FireFoxx80
17-11-2006, 10:59
Hi there,
First time poster (seems original post was eaten), but this forum seems very informative. Helped me out once already.
Over the last 3 weeks I have had increasing packet loss on my 5+yr old Terayon modem. The only pattern to this was that the packet loss was in proportion to usage (4MB connection). Packet loss was about 8-12%, occurring in chunks rather than intermittent loss.
I saw the sticky about Terayon's and QAM256, so I phoned ntl to report the fault and they sent an engineer around to replace the modem.
So, engineer arrives yesterday to install modem. Swaps the modem out and installs a new ntl250 modem. Whilst he's there, he also says that my signal levels are too high, and could be what's causing the problem; so he also sticks two attenuators/forward pass equalizers on both my ntl250 modem and my digibox. I am not 100% sure of the combination as I only realised the problem this morning. The engineer also went out into the road to fiddle with the box to change something.
This morning I wake up to no net connectivity at all, not sure about digital TV signal, the box was reporting it had a channel at least (not stuck on tune/boot). I check the modem diagnostics and it reports a downstream of about 28dB and an upstream of about 61dB. And although it can lock onto a downstream, it fails on the upstream and goes into a continuous reboot cycle.
Anyway, I phone ntl and they say that my signal levels are now "through the floor". The soonest they can get an engineer out is next Thursday (Saturday as I cant take time off work). The guy on the phone suggests I can try messing with the attenuators, but might not help.
So, any suggestions?
Edit: Sorry mods, as I say, first post eaten (prolly me not seeing preview/post difference this early in morning), made test post to see if acct was/wasn't restricted.
First time poster (seems original post was eaten), but this forum seems very informative. Helped me out once already.
Over the last 3 weeks I have had increasing packet loss on my 5+yr old Terayon modem. The only pattern to this was that the packet loss was in proportion to usage (4MB connection). Packet loss was about 8-12%, occurring in chunks rather than intermittent loss.
I saw the sticky about Terayon's and QAM256, so I phoned ntl to report the fault and they sent an engineer around to replace the modem.
So, engineer arrives yesterday to install modem. Swaps the modem out and installs a new ntl250 modem. Whilst he's there, he also says that my signal levels are too high, and could be what's causing the problem; so he also sticks two attenuators/forward pass equalizers on both my ntl250 modem and my digibox. I am not 100% sure of the combination as I only realised the problem this morning. The engineer also went out into the road to fiddle with the box to change something.
This morning I wake up to no net connectivity at all, not sure about digital TV signal, the box was reporting it had a channel at least (not stuck on tune/boot). I check the modem diagnostics and it reports a downstream of about 28dB and an upstream of about 61dB. And although it can lock onto a downstream, it fails on the upstream and goes into a continuous reboot cycle.
Anyway, I phone ntl and they say that my signal levels are now "through the floor". The soonest they can get an engineer out is next Thursday (Saturday as I cant take time off work). The guy on the phone suggests I can try messing with the attenuators, but might not help.
So, any suggestions?
Edit: Sorry mods, as I say, first post eaten (prolly me not seeing preview/post difference this early in morning), made test post to see if acct was/wasn't restricted.