Maya culpa
06-03-2007, 00:29
Hi,
My first post and have little technical knowledge on the subject.
I had a connection problem last week lasting five days. The connection problem was that it would drop out every ninety seconds precisely, all the time.
I phoned the help line and spent one hour and forty-five minutes over that period – unfortunately getting nowhere fast. The first guy I spoke to, after doing some tests, said I would need an engineer to call but he couldn’t arrange this because the system was down and suggested I call back in two hours time. On the next call the guy went pretty much through the same testing procedure again. His conclusion was that the cable between the modem and the PC was the culprit and suggested I renew it and that I did, the next day but the problem still remained. At this juncture I asked to talk to a supervisor because I was having great difficulty understanding the fellow and he me, as the previous one I spoke to. They were of Asian decent, I think. I was then handed to another operator who went through more tests and concluded that my computer was at fault. I said that was unlikely because I had tested it on a second computer and it was exactly the same. I asked if an engineer could call, as suggested by the first guy I spoke to. I was informed that was not possible because the modem was working correctly. I agreed that it was working albeit intermittently. She was adamant that an engineer could not be sent although I offered to pay for the service.
I was then offered a phone number to have my PC Health checked at £1.00 a minute; of course, I jumped at the offer, ha ha. The next day I took the PC to the company who built it and they tested it on the internet for several hours and downloaded huge files with out a problem. I was never convinced that the PC was at fault after putting the spare one on and didn’t exhibited the same fault but I was not going to convince them of that.
I am going to cut this miserable story very short.
On Sunday morning, I thought I would give them one last shot. When I phoned, somewhere down the line, a recorded message came on saying that there was a fault in my post code area. It went on to say that the problem was more complex than originally assessed and another update would be given at 11.00 a.m. I wasn’t but at around midday the problem I had cessed albeit the connection was quite slow but by the evening it was back to normal; great.
Now, the reason for this post is to find a postal address to send my complaint to Virgin Media about the standard of service where it will be read and not binned. Any information in this regard would be most welcome.
Maya Culpa.
My first post and have little technical knowledge on the subject.
I had a connection problem last week lasting five days. The connection problem was that it would drop out every ninety seconds precisely, all the time.
I phoned the help line and spent one hour and forty-five minutes over that period – unfortunately getting nowhere fast. The first guy I spoke to, after doing some tests, said I would need an engineer to call but he couldn’t arrange this because the system was down and suggested I call back in two hours time. On the next call the guy went pretty much through the same testing procedure again. His conclusion was that the cable between the modem and the PC was the culprit and suggested I renew it and that I did, the next day but the problem still remained. At this juncture I asked to talk to a supervisor because I was having great difficulty understanding the fellow and he me, as the previous one I spoke to. They were of Asian decent, I think. I was then handed to another operator who went through more tests and concluded that my computer was at fault. I said that was unlikely because I had tested it on a second computer and it was exactly the same. I asked if an engineer could call, as suggested by the first guy I spoke to. I was informed that was not possible because the modem was working correctly. I agreed that it was working albeit intermittently. She was adamant that an engineer could not be sent although I offered to pay for the service.
I was then offered a phone number to have my PC Health checked at £1.00 a minute; of course, I jumped at the offer, ha ha. The next day I took the PC to the company who built it and they tested it on the internet for several hours and downloaded huge files with out a problem. I was never convinced that the PC was at fault after putting the spare one on and didn’t exhibited the same fault but I was not going to convince them of that.
I am going to cut this miserable story very short.
On Sunday morning, I thought I would give them one last shot. When I phoned, somewhere down the line, a recorded message came on saying that there was a fault in my post code area. It went on to say that the problem was more complex than originally assessed and another update would be given at 11.00 a.m. I wasn’t but at around midday the problem I had cessed albeit the connection was quite slow but by the evening it was back to normal; great.
Now, the reason for this post is to find a postal address to send my complaint to Virgin Media about the standard of service where it will be read and not binned. Any information in this regard would be most welcome.
Maya Culpa.