d4n13773
25-03-2007, 18:43
Please, if anyone can give me any help - I am at the end of my tether and feel i have no option left but to go back to BT.
I have signed up to Virgin's 3 for 30 (landline, tv, broadband) which was installed last saturday morning. When I called up to sign up, I explained that it was very important that I kept the same phone number and was not without the phone, In order to keep the same number and get a seamless serivce I had to wait an additional 7 days for installation.
Saturday 17 March- The engineers came out, dug up my garden etc and left telling me all was working fine. My phone (virgin) had a dial tone and I was able to call out. But then discovered I was not receiving incoming calls. I plugged in a phone to my BT box and discovered my incoming calls were still coming in through BT. I called Virgin (free from my virgin phone) and advised them of this, they said "do not worry, the switch over will happen on Monday"
Tuesday 20 March- by this point my BT line has stopped working and the Virgin line has gone dead, so now I cannot recieve incoming calls nor can I contact Virgin to report this. Called virgin from my mobile (0845 number costs me over £1!) to be told, "do not worry,we will raise this to level 2 and it will be sorted within 24 hours"
Thursday 22 March still no phone line- called virgin again from my mobile and was told " oh, no, a level 2 problem can take up to 3 days, but do not worry, it will be working by 23rd March, 3 days from whe I reported it"
I enquired about compensation as every time i call virgin it costs over £1 from my mobile, I'm having to make all my other calls from my mobile, plus I do some ad-hoc work which I am missing out on as the company cannot contact me. I was told they would not discuss compensation until my phone line was working " but do not worry it will definitly be working by 23rd March"
Today 24th March, still no phone line. Called Virgin again (another £1 on my mobile!) to be told, complaint is at level 2 which can take up to 5 days to sort.
PLEASE CAN SOME ONE HELP ME. It is costing me a fortune calling Virgin from my mobile, plus all the other calls I need to make, plus I am losing out on earnings as the company I work from can't contact me.
Virgin do not seem to care and just keep fobbing me off. Any suggestions?
(due to the nature of the ad-hoc work, I cannot be contacted by mobile, as I may be on an assignment when they call to offer me another, so rely on my landline and answerphone)
Deperate Dani!
I have signed up to Virgin's 3 for 30 (landline, tv, broadband) which was installed last saturday morning. When I called up to sign up, I explained that it was very important that I kept the same phone number and was not without the phone, In order to keep the same number and get a seamless serivce I had to wait an additional 7 days for installation.
Saturday 17 March- The engineers came out, dug up my garden etc and left telling me all was working fine. My phone (virgin) had a dial tone and I was able to call out. But then discovered I was not receiving incoming calls. I plugged in a phone to my BT box and discovered my incoming calls were still coming in through BT. I called Virgin (free from my virgin phone) and advised them of this, they said "do not worry, the switch over will happen on Monday"
Tuesday 20 March- by this point my BT line has stopped working and the Virgin line has gone dead, so now I cannot recieve incoming calls nor can I contact Virgin to report this. Called virgin from my mobile (0845 number costs me over £1!) to be told, "do not worry,we will raise this to level 2 and it will be sorted within 24 hours"
Thursday 22 March still no phone line- called virgin again from my mobile and was told " oh, no, a level 2 problem can take up to 3 days, but do not worry, it will be working by 23rd March, 3 days from whe I reported it"
I enquired about compensation as every time i call virgin it costs over £1 from my mobile, I'm having to make all my other calls from my mobile, plus I do some ad-hoc work which I am missing out on as the company cannot contact me. I was told they would not discuss compensation until my phone line was working " but do not worry it will definitly be working by 23rd March"
Today 24th March, still no phone line. Called Virgin again (another £1 on my mobile!) to be told, complaint is at level 2 which can take up to 5 days to sort.
PLEASE CAN SOME ONE HELP ME. It is costing me a fortune calling Virgin from my mobile, plus all the other calls I need to make, plus I am losing out on earnings as the company I work from can't contact me.
Virgin do not seem to care and just keep fobbing me off. Any suggestions?
(due to the nature of the ad-hoc work, I cannot be contacted by mobile, as I may be on an assignment when they call to offer me another, so rely on my landline and answerphone)
Deperate Dani!