kraized
13-03-2007, 10:17
OK. I ordered the VIP Package plus an extra standard STB. We wanted the V+ in the living room and the standard STB's in the bedrooms. The installation was due to be done yesterday. Engineer came round. Fitted the phone line, BB and one standard STB in the living room. :confused:
I noticed what he was doing;) So I asked about the other STB's and why there was no V+ in the living room. He said he can only do work that was listed on his work sheet. OK I thought, some minor admin error. Well the engineer had to leave to go on another call so I was straight on the phone to VM. (Using the new phoneline so I don't have to pay for the call of course;) )
I spoke to Customer Service, Cancellations, Install. One department was blaming the other for the mistake. On and off I was on the phone for the next 5 hours:eek:
Initially I was told that an engineer can come out with just the V+ box and not the other standard STB:confused: simply because their computer systems only allow one STB to be booked. (I'm now thinking in my head "Computer Says Nooo"):rolleyes: However, this install can't be done for another 3 weeks.:mad: After which, the other STB can be ordered which may take another 3 weeks:mad:, as you can imagine, I am not happy, since I would be paying for a service all that time which I haven't got.
Anyway, after much twoing and frowing and f'ing and blinding (in my head) I eventually booked for an engineer to come round next tuesday with both boxes and I will not be paying any of the services until that date.;)
So. After that problem sorted out. I thought, I should setup the BB. Made meself a cuppa (I needed it - LOL) Hooked up the modem via ethernet to my Mac, got up the registration page. I now need a serial number and PIN. Apparently these should have been mailed to me, well I haven't had them. So. Back on the phone to VM. Given the last lot of phone calls I am thinking this ain't gonna be easy - and I was right:(
Got through to CS. Gave me serial number no problem but noone could give me a PIN, I spent the next hour on the phone being transferred from one department to another. CS kept says they can't generate a PIN because their computers keep giving them a error (you know what I'm thinking now;) ) In the end it was now getting late, 10pm) So I gave up. CS suggested I call back today and hopefully the problems with their computers is sorted. (I don't have much hope). Will be calling them again later.
On the plus side. I'm impressed by the new STB, even the standard one I have at the moment. Interface is nice and fast unlike the old ntl boxes. Looking forward to the V+ so I can have it hooked up to my HDTV.
(Ahh. Breathe - LOL)
I noticed what he was doing;) So I asked about the other STB's and why there was no V+ in the living room. He said he can only do work that was listed on his work sheet. OK I thought, some minor admin error. Well the engineer had to leave to go on another call so I was straight on the phone to VM. (Using the new phoneline so I don't have to pay for the call of course;) )
I spoke to Customer Service, Cancellations, Install. One department was blaming the other for the mistake. On and off I was on the phone for the next 5 hours:eek:
Initially I was told that an engineer can come out with just the V+ box and not the other standard STB:confused: simply because their computer systems only allow one STB to be booked. (I'm now thinking in my head "Computer Says Nooo"):rolleyes: However, this install can't be done for another 3 weeks.:mad: After which, the other STB can be ordered which may take another 3 weeks:mad:, as you can imagine, I am not happy, since I would be paying for a service all that time which I haven't got.
Anyway, after much twoing and frowing and f'ing and blinding (in my head) I eventually booked for an engineer to come round next tuesday with both boxes and I will not be paying any of the services until that date.;)
So. After that problem sorted out. I thought, I should setup the BB. Made meself a cuppa (I needed it - LOL) Hooked up the modem via ethernet to my Mac, got up the registration page. I now need a serial number and PIN. Apparently these should have been mailed to me, well I haven't had them. So. Back on the phone to VM. Given the last lot of phone calls I am thinking this ain't gonna be easy - and I was right:(
Got through to CS. Gave me serial number no problem but noone could give me a PIN, I spent the next hour on the phone being transferred from one department to another. CS kept says they can't generate a PIN because their computers keep giving them a error (you know what I'm thinking now;) ) In the end it was now getting late, 10pm) So I gave up. CS suggested I call back today and hopefully the problems with their computers is sorted. (I don't have much hope). Will be calling them again later.
On the plus side. I'm impressed by the new STB, even the standard one I have at the moment. Interface is nice and fast unlike the old ntl boxes. Looking forward to the V+ so I can have it hooked up to my HDTV.
(Ahh. Breathe - LOL)