Rob1975
05-01-2007, 14:08
I have been having a nightmare of a situation for approx 6 weeks and it does not seem to be getting any better. There are a lot of details but i shal try to condense them
1)Very bad Crackly Line
2)Engineer comes to diagnose - states cables is damaged and needs replacing as it is earthing
3)Contractors ask what the problem is a diagnose themselves saying engineer does not know what hes on about
4)contractor do not do a repull but 'tap' me into nect doors connection
5) the result is a crossed line with next door, no incoming calls, line getting progressivly more crackly
6)have to ring again
7)Original NTL engineer arrives, incredulous as to why the team didnt replace the cable. on the same day restores neighbours telephone, but leaves me with no connection
8) Contractors arrive and replace cable but leave without checking the line. I still have no dial tone. Neighbours has nowlost Cable TV
9)Call the help line, systems down can i call later? Called later, told another team would be along later in the day to finish the job. Rang again later that day, told i would have to arrange for another visit although i could wait to see if the other team would arrive. Was told a manager will ring back. This was Yesterday and still no call
10)still have no dial tone
I want this resolving as soon as possible, where can i get an official address to send a written complaint?
Is a written compliant the quickest way to resolve this?
How do i seek compensation
Can i PM spomeone here to get this resolved more quickly?
Please help
---------- Post added at 14:08 ---------- Previous post was at 14:02 ----------
I just rang again, their computers are down again.
For complaints they gave me this address
NTL House
Bartley Wood Business park
Bartley Way
Hook
Hampshire
RG27 9UP
Can anyone confirm that this is the correct address?
1)Very bad Crackly Line
2)Engineer comes to diagnose - states cables is damaged and needs replacing as it is earthing
3)Contractors ask what the problem is a diagnose themselves saying engineer does not know what hes on about
4)contractor do not do a repull but 'tap' me into nect doors connection
5) the result is a crossed line with next door, no incoming calls, line getting progressivly more crackly
6)have to ring again
7)Original NTL engineer arrives, incredulous as to why the team didnt replace the cable. on the same day restores neighbours telephone, but leaves me with no connection
8) Contractors arrive and replace cable but leave without checking the line. I still have no dial tone. Neighbours has nowlost Cable TV
9)Call the help line, systems down can i call later? Called later, told another team would be along later in the day to finish the job. Rang again later that day, told i would have to arrange for another visit although i could wait to see if the other team would arrive. Was told a manager will ring back. This was Yesterday and still no call
10)still have no dial tone
I want this resolving as soon as possible, where can i get an official address to send a written complaint?
Is a written compliant the quickest way to resolve this?
How do i seek compensation
Can i PM spomeone here to get this resolved more quickly?
Please help
---------- Post added at 14:08 ---------- Previous post was at 14:02 ----------
I just rang again, their computers are down again.
For complaints they gave me this address
NTL House
Bartley Wood Business park
Bartley Way
Hook
Hampshire
RG27 9UP
Can anyone confirm that this is the correct address?