View Full Version : VM are going to lose customers
If they do go ahead and charge this £2 extra for standalone BB. These are comments made on the ng's
Come on VirginMedia Guys, where the hell are you!
I hope you are actually sending back the feedback that we are not at all
happy with the £2 increase in broadband, especially as it means we are
forced to take a poor value service to get the £2 dropped.
You really are alienating customers, I can see this being the final
straw and more people going elsewhere.
You only have to look at the numbers who have dumped your poor value
phone service, now do you want the number who are going to dump your TV
package and broadband service to start to increase.
I think my previous comment about whoever is running VirginMedia was
spot on.
There is no way I am going to take a poor value service just to get a
reduction, because it won't be a reduction it will be and increase, and
there is no way I am going to pay an increased price, there was me
looking at increasing my broadband speed, but now this is going to be
unlikely.
Sort it out VirginMedia, why is it you are aiming to annoy as many
customers are you can.
I will just not pay, if that means not having your service, then for £2
you have lost a nice sum each month.
What is it with VirginMedia stupidity?
Wasn't changing the name to VirginMedia meant to be a start to improving
the service and customer relations, not taking it back in to the bad old
days.
Lets get a reply, seems VirginMedia have gone all quiet. We want
answers.
This is like going into a supermarket for a loaf of bread, and the
cashier saying, 'I have got to charge you more than what everyone else
is paying because you only have one item'.
Seconded.
I will not be taking any unwanted services, and will have to judge whether
£37 per month for broadband is worth it on merit alone. Price comparisons
would suggest that it is far from good value.
I'm only sticking around until I find out what is happening to the 2 (M)
service. If this is not brought into line with the prices elsewhere or the
info takes to long before being announced then I'll have to say bye bye to
VM :-(
I'm beginning to think VM are trying their best to get rid of their lower
paying customers.
Having jumped in half way through this thread I have a little hope that
I've misunderstood what VM intend to do. Last October they priced me away
from their phone package and now because of that they intend to add 2UKP
to my broadband? I think not.
I only need the 2Mb service and don't use that heavily. I was looking to
VM to price match adsl and do 2Mb for around 15UKP/month. If they intend
to go up to 20UKP/month it will be without me.
I too will NOT be taking any additional (unwanted and over-priced)
services. Certainly price comparisons NOW indicate that 20meg @ £37 (or
should that be 20 meg dropping to 10meg with STM) is nowhere near good
value.
Its a sad day to see all this crap, I have been with VM (Midland Cable
back in the days) since it all started, they are the most expensive,
most unreliable company BUT they are the best liars in the UK.
So I, like Annie will wait to see what happens with the other BB tiers
to see if they are upgrade inline with the 10Mb. If they don't then its
bye bye.
That's what you get for being a loyal customer for 10 years, sorry
Virgin Media you have totally cocked it up big time, and I am sure there
are a lot of people that feel the same way.
That's probably why Sky dumped you, for being back stabbers.
rogerdraig
13-03-2007, 17:58
lost here who said there is a £2 charge for sacm ?
Its a rumour put about by Sky and it's friendly news papers . I have heard nothing about it. Seen nothing about it, Been told nothing about it.
:LOL:
Possibly that Sunday Times article that appeared last weekend. There was mention of a £2 increase for the upgrade from 10MB to 20MB...
Sir Richard Branson’s group, formerly known as NTL Telewest, will initially target high-end users by doubling their broadband speed from 10Mb per second to 20Mb for an additional £2 a month, making it the fastest mainstream broadband service in Britain.
It is not clear if the extra £2 a month for the 20Mb speed applies only to stand-alone broadband customers
Source: http://business.timesonline.co.uk/tol/business/money/broadband/article1496438.ece
As it appeared in Sky by Paper it quite likely a rumour as Bill says ;)
---------- Post added at 18:13 ---------- Previous post was at 18:08 ----------
...and if we were ever in any doubt about that, this seals it for me
If you are happy to stick with Virgin, you should still demand compensation for the loss of the Sky channels.
:LOL:
Possibly that Sunday Times article that appeared last weekend. There was mention of a £2 increase for the upgrade from 10MB to 20MB...
Source: http://business.timesonline.co.uk/tol/business/money/broadband/article1496438.ece
As it appeared in Sky by Paper it quite likely a rumour as Bill says ;)
---------- Post added at 18:13 ---------- Previous post was at 18:08 ----------
...and if we were ever in any doubt about that, this seals it for me
:LOL:
There will be those that see this as a lets stick the knife in and twist moment because they have a
Chip on there shoulder.
Have an axe to grind.
Just want to wind up members of this forum.
Hiya Welcome
We are not able to comment on prices, the feedback is passed on. If you do
not want to pay the £2 increase I would advise that you take this up with
customer care.
--
Kind Regards
Tiffani Buchanan
Virgin Media Technical Support
http://status2.virginmedia.com/
Make of that what you will.
Make of that what you will.
I have not seen a single word about it on the internal system :)
Make of that what you will :LOL: :angel:
If it is true i personally don't see any problem in an increase of £2.00 for an extra 10 meg. Just means i get my Missing TV that bit faster ;)
Especially when you have a good speed like this.
https://www.cableforum.co.uk/images/local/2007/03/60.png
I have not seen a single word about it on the internal system :)
Make of that what you will :LOL: :angel:
If it is true i personally don't see any problem in an increase of £2.00 for an extra 10 meg. Just means i get my Missing TV that bit faster ;)
Especially when you have a good speed like this.
https://www.cableforum.co.uk/images/local/2007/03/60.png
https://www.cableforum.co.uk/images/local/2007/03/59.png;)
DocDutch
13-03-2007, 19:39
Be* you are a show-off you are just lucky that you are close enough to the switch ;)
otherwise say 200 meters further you would be complaining that ya only got say 6meg :P
£2 for 10Mb and people are complaing? i would pay £15 for an extra 10Mb without even thinking.
---------- Post added at 19:40 ---------- Previous post was at 19:39 ----------
https://www.cableforum.co.uk/images/local/2007/03/59.png;)
Same company, and i can only get 1Mb because im not sat in an exchange.
Yet virgin can still get me 10Mb :P
Be* you are a show-off you are just lucky that you are close enough to the switch ;)
otherwise say 200 meters further you would be complaining that ya only got say 6meg :P
I doubt it. I only live 200 metres away as it is
DocDutch
13-03-2007, 19:42
I doubt it. I only live 200 metres away as it is
argh thats what I mean...say you live 600 meters away then you are stuck on perhaps 12meg, further then you drop like mad :P
https://www.cableforum.co.uk/images/local/2007/03/59.png;)
I will not need the upstream as i am not a torrent user so when i get my 20 meg i will be happy. BTW last time i had it i got 19100 kb/s so will be mega happy.
Then role on 50 meg lets see "BE" beat that :LOL:
I will not need the upstream as i am not a torrent user so when i get my 20 meg i will be happy. BTW last time i had it i got 19100 kb/s so will be mega happy.
Then role on 50 meg lets see "BE" beat that :LOL:
VDSL2+ ;)
But seriously I cant see me needing more then this. But for now
Be > VM :PP:
Downloads
13-03-2007, 19:57
I can't believe there's another thread of rubbish to read. They won't be puting a price increase on their packs already i am sure.
£2 for an extra 10meg anyway, great.
Don't like it, leave.
What would be really funny it to have a 10meg service for £35 and then create a 20meg service for £37. No one can moan then.
Let's see who upgrades :scratch:
Once Virgin Media goes > than Be, lets see how long it is before Be overtakes Virgin Media again.
VDSL2+ ;)
But seriously I cant see me needing more then this. But for now
Be > VM :PP:
:LOL:
colin-bennett
13-03-2007, 20:16
yes the additional £2.00 is for the upgraded 20 meg and yes the 50 meg trials are on going right now.
When did they stop charging extra for broadband that wasn't taken with another service?
colin-bennett
13-03-2007, 20:20
When did they stop charging extra for broadband that wasn't taken with another service?
Charging extra ???. As with all companies you get better deals the more you buy.
VDSL2+ ;)
But seriously I cant see me needing more then this. But for now
Be > VM :PP:
i would agree Be being bettre than VM for now as far as speeds are concerned, it will change when 20 meg is released
i would agree Be being bettre than VM for now as far as speeds are concerned, it will change when 20 meg is released
Not on the price it will not nor on upload.
Not on the price it will not nor on upload.
How much is your broadband not forgetting that you must have a BT line for it to work.
Therefor the numbers are for you to fill in.
BT line rental £
BE broadband cost and looking at your upload you have the Pro version £
PRO Costs (https://www.bethere.co.uk/broadbandoffice.do;jsessionid=C1A6CA067A35A99069D3 14AF6BD690AC.tomcat1)
Virgin Costs
Cost of 10 meg at present moving to 20 meg shortly
SACM at 10 meg (no phone line required) £34.99
Now what was that about COSTS
Downloads
14-03-2007, 07:46
I won't be paying £35 for my 20meg.
VIP - £85.00
£15.00 V+ Box plus Second box (inc. servicing and cost of box, multi room and HD, as other people have stated it's included in the price you pay)
£20.00 Sports and Movies
£20.00 Family Pack inc. VoD
£25.00 Line rental + Call pack
£05.00 Broadband - Soon to be 20meg
Thats how i like to think of my VIP package. Hmm i might call them up and say cos Sky has gone, i should get a £5 discount ;)
AndyCambs
14-03-2007, 08:44
I can't believe there's another thread of rubbish to read. They won't be puting a price increase on their packs already i am sure.
£2 for an extra 10meg anyway, great.
Don't like it, leave.
What would be really funny it to have a 10meg service for £35 and then create a 20meg service for £37. No one can moan then.
Let's see who upgrades :scratch:
Once Virgin Media goes > than Be, lets see how long it is before Be overtakes Virgin Media again.
Another Sky fan forum then....
Daveoc64
14-03-2007, 09:07
I think the price increase would be ridiculous.
The service is great, but it's looking expensive compared to other companies.
I don't want to switch and I don't think I will, but 10mbps extra would be enough to make £35 seem justified. A price increase is just laughable considering their competition.
Graham M
14-03-2007, 09:08
I think the price increase would be ridiculous.
The service is great, but it's looking expensive compared to other companies.
I don't want to switch and I don't think I will, but 10mbps extra would be enough to make £35 seem justified. A price increase is just laughable considering their competition.
lol, I don't see any other ISP that can maintain a 20MBit Internet connection pretty much anywhere, can you? Mind you it remains to be seen yet what Virgin will manage but the technology
NTLVictim
14-03-2007, 09:39
Unless there's something on the horizon better than vdsl2+..bonded pairs, perhaps?
Graham M
14-03-2007, 10:06
But that would be like going back to ISDN 128 surely as it would require 2 lines to work
NTLVictim
14-03-2007, 10:32
They were playing with the idea, though, and getting 150 meg.. plus cable cos tend to go with ideas that use what they've already got, ie a lot of copper in this case.
---------- Post added at 10:32 ---------- Previous post was at 10:27 ----------
Found This (http://www.telecommagazine.com/search/article.asp?Id=AR_1178) from October '05
£2 for 10Mb and people are complaing? i would pay £15 for an extra 10Mb without even thinking.
So you are saying you'd pay £600 a year for just Broadband?
Perhaps you are rich, but for some people even £35 is too much, i think £37 is taking the mick, but i do believe this is just a rumour and there will be no price increase.
markknell
14-03-2007, 11:22
20 Mbps Internet connection: £35 per month
Finding out you're not getting 20 Mbps because your router can't handle it: Priceless :D
Get ready to upgrade your routers people. There will be a lot of you unable to take advantage of the 20 Mbps speed. I found this while testing the 50 Mbps connection.
prawncocktail
14-03-2007, 12:48
yes the 10mb connection will be upgraded FROM may to 20 meg and yes from 1st may the price will increase to £37 for standalone 20mb broadband, any offers, bundles etc will absorb the price increase so there will be very few people who actually pay any extra for it
hope that clears this up for everybody
Perhaps you are rich, but for some people even £35 is too much, i think £37 is taking the mick, but i do believe this is just a rumour and there will be no price increase.£37 a month for 20M seems reasonable to me, why is it taking the "mick" ?
Not sure why you would think it's a rumour, the paper didn't just make it up for fun - it's correct.
Daveoc64
14-03-2007, 13:12
£37 a month for 20M seems reasonable to me, why is it taking the "mick" ?
Not sure why you would think it's a rumour, the paper didn't just make it up for fun - it's correct.
Because the service has been priced highly for a long time. Surely customers should be given something to warrant it.
---------- Post added at 13:12 ---------- Previous post was at 13:07 ----------
yes the 10mb connection will be upgraded FROM may to 20 meg and yes from 1st may the price will increase to £37 for standalone 20mb broadband, any offers, bundles etc will absorb the price increase so there will be very few people who actually pay any extra for it
hope that clears this up for everybody
Surely that raises the question of why they are charging people that can't get a bundle for the service?
Telewest stopped charging people for having just one service a few years ago.
There are only two bundles that are available, both costing £95 or higher.
Downloads
14-03-2007, 14:47
Because the service has been priced highly for a long time. Surely customers should be given something to warrant it.
---------- Post added at 13:12 ---------- Previous post was at 13:07 ----------
Surely that raises the question of why they are charging people that can't get a bundle for the service?
Telewest stopped charging people for having just one service a few years ago.
There are only two bundles that are available, both costing £95 or higher.
FYI...
The VM employee just said above that anyone on a deal or bundle will be OK, and only people with stand-alone broadband will be charged the extra £2. I think according to most people on there, they are on some of deal or bundle anyway. If you are referring to the VIPs which include XL broadband, then they start at £85, not £95.
Virtually all providers offer better deals if you take a bundle, why should VM be any different?
How much is your broadband not forgetting that you must have a BT line for it to work.
Therefor the numbers are for you to fill in.
BT line rental £
BE broadband cost and looking at your upload you have the Pro version £
PRO Costs (https://www.bethere.co.uk/broadbandoffice.do;jsessionid=C1A6CA067A35A99069D3 14AF6BD690AC.tomcat1)
Virgin Costs
Cost of 10 meg at present moving to 20 meg shortly
SACM at 10 meg (no phone line required) £34.99
Now what was that about COSTS
As there has been no answer here are the BE costs as per there website.
Be pro £40.00 monthly (incl. VAT)
BT line rental £11.00
so i make that £51.00 for upto 24meg per month:Yikes:
If we go for standard BE Prices HERE (https://www.bethere.co.uk/homebroadband.do) thats
Be standard 24.00 per month
BT 11.00 per month
Total 35.00 per month. "virgin soon to be 20 meg not 10 meg"
AndyCambs
14-03-2007, 16:21
As there has been no answer here are the BE costs as per there website.
Be pro £40.00 monthly (incl. VAT)
BT line rental £11.00
so i make that £51.00 for upto 24meg per month:Yikes:
If we go for standard BE Prices HERE (https://www.bethere.co.uk/homebroadband.do) thats
Be standard 24.00 per month
BT 11.00 per month
Total 35.00 per month. "virgin soon to be 20 meg not 10 meg"
There is an additional £24 connection charge on that site
There is an additional £24 connection charge on that site
Indeed there is :)
AndyCambs
14-03-2007, 16:54
Indeed there is :)
Mind you - to be fair VM charge £25 installation, but then there is a £10 discount by ordering online, plus for £20 you get television and 2MB broadband, then upgrade the broadband to 10MB (XL Package) for an additional £17. So for £37 a month, you get 10MB (soon to be 20MB) plus free television....
20 Mbps Internet connection: £35 per month
Finding out you're not getting 20 Mbps because your router can't handle it: Priceless :D
Get ready to upgrade your routers people. There will be a lot of you unable to take advantage of the 20 Mbps speed. I found this while testing the 50 Mbps connection.
Will my router handle 20Mb? I have a Linksys WRT54G.
My laptop only has 11Mbps wireless so I'm guessing that will need upgrading.
brundles
14-03-2007, 17:21
An 11Mbps wireless (assuming you mean 802.11b not 802.11g running at 11) won't handle 10 nevermind 20. According to the Linksys site you should be OK though as it's a 10/100 port on the WAN side. (I thought different hardware versions had different port speeds on the WAN side but can't find a reference to it so might be wrong.)
Will my router handle 20Mb? I have a Linksys WRT54G.I believe the point of a 54G is that it will handle up to 54M wireless (the 802.11g max). :)
As there has been no answer here are the BE costs as per there website.
Be pro £40.00 monthly (incl. VAT)
BT line rental £11.00
so i make that £51.00 for upto 24meg per month:Yikes:
If we go for standard BE Prices HERE (https://www.bethere.co.uk/homebroadband.do) thats
Be standard 24.00 per month
BT 11.00 per month
Total 35.00 per month. "virgin soon to be 20 meg not 10 meg"
Dont forget the Be pro has a up to 2.5mb upload and static ip as standard
Dont forget the Be pro has a up to 2.5mb upload and static ip as standard
And for me that is as much use as an ashtray on a motorbike. I don't need to upload to torrents therefor its overpriced for what i need i only download from newsgroups. Bring on 20 meg for £35.00 :)
An 11Mbps wireless (assuming you mean 802.11b not 802.11g running at 11) won't handle 10 nevermind 20. According to the Linksys site you should be OK though as it's a 10/100 port on the WAN side. (I thought different hardware versions had different port speeds on the WAN side but can't find a reference to it so might be wrong.)
I believe the point of a 54G is that it will handle up to 54M wireless (the 802.11g max). :)
Thanks guys! :tu:
thought the price of all this BB was to go down for a faster service? well im on £10 for 2Mb for 12 months so im happy, bit concerned about the £2 add on to Bb only customers as i'm now one of them having droped the Tv for Sky!
Im sorry but i don't even get 4mbit on my 10bit line during peak hours?? whats the point of me being upgraded to 20mbit???
Will i get 8??? or will my UBR/Exchanged just be clogged up with more people illegally downloading files?
What happened to the old days of a clean 10ms accross the entire NTL network ?
in the past month its gone so down hill its comical. :td:
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