darkone338
06-11-2006, 09:38
Hi,
I'm just wondering if some of the people from my area who had Terajet modems and had them replaced because of the QAM256 upgrade issue, could tell me what the trick was to get anyone in tech Support to listen to them ?
Ive spent the last 2 days talking to tech support, to be constantly told its my pc, its my mac, its my router, unplug this, reinstall that.
Each time i call back, I get a new guy who seems to know nothing about my previous calls and starts from the top of his rap sheet again...
Frustrating is not the word. I was even told yesterday it was a network problem and to wait until early evening and call back then... Of course it wasnt....
At present, I am virtually unable to do anything productive with my connection. By the time say news.bbc.co.uk loads, the connection has dropped, the cable light is flashing away and everything grinds to a halt until it renegotiates a few minutes later.
If anyone can help me out, I'd apprecaite it.
Regards
Stuart
I'm just wondering if some of the people from my area who had Terajet modems and had them replaced because of the QAM256 upgrade issue, could tell me what the trick was to get anyone in tech Support to listen to them ?
Ive spent the last 2 days talking to tech support, to be constantly told its my pc, its my mac, its my router, unplug this, reinstall that.
Each time i call back, I get a new guy who seems to know nothing about my previous calls and starts from the top of his rap sheet again...
Frustrating is not the word. I was even told yesterday it was a network problem and to wait until early evening and call back then... Of course it wasnt....
At present, I am virtually unable to do anything productive with my connection. By the time say news.bbc.co.uk loads, the connection has dropped, the cable light is flashing away and everything grinds to a halt until it renegotiates a few minutes later.
If anyone can help me out, I'd apprecaite it.
Regards
Stuart