Basisboy
31-10-2006, 08:49
Hi, I'm an NTL customer and out of my depth here...
Yesterday, Monday 30th October BT installed works ADSL into my house (again to replace but that's another story!).
This was installed after a couple of hours - the engineer had to configure the line up the top of the pole located in the street near my house.
However, soon after my next door disabled neighbour called and asked what BT had done? As her telephone line was now dead... She rang BT and was told that the engineer had accidentally knocked her line out - but wouldn't be able to rectify until Wednesday at the earliest.
I'm needing extreme co-operation with my neighbour as I am undergoing extensive building work, and my developer requires scaffolding on her property. The scaffolding was installed yesterday Monday 30th - and soon after she called again to say her SKY TV (looks digital dish) is no longer working. Although it could be the scaffolding that is blocking the signal (although it does look clear line) it appears from conversations with friends that digital SKY TV requires a BT line to work....
My next door neighbour is now extremely upset - she suffers from MS, and I am unable to help her personally with the BT / SKY problem. I need the developer / scaffolding company to contact SKY to troubleshoot - but of course if the fault with her SKY is BT landline then this lies the whole problem with BT! She is now telling me that the scaffolding will have to go if she has no TV soon....
Could someone please confirm that SKY digital will not operate without a functioning BT landline? Or is this aload of bull.....
Also anyone like to stab a guess on how much it cost's to get someone to relocate a SKY dish???
Thanks in advance!
Yesterday, Monday 30th October BT installed works ADSL into my house (again to replace but that's another story!).
This was installed after a couple of hours - the engineer had to configure the line up the top of the pole located in the street near my house.
However, soon after my next door disabled neighbour called and asked what BT had done? As her telephone line was now dead... She rang BT and was told that the engineer had accidentally knocked her line out - but wouldn't be able to rectify until Wednesday at the earliest.
I'm needing extreme co-operation with my neighbour as I am undergoing extensive building work, and my developer requires scaffolding on her property. The scaffolding was installed yesterday Monday 30th - and soon after she called again to say her SKY TV (looks digital dish) is no longer working. Although it could be the scaffolding that is blocking the signal (although it does look clear line) it appears from conversations with friends that digital SKY TV requires a BT line to work....
My next door neighbour is now extremely upset - she suffers from MS, and I am unable to help her personally with the BT / SKY problem. I need the developer / scaffolding company to contact SKY to troubleshoot - but of course if the fault with her SKY is BT landline then this lies the whole problem with BT! She is now telling me that the scaffolding will have to go if she has no TV soon....
Could someone please confirm that SKY digital will not operate without a functioning BT landline? Or is this aload of bull.....
Also anyone like to stab a guess on how much it cost's to get someone to relocate a SKY dish???
Thanks in advance!