Russ
09-03-2007, 19:41
I mentioned my recent troubles with BT in the Pet hates thread but it's become so bad now that it needs it's own thread to warn people away from such a galactically abysmal company.
2 weeks ago I was taken in by their advert for the Home Hub. Up to 8 meg service, unlimited downloads, discounted for 6 months, yeah that sounded ok so I signed up. It all arrived on 23rd February. I plugged it all in...and nothing. No connection.
OK, I knew it could come on any time throughout the day so I waited. I called their Indian tech support who told me it would be on by 8. 8 came and went so I called them back.
"No-problem-Mr-Russ-it-will-be-on-by-10pm-thank-you-please" were his exact words. So I waited til 10, nothing. Called again, was told it would be on by midnight. Guess what.
The next morning I called them at 7pm. And 7.15. And 7.30. In fact by 11am I'd spoken to 17 different people and I was given 17 different reasons why my broadband wouldn't work.
Finally, by some cosmic stroke of good fortune Igot through to a UK based support depertment called the UK Transfers team. The guy took one look at my situation and said "That's easy, the problem is at the exchange".
Why couldn't the 17 idiots I'd previously spoken to tell me that?
Anyway they sent someone out to the exchange who sorted out the issue.
Happy days! Don't be daft. Still nothing.
After more rubbish from India, it turns out I have a crossed line which is causing the connection problem. I was told an engineer would be called out to sort it out, he'd need to gain access to my property. Fine I said, here's my mobile number for him to call to let me know he's coming. This was tuesday of last week.
On the thursday (1st March) I had a missed call and a voicemail from the engineer saying he'd tried to gain access but I wasn't in. Well duh - I was in work, no-one told me he'd be coming on the thursday which I wouldn't have accepted as I was in work. On the friday I called back up to arrange another visit for today.
Guess what.
By 4pm I had to call them up. "I'm sorry sir there's no record of an appointment booked today".
[expletive deleted]
[and again]
[and again]
[and again]
As I type this I've just come off the phone to BT again who have told me someone will call me tomorrow morning to chase this up. I'm not holding out much hope. If I don't get my broadband on in the next 7 days (along with a very attractive sweetner to keep me with them after all the crap I've put up with) then they can shove their BB home hub where the sun doesn't shine.
2 weeks ago I was taken in by their advert for the Home Hub. Up to 8 meg service, unlimited downloads, discounted for 6 months, yeah that sounded ok so I signed up. It all arrived on 23rd February. I plugged it all in...and nothing. No connection.
OK, I knew it could come on any time throughout the day so I waited. I called their Indian tech support who told me it would be on by 8. 8 came and went so I called them back.
"No-problem-Mr-Russ-it-will-be-on-by-10pm-thank-you-please" were his exact words. So I waited til 10, nothing. Called again, was told it would be on by midnight. Guess what.
The next morning I called them at 7pm. And 7.15. And 7.30. In fact by 11am I'd spoken to 17 different people and I was given 17 different reasons why my broadband wouldn't work.
Finally, by some cosmic stroke of good fortune Igot through to a UK based support depertment called the UK Transfers team. The guy took one look at my situation and said "That's easy, the problem is at the exchange".
Why couldn't the 17 idiots I'd previously spoken to tell me that?
Anyway they sent someone out to the exchange who sorted out the issue.
Happy days! Don't be daft. Still nothing.
After more rubbish from India, it turns out I have a crossed line which is causing the connection problem. I was told an engineer would be called out to sort it out, he'd need to gain access to my property. Fine I said, here's my mobile number for him to call to let me know he's coming. This was tuesday of last week.
On the thursday (1st March) I had a missed call and a voicemail from the engineer saying he'd tried to gain access but I wasn't in. Well duh - I was in work, no-one told me he'd be coming on the thursday which I wouldn't have accepted as I was in work. On the friday I called back up to arrange another visit for today.
Guess what.
By 4pm I had to call them up. "I'm sorry sir there's no record of an appointment booked today".
[expletive deleted]
[and again]
[and again]
[and again]
As I type this I've just come off the phone to BT again who have told me someone will call me tomorrow morning to chase this up. I'm not holding out much hope. If I don't get my broadband on in the next 7 days (along with a very attractive sweetner to keep me with them after all the crap I've put up with) then they can shove their BB home hub where the sun doesn't shine.