View Full Version : 10mb service bad speed
novacrsh
27-03-2007, 18:20
Hi guys - Just upgraded from the 2mb to the 10mb unlimited service (4 hours ago) - managed to get around 620kb/s MAX on binary usenet downloads - but doing countless speed tests it says 1.8 mb/ps - can anyone decode my mystery ? anywhere i can reliably check my speed or will this upgarde take some time?
many thanks in advance
novacrsh
You could check you're speed by using the Speed Test on this website...
http://www.cableforum.co.uk/board/speed.php
or this
http://www.speedtest.net/
have you reboot you're modem?
---------- Post added at 17:29 ---------- Previous post was at 17:29 ----------
What modem have you got?
novacrsh
27-03-2007, 18:40
results are as follows.
Tue, 27 Mar 2007 17:36:23 GMT
1st 512K took 911 ms = 562 KB/sec, approx 4631 Kbps, 4.52 Mbps
2nd 512K took 942 ms = 543.5 KB/sec, approx 4478 Kbps, 4.37 Mbps
3rd 512K took 831 ms = 616.1 KB/sec, approx 5077 Kbps, 4.96 Mbps
4th 512K took 911 ms = 562 KB/sec, approx 4631 Kbps, 4.52 Mbps
Overall Average Speed = approx 4704 Kbps, 4.59 Mbps
not what i thought 10 mb would be! think ntl just put me on 4mb?
---------- Post added at 18:37 ---------- Previous post was at 18:36 ----------
sorry - yes rebooted the modem - ntl 250 which as in understand can handle 10mb.
TIA
---------- Post added at 18:39 ---------- Previous post was at 18:37 ----------
https://www.cableforum.co.uk/images/local/2007/03/15.png (http://www.speedtest.net)
---------- Post added at 18:40 ---------- Previous post was at 18:39 ----------
that was speedtest number 5! all comming at the same ?
In IE type the address 192.168.100.1
login into the modem using root as username & password
select •Download Failed (1)Operation Config (http://192.168.100.1/CmOpConfig.asp)
check the following
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Your Upstream may be lower
I have just done this and may other test (its 6:45pm) and indeed got about the same as yourself - about 4-5Mbit, which seems to be normal around this time of day. I would suggest you try the same test after 10pm or later and you will notice how the speed will shoot up.
In case your Wondering - If you has switched to 4mbit - you would have got 4mbit on any speed test or download no matter what time of day.
EDIT:- SpeedTests (tried 3) all came in at 4-5Mbit but D/L a Linux Iso from UK Site using FlashGet gave as per Screen shot. I noticed something while Grabbing this, it picked upt to 10mbit but after about 10% was done, went down to 4mbit. I Paused it for a while, restarted and again got to 10mbit - if that's not traffic Shaping I'll eat my Hat lol.
mattie01
27-03-2007, 18:51
1st 512K took 1281 ms = 399.7 KB/sec, approx 3294 Kbps, 3.22 Mbps
2nd 512K took 1234 ms = 414.9 KB/sec, approx 3419 Kbps, 3.34 Mbps
3rd 512K took 1297 ms = 394.8 KB/sec, approx 3253 Kbps, 3.18 Mbps
4th 512K took 1219 ms = 420 KB/sec, approx 3461 Kbps, 3.38 Mbps
Overall Average Speed = approx 3357 Kbps, 3.28 Mbps
these are my results on my new (well saturday) basic install and upgraded to 10mb...
this is based in stevenage if that helps anyone
https://www.cableforum.co.uk/images/local/2007/03/14.png (http://www.speedtest.net)
nicke261192
27-03-2007, 18:52
When i upgraded it took about 5 days for the speed to settle just be patient and it will get faster eventually
speedtest.net is bad it is always hammered, try this1
http://www.speedtest.bbmax.co.uk/
here is my result as of 7pm
http://www.speedtest.bbmax.co.uk/results.php?t=1175018380&v=1013783
I've never had any problems with speedtest.net
mattie01
27-03-2007, 19:03
Last Result:
Download Speed: 2276 kbps (284.5 KB/sec transfer rate)
Upload Speed: 481 kbps (60.1 KB/sec transfer rate)
this was y result just now
novacrsh
27-03-2007, 19:11
and me:
Last Result:
Download Speed: 2300 kbps (287.5 KB/sec transfer rate)
Upload Speed: 434 kbps (54.3 KB/sec transfer rate)
Traffic shapeing?
---------- Post added at 19:11 ---------- Previous post was at 19:09 ----------
will take nicke261192`s advice and wait for the speed to settle - will try a few tests at about 10:30 tonight....
cheers guys - yet again cableforum delivers!
novacrsh
mattie have you tried my info in post 5
mattie01
27-03-2007, 19:28
yeap heres the details...
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : **:**:**:**:**
Serial Number : 0014A4BFF62E
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19
Mod edit (Gavin): Personal info (MAC address) removed.
Yep you are definitely on 10Mb.
Mattie delete your Mac address
novacrsh
27-03-2007, 19:41
now me:
CABLE MODEM
•Information
•Status
•Downstream
•Upstream
•Upstream Burst
•Operation Config.
•Event Log
Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
---------- Post added at 19:41 ---------- Previous post was at 19:40 ----------
Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : Mod edit (Gavin): Personal info (MAC address) removed.
Serial Number : 0014A4B9A7DA
Boot Code Version : 2.1.6d
Software Version : 2.94.1010
Hardware Version : 1.19
You are also on 10Mb... :)
novacrsh
27-03-2007, 19:44
but im not hitting anywhere *near* 10mb
There is a Few Factors which can determine the max speed, list in random order:
Cable Modem (Firmware / Network Port / USB)
The Speed of your Router Wan Port
The Net itself - they might be getting hammered or limited in speed.
The connection itselfFor example, I have a SB4100 - this can handle 10mbit as it has 10/100 WAN Port and has the firmware to match. The Router (LinkSys) has a 10/100 port also and this is connected to the rest of my network at 1Gbit. Depending oh where or what I grab, depends on the speed result (Also time of day).
A Better test then the speed gubbins is to go find a UK Mirror Site, use a download Manager (Such as Flashget which is free) and grab a Linux Iso. Even though my Speed Test read 4Mbit the Download from this came as per the Screen Shot as the full 10mbit.
Hi
I thought I'd make a contribution as well!
I've upgraded to 10mb after a long time on 4mb. 4mb was at least reliable and I got 3.6-3.8mb on average at any time of the day. After my upgrade, I've waited for it to settle, and doing tests at all times of day and night using the following sites, its between 2 and 6.8mb. downstream and 300-476kpbs upstream. Nowhere near 10mb.
www.speedtest.bbmax.co.uk
www.speedtest.net
http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html
I have had 3 engineers, 2 modem swapouts and several calls to BB tech support, who still cannot figure out why my speeds are so random since my upgrade.
I did read somewhere that Virgin were "traffic shaping" from 4pm-midnight mon-fri, but come on, I pay good money to get near 10mb speeds. If I had known that it was not going to be as good my solid 4mb, I wouldn't have changed. But before you say, I just haven't had the time to sit in the queue to talk to someone who just doesn't know what they are doing and thinks that all Virgin customers are not tech savvy.
novacrsh
27-03-2007, 22:51
well im simply not paying the extra for somthing that was solid before my upgrade!!! therefore my 10mb is infact around 4-5mb!!! simply not good enough! hope there are some techies out there that can shed some light!!!
TIA
novacrsh
another 10mb test :
Tue, 27 Mar 2007 21:51:44 GMT
1st 128K took 321 ms = 408324 Bytes/sec = approx 3397 kbits/sec
2nd 128K took 330 ms = 397188 Bytes/sec = approx 3305 kbits/sec
3rd 128K took 230 ms = 569878 Bytes/sec = approx 4741 kbits/sec
4th 128K took 261 ms = 502192 Bytes/sec = approx 4178 kbits/sec
not right is it!!!!!!!
---------- Post added at 22:51 ---------- Previous post was at 22:51 ----------
Download Speed: 2824 kbps (353 KB/sec transfer rate)
Upload Speed: 472 kbps (59 KB/sec transfer rate)
no thats not right
did you check you modem as per my previous post
novacrsh
27-03-2007, 22:57
modem checked as advised....splitter comming off STB - would a reboot of the STB help maybe? call me noob!
STB shouldn't affect modem.
In IE try the ip I gave for the modem and other stuff as my previous post and this will tell you what modem speed you are on.
---------- Post added at 22:01 ---------- Previous post was at 22:00 ----------
In Internet Explorer type the address 192.168.100.1
login into the modem using root as username & password
select •Download Failed (1)Operation Config (http://192.168.100.1/CmOpConfig.asp)
check the following
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Your Upstream may be lower
novacrsh
27-03-2007, 23:05
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
---------- Post added at 23:04 ---------- Previous post was at 23:02 ----------
some further details - Cable modem connected to Dlan duo - ethernet to usb connection to my pc.
---------- Post added at 23:05 ---------- Previous post was at 23:04 ----------
come to think of it was is the max speed on USB 1.0?
That says you are on 10Mb download & .5Mb upload
How are you connecting the modem to the PC?
Ideally you shold use the Ethernet conection.
If i understand correctly you have a ethernet/usb converter?
Use ethernet, if the PC hasn't got one buy one there less than £10
---------- Post added at 22:10 ---------- Previous post was at 22:07 ----------
USB 1 is 12MB I think and not 12 Mb
novacrsh
27-03-2007, 23:12
my modem is sat downstairs - i connect the ethernet to ethernet on the dlan duo (which passes throught the electricity socket - to upstairs) which is then USB from the dlan to USB PC - dlan uses the houses electricity supply to pass internet around the house capacity is 82mbps.
When i initialy setup NTL broadband - Ethernet was not working so had to go the USB route
Hope this helps
Novacrsh
tweetiepooh
27-03-2007, 23:16
speedtest.net seems to get hammered, especially London. I regularly get much slower speeds for London that Dublin or Paris.
Try a download from a virginmedia.com server. This is a reasonably good test of the local link. Then try a big download from another well mirrored server.
---------- Post added at 23:16 ---------- Previous post was at 23:12 ----------
my modem is sat downstairs - i connect the ethernet to ethernet on the dlan duo (which passes throught the electricity socket - to upstairs) which is then USB from the dlan to USB PC - dlan uses the houses electricity supply to pass internet around the house capacity is 82mbps.
When i initialy setup NTL broadband - Ethernet was not working so had to go the USB route
Hope this helps
Novacrsh
Mains net like wireless will not get anywhere close to 82Mb. I think I read that the new 200Mb stuff gets to around 70Mb real data. The speed is also shared for all devices on the net.
Also make sure that the power units are straight into mains and there is no smoother/surge stuff between.
Is the ethernet in the PC a card if so replace it.
Can the PC/Modem be moved together?
novacrsh
27-03-2007, 23:24
not an ethernet card. USB is 1.1 but i have a 2.0 card i can chuck in there. Just worried about configureing it for th internet as im quite a novice. SO you think i wont get great speeds with my setup at the moment? Hitting 620kbs on Binary downloads.
TIA
novacrsh
29-03-2007, 16:43
still no better!
hu, 29 Mar 2007 15:44:03 GMT
1st 128K took 240 ms = 546133 Bytes/sec = approx 4544 kbits/sec
2nd 128K took 250 ms = 524288 Bytes/sec = approx 4362 kbits/sec
3rd 128K took 271 ms = 483661 Bytes/sec = approx 4024 kbits/sec
4th 128K took 250 ms = 524288 Bytes/sec = approx 4362 kbits/sec
janipewter
29-03-2007, 17:55
You think that's bad
I'm on 10Mb (soon to be 20, dear god.)
Download Speed: 986 kbps (123.3 KB/sec transfer rate)
Upload Speed: 342 kbps (42.8 KB/sec transfer rate)
You think that's bad
I'm on 10Mb (soon to be 20, dear god.)
Download Speed: 986 kbps (123.3 KB/sec transfer rate)
Upload Speed: 342 kbps (42.8 KB/sec transfer rate)
that is real bad, do you get that a lot ?
I was just wondering how to work out the correct upload speed, I know how the d/l works im on 10meg so its 10,000 / by 8 = 1250mbps that is correct i can achieve that d/l speed. But how do i work out the upspeed? at the minute i upload at 60KBps maximum is that correct or should i have a faster upspeed?
Thanks.:erm:
I was just wondering how to work out the correct upload speed, I know how the d/l works im on 10meg so its 10,000 / by 8 = 1250mbps that is correct i can achieve that d/l speed. But how do i work out the upspeed? at the minute i upload at 60KBps maximum is that correct or should i have a faster upspeed?
Thanks.:erm:
60 KB/s is the upload (half a meg) 512k
janipewter
29-03-2007, 22:11
that is real bad, do you get that a lot ?
Constantly for the last 3 months, yes.
wtaylor82
29-03-2007, 22:18
29/03/07 22:14:50
Speed Down 649.46 Kbps ( 0.6 Mbps )
Speed Up 199.48 Kbps ( 0.2 Mbps )
Hi guys - I hope someone here can help me, because I'm tearing my hair out chunk by chunk over here!
A week ago we had the VM "XL" (10Mbit) connection setup, but it's not performing to anywhere close to that. In fact, most of the time it isn't even reaching 1Mbit. I got rid of my EXTREMELY badly supported Bulldog ADSL connection for this one, and so far I'm REALLY regretting it.
https://www.cableforum.co.uk/images/local/2007/03/5.png (http://www.speedtest.net)
I've had similar results from several different servers on Speedtest and have tried the other tests mentioned on previous pages, as well as monitoring my downloads manually. The only variation appears to be when it first connects - I sometimes get up to 3.5 down and .4 up for a minute or so then, before it dies again.
I've checked the 250 modem settings and I'm set for 10 down and .5 up. Is there some connection setting I don't know about, or is VM just ripping me off unashamedly?! I'm connecting via the Intel Pro1000 Ethernet port on my pc.
Someone PLEASE HELP!! I orgered this connection SPECIFICALLY to stand a chance of getting Glastonbury tickets this year (on Sunday 9am) but at the moment I might as well sell my tent!
Much obliged...
Thu, 29 Mar 2007 22:45:41 UTC
1st 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
2nd 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
3rd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
4th 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
am i the only person who has good speed .if you live where students are .you are screwed until they go home for end of term am only paying 17.49 for this i can`t bitch . ng11 nottingham.not got a bad word for the 10 meg .gimme 20 in may,upload is a bit s..t . 748 ish ,very mediocre if not sad in 2007
Thu, 29 Mar 2007 23:12:48 UTC
Ive posted speedtest results a few times to answer similar post..
Ime in Teesside speed never varies always averages same speeds
No Probs here.
1st 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
2nd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
3rd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
4th 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
Overall Average Speed = approx 9735 Kbps, 9.51 Mbps
I could cry reading this and thinking about the 30-odd quid a month I'm throwing at VM...
Thu, 29 Mar 2007 23:19:25 GMT
1st 128K took 4562 ms = 28731 Bytes/sec = approx 239 kbits/sec
2nd 128K took 5906 ms = 22193 Bytes/sec = approx 185 kbits/sec
3rd 128K took 3688 ms = 35540 Bytes/sec = approx 296 kbits/sec
4th 128K took 27874 ms = 4702 Bytes/sec = approx 39 kbits/sec
Thu, 29 Mar 2007 23:37:30 UTC
1st 512K took 532 ms = 962.4 KB/sec, approx 7930 Kbps, 7.74 Mbps
2nd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
3rd 512K took 672 ms = 761.9 KB/sec, approx 6278 Kbps, 6.13 Mbps
4th 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
Overall Average Speed = approx 8379 Kbps, 8.18 Mbps
sorry
Thu, 29 Mar 2007 23:37:30 UTC
1st 512K took 532 ms = 962.4 KB/sec, approx 7930 Kbps, 7.74 Mbps
2nd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
3rd 512K took 672 ms = 761.9 KB/sec, approx 6278 Kbps, 6.13 Mbps
4th 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
Overall Average Speed = approx 8379 Kbps, 8.18 Mbps
sorry
Yeah mate - I read it the first time. Well done! Congratulations! I'm fully aware that there must be a fair few people out there who ARE getting what they're paying for - that much is obvious. The reason I posted was to find out if it's something I'M doing wrong or something I need to set differently. Maybe it's just one big postcode lottery...
crushednutts
30-03-2007, 15:00
Been getting terrible speed for over a month now, slowly dropping throughout the day to around .2mb in evening.
I phoned support about 3 weeks ago and was asked to remove the router, disable Zonealarm and finally restart in safe mode, told there wasn't a problem and it must be my end.
I phoned again Monday night already in safemode to save time, the guy was thorough and very helpfull. tested and said the fault was obviously on the network and booked an engineer for this morning.
He then put me through to retentions and told me to say as I have been receiving a discounted service I should get a discount. Retentions wiped the £35 that was outstanding and gave me 6 months at half price as way of an apology.
Engineer checked the cable and said he would contact someone else who would call me later in the day.
Just received the call from the tech and it seems the UBR(I think) is struggling to cope and an upgrade is needed. take about 3 weeks.
So I still have to suffer this for weeks.
Crush..
Nedkelly
30-03-2007, 15:41
There s a big problem with UBRs as all the Samsung ,V+ boxes and the modems all use the ubrs .Its a common problem around the country i know they are looking at bringing in another freq to help but i dont know how long this will take :)
My 10mb
Fri, 30 Mar 2007 17:22:15 UTC
1st 128K took 1171 ms = 111932 Bytes/sec = approx 931 kbits/sec
2nd 128K took 1082 ms = 121139 Bytes/sec = approx 1008 kbits/sec
3rd 128K took 511 ms = 256501 Bytes/sec = approx 2134 kbits/sec
4th 128K took 781 ms = 167826 Bytes/sec = approx 1396 kbits/sec
It's a joke !
Chris Davo
30-03-2007, 18:54
Mine is the same, lucky if i get over 800 k per second.
novacrsh
30-03-2007, 20:55
so its the UBR`s causing this problem - is it a metter of informing VM to see if an upgrade is going to happen soon?
dontpannic
30-03-2007, 23:29
Must be the UBR's, mines around this:
https://www.cableforum.co.uk/images/local/2007/03/4.png (http://www.speedtest.net)
Fri, 30 Mar 2007 22:59:59 UTC
1st 128K took 110 ms = 1191564 Bytes/sec = approx 9914 kbits/sec
2nd 128K took 94 ms = 1394383 Bytes/sec = approx 11601 kbits/sec
3rd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
4th 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
sorry yet again .
try d/l something from microsoft ,never had it less than full whack from them .to be honest all the othes are irrelevant
crusher70
31-03-2007, 00:43
Hi all
Im kinda new to all this and need some help. I had an engineer arrive today and replace an old modem with a new Virgin Media NTL250 because I was getting about 4Mbs and no more while on the 10Mbps service.
Now when I run the 3 recomended speed tests i get difrerent results (see below) can anyone help by explaining this?
I would also point out that Usenet download is about 4Mbps
Any help would be great
Thanks
https://www.cableforum.co.uk/images/local/2007/03/3.png (http://www.speedtest.net)
Fri, 30 Mar 2007 23:39:29 GMT
1st 512K took 485 ms = 1055.7 KB/sec, approx 8699 Kbps, 8.5 Mbps
2nd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
3rd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
4th 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
Overall Average Speed = approx 9325 Kbps, 9.11 Mbps
http://www.speedtest.bbmax.co.uk/results.php?t=1175298022&v=1038555
This is a never ending Saga... why dont we have a single thread for speed tests... people will never be happy whatever speed they get...
no problems here in wales running of cardiff headend
https://www.cableforum.co.uk/images/local/2007/03/1.png (http://www.speedtest.net)
https://www.cableforum.co.uk/images/local/2007/03/2.png (http://www.speedtest.net)
There s a big problem with UBRs as all the Samsung ,V+ boxes and the modems all use the ubrs .Its a common problem around the country i know they are looking at bringing in another freq to help but i dont know how long this will take :)
ohh, the STB's use the same UBR's as your ntl250 modems plugged into ?, they dont even use a seperate one, thats means potentially the same ubr card is processing say the VOD your other half is using at the time while your serving your 360 game?, is that what your saying Ned?.:(
crushednutts
31-03-2007, 09:50
people will never be happy whatever speed they get...
Up until about Xmas I would get a constant 7mb, never got the 10mb but was quite happy with the situation.
But how the hell am I supposed to be happy with an ever decreasing DL speed. As for the letter I received last Friday about upping to 20mb yes that would be great, but remember they're offering not me demanding.
And in the light of the current situation I don't see it happening anytime soon..
Crush..
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