Free Upgrade

[Snickers]

Hi!

First time post here, because although I've browsed the forum for quite a while I've never yet had any problems with my service :)

However, today I did a speed check on my 2Mb cable BB (2 for £20 deal) and have what looks like a 4Mb service?

https://www.cableforum.co.uk/images/local/2007/03/66.png

Have I had a free upgrade, or will normal service resume shortly?

Cheers,
Mike

[Nikesh]

:welcome: to the forum!

Could you check your modem config for us?

[Snickers]

Here's the page from 192.168.100.1:


Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 60
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 2.9 dBmV
Downstream SNR : 41.1 dB


and


Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 25600000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 50.0 dBmV
Upstream Mini-Slot Size : 2


Thanks,
Mike

[CycoSymz]

Check the operation configuration on that page and that will tell you the up/downstream data rate.

If you're on 4 meg, it should read:
Maximum Downstream Data Rate : 4096000 bps
Maximum Upstream Data Rate : 400000 bps

Hope this helps.

[Snickers]

You mean like this:


Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled


Guess I'm on 4Mb, though I have no idea why...

Thanks,
Mike

[CycoSymz]

Yes, you're on 4 meg and BTW Welcome to the forum.

[Nikesh]

That's odd... check your bill at the end of the month.

What does this webpage say you're on?

https://autoreg.autoregister.net/cgi-bin/cablecheck

[Spitfire12]

I Got a Free Upgrade to 10MB

Bill Came... Got Charged For 10MB... So Check your bill

[Nikesh]

I Got a Free Upgrade to 10MB

Bill Came... Got Charged For 10MB... So Check your bill

LOL so much for the 'free' upgrade! ;) :p:

[Snickers]

That's odd... check your bill at the end of the month.
What does this webpage say you're on?
https://autoreg.autoregister.net/cgi-bin/cablecheck

I tried to check but I can't remember my NTL email address - originally when I registered, it wouldn't work and I ended up reregistering half a dozen times while on the phone to tech support before it was sorted...

I will check my next bill very carefully though,

Cheers,
Mike