Mungo
05-03-2007, 21:02
Hi :waving:
From VM's terms and conditions (http://allyours.virginmedia.com/html/legal/oncable/terms.html)
Due to the nature of the Internet, we cannot guarantee specific levels of performance for the Internet access.
So in theory VM could say :PP: if I have problems with my internet connection. They haven't done so, but while I sit here with no Sky One, a 350 Kbps download speed, and some sort of engineering work that's meant to occur within the next three days, I was wondering:
What is considered to be a satisfactory internet connection?
VM have set out their stall supplying (upto) 2 Mbps, (upto) 4 Mbps and (upto) 10 Mbps connection speeds with unlimited downloads.
Connection Speed
How close to each of these connection speeds should I reasonably expect to get?
Amount downloaded/uploaded
We reserve the right to monitor and control data volume and/or types of traffic transmitted via the interactive services on your Virgin TV and/or Internet access. In the event that you exceed any usage allowance applicable to your Internet access or your use does not comply with the 'acceptable use policy' ...
Given that it's not possible to exceed an unlimited usage allowance and amount of download/upload is not mentioned in the AUP, is it reasonable for VM to blame 'other people using the internet in my area' as an excuse for poor connection speeds?
It would be great if there was sufficient local capacity so everyone could have the connection they pay for when they want to use it. At what point would VM feel they would have to upgrade the local hardware? Is it based on customer complaints? :knock:
Packet Loss and Ping
VM haven't mentioned these in their advertising because they are far too technical. I play on-line games and believe low consistent ping and low packet loss are more important to me than high download rates.
Is there an industry recognised acceptable packet loss?
Ping is a bit harder because it depends on which server you are trying to get to. VM cannot be expected to be responsible for other companies' servers however the majority of the routing is through VM's servers. I generally check my ping to the bbc (http://www.bbc.co.uk) using the freeware version of PingPlotter (http://www.pingplotter.com/download.html).
Is there an industry recognised acceptable ping?
And while I'm on a roll, can any one tell me why the 10 Mbps is advertised (http://allyours.virginmedia.com/websales/service.do?id=2) as great for online gaming? :ninja:
What's wrong with 2 Mbps or 4 Mbps?
From VM's terms and conditions (http://allyours.virginmedia.com/html/legal/oncable/terms.html)
Due to the nature of the Internet, we cannot guarantee specific levels of performance for the Internet access.
So in theory VM could say :PP: if I have problems with my internet connection. They haven't done so, but while I sit here with no Sky One, a 350 Kbps download speed, and some sort of engineering work that's meant to occur within the next three days, I was wondering:
What is considered to be a satisfactory internet connection?
VM have set out their stall supplying (upto) 2 Mbps, (upto) 4 Mbps and (upto) 10 Mbps connection speeds with unlimited downloads.
Connection Speed
How close to each of these connection speeds should I reasonably expect to get?
Amount downloaded/uploaded
We reserve the right to monitor and control data volume and/or types of traffic transmitted via the interactive services on your Virgin TV and/or Internet access. In the event that you exceed any usage allowance applicable to your Internet access or your use does not comply with the 'acceptable use policy' ...
Given that it's not possible to exceed an unlimited usage allowance and amount of download/upload is not mentioned in the AUP, is it reasonable for VM to blame 'other people using the internet in my area' as an excuse for poor connection speeds?
It would be great if there was sufficient local capacity so everyone could have the connection they pay for when they want to use it. At what point would VM feel they would have to upgrade the local hardware? Is it based on customer complaints? :knock:
Packet Loss and Ping
VM haven't mentioned these in their advertising because they are far too technical. I play on-line games and believe low consistent ping and low packet loss are more important to me than high download rates.
Is there an industry recognised acceptable packet loss?
Ping is a bit harder because it depends on which server you are trying to get to. VM cannot be expected to be responsible for other companies' servers however the majority of the routing is through VM's servers. I generally check my ping to the bbc (http://www.bbc.co.uk) using the freeware version of PingPlotter (http://www.pingplotter.com/download.html).
Is there an industry recognised acceptable ping?
And while I'm on a roll, can any one tell me why the 10 Mbps is advertised (http://allyours.virginmedia.com/websales/service.do?id=2) as great for online gaming? :ninja:
What's wrong with 2 Mbps or 4 Mbps?