10MB Speed issue in HP 21

[Pepsi]

Hello all

I had an engineer out today because my 10MB service drops to less than 0.5MB frequently after lunch and all evening. He changed the modem and ran several tests and the left saying it was a network issue and it would be looked into. Anyone know what will happen next or is that it....will I ever get a stable connection.

Thanks


PS. It was fine untill 2 days ago....always getting around 9.8MB

[gc7]

My connection has also been painfully slow since lunchtime on Monday. I have rung ntl everyday since and have been told there are local network problems. By the way I'm in a WD postcode.

I have just got off the phone to them again and have been told that the engineers are working on it and that the time for completion is tomorrow morning.

I've also had my BB bill reduced to half price (£17.99) for the next three months because of this problem and am now using a Cardiff proxy, which gives me near perfect speed.

Fingers crossed for tomorrow.

[liam_mcf]

Im in Glasgow G43 and im having a problem also.

Done a few tests and its seems my connection goes at full speed for about 20 seconds and then drops totally for about a second, this just continues.

Its a pain in the ass, think ill be phoning ntl when i get in from work today if the problem is still there. :mad:

[MistaP]

I've got a slow connection aswell on 10MB in NE38

I've tracert to www.ebay.co.uk (http://www.ebay.co.uk) and www.ntlworld.com (http://www.ntlworld.com). Also copied and paste my modem config, cause i think their maybe wrong with the downstream, can someone tell me?


============
Tracing route to hp-intl-uk.ebay.com [66.135.208.96]
over a maximum of 30 hops:

1 22 ms 14 ms 16 ms 10.157.192.1
2 20 ms 10 ms 9 ms midd-t2cam1-b-v112.inet.ntl.com [
]
3 20 ms 23 ms 11 ms midd-t2core-b-ge-wan84.inet.ntl.c
.57]
4 17 ms 17 ms * ren-bb-b-so-210-0.inet.ntl.com [2

5 74 ms 33 ms 42 ms man-bb-a-so-010-0.inet.ntl.com [6

6 25 ms 26 ms * 212.187.137.1
7 53 ms 27 ms * so-4-1-0.mp1.manchesteruk1.level3
101]
8 172 ms 171 ms 170 ms so-3-0-0.mp1.sanfrancisco1.level3
.89]
9 171 ms * 175 ms so-2-0-0.mpls1.sacramento1.level3
.78]
10 173 ms 174 ms 180 ms so-10-0.hsa1.sacramento1.level3.n
]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 *
===================
Tracing route to www.ntlworld.com (http://www.ntlworld.com) [212.250.162.12]
over a maximum of 30 hops:

1 10 ms * 9 ms 10.157.192.1
2 8 ms 23 ms 10 ms midd-t2cam1-a-v112.inet.ntl.com [213

3 8 ms 52 ms 10 ms midd-t2core-a-ge-wan84.inet.ntl.com
.53]
4 14 ms 22 ms 9 ms lee-bb-a-so-710-0.inet.ntl.com [213.

5 20 ms 14 ms 17 ms pop-bb-b-so-100-0.inet.ntl.com [62.2

6 33 ms 17 ms 39 ms pop-bb-a-ge-000-0.inet.ntl.com [213.

7 * 16 ms 15 ms win-bb-b-so-010-0.inet.ntl.com [62.2

8 20 ms 18 ms 47 ms win-dc-b-v900.inet.ntl.com [62.253.1
9 26 ms 22 ms 39 ms www.ntlworld.com (http://www.ntlworld.com) [212.250.162.12]




modem config
Cable Modem Downstream Downstream Lock : Locked Downstream Channel Id : 2 Downstream Frequency : 586750000 Hz Downstream Modulation : QAM64 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : -5.4 dBmV Downstream SNR : 24.6 dB

Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 3 Upstream Frequency : 36800000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 45.5 dBmV Upstream Mini-Slot Size : 2



Is there something wrong with my modem config??


---------- Post added at 10:28 ---------- Previous post was at 10:23 ----------

Wed, 22 Nov 2006 10:27:49 GMT

1st 512K took 1235 ms = 414.6 KB/sec, approx 3416 Kbps, 3.34 Mbps
2nd 512K took 2156 ms = 237.5 KB/sec, approx 1957 Kbps, 1.91 Mbps
3rd 512K took 2266 ms = 225.9 KB/sec, approx 1861 Kbps, 1.82 Mbps
4th 512K took 1312 ms = 390.2 KB/sec, approx 3215 Kbps, 3.14 Mbps

Overall Average Speed = approx 2612 Kbps, 2.55 Mbps



To repeat this test from the source server click here (http://homepage.ntlworld.com/paul.marsden/newspeedtest.html?1164191276890).

10Meg tier
NE38 area

[Pepsi]

Here are my latest speed test results taken today in HP21 at 12:35

They look very good.

The problem is in the evening, thats when I get 56K dial up speeds on a 10MB service. Personally I suspect its over subscription causing the problem but NTL won't admit to that.

Wed, 22 Nov 2006 12:33:59 UTC

1st 512K took 406 ms = 1261.1 KB/sec, approx 10391 Kbps, 10.15 Mbps
2nd 512K took 421 ms = 1216.2 KB/sec, approx 10021 Kbps, 9.79 Mbps
3rd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
4th 512K took 406 ms = 1261.1 KB/sec, approx 10391 Kbps, 10.15 Mbps

Overall Average Speed = approx 10200 Kbps, 9.96 Mbps

[Pepsi]

Here is the latest test done early evening. See how its getting slower.

Wed, 22 Nov 2006 17:31:37 UTC

1st 512K took 922 ms = 555.3 KB/sec, approx 4576 Kbps, 4.47 Mbps
2nd 512K took 718 ms = 713.1 KB/sec, approx 5876 Kbps, 5.74 Mbps
3rd 512K took 656 ms = 780.5 KB/sec, approx 6431 Kbps, 6.28 Mbps
4th 512K took 703 ms = 728.3 KB/sec, approx 6001 Kbps, 5.86 Mbps

Overall Average Speed = approx 5721 Kbps, 5.59 Mbps

[liam_mcf]

When i came in from work i checked and was still getting about 4MB on all the tests i done. So i called ntl up.

The woman went through a few things and told me to download netguard from the ntlworld site. She asked me the download rate, it was about 900kbs so she told me to cancel it, then told me my connection was 8.5 - 9meg which is fine and to phone back if i got any more trouble. I told her that i have been having trouble for about a week. She said everything was fine.

had my dinner and i have since done a few speed tests, and on average this is what im getting

Speed Test Results

Downstream 9,021.1 Kbps ( = 8.8 Mbps )
Upstream 478.6 Kbps ( = 0.5 Mbps )

so seems to be not to bad now, better than the 4meg i was getting :D

I wont hold my breath though lol!!!

[sweetdeath]

Im in HP21 area, and my speeds are also very low for the past 1-2 weeks.

I cant even watch videos on youtube its that pathetic.

[Pepsi]

Ok...I've been on the phone again tonight to Customer Services (CS) and this time the guy at the end of the phone bothered to look up and read all the details about my earlier calls a couple of days ago.

He got me to do a few more tests after confiring with Level 2 support. He eventually accepted there is a problem.

The problem appears to be with any website other than the NTL home site.

Level 2 Support have now escalated the problem to there Networking techies (Level 3 support I assume) and they will be calling me back in a couple of days.

The main point is that NTL have admited the problem is with their network.

I also discovered that NTL CS is based in India.....Typical.:mad:

[Hilary Bates]

Hmmm.... I'm in HP5 (Chesham) and have been seeing slow speeds and frequent dropouts for 3 weeks. In that time I've had 3 engineer visits (last time the connection was stable while the engineer was in the house, then dropped out 20 minutes after he left and proceeded to go on again-off again for the rest of the evening (8:15 to 11:45 pm) before finally settling down at the time I was ready to go to bed....

I'm not at all happy.

[djstevie]

Im in Glasgow G43 and im having a problem also.

Done a few tests and its seems my connection goes at full speed for about 20 seconds and then drops totally for about a second, this just continues.

Its a pain in the ass, think ill be phoning ntl when i get in from work today if the problem is still there. :mad:

Im in Renfrew Pa4, and i've been having the same problem....Tried changing proxys and all sorts with no difference. Been like this for the past week and seems worse in the evenings.:td: