Jaswant
11-11-2006, 21:18
Hi
I am sure you guys have seen this question many times before. It goes like this.
A collegue at work has NTL broadband, TV and phones services . There is a coax going into the set top box and a coax going into of cable modem. Until last week he was accessing internet via an ethernet cable from the cable modem. So far so good the single pc plugged into the cable modem gets full access to the internet. It gets an ip address begining with 82.x.x.x. Last week his wife has finally got use of laptop from work. So they went out bought a Linksys WRT54G. Linked it in - Ethernet from modem - into router - One ethernet drop cable from router (from one of the 4 ports) into PC. Router WAN definition confiured to DHCP and everything left as default. Used browser access to the router shows it fails to get an ip address from the cable modem. Hence there is no internet access
The PC gets an ip address from the router (192.168.0.2, 1 being the router address).
Question - Is there some kind of registration / authourisation process that one has to go through with NTL helpdesk ? So far contacting the help desk has only resulted in swappinfg out routers with replacement ones' from pcworld - gone through 3 boxes. I don't believe there is anything wrong with the routers - Can any one help? Please my collegue is about to give up !!
Thanks in anticipation.
Jaswant
<email addy deleted, it'll get spammed like mad - Rob C>
I am sure you guys have seen this question many times before. It goes like this.
A collegue at work has NTL broadband, TV and phones services . There is a coax going into the set top box and a coax going into of cable modem. Until last week he was accessing internet via an ethernet cable from the cable modem. So far so good the single pc plugged into the cable modem gets full access to the internet. It gets an ip address begining with 82.x.x.x. Last week his wife has finally got use of laptop from work. So they went out bought a Linksys WRT54G. Linked it in - Ethernet from modem - into router - One ethernet drop cable from router (from one of the 4 ports) into PC. Router WAN definition confiured to DHCP and everything left as default. Used browser access to the router shows it fails to get an ip address from the cable modem. Hence there is no internet access
The PC gets an ip address from the router (192.168.0.2, 1 being the router address).
Question - Is there some kind of registration / authourisation process that one has to go through with NTL helpdesk ? So far contacting the help desk has only resulted in swappinfg out routers with replacement ones' from pcworld - gone through 3 boxes. I don't believe there is anything wrong with the routers - Can any one help? Please my collegue is about to give up !!
Thanks in anticipation.
Jaswant
<email addy deleted, it'll get spammed like mad - Rob C>