps
Overall Average Speed = approx 298 Kbps, 0.29 Mbps
grubbymitts
30-04-2007, 08:07
well, a little bit better this morning. I managed to hit 3mb on usenet. Looks like latency everywhere from the hub onwards.
I'm hitting around 1mb today. Is there anybody here that works with VM that can put a report in? Seems as though VM don't want to acknowledge there is a problem in this area.
Mon, 30 Apr 2007 10:44:35 GMT
1st 512K took 2891 ms = 177.1 KB/sec, approx 1459 Kbps, 1.42 Mbps
2nd 512K took 7265 ms = 70.5 KB/sec, approx 581 Kbps, 0.57 Mbps
3rd 512K took 3485 ms = 146.9 KB/sec, approx 1210 Kbps, 1.18 Mbps
4th 512K took 8312 ms = 61.6 KB/sec, approx 508 Kbps, 0.5 Mbps
Overall Average Speed = approx 940 Kbps, 0.92 Mbps
How erratic. Nice to see the service status page is back working. :rolleyes:
pachelbel
30-04-2007, 12:14
ST3 Longton is working at the moment
Mon, 30 Apr 2007 11:12:10 GMT
1st 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
2nd 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
3rd 512K took 454 ms = 1127.8 KB/sec, approx 9293 Kbps, 9.08 Mbps
4th 512K took 406 ms = 1261.1 KB/sec, approx 10391 Kbps, 10.15 Mbps
Overall Average Speed = approx 9578 Kbps, 9.35 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1177931532531).
ST3 Longton is working at the moment
Mon, 30 Apr 2007 11:12:10 GMT
1st 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
2nd 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
3rd 512K took 454 ms = 1127.8 KB/sec, approx 9293 Kbps, 9.08 Mbps
4th 512K took 406 ms = 1261.1 KB/sec, approx 10391 Kbps, 10.15 Mbps
Overall Average Speed = approx 9578 Kbps, 9.35 Mbps
To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1177931532531).
Which proxy are you using? Wouldn't mind seeing if it helps.
pachelbel
30-04-2007, 12:17
No proxy. Browser is set to direct connection.
Will make some calls and see if the people in the know have seen this thread and know of these problems your all having. :)
Thanks Bill C. Going to try with no manual proxy shortly. Let's hope it's better.
edit:
No better. Still hitting around the 0.9mbps marker. Browsing for the most part seems fine, but the second you try to download a file it's at a snails pace.
pachelbel
30-04-2007, 12:21
Will make some calls and see if the people in the know have seen this thread and know of these problems your all having. :)
Cheers BillC,:tu:
Just lost my Sync and Ready lights for 40minutes. Back on now and a little better, but still not how it was before the weekend.
Mon, 30 Apr 2007 13:08:49 GMT
1st 512K took 4516 ms = 113.4 KB/sec, approx 934 Kbps, 0.91 Mbps
2nd 512K took 2328 ms = 219.9 KB/sec, approx 1812 Kbps, 1.77 Mbps
3rd 512K took 1734 ms = 295.3 KB/sec, approx 2433 Kbps, 2.38 Mbps
4th 512K took 2016 ms = 254 KB/sec, approx 2093 Kbps, 2.04 Mbps
Overall Average Speed = approx 1818 Kbps, 1.78 Mbps
grubbymitts
30-04-2007, 15:14
three cheers for Bill C!
grubbymitts
30-04-2007, 18:17
https://www.cableforum.co.uk/images/local/2007/04/29.png (http://www.speedtest.net)
Woo! back to normal for me. Thanks Bill!
https://www.cableforum.co.uk/images/local/2007/04/29.png (http://www.speedtest.net)
Woo! back to normal for me. Thanks Bill!
All i did was report it. Lets see what its like tomorrow first :)
m044bz00
30-04-2007, 18:30
Checked mine at 1pm today and it was noticibly quicker than yesterday (although any slower and I'd have had no connection
It's currently
https://www.cableforum.co.uk/images/local/2007/04/25.png
8 times faster than Saturday But still only a third of what it should be. They're still sending an engineer tomorrow to replace my modem!
With the 20mbs upgrade due does anyone know which modems will be capable of that speed - on the phone I was told the new modem would be an Ambit 255 I think, when I asked if that would be suitable for the forthcomming upgrade I was told I'd probably have to get a new modem !!!!!!!
I'm getting one so why not simply dish out ones capable of the speed NOW?
Aarrrrggghhhhhh!!!!!!!!!!!!
Checked mine at 1pm today and it was noticibly quicker than yesterday (although any slower and I'd have had no connection
It's currently
https://www.cableforum.co.uk/images/local/2007/04/25.png
8 times faster than Saturday But still only a third of what it should be. They're still sending an engineer tomorrow to replace my modem!
With the 20mbs upgrade due does anyone know which modems will be capable of that speed - on the phone I was told the new modem would be an Ambit 255 I think, when I asked if that would be suitable for the forthcomming upgrade I was told I'd probably have to get a new modem !!!!!!!
I'm getting one so why not simply dish out ones capable of the speed NOW?
Aarrrrggghhhhhh!!!!!!!!!!!!
The 255 is more than capable of 20 mbs
Sirpingalot
30-04-2007, 18:45
Which modem do you have? Both the Ambit 255 and the previous 250 should be good for up-to 42Mbit/s
m044bz00
30-04-2007, 18:50
Cheers for that, clearly they don't know what they're talking about - shock horror (Would have been easier to say I don't know whether it's capable of 20mbs)
Currently got the NTL Home 200
Sirpingalot
30-04-2007, 18:58
I'm not sure what the 200 is capable of, sorry. But I know the 250 & 255 are capable of 20mbit/s
grubbymitts
30-04-2007, 20:34
ooh maybe spoke too soon. My usenet speed is up and down - hitting 4mb, dropping to <1mb, back up to 2mb, then dropping, then shooting upto 4mb.
Oh well.
ooh maybe spoke too soon. My usenet speed is up and down - hitting 4mb, dropping to <1mb, back up to 2mb, then dropping, then shooting upto 4mb.
Oh well.
Yup. The good speeds lasted roughly 5 hours before dying again.#
on, 30 Apr 2007 20:29:02 GMT
1st 512K took 6203 ms = 82.5 KB/sec, approx 680 Kbps, 0.66 Mbps
2nd 512K took 9203 ms = 55.6 KB/sec, approx 458 Kbps, 0.45 Mbps
3rd 512K took 5984 ms = 85.6 KB/sec, approx 705 Kbps, 0.69 Mbps
4th 512K took 5844 ms = 87.6 KB/sec, approx 722 Kbps, 0.71 Mbps
Overall Average Speed = approx 641 Kbps, 0.63 Mbps
:td:
ooh maybe spoke too soon. My usenet speed is up and down - hitting 4mb, dropping to <1mb, back up to 2mb, then dropping, then shooting upto 4mb.
Oh well.
:( will let them know tomorrow.
to be honest :) Newshosting is as much use as an ashtray on a motorbike. I use Giganews because if i have to pay i would sooner pay a company with a better level of service. I never fail to max my connection with them and can do that with just 4 threads.
Mon, 30 Apr 2007 20:40:23 GMT
1st 512K took 16094 ms = 31.8 KB/sec, approx 262 Kbps, 0.26 Mbps
2nd 512K took 15094 ms = 33.9 KB/sec, approx 279 Kbps, 0.27 Mbps
3rd 512K took 15921 ms = 32.2 KB/sec, approx 265 Kbps, 0.26 Mbps
4th 512K took 13875 ms = 36.9 KB/sec, approx 304 Kbps, 0.3 Mbps
Overall Average Speed = approx 278 Kbps, 0.27 Mbps
I give up!! :mad::mad::mad::td::td::td:
Thanks again BillC. Hope this gets sorted soon.
grubbymitts
01-05-2007, 08:05
it's fine again this morning. Yep Newshosting can be a bit shaky sometimes, but with the traffic shaping happening on all speeds recently, when i tried Giganews I was still being shaped and i didn't fancy paying anymore for ssl.
But this isn't a debate on Newshosting vs Giganews - let's leave that to the kids on Slyck :)
Thanks for your help Bill
m044bz00
01-05-2007, 14:08
Engineer has been just
Suprise suprise, he said there was nothing up with my setup and the issue was down to a server (not sure if he ment that or just something he used to simplfy the issue without getting technical) which went down last week which has been causing major problems right across the area.
He said this was his fifth call today and he's been doing them for more than a week now. He was at a loss to explain why CS wouldn't admit there was a problem in the area as it'd save him a hell of a lot of work and it could be upto another 7 days before everything settles back down to normal
My speed continues to grow steadily from 300kbps on the 28th to 3Mbps yesterday and today it's up to nearly 6.4Mbps so a gradual improvement which he said should continue
https://www.cableforum.co.uk/images/local/2007/05/228.png
It finally looks like they've been fixing whatever it was that was broke. After 3/4 drops today, theres no packetloss at all now to be seen which is great news.
Thanks to Bill C for informing the right people :)
scoobydoo[uk]
01-05-2007, 16:28
With the shakey speeds Stoke has been getting lately it doesnt look like we will be getting the 20mb upgrade anytime soon :(
Looking at the rollout schedule baguley area is to be confirmed which is where we connect to.
Just when I thought everything was A-OK, the packetloss returns with a vengeance :( http://tinyurl.com/2kb4at Bill C, come to the rescue again! Stoke needs to be monitored closely so it seems.
m044bz00
04-05-2007, 14:59
I'm back to just over 1Mbps at the moment instead of the 10Mbps I'm paying for.
The best I've had was 8Mbps for half a day, it took 6 days to slowly build up to that yesterday and now I'm back to square one !!!!!!
I'm back to just over 1Mbps at the moment instead of the 10Mbps I'm paying for.
The best I've had was 8Mbps for half a day, it took 6 days to slowly build up to that yesterday and now I'm back to square one !!!!!!
Are you basing this on speedtests?
arcamalpha2004
04-05-2007, 16:22
I'm back to just over 1Mbps at the moment instead of the 10Mbps I'm paying for.
The best I've had was 8Mbps for half a day, it took 6 days to slowly build up to that yesterday and now I'm back to square one !!!!!!
https://www.cableforum.co.uk/images/local/2007/05/213.png (http://www.speedtest.net)
This is my 4mb
leedrummond
04-05-2007, 16:27
https://www.cableforum.co.uk/images/local/2007/05/212.png (http://www.speedtest.net)
My 4mb
https://www.cableforum.co.uk/images/local/2007/05/211.png (http://www.speedtest.net)http://www.cableforum.co.uk/board/%5BURL=http://www.speedtest.net%5D%5BIMG%5Dhttp://www.speedtest.net/result/121763463.png%5B/IMG%5D%5B/URL%5D
And that supposed be 10meg.
https://www.cableforum.co.uk/images/local/2007/05/211.png (http://www.speedtest.net)http://www.cableforum.co.uk/board/%5BURL=http://www.speedtest.net%5D%5BIMG%5Dhttp://www.speedtest.net/result/121763463.png%5B/IMG%5D%5B/URL%5D
And that supposed be 10meg.
Speedtests (especially speedtest.net) rarely give any accurate figure of throughput.
Please don't base your throughput on them.
Speedtests (especially speedtest.net) rarely give any accurate figure of throughput.
Please don't base your throughput on them.
must admit i did get 8.5meg on cable forums 2 mins later.;)
grubbymitts
05-05-2007, 06:24
woke up this morning (blues guitar) and getting the same as I did last Saturday - struggling to reach 2mb anywhere past the NTL/Virgin network.
Looks like the Baguley server be borking again this weekend.
even if it doesn't give accurate results, this is pretty shocking for 4mb at 6:20 in the morning:
https://www.cableforum.co.uk/images/local/2007/05/209.png (http://www.speedtest.net)
m044bz00
05-05-2007, 09:02
Speedtests (especially speedtest.net) rarely give any accurate figure of throughput.
Please don't base your throughput on them.
My speed was based on speedtest as have all my other tests therefore comparing like for like so they can be comparable to each other
Before the problems in the Stoke area I regularly got 9+Mbps, I'm now on 1 or less again using the same test.
If I use the test at the top of this page I get then I get 1403kbps and on speedtest 1346kbps so they both give very similar results
Just out of interest why do you say it's not accurate and are there any that you believe are more accurate and why7?
thanks
Take this into account. One server (and by that I mean location on the speedtest map) has only so much bandwidth and CPU available. Think about how many people actually use speedtest.net, the one at the top there and who knows whichever other ones. All of that bandwidth and CPU is going to get eaten up in no time at all with everyone wanting to test their speed. Congestion is the key here. That's why they're not accurate. Since I've upgraded to 10mbit, I've always had the full 10mbit available at any given time, so long as the source is able to cope.
I too get an average 9mb speed when within the virgin network, but as many others have said, once you outside the network problems happen .. just as the screenshots attached show...
Speedtest.net result for comparison ( shockingly close to the real-world download speeds shown in attachments - coincidence ? ;) )
https://www.cableforum.co.uk/images/local/2007/05/207.png (http://www.speedtest.net)
or we can use any of these eh?:
grubbymitts
05-05-2007, 14:28
Anduin, I presume you are still in Bradwell, well up the road from you in Porthill it is no better. I have to use a combination of Newshosting and Giganews to get 3.8mb off a 4mb line. The same thing happened last weekend. Really annoying.
http://img247.imageshack.us/img247/4337/speedtestuh8.jpg (http://imageshack.us)i am in northwood, st1 area...i had virgin media out yesterday after several days of slow speeds....i was on 10mb line, but downgraded myself 2 weeks ago to the 4mb line because we never really had a connection that close...the guy from virgin fitted a new "255" modem, we ran a speed test after and got this !!!!!! he claims that there is a network problem and left !!
m044bz00
05-05-2007, 15:27
Take this into account. One server (and by that I mean location on the speedtest map) has only so much bandwidth and CPU available. Think about how many people actually use speedtest.net, the one at the top there and who knows whichever other ones. All of that bandwidth and CPU is going to get eaten up in no time at all with everyone wanting to test their speed. Congestion is the key here. That's why they're not accurate. Since I've upgraded to 10mbit, I've always had the full 10mbit available at any given time, so long as the source is able to cope.
Without wishing to be rude you sound like an NTL apologist always willing to blame anyone and everyone other than NTL
You'd do well to work on a support line.
The fact is that there are major problems in this area nearly two weeks after they first began - the NTL CS still refuse to admit to any problems despite engineers now coming to see me twice and saying the same thing before taking a quick signal strength test and leaving. They also say that over the last two weeks at least 40% of their calls have all been to do with this issue and even now, they can stilll give no date as to when things will go back to normal
But as you say, there's nothing wrong and the two almost identical tests I have done are both flawed because when I did them those servers were extremely busy and so gave me a false reading. I'll just shut up and carry on paying my £37 a month instead of the £3.70 it's worth!!!!!
And it's still getting lower and lower
https://www.cableforum.co.uk/images/local/2007/05/205.png
grubbymitts
06-05-2007, 15:30
well, speeds are still shocking. I presume they will be the same until at least Tuesday now.
well this is the best i can get since about 3 or 4 pm yesterday
and its supposed to be 10 meg .upload better than the download.
https://www.cableforum.co.uk/images/local/2007/05/199.png (http://www.speedtest.net)
---------- Post added at 16:04 ---------- Previous post was at 16:02 ----------
just to prove its not just long distance this is stoke to london.
https://www.cableforum.co.uk/images/local/2007/05/200.png (http://www.speedtest.net)
m044bz00
06-05-2007, 16:14
well, speeds are still shocking. I presume they will be the same until at least Tuesday now.
You say Tuesday, I take it you're presuming the problem is being worked on and they'll continue after the Bank Holiday
What gives you such hope when even now if I phone them they still deny there is an issue?
I'm thoroughly cheesed off with them at the moment and it's all their own doing simply because they still don't even admit there's an issue or are able to give a timetable as to when it's going to be solved (because there is no problem)
grubbymitts
07-05-2007, 08:06
I say Tuesday, because last week it was sorted on Monday afternoon.
I'm probably living in a dreamland! :)
Im in St2 area and once again my 4 meg speed is less than 1 meg, i have not downloded anything in the past week apart from a virus update, this is just taking the P**s. :mad: :mad:
BasilFawlty
07-05-2007, 19:42
Im in St2 area and once again my 4 meg speed is less than 1 meg, i have not downloded anything in the past week apart from a virus update, this is just taking the P**s. :mad: :mad:
Yep i'm in ST2 as well, But it wont matter as i have Just had a very nice chat with one of VM's engineers, The problem is to do with the set top boxes, all the firmware and programing software is being updated on all set top boxes throughout the country, Think about it, They started these new updates two weeks ago, about the time people started having problems, and are expected to last about another 10 day's or more. When you phone in and they check your line they can only check your upload speed and not your download, They will tell you that your line is ok, Well it is, nothing wrong with your equipment either, It's the garbage they are sending down the lines to do the updates thats choking up the system. Don't expect your speeds to get back to normal for the next ten days or so.
By the way, he was a geek and i am a MCP so we got on quite well.
m044bz00
07-05-2007, 20:28
Another day and another crap reading
https://www.cableforum.co.uk/images/local/2007/05/178.png
And another phone call full of denials that there is an issue
Yep i'm in ST2 as well, But it wont matter as i have Just had a very nice chat with one of VM's engineers, The problem is to do with the set top boxes, all the firmware and programing software is being updated on all set top boxes throughout the country, Think about it, They started these new updates two weeks ago, about the time people started having problems, and are expected to last about another 10 day's or more. When you phone in and they check your line they can only check your upload speed and not your download, They will tell you that your line is ok, Well it is, nothing wrong with your equipment either, It's the garbage they are sending down the lines to do the updates thats choking up the system. Don't expect your speeds to get back to normal for the next ten days or so.
By the way, he was a geek and i am a MCP so we got on quite well.
Yes but im on SACM so i cant see how this is affecting speeds or am i missing somthing.....: plus my speed drops at approx 4.30pm and has done for the last 3 weeks.
grubbymitts
07-05-2007, 21:35
the problem is the baguley ubr.
Without wishing to be rude you sound like an NTL apologist always willing to blame anyone and everyone other than NTL
You'd do well to work on a support line.
Well, no offense taken. Let me just say that I'm not not blaming VM for the slow speeds/packet loss people are having and I certainly don't work for VM (wouldn't dream of it). Also, I have noted the packet loss that I've seen over the past few weeks in this thread (http://tinyurl.com/2kb4at) but I can't say I've noticed the speed issues others are having.
The packet loss is killing me still.
BasilFawlty
07-05-2007, 23:52
Yes but im on SACM so i cant see how this is affecting speeds or am i missing somthing.....: plus my speed drops at approx 4.30pm and has done for the last 3 weeks.
Still use the same cable network for BB and TV. I'm also on SACM.
I tell you what, im so glad i found this thread.
Over at cablehell myself and a few other stokies have been pulling our hair out over the **** poor speeds since friday night.
I have phoned tech support 5 times since saturday morning, each time the lovely indian person blamed my router, firewall and P2P software, only this evening did i actually get anywhere and have an engineer coming out in the morning. I then rang customer services, lodged a complaint and got £10 knocked off my next bill for the trouble.
10mb more like 512k again, max speeds i have received are 62k/s from anywhere.
phillips
08-05-2007, 05:34
Same here, thanks for the link Gypo.
Here is a little about our problems we're having here.
It all started about 4-5 weeks back now. High pings, small amount of packet loss.. but over the last few weeks its been stupid.
I've called the customer support line about 7 times now. Each time I've had to explain to them that we've already run the tests and its not my network end/pcs or anything myside. And they should read the notes on my account. The indian people don't seem to want to read anyone elses notes on my account and instead, they insist on doing all the tests again. Including; going to safe mode, logging admin mode, resetting all my browser settings.
One of the ladies there, even had to ask if it was a big B or a small b that I was getting in speed tests... *sigh*
So, I've called up, tried to explain to the nice lady on the phone that I've got packet loss coming out of my eye balls and I can't play any online games. She says,
"Ok Mr Mark :dozey: .. I'm sorry about that, let me brind up your account details"
So I give her the account details and she tells me to go to virginmedia.com..
fair enough, I thought. I did it and the page loads.
"Ok Mr Mark, your internet connection it working perfectly fine."
O'rly? So i try to explain to her that its not working perfectly fine and that I'm getting packet loss, making internet gaming totally unplayable.
"Mr Mark, your internet connection it works, you can load webpage perfectly fine."
No its not, and I try for about 30min trying to explain about how packet loss effects the internet connection eventually she runs a speed test on robin walker's speed test site and it comes back with something like 768 kbits/sec.
I give her the results.. as read from the screen.
"Is that a big B or a small B..", she asks.. :dozey:
I tell her its a small b, and that it says 768 k bits / sec.. trying not to confuse her.
"That means your internet is working, Mr Mark. Its 1MB connection."
Great, we're getting somewhere! It is working, but.. not at the speed i should be getting so I ask why I'm not getting 2mbit like im paying.
:idea: "Mr Mark, I'm going to do some tests on the connection for you.", finally!
After putting me on hold, she does some tests on the modem. She comes back and says,
"The modem is fine. You're on 2mbit. Your broadband internet it perfectly fine."
I had enough /rant mode enabled.
I went on about how the packet loss wasn't being able to provide the speed or connection that I was paying for, and how the webpage would load ok and seem perfectly fine if the packets actaully got resent in time etc
I finally got her to test the upstream connection on the modem, and told her to ping it. She tried to tell me it was my computere/wireless/router/p2p/firewall connection. I pushed, the issue that it wasn't.. It was a clean install on 2nd pc (only used to play WoW and Urban Terror) I was testing direct connection to the internet with.
Finally, supprise suppirse, its a problem with the UBR. I'll be fixed in a few hours. Brilliant, she could have just told me that in the first place.
Now, it did fix itself in a few hours.. except it was 1am in the morning by then,.. and from what I've been monitoring the last week, it seems there is a big problem with our connection from around 2pm until just after midnight. Then, as if by magic it clears up, no packet loss again until the next day.
So, I call the tech support every day for the next few days trying to get it logged on my account that I'm having problems, again each time I have to do all the tests and explain how the internet works before getting fobbed off.
So far I've had two guys come out.
The first said that they were rolling out the new virgin media brand onto the STBs and that it was using the upstream bandwidth of the UBR, causing problems with the cable modem users connection.. but should clear up with in the next week or two. OK that seemed fine. I'll call retentions up and get a discount I thought.
I called up CS, did all the tests again, even after trying to explain what the engineer said. They told me it was a problem in our area (again why test my pc if its a problem in the area!?) would be fixed soon.. I ask how soon is soon.. they don't know, but it'll be fixed soon. Nice. I ask to speak with the retentions department and for them to explain everthing on my notes to them.
I talk to a nice engish guy in retentions, and he seemed to know what her was talking about. I had to explain what the engineer had told me and her give me £18 off my bill. Then went on to suggest that I could have half price 2mbit connection for 6 months or try the 10mbit connection for the same price as 2mbit, as it'd have more upstream bandwdith.
Seemed like a good idea to try so we tried it. He put a note on my account about what was happening and if it didn't work I could call back and we'd get changed to half price 2mbit.
So the next day it seemed fine.. I was out until 10pm and when I got in the connection was falling to bits again. I called the CS dept up again, and after doing all the tests again (Got an amazing, 888byte/Sec from http://ageoe.notlong.com/ -microsoft.com download) and cable modem tested at their end. All the while I was trying to explain that I just wanted to put a note on my account so the guy in retentions could read it.. they insisted on booking me another engineer out.
He came on 5th about 9am, told me it was my modem silver ntl:200 and they're all getting thrown onto a skip. Said that he changed it for a blue ntl:250 modem and there was a fiber line broken over the last week.. but they've fixed it that day and I shouldn't have any more problems.
Well, it worked find for that day, all night it was fine.. the following day/night it was fine.. then last lastnight.. when we got back in at 7:30pm it was packetloss hell again, time outs all over the place. again, the internet connection was unuseable again until about 1am. Haven't bothered to call CS up yet.. going to wait until the morning and try to get through to retentions.
I'm going to request a free dial up account for afternoon use. hopefully that'll give me a stable connection.
The 10mbit connection I'm currently on works fine, brilliant connection in the day or early hours such as now... I don't download, like i said to the guy in retentions I just want a stable connection to play my games on. Geez is that too much to ask for. I'd be happy with the 512K connection I used to be on if it didn't have packet loss.
So, is this the traffic management system going tits up in the Stoke area, looks like we've been having problems in this area since they started the trial of it.
Now who the heck do we talk to about that? I asked the engineers about it and they couldn't tellme anything about it, and the CS people were dumb struck.
Looking at some of the L2nC graphs in this thread, it seems to be about the same times from what I can gather.. my own tests seem to suggest so.
Is this how the traffic management speed reduction works, by giving you packetloss for 8 hours? Its not as if I should even be including in the traffic management, I only play games.
Sorry for the long post. Will provide updates to how our connection here fairs.
:banghead:
m044bz00
08-05-2007, 06:27
the problem is the baguley ubr.
Right, I've been told so many lies during the past two weeks my head is spinning (they must be lies because all the different reasons I've been told cannot be right)
I presume there are numerous uBR's and if there was a faulty Baguley one that would explain why many have a major issue whilst some don't appear to have a problem at all?
If that's the case wouldn't trying to get a new IP address possibly enable me to get a connection from a different uBR or am I tied to this one I'm using?
Maybe the above isn't going to solve it but out of interest what's the easiest way to get a new IP address as the current one I have I've had for well over a year now.
grubbymitts
08-05-2007, 07:18
I presume the Baguley UBR is a big server bank thingy that has lots of connections to it. Some of these connections are going to server banks that have a problem, others are not. But I'm no engineer, so this could all be wrong.
I doubt changing your ip address will flip you to another ubr. But if you want to change IP I think it's something like:
pull up an msdos window
type ipconfig /release
then ipconfig /renew
How many more excuses, will Virgin Media come up with over this issue, if the problem with the speed is being affected by all the updates to the STB, then why dont Virgin hold there hands up and announce this.
If you dont recieve your electric or gas, then you dont pay its as simple as that, But all we ae told "there is no loss of service" so pay up,somone at Virgin must know this is a major problem for this area, because im sure that retentions would not keep offering to reduce your bill, if there was nothing wrong with the service.
We are now in a situation where as we dont know if it's traffic shaping, or a genuine fault in the area, i like many others in here have repeatedly phoned Cs and got nowhere, Is it really to much to ask for a bit of genuine honesty.
m044bz00
08-05-2007, 07:35
We are now in a situation where as we dont know if it's traffic shaping, or a genuine fault in the area, i like many others in here have repeatedly phoned Cs and got nowhere, Is it really to much to ask for a bit of genuine honesty.
I don't actually believe it's down to being lied to, just pure incompetence. As for traffic shaping, I don't believe it's that either - if it was then it'd be 24hrs a day and currently giving me 1/20th of what i'm paying for which is scandalous.
Engineer is due at any time so i will post his comments and the diagnosis of the problem in Stoke when i get it
A Virgin engineer has just left my house after a brief 2 minute visit.
As soon as he entered the house he said 'Let me guess, poor downstream less than 1mb and poor web browsing?'.......
He said that he was one of several engineers that had been relocated from other area's (he was from Walsall) to Stoke in order to cope with the ultra high demand due to the abysmal service we have been recieving. Stoke is not alone as many other towns and cities are experiencing the same problem but in Stoke it seems to be worse.
He did some tests on my modem, power levels were too high so he fixed them, but other than that he said he could not help me regarding the slow speeds as the problems had started on the THURSDAY AFTER EASTER and were affecting everybody, he didn't know what the problem was and when it would be fixed.
I told him my problems had got 10x worse ever since Virgin took over and he totally agreed saying it had become bad since about February.
So....
WIDESPREAD NETWORK PROBLEM
NO IDEA WHAT THE PROBLEM IS
NO ESTIMATED FIX TIME
Did anyone else have about an hour and a half downtime just?
jingleman
08-05-2007, 17:54
See here:
http://www.ntl-isp.ntl.com/servicestatus/ServiceDetails.aspx?FaultID=620
Now if only I could get rid of the 404 errors on most sites. Annoying to have to refresh most pages to view them first time
Did anyone else have about an hour and a half downtime just?
yes 45 mins approx here ST2
yes 45 mins here ST2 me 2 quick to get it on service status page though :Yikes:
scoobydoo[uk]
08-05-2007, 18:13
Yeah was down here too in st9.
I was getting excited thinking they were upgrading us to 20mb then I came out of my day dreaming.
A Virgin engineer has just left my house after a brief 2 minute visit.
As soon as he entered the house he said 'Let me guess, poor downstream less than 1mb and poor web browsing?'.......
He said that he was one of several engineers that had been relocated from other area's (he was from Walsall) to Stoke in order to cope with the ultra high demand due to the abysmal service we have been recieving. Stoke is not alone as many other towns and cities are experiencing the same problem but in Stoke it seems to be worse.
He did some tests on my modem, power levels were too high so he fixed them, but other than that he said he could not help me regarding the slow speeds as the problems had started on the THURSDAY AFTER EASTER and were affecting everybody, he didn't know what the problem was and when it would be fixed.
I told him my problems had got 10x worse ever since Virgin took over and he totally agreed saying it had become bad since about February.
So....
WIDESPREAD NETWORK PROBLEM
NO IDEA WHAT THE PROBLEM IS
NO ESTIMATED FIX TIME
This is making my blood boil, the folks that live next door have just asked me round and explained that they also are having problems with there net, being total novices i tried to explain to them that they are not alone, and most of Stoke on Trent is suffering.
He then tells me he had phoned CS and they went through all the normal carp
rboot modem connetct.... well you know the rest, and they told him he needs to do a fresh install of Windows as its his computer at fault, Why oh Why are they still insisting people do this, they were quite upset about this as the computer is only 3 week old, and they have done nothing apart from use messenger to relatives in America.
He was about to pack everything up and take it back to the shop thinking the computer is at fault, it makes me wonder just how many people are actually doing a fresh install or wondering how they have broken the computer.:shocked:
The Virgin engineers must be getting quite sick of this now, being sent on calls they can do nothing about.
ST5 and ST6 areas have had a mention on the tech support line robovoice for several hours, ST5 for example dissapeared today for me at about 3:10 this afternoon, and came back maybe 10 minutes ago....
Good old Virgin fixed it good this time...
https://www.cableforum.co.uk/images/local/2007/05/164.png (http://www.speedtest.net)
Tue, 8 May 2007 19:45:36 UTC
1st 512K took 2359 ms = 217 KB/sec, approx 1788 Kbps, 1.75 Mbps
2nd 512K took 2141 ms = 239.1 KB/sec, approx 1970 Kbps, 1.92 Mbps
3rd 512K took 1422 ms = 360.1 KB/sec, approx 2967 Kbps, 2.9 Mbps
4th 512K took 2187 ms = 234.1 KB/sec, approx 1929 Kbps, 1.88 Mbps
Overall Average Speed = approx 2164 Kbps, 2.11 Mbps
Way to go network dudes, phenominal result /end sarcasm
I finally spoke to english tech support today, he said he'd got a massive pile of complaints about the Stoke area.
Apaarently engineers have been upgrading the servers in Stoke hence why we have had a limited connection since friday, and that the upgrades should be completed by 10pm tonight.
Fingers crossed!
I think we need to cross everything, not just our fingers. :D
I finally spoke to english tech support today, he said he'd got a massive pile of complaints about the Stoke area.
Apaarently engineers have been upgrading the servers in Stoke hence why we have had a limited connection since friday, and that the upgrades should be completed by 10pm tonight.
Fingers crossed!
I sure hope so. From past experience though, they'll tell you anything to keep you happy.
BasilFawlty
09-05-2007, 18:29
I finally spoke to english tech support today, he said he'd got a massive pile of complaints about the Stoke area.
Apaarently engineers have been upgrading the servers in Stoke hence why we have had a limited connection since friday, and that the upgrades should be completed by 10pm tonight.
Fingers crossed!
:LOL: :LOL: :LOL: :LOL:
I finally spoke to english tech support today, he said he'd got a massive pile of complaints about the Stoke area.
Apaarently engineers have been upgrading the servers in Stoke hence why we have had a limited connection since friday, and that the upgrades should be completed by 10pm tonight.
Fingers crossed!
well i believe the comment about the massive pile of complaints, as for the other :erm:
m044bz00
09-05-2007, 19:05
Hmm, 10pm eh, we'll see
Otherwise just another fob off to add to the growing list of tale's we've been told
https://www.cableforum.co.uk/images/local/2007/05/146.png
19 days and counting now of sub 1Mbps speeds on a 10Mbps connection
BasilFawlty
09-05-2007, 22:03
Hmmm
https://www.cableforum.co.uk/images/local/2007/05/134.png (http://www.speedtest.net)
m044bz00
09-05-2007, 22:11
https://www.cableforum.co.uk/images/local/2007/05/133.png
So, as suspected, just another lie to add to the list
Those lying *******s are going to get an earful tomorrow when i get home.
This has gone on for 6 days now, 600k out of 10mb is an absolute joke.
BasilFawlty
10-05-2007, 00:23
As you can see the uploads are good, shows that the line and everything else is good, Just the fact that the down stream is blocked solid with VM updates. uploads are always the same, Very sus if you ask me.
grubbymitts
10-05-2007, 05:52
I had a cold call yesterday from Virgin asking if I wanted to upgrade to 10mb, so that I could go to 20mb when it came in. I informed him that I was not even getting the 4mb I pay for and that I was not going to pay £37 a month, plus buy a new modem off them to still not get even 4mb.
He then went on to say "We'll have to get you a new modem", to which I replied, "Nothing wrong with the modem, it's your UBR at Baguley and your oversubscription that's the problem." To which he replied, "Oh. It appears that you know more than me, Sir!" LOL.
Best line from the whole conversation was when he tried to flog me a phone line. I replied that I wasn't interested at the moment as I used to have an NTL phone line and had not been very pleased with it at the time. He then tried the amazing line: "Oh, we're nothing to do with NTL now." I bit my tongue and said goodbye as I wanted to shout, "Oh, so has VM ripped all the cabling out and replaced it with their own?" Rebranding does not a better service make!
Well, i don't appear to be getting as bad speeds as i did last week but it's still not great.
Thu, 10 May 2007 11:34:46 GMT
1st 512K took 4969 ms = 103 KB/sec, approx 849 Kbps, 0.83 Mbps
2nd 512K took 3281 ms = 156 KB/sec, approx 1285 Kbps, 1.25 Mbps
3rd 512K took 2266 ms = 225.9 KB/sec, approx 1861 Kbps, 1.82 Mbps
4th 512K took 2265 ms = 226 KB/sec, approx 1862 Kbps, 1.82 Mbps
Overall Average Speed = approx 1464 Kbps, 1.43 Mbps
Can't rememeber the last time i got my full 4mb. :td:
It appears that the loads of people using different suppliers are all experiencing the same problems. Mine has been bad for the last week, & yes I'm in the ST3 area. From what I can gather the problems lie with BT who, it is rumoured, are upgrading the local exchange, & have no idea when work will be finished. All I can say is log your complaints with your telephone line provider.:Yikes:
grubbymitts
10-05-2007, 14:41
It appears that the loads of people using different suppliers are all experiencing the same problems. Mine has been bad for the last week, & yes I'm in the ST3 area. From what I can gather the problems lie with BT who, it is rumoured, are upgrading the local exchange, & have no idea when work will be finished. All I can say is log your complaints with your telephone line provider.:Yikes:
eh?
eh?
He's probably talking ADSL.
grubbymitts
10-05-2007, 16:20
well, I guessed that. Methinks the lad is on the wrong forum.
this is a question for anybody in this thread when/if you download off the newsgroups do you still get poor speeds or can you max out the connection?
Max i get from Astraweb newsgroups is 500k/s but thats when it has a fit, average is about 200k/s with multiple connections.
All this on 10mb
Well well well look at the time 17.10 my 4 meg spped has dropped below 1 meg, what have i downloded absolutly zero, my speed has not been to bad today untill the magic time around 4.30ish onwards it takes a nose dive to the realms of stupidity.:mad: so much for the total lies again of upgrading servers. anyboy else got the same as if i realy need to ask.........
i get max of 300 on my usenetserver.com ,my upload as far as i can tell is fine getting what i should but all speed tests on downloads are under 1meg and alot of the time its under half a meg. by the way im ST6 and its been like this since last friday up until then it had been fine
Thu, 10 May 2007 17:19:27 UTC
1st 512K took 2469 ms = 207.4 KB/sec, approx 1709 Kbps, 1.67 Mbps
2nd 512K took 2297 ms = 222.9 KB/sec, approx 1837 Kbps, 1.79 Mbps
3rd 512K took 2406 ms = 212.8 KB/sec, approx 1753 Kbps, 1.71 Mbps
4th 512K took 2484 ms = 206.1 KB/sec, approx 1698 Kbps, 1.66 Mbps
Overall Average Speed = approx 1749 Kbps, 1.71 Mbps
Speedtest.bbmax.net:
Download Speed: 851 kbps (106.4 KB/sec transfer rate)
Upload Speed: 471 kbps (58.9 KB/sec transfer rate)
Speedtest.ispconnect.co.uk:
Your current bandwidth reading is: 1.02 Mbps
which means you can download at 131.07 KB/sec. from our servers
https://www.cableforum.co.uk/images/local/2007/05/128.png (http://www.speedtest.net)
Marvellous again i see, just got home and have used zero bandwidth today.
Nothing better to do so i guess i'll give them a call to see what glorious excuse they have this time.
Thu, 10 May 2007 17:53:02 UTC
1st 512K took 2422 ms = 211.4 KB/sec, approx 1742 Kbps, 1.7 Mbps
2nd 512K took 2188 ms = 234 KB/sec, approx 1928 Kbps, 1.88 Mbps
3rd 512K took 2437 ms = 210.1 KB/sec, approx 1731 Kbps, 1.69 Mbps
4th 512K took 2219 ms = 230.7 KB/sec, approx 1901 Kbps, 1.86 Mbps
Overall Average Speed = approx 1826 Kbps, 1.78 Mbps
just called Virgin couldnt sort anything seems ok there end and says im not on an over subscribed ubr ,so she says shes sending an engineer out monday . so another crap weekend
I have an engineer coming out monday too :)
I demanded to speak to 2nd line support or i would cancel and move to sky, instead they offered a further £20 discount and sent an engineer
Monty...!!!
10-05-2007, 19:42
I have been having problems in st6 now for ages most of the problems u mention i have suffered or still am suffering i have spent hours on the phone to cs about 4 engineers have visted changed modems messed about still no joy i have baught new hardware ime at my wits end anyone live in a good cabled area think a move of house may be the only fix lol......:Yikes:
m044bz00
10-05-2007, 19:59
http://www.speedtest.bbmax.co.uk/results.php?t=1178822985&v=1308826
Or
https://www.cableforum.co.uk/images/local/2007/05/117.png
Thu, 10 May 2007 18:54:53 UTC
1st 512K took 3015 ms = 169.8 KB/sec, approx 1399 Kbps, 1.37 Mbps
2nd 512K took 5345 ms = 95.8 KB/sec, approx 789 Kbps, 0.77 Mbps
3rd 512K took 4047 ms = 126.5 KB/sec, approx 1042 Kbps, 1.02 Mbps
4th 512K took 3391 ms = 151 KB/sec, approx 1244 Kbps, 1.21 Mbps
Overall Average Speed = approx 1119 Kbps, 1.09 Mbps
All pretty conclusive that VM are still crap, still lying and I'm still paying for 10 times the service I'm getting
I just finished on the phone to tech supp..
Told them all about it and they said its a known problem and will be fixed later... so i asked for a time, they said 2 in the afternoon... Politely reminded them that 2 in the afternoon was 5 hours or so ago ( quiet spell ) oh erm let me put you on hold for a moment.....
did the usual your pc is broken, your router is broken, your ethernet cable has packet loss scenario, Your levels are fine, your firewall is evil, you need to be in safe mode, download something from microsoft, finally they demanded an engineer
Booked for tuesday morning, advised them that it would be a complete waste of time but they were quite adamant.
I was told that they ''would charge me money if someone over 18 wasnt in the house when they arrived'', so i told them it;ll be the wife and if they send an engineer who is over 40 she'll be mighty dissapointed ( they didnt catch the sarcasm )
Way to go virgin.
ps. i complained to the ASA last night about your unlimited broadband advert.
anybody who has a tech out over the weekend or next week plse ask them to send your mac address to 2nd line the more they get the more they will have to investigate changing the modem wont cure anything...sorry i cant be more helpfull
Nedkelly
10-05-2007, 21:29
A tech can not do much if your levels are ok upstream and downstream ok and the snr there is not much we can do .They seem to be booking techs for anything at the moment and my magic wand is broken .The problem is usally the ubrs or the network .But they sometimes cant see this :)
Smok3y666
10-05-2007, 21:30
I'm in ST3. Speeds were crap last week and I lost connection for a few hours the other day but seems okay now.
https://www.cableforum.co.uk/images/local/2007/05/121.png (http://www.speedtest.net)
I'm in ST3. Speeds were crap last week and I lost connection for a few hours the other day but seems okay now.
https://www.cableforum.co.uk/images/local/2007/05/121.png (http://www.speedtest.net)
the problem is not just in st3.......has your speed been ok the past 2-3 weeks?
Smok3y666
10-05-2007, 21:38
the problem is not just in st3.......has your speed been ok the past 2-3 weeks?
It was crap last week but then again i've only had VM bb a couple of weeks. I never said the problem was only in ST3 but that I lived in the ST3 area.
It was crap last week but then again i've only had VM bb a couple of weeks. I never said the problem was only in ST3 but that I lived in the ST3 area.
sorry .......i read your post again and you did say, theres not a lot wrong with that speed!! anybody else seen improvements in st3??
m044bz00
10-05-2007, 21:58
anybody else seen improvements in st3??
I'm in ST3 (Blurton) Not gone over 1.4Mbps for nearly two weeks on a 10Mbps connection and for a week didn't go over 700kbps
looking at that I guess you could argues there's a 100% improvement but I won't be saying it :td:
ST6 (Tunstall) absolutely pathetic for 2 weeks, 300k/s max on 10mb.
same in tunstall too Gypo
kevnev007
11-05-2007, 21:19
Also in Tunstall, I'm on 4mb, but from Wednesday it has dropped to 1mb. Techi at Virgin said it is my machine(but it's the same using other machines).
well thats 3 of us in tunstall with bad machinces lol
Hi folks i have monitored my speeds from 5pm this morning (I know sleep problem) 5am all ok 10.00am all ok 12.00midday all ok 3.00pm all ok so i then left it to the maigical time when my speed has been dropping for the past month 4.30pm here we go speed not even reaching 1 meg, checked again at 6.00pm it was struggling to reach dial up speeds, so with this information i rang TS and all i got was the same old b**s**t.
I had a long conversation with somone with a welsh accent at least i could understand him , end result he wanted to book an engineer, at which point i referd him to this forum and told him an visit would not change anything at all
as they would be busy visiting the ST area and achieving nothing.
I asked if there was any way this could be escalated as every one that rings in is just getting so many different answers to why this problem is happening,
and he said he can understand everyones frustration, but there was not a lot else he could do apart from book an engineer.
He said that the ST area is not yet being shaped yet, and he suggested that
everyone in the st area all ring at the same time on the same day, at which point i pmsl, i thanked him for his suggestion, and declined again a enginer visit, so if any body else can suggest anyting to do im all ears.
Hi folks i have monitored my speeds from 5pm this morning (I know sleep problem) 5am all ok 10.00am all ok 12.00midday all ok 3.00pm all ok so i then left it to the maigical time when my speed has been dropping for the past month 4.30pm here we go speed not even reaching 1 meg, checked again at 6.00pm it was struggling to reach dial up speeds, so with this information i rang TS and all i got was the same old b**s**t.
I had a long conversation with somone with a welsh accent at least i could understand him , end result he wanted to book an engineer, at which point i referd him to this forum and told him an visit would not change anything at all
as they would be busy visiting the ST area and achieving nothing.
I asked if there was any way this could be escalated as every one that rings in is just getting so many different answers to why this problem is happening,
and he said he can understand everyones frustration, but there was not a lot else he could do apart from book an engineer.
He said that the ST area is not yet being shaped yet, and he suggested that
everyone in the st area all ring at the same time on the same day, at which point i pmsl, i thanked him for his suggestion, and declined again a enginer visit, so if any body else can suggest anyting to do im all ears.
I'm almost certan Stoke is shaped. More bologne coming from VM :td:
well if it is shaped its 24/7 because i get the same bad speeds no matter what time it is
well if it is shaped its 24/7 because i get the same bad speeds no matter what time it is
mine drops around 4.30pm everyday:td:
My area of ST6 (sneyd green) seems to have picked up today. The past few weeks it's been between 0.2mb and 1.5mb.
Sat, 12 May 2007 13:42:50 GMT
1st 512K took 1109 ms = 461.7 KB/sec, approx 3804 Kbps, 3.71 Mbps
2nd 512K took 1203 ms = 425.6 KB/sec, approx 3507 Kbps, 3.42 Mbps
3rd 512K took 1172 ms = 436.9 KB/sec, approx 3600 Kbps, 3.52 Mbps
4th 512K took 1188 ms = 431 KB/sec, approx 3551 Kbps, 3.47 Mbps
Overall Average Speed = approx 3616 Kbps, 3.53 Mbps
Almost back to 4.0mb :)
m044bz00
12-05-2007, 15:23
I'm glad someone's getting closer to what they're paying for
Still the same for me in ST3 with the following instead of 10Mbps
Sat, 12 May 2007 14:23:38 UTC
1st 512K took 2593 ms = 197.5 KB/sec, approx 1627 Kbps, 1.59 Mbps
2nd 512K took 4594 ms = 111.5 KB/sec, approx 919 Kbps, 0.9 Mbps
3rd 512K took 5032 ms = 101.7 KB/sec, approx 838 Kbps, 0.82 Mbps
4th 512K took 2313 ms = 221.4 KB/sec, approx 1824 Kbps, 1.78 Mbps
Overall Average Speed = approx 1302 Kbps, 1.27 Mbps
Tunstall (ST6) a few minutes ago.
Sat, 12 May 2007 14:49:49 GMT
1st 128K took 7110 ms = 18435 Bytes/sec = approx 153 kbits/sec
2nd 128K took 515 ms = 254509 Bytes/sec = approx 2118 kbits/sec
3rd 128K took 438 ms = 299251 Bytes/sec = approx 2490 kbits/sec
4th 128K took 734 ms = 178572 Bytes/sec = approx 1486 kbits/sec
m044bz00
12-05-2007, 16:39
Right, another hour of my life wasted away on the telephone to BB support, a BB support Manager and CS.
The Broadband Support manager says that as of 9th May an 'issue' has been recognised in the ST postcode area and that problem will be fixed by .......
wait for it .....
Midnight on the 10th May 2007 !!
He says that it is still being 'investigated' which tells me they haven't a clue what the issue is.
It also tells me that since people first started complaining 3 weeks or more prior to the 9th NTL/VM have done absolutely NOTHING to resolve or even recognise there was an issue.
Having said that, I still doubt anything he has told me and I pushed the point as to why the information is still not on the service status page - he couldn't answer.
I explained that despite his comments I had absolutely no faith that it was being looked into or repaired unil I saw something in writing on the service status page admitting to the issue.
He has told me exactly the same as everyone else, there appears to be a problem with my connection (no sh#t Sherlock), he doesn't know what it is but he's now added that the company admits there is a problem and they have absolutely no idea as to a resolution time frame, he then told me to leave it four or five days and see 'how it goes' !!!!!
Absolutely useless, in the meantime countless people continue to waste their time phoning into complain, all the time taken up by advisors, then the cost of sending engineers out as they're still doing this could all be slashed if they simply put the damned information on the Service Status page. I have asked that he ensures this is done and he said it had nothing to do with his department and had no idea who maintained the page. I asked him to find out and inform them, he said he'd try but from his tone I have very little faith.
narco220
12-05-2007, 17:31
Well im having the same problems here in ST5 (Clayton)
Been like this for a little over 2 weeks now and like many of you have contacted CS but they fail to come to terms that there is a problem so i very much doubt this is going to be resolved anytime soon!!
Sat, 12 May 2007 16:30:09 UTC
1st 512K took 4616 ms = 110.9 KB/sec, approx 914 Kbps, 0.89 Mbps
2nd 512K took 4243 ms = 120.7 KB/sec, approx 995 Kbps, 0.97 Mbps
3rd 512K took 9225 ms = 55.5 KB/sec, approx 457 Kbps, 0.45 Mbps
4th 512K took 3670 ms = 139.5 KB/sec, approx 1149 Kbps, 1.12 Mbps
Overall Average Speed = approx 879 Kbps, 0.86 Mbps
scoobydoo[uk]
12-05-2007, 18:12
I know it doesnt help you guys but my 10mb in ST9 (ashbank) has been running fine through all this, getting max download speed during non-peak hours.
Come peak hours and it does drop to around 6mb or so.
It must be the ubr im on isnt over populated.
Hooray first time in over a month my speed has not dropped tonight, i hope i have not given it the kiss of death:cleader:
kevnev007
12-05-2007, 22:11
ST6 Tunstall - I am on 4mb Broadband.
Sat, 12 May 2007 21:12:55 UTC
1st 512K took 2469 ms = 207.4 KB/sec, approx 1709 Kbps, 1.67 Mbps
2nd 512K took 4640 ms = 110.3 KB/sec, approx 909 Kbps, 0.89 Mbps
3rd 512K took 2922 ms = 175.2 KB/sec, approx 1444 Kbps, 1.41 Mbps
4th 512K took 3157 ms = 162.2 KB/sec, approx 1337 Kbps, 1.31 Mbps
Overall Average Speed = approx 1350 Kbps, 1.32 Mbps
Microsoft Windows [Version 6.0.6000]
C:\>ping www.ntlworld.com
Pinging www.ntlworld.com [212.250.162.12] with 32 bytes of data:
Reply from 212.250.162.12: bytes=32 time=19ms TTL=118
Reply from 212.250.162.12: bytes=32 time=16ms TTL=118
Reply from 212.250.162.12: bytes=32 time=36ms TTL=118
Reply from 212.250.162.12: bytes=32 time=28ms TTL=118
Ping statistics for 212.250.162.12:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 36ms, Average = 24ms
I am using BitDefender V10 for Vista. With the Bit Defender Firewall running I get a General Failure during the ping test.
I've recently updated the firmware on my Linksys WRT54GS(v1.1 model) to v 4.7. I've taken off my P2P Utorrent software, done full system scans. Still no improvements made.
If there are no improvements soon, I will phone Virgin again.
Anyone received any improvements.
i have been talking to my sons grandad yesterday, he is a boss at virgin media..i asked him why its so slow in stoke at the moment..he has said that the virgin media engineers are currently replacing the "universal broadband routers" and it should of been finished today, although my speed is still really slow !!! i shall have another few words with him tomorrow afternoon to see what the score is
if you don't mind me asking on which position is he????
m044bz00
12-05-2007, 22:36
if you don't mind me asking on which position is he????
does he have a beard :)
does he have a beard :)
And have the initials R.B
---------- Post added at 23:13 ---------- Previous post was at 23:10 ----------
Hooray first time in over a month my speed has not dropped tonight, i hope i have not given it the kiss of death:cleader:
Oh why did i have to go and say that, ill kick my own **** later...:(
I had an email from a Virgin Employee on friday, he had looked into the ST* postcode problems and said that engineers had carried out server upgrades the past week in Stoke on Trent, and that the problems with slow speeds 'should' have gone away.
I emailed back and said this wasn't the case, he has requested more evidence so that the team can make further enquires.
This employee can be found on the virgin feedback newsgroup.
m044bz00
13-05-2007, 09:01
This employee can be found on the virgin feedback newsgroup.
Don't know about anyone else but I'm now on a mission so to speak and on the phone every single day complaining. Haven't got anywhere mind you :td:
if you don't mind me asking on which position is he????
i have no idea, he drives a car ( 307 estate ), not a van...not sure of his surname but first name is john and lives in birches head...SOT...i think he is a supervisor working out of fenton depot
i have been talking to my sons grandad yesterday, he is a boss at virgin media..i asked him why its so slow in stoke at the moment..he has said that the virgin media engineers are currently replacing the "universal broadband routers" and it should of been finished today, although my speed is still really slow !!! i shall have another few words with him tomorrow afternoon to see what the score is
Pardon me if i appear thick, but if he is your sons Grandad, as you are saying does'nt that make him your father???:confused:
Pardon me if i appear thick, but if he is your sons Grandad, as you are saying does'nt that make him your father???:confused:
Could be his wife's dad
or
the child could be from his wife's previous marriage
or
the child could be adopted
Virgin have today emailed me to acknowlegde that there is actually a problem in Stoke and are looking into it.
---------- Post added at 17:48 ---------- Previous post was at 17:41 ----------
Check the new thread i have made RE: Slow speeds in Stoke
Could be his wife's dad
or
the child could be from his wife's previous marriage
or
the child could be adopted
In either of the above first 2 points dont you find it strange that he does not know
his sons Grandads Sir name, and if adopted would he not be a step son...
m044bz00
13-05-2007, 19:09
who cares, hopefully we're now moving forward to getting our problems solved
that's I was wondering abt who is who ;)
kevnev007
15-05-2007, 20:20
ST6 - Tunstall - 4mb Broadband
Tue, 15 May 2007 19:11:33 UTC
1st 512K took 9875 ms = 51.8 KB/sec, approx 427 Kbps, 0.42 Mbps
2nd 512K took 11141 ms = 46 KB/sec, approx 379 Kbps, 0.37 Mbps
3rd 512K took 9719 ms = 52.7 KB/sec, approx 434 Kbps, 0.42 Mbps
4th 512K took 5547 ms = 92.3 KB/sec, approx 761 Kbps, 0.74 Mbps
Overall Average Speed = approx 500 Kbps, 0.49 Mbps
I phoned Virgin CS :bigcry: again today. We did all the usual tests again. In conclusion she said my modem must be at fault, so an engineer :confused: is coming this Thursday.
no point bothering i had one here yesterday in furlong road they found nothing this end and things just the same
m044bz00
15-05-2007, 20:49
I don't understand why they're still sending out engineers to issues of slow speed in Stoke now that after 3 weeks we've finally got them to admit there is a local network issue
http://www.ntl-isp.ntl.com/ServiceStatus/ServiceStatus.aspx
http://www.cableforum.co.uk/board/12/33614146-stoke-on-trent-problem-acknowledged-new-post.html
Tonight's the slowest yet for me, been around 189kbps on a 10Mbps connection all night
For the last 3+ weeks it's been between 0.3 and 1.4Mbps
In either of the above first 2 points dont you find it strange that he does not know
his sons Grandads Sir name, and if adopted would he not be a step son...
Ok here goes, i have a child from my previous relationship, and my sons mother's has now got a step dad, thats why i do not know what his name is..sorry my bad, should of said it earlier
i dont see why anyone would expect you to explain your personal life m8
sorry for going off topic
Ok here goes, i have a child from my previous relationship, and my sons mother's has now got a step dad, thats why i do not know what his name is..sorry my bad, should of said it earlier
Sorry if my post sounded sarcastic, was not in the best of moods when i read it, :blush: hope no offence taken.
No need for any more phone calls to CS or Tech Support, other than to ascetain what the fix time is.
Sideboards
16-05-2007, 02:53
@Gypo
Been watching this forum for the last couple of weeks........actually 3+ as my service from 4meg went horrible slow so now gone from stb to cable modem in your area to getting a fantastic 512 connection..............
Complaned all the time and had 4 engineers out over the last 3 weeks, who can't fix it as it is a network problem, but the answer to your problem is that after I have had £55 put back onto my account for bad service and a 2 and 1/2 hour phone call on monday with 5 operators which not one logged anything and then a manager intercepted i have been told the fault will be rectified within 48 hrs.............
So wednesday dinner time i will play havoc with them if it isn't done but now they are admiting the fault even thouh they say they arent at fault for the problem.
so far I have had not vista compatable,router fault,pc fault, stb fault so had modem installed then modem fault and are you sure you have your settings right?????
Told costumer services that I would hold last engineer hostage utill it was put right and was warned about doing such a thing but enineer thought it was really funny as I would be making him breakfast for quite a while as it was a network fault and 2 weeks ago they switched it over and everything was ok but then switched back...........something to do with the ubr you are on.................he has no reason to lie as he is in the sme boat from home.......................
m044bz00
16-05-2007, 15:01
ST3 slow, that isn't the word
Today, having run 4 different speed tests and this is supposed to be a 10Mbps connection !!!
https://www.cableforum.co.uk/images/local/2007/05/82.png
Better dig my modem out !!
NTL say there will be an update to the service status page later today, I can tell them now
It's crap
Full speed here (10mbit), packet loss has dropped too (http://tinyurl.com/2kb4at). Strange.
And just as a headsup, I don't use speedtests as an indicator of my throughput as they're rarely accurate.
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