compusoftandy
06-11-2006, 20:57
1)What, specifically, is your issue?
Slow browsing with intemitant normal speeds/ always slow downloading though (13mb zone Alarm update 3-8k a sec.)
a) Is there a specific time that this issue is most prevalent?
No specific time
b) How long has this issue been going on? (days, weeks, months etc)
Only noticed it Sunday afternoon
2) Do you have cable TV? If so, is there any reception degradation?
Not that i could see. I rebooted the NTL setop box as well to make sure.
3) Have you contacted customer support about this problem? If so, what did they say?
They said that i had 80% packet loss and it was fine when disconnected from my PC and tests were run. The supporter seems to think its because of a virus. Not detected anything though, running AVG free (fully updated) and Trendmicroscan online from link in another thread.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
I've tried rebooting the modem and setop box. Also tried disabling Zone Alarm and my router's firewall. Next tried my connection directly attached to my PC (normally connect through linksys router). I've scanned for viruses again and also checked for adware, spyware, malware etc. I've scandisked and also ran CC cleaner to check my registy and clean my system.
5 Who you are and what you have
a) Where in the country are you? Coalville, Leicestershire LE67
b) What is your operating system? Windows XP Professional SP2
c) What is your home network setup? Provide details. Linksys router connected to PC via Ethernet and also laptop connected wirelessly
d) If you have more than one computer, is the problem occuring on all other machines?
On laptop browsing seem slightly better. still the odd lag but downloading is the same
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
Check earlier answer
f) Please supply a traceroute from you to www.bbc.co.uk (http://www.bbc.co.uk/) in text format
Tracing route to bbc.co.uk [212.58.228.155]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms cpc2-shep1-0-0-cust622.leic.cable.ntl.com [81.10
7.94.111]
2 21 ms 18 ms 12 ms 10.251.12.1
3 9 ms 10 ms 9 ms leic-t2cam1-a-v103.inet.ntl.com [82.3.34.85]
4 20 ms 10 ms 11 ms leic-t3core-1a-ge-118-0.inet.ntl.com [195.182.17
4.141]
5 13 ms 11 ms 11 ms lee-bb-a-so-120-0.inet.ntl.com [213.105.172.17]
6 17 ms 17 ms 18 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
7 41 ms 15 ms 16 ms gfd-bb-a-so-010-0.inet.ntl.com [213.105.172.137]
8 15 ms 15 ms 18 ms gfd-bb-b-ge-000-0.inet.ntl.com [213.105.172.6]
9 16 ms 17 ms 17 ms tele-ic-1-so-110-0.inet.ntl.com [62.253.185.78]
10 27 ms 18 ms 17 ms 212.58.238.189
11 18 ms 16 ms 17 ms 212.58.238.149
12 17 ms 17 ms 17 ms 212.58.238.36
13 20 ms 19 ms 20 ms pos6-0.rt1.mh.bbc.co.uk [212.58.239.254]
14 19 ms 19 ms 21 ms virtual0.mh.bbc.co.uk [212.58.228.155]
Trace complete.
Hopefully answered the questiosn there. If it helps, during the trendmicroscan use it kept saying my internet connection was very slow. Thanks in advance for you replies
Slow browsing with intemitant normal speeds/ always slow downloading though (13mb zone Alarm update 3-8k a sec.)
a) Is there a specific time that this issue is most prevalent?
No specific time
b) How long has this issue been going on? (days, weeks, months etc)
Only noticed it Sunday afternoon
2) Do you have cable TV? If so, is there any reception degradation?
Not that i could see. I rebooted the NTL setop box as well to make sure.
3) Have you contacted customer support about this problem? If so, what did they say?
They said that i had 80% packet loss and it was fine when disconnected from my PC and tests were run. The supporter seems to think its because of a virus. Not detected anything though, running AVG free (fully updated) and Trendmicroscan online from link in another thread.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
I've tried rebooting the modem and setop box. Also tried disabling Zone Alarm and my router's firewall. Next tried my connection directly attached to my PC (normally connect through linksys router). I've scanned for viruses again and also checked for adware, spyware, malware etc. I've scandisked and also ran CC cleaner to check my registy and clean my system.
5 Who you are and what you have
a) Where in the country are you? Coalville, Leicestershire LE67
b) What is your operating system? Windows XP Professional SP2
c) What is your home network setup? Provide details. Linksys router connected to PC via Ethernet and also laptop connected wirelessly
d) If you have more than one computer, is the problem occuring on all other machines?
On laptop browsing seem slightly better. still the odd lag but downloading is the same
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
Check earlier answer
f) Please supply a traceroute from you to www.bbc.co.uk (http://www.bbc.co.uk/) in text format
Tracing route to bbc.co.uk [212.58.228.155]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms cpc2-shep1-0-0-cust622.leic.cable.ntl.com [81.10
7.94.111]
2 21 ms 18 ms 12 ms 10.251.12.1
3 9 ms 10 ms 9 ms leic-t2cam1-a-v103.inet.ntl.com [82.3.34.85]
4 20 ms 10 ms 11 ms leic-t3core-1a-ge-118-0.inet.ntl.com [195.182.17
4.141]
5 13 ms 11 ms 11 ms lee-bb-a-so-120-0.inet.ntl.com [213.105.172.17]
6 17 ms 17 ms 18 ms pop-bb-b-so-100-0.inet.ntl.com [62.253.185.238]
7 41 ms 15 ms 16 ms gfd-bb-a-so-010-0.inet.ntl.com [213.105.172.137]
8 15 ms 15 ms 18 ms gfd-bb-b-ge-000-0.inet.ntl.com [213.105.172.6]
9 16 ms 17 ms 17 ms tele-ic-1-so-110-0.inet.ntl.com [62.253.185.78]
10 27 ms 18 ms 17 ms 212.58.238.189
11 18 ms 16 ms 17 ms 212.58.238.149
12 17 ms 17 ms 17 ms 212.58.238.36
13 20 ms 19 ms 20 ms pos6-0.rt1.mh.bbc.co.uk [212.58.239.254]
14 19 ms 19 ms 21 ms virtual0.mh.bbc.co.uk [212.58.228.155]
Trace complete.
Hopefully answered the questiosn there. If it helps, during the trendmicroscan use it kept saying my internet connection was very slow. Thanks in advance for you replies