Danny_Wasp
13-04-2007, 00:18
Greetings all!
Absolutely extatic to be connected to 10meg cable earlier today, I've been dreaming of downloading the internet at night - came back down to earth with a bang when downloads were only going at 200k/sec.
Hmmm, somethings up me thinks. I _know_ there isn't anything on my computer, working as a systems engineer for a digital agency tends to make you paranoid about system security as its drummed into you 24/7 (well, 8/5 actually ;o) ). Anyway, i digress, running various speed tests resulted in speeds from 1.1meg to 1.8meg.
Downloading files from Microsoft, Apple and various other sites (all have oddles of spare bandwidth) to max my connection resulted in never going past 245k/sec. I've been monitoring this with an app i've downloaded.
I'm located in the AL area and I couldn't see any official announcement on the Virgin Media site.
If this was adsl I'd know what to do and where to go, BT have an offical speed test that when you run it, its logged from there end as proof that things are bad, after googling for a while I'm starting to get the impression that ntl Virgin Media have no such facility.
Can anyone point me in the right direction? Is anyone else having the same issues in the area?
I'm a little reluctant to call customer services, my welcome letter wasn't included in the information pack so no pin to activate the service. I called, spoke to the person on the other end and noticed that the name on the account was spelt incorrectly, he said he changed it, read it out again and it was still wrong. He said he couldn't change it more than once and i'd need to speak to tech support, after that he dumped me back to the start of the main menu. Very nice of him.
I'm really hoping this is teething issues but i'm starting to get a sinking feeling that i should have stuck with adsl.
<end rant>
Dan
Absolutely extatic to be connected to 10meg cable earlier today, I've been dreaming of downloading the internet at night - came back down to earth with a bang when downloads were only going at 200k/sec.
Hmmm, somethings up me thinks. I _know_ there isn't anything on my computer, working as a systems engineer for a digital agency tends to make you paranoid about system security as its drummed into you 24/7 (well, 8/5 actually ;o) ). Anyway, i digress, running various speed tests resulted in speeds from 1.1meg to 1.8meg.
Downloading files from Microsoft, Apple and various other sites (all have oddles of spare bandwidth) to max my connection resulted in never going past 245k/sec. I've been monitoring this with an app i've downloaded.
I'm located in the AL area and I couldn't see any official announcement on the Virgin Media site.
If this was adsl I'd know what to do and where to go, BT have an offical speed test that when you run it, its logged from there end as proof that things are bad, after googling for a while I'm starting to get the impression that ntl Virgin Media have no such facility.
Can anyone point me in the right direction? Is anyone else having the same issues in the area?
I'm a little reluctant to call customer services, my welcome letter wasn't included in the information pack so no pin to activate the service. I called, spoke to the person on the other end and noticed that the name on the account was spelt incorrectly, he said he changed it, read it out again and it was still wrong. He said he couldn't change it more than once and i'd need to speak to tech support, after that he dumped me back to the start of the main menu. Very nice of him.
I'm really hoping this is teething issues but i'm starting to get a sinking feeling that i should have stuck with adsl.
<end rant>
Dan