mmm
09-03-2007, 20:55
All was working fine last night, but this morning have no cable light, likewise neighbours up the road, connected to very different green box. This has happened at least every 6 months for the past 5 years.
Called this morning after 20 mins on hold, go throuugh to overseas call center where line was so bad I couldn't understand a word and she couldn't get all 8 digits of the account No so I gave up and called again, but gave up after 30 mins on hold.
This evening got through to someone called Lee? who was totally useless (and that is being polite) and could only waste both our times by trying to fault find on my PC. When will exNTL start teaching their staff that
NO CABLE LIGHT ON A TERAYON TJ210 MEANS NETWORK FAULT.
I also know what the lights do when signal is marginal, and when the account is blocked due to admin problem, the cable light is OFF and stays OFF (apart from brief test when power-cycled).
I just wanted to report the network fault!
I have had the same fault before and when tech support was in Wales they understood words like "ping" and "traceroute" and had the tools to diagnose their own network.
Ended up with me refusing to accept an engineer booking sometime in the distance (they take one look and say its a network fault and its not their department, been there done that ...).
Are there any good guys out there that can fix their own network?
The last working IP address was [82.24.173.183] and the fault is on or connected to the ubr below, and probably occurred when something was rebooted after the maintenance window overnight.
9 51 ms 49 ms 49 ms linx-gw1.router.ntli.net [195.66.224.22]
10 59 ms 54 ms 53 ms nth-bb-b-as0-0.inet.ntl.com [62.253.184.1]
11 64 ms 64 ms 65 ms lee-bb-a-so-010-0.inet.ntl.com [62.253.185.102]
12 64 ms 63 ms * man-bb-b-so-200-0.inet.ntl.com [213.105.175.142]
13 66 ms 65 ms 65 ms bir-bb-a-so-000-0.inet.ntl.com [62.253.185.133]
14 65 ms 63 ms 66 ms oxfd-t2core-a-pos31.inet.ntl.com [62.253.187.10]
15 67 ms 67 ms 66 ms oxfd-t2cam1-a-ge-wan31.inet.ntl.com [195.182.174
2]
16 65 ms 65 ms * oxfd-oxfd-ubr-4-ge01.inet.ntl.com [213.106.246.1
]
17 * * * Request timed out.
Called this morning after 20 mins on hold, go throuugh to overseas call center where line was so bad I couldn't understand a word and she couldn't get all 8 digits of the account No so I gave up and called again, but gave up after 30 mins on hold.
This evening got through to someone called Lee? who was totally useless (and that is being polite) and could only waste both our times by trying to fault find on my PC. When will exNTL start teaching their staff that
NO CABLE LIGHT ON A TERAYON TJ210 MEANS NETWORK FAULT.
I also know what the lights do when signal is marginal, and when the account is blocked due to admin problem, the cable light is OFF and stays OFF (apart from brief test when power-cycled).
I just wanted to report the network fault!
I have had the same fault before and when tech support was in Wales they understood words like "ping" and "traceroute" and had the tools to diagnose their own network.
Ended up with me refusing to accept an engineer booking sometime in the distance (they take one look and say its a network fault and its not their department, been there done that ...).
Are there any good guys out there that can fix their own network?
The last working IP address was [82.24.173.183] and the fault is on or connected to the ubr below, and probably occurred when something was rebooted after the maintenance window overnight.
9 51 ms 49 ms 49 ms linx-gw1.router.ntli.net [195.66.224.22]
10 59 ms 54 ms 53 ms nth-bb-b-as0-0.inet.ntl.com [62.253.184.1]
11 64 ms 64 ms 65 ms lee-bb-a-so-010-0.inet.ntl.com [62.253.185.102]
12 64 ms 63 ms * man-bb-b-so-200-0.inet.ntl.com [213.105.175.142]
13 66 ms 65 ms 65 ms bir-bb-a-so-000-0.inet.ntl.com [62.253.185.133]
14 65 ms 63 ms 66 ms oxfd-t2core-a-pos31.inet.ntl.com [62.253.187.10]
15 67 ms 67 ms 66 ms oxfd-t2cam1-a-ge-wan31.inet.ntl.com [195.182.174
2]
16 65 ms 65 ms * oxfd-oxfd-ubr-4-ge01.inet.ntl.com [213.106.246.1
]
17 * * * Request timed out.