Hemdian
17-02-2007, 14:24
At the end of December I bought a web hosting package from Network Solutions. Everything was fine for the first couple of weeks but now I can't access it from my home. I can access it from anywhere else, just not where I live. I haven't found any other blocked websites, just my one. I can even access my Dad's website which uses the same host company. Web browsing is blocked, as is FTP access. And it makes no difference if I use the domain name or IP address directly, I still get "Internet Explorer cannot display the webpage".
At home I have a Surfboard cable modem from Blueyonder, Belkin wireless router, laptop PC. I've tried the laptop round a mate's house and it works fine (so problem is not with laptop). I also know its not my site being down coincidentally when I'm home because I *can* see it via a third-party proxy (albeit very slowly).
When calling tech support I've been told to "change the browser cookie settings", "uninstall the PC's antivirus and firewall software", and "the problem must be with the host". I've even tried providing traceroutes to tech support and, comparing my route to that of my Dad's site, was told that if the problem is not on a Blueyonder machine there's nothing they can do about it (what, no fault resolution process with their suppliers?).
The web host denies any problems at their end.
Looking at the modem log I'm currently getting one "Started Unicast Maintenance Ranging - No Response received - T3 time-out" a day. Looking at the router log I get quite a few "Blocked by DoS protection" messages, mostly with IP 10.93.128.1, but not much else. As near as I can tell I'm not using a web cache, so I don't think the problem is there.
Final details: I have cable TV but it still seems fine. I'm located near Uxbridge. This problem affects other PCs on the LAN. And as requested in the "Read Before You Post - Support Requests" thread:
Tracing route to www.bbc.net.uk [212.58.224.81] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.1
2 18 ms 53 ms 20 ms 10.93.128.1
3 41 ms 24 ms 39 ms 62.31.32.200
4 81 ms 46 ms 40 ms pc-62-30-244-6-bn.blueyonder.co.uk [62.30.244.6]
5 15 ms 13 ms 36 ms 194.117.136.126
6 22 ms 24 ms 15 ms tele2-gw4.telewest.net [194.117.136.197]
7 19 ms 27 ms 16 ms 194.117.136.161
8 37 ms 39 ms 38 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.103]
9 18 ms 39 ms 36 ms 212.58.238.129
10 40 ms 73 ms 121 ms www30.thdo.bbc.co.uk [212.58.224.81]
Trace complete.
Anyone got any ideas?
Regards Hemdian
At home I have a Surfboard cable modem from Blueyonder, Belkin wireless router, laptop PC. I've tried the laptop round a mate's house and it works fine (so problem is not with laptop). I also know its not my site being down coincidentally when I'm home because I *can* see it via a third-party proxy (albeit very slowly).
When calling tech support I've been told to "change the browser cookie settings", "uninstall the PC's antivirus and firewall software", and "the problem must be with the host". I've even tried providing traceroutes to tech support and, comparing my route to that of my Dad's site, was told that if the problem is not on a Blueyonder machine there's nothing they can do about it (what, no fault resolution process with their suppliers?).
The web host denies any problems at their end.
Looking at the modem log I'm currently getting one "Started Unicast Maintenance Ranging - No Response received - T3 time-out" a day. Looking at the router log I get quite a few "Blocked by DoS protection" messages, mostly with IP 10.93.128.1, but not much else. As near as I can tell I'm not using a web cache, so I don't think the problem is there.
Final details: I have cable TV but it still seems fine. I'm located near Uxbridge. This problem affects other PCs on the LAN. And as requested in the "Read Before You Post - Support Requests" thread:
Tracing route to www.bbc.net.uk [212.58.224.81] over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.1
2 18 ms 53 ms 20 ms 10.93.128.1
3 41 ms 24 ms 39 ms 62.31.32.200
4 81 ms 46 ms 40 ms pc-62-30-244-6-bn.blueyonder.co.uk [62.30.244.6]
5 15 ms 13 ms 36 ms 194.117.136.126
6 22 ms 24 ms 15 ms tele2-gw4.telewest.net [194.117.136.197]
7 19 ms 27 ms 16 ms 194.117.136.161
8 37 ms 39 ms 38 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.103]
9 18 ms 39 ms 36 ms 212.58.238.129
10 40 ms 73 ms 121 ms www30.thdo.bbc.co.uk [212.58.224.81]
Trace complete.
Anyone got any ideas?
Regards Hemdian