Wedgeh
27-02-2007, 13:29
I signed up for virgin services a few weeks ago now, broadband, tv and telephone. I'm at work when the engineer called, otherwise on the initial installation I would have pointed out that I'd ordered a V+ box which I didn't get and questioned the poor excuse that was given for the phone not working. I now have had 2 missed engineer visits to fix my phone and one due to install the V+ box. I'm also dreading my bill because I was given apparently 'free' upgrades to some of my services which I'll probably end up getting charged for. I've also had promises of callbacks from CS broken and am generally very hacked off that I can't get a satellite dish installed on my property. Please tell me I've just been unlucky and I'm not stuck with this disgraceful customer service for good.