Help! 10 MB service geting >100kb

[DragonRebornUK]

Oh dear, posted on wrong forum page! too busy looking about for what info needed!! Sorry !

Hi All, First Post on this forum. Looking for some expert help for my problem! , which i have read many times in this forum, (enuff begging yet? ) I am getting lots of problems on my 10Mb connection. Ive been on TW BB since it started in my area and have kept the same modem throughout! I have a Motorola SB4100. Have been very happy with it until recently. ( Last three months) Im getting really low speeds, cant even keep up with a online radio station at 192Kbps, keeps buffering. Downloading from the blueyonder ftp i get max 240, my usual >100. Its really getting me down. The upstream is FINE. maxes out at 360 and above at times. I have changed Upstream channels on modem config page, doesnt make a difference. I put a wireless card into my machine and hooked into someone near who has a telewest connection ( judging by IP gateways etc) No problems, radio plays fine and webpages download quick, download speed better than mine, but must live a little way away cuz speed on wireless is only around 2-4 Mb. I have rang support many times, they had a word with second level, they agreed that im getting varying download speeds but will not send an engineer out until someone near me reports the same problem as me. Thinking about getting BT line put in!
Few facts about my system and network and router.
My system is no slouch!
Athlon XP 4600+ Dual Core
2Gig RAM
7800GS Graphics
Network onboard 100Mb
Sound Card Audigy Platinum
Router - Linksys WRT54G Ver 5 (Updated Firmware) 1.00.9
Modem - Motorola SB4100
HELP PAGE INFO
Software Version: SB4100-0.4.9.6-SCM01-NOSH
Hardware Version: 0
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.3
SIGNAL PAGE
Downstream Value
Frequency 331000000 Hz Locked
Signal to Noise Ratio 33 dB
Power Level 6 dBmV
Upstream Value
Channel ID 3
Frequency 29200000 Hz Ranged
Power Level 51 dBmV
TOP OF LOG PAGE FROM LAST BOOT
061030204426 4-Error X501.35 Unit Update Failed.
061030204426 8-Debug F502.1 Bridge Forwarding Enabled.
061030204425 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
061030204425 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
061030204423 8-Debug M571.6 CM Cert Upgrade Enabled. Initiate via SNMP
061030204423 8-Debug M571.9 Missing CM Cert Upgrade TLVs.
061030204423 8-Debug M570.1 Motorola CM certificate required
061030204423 8-Debug F502.2 Bridge Forwarding Disabled.
061030204422 7-Information X500.0 Attempting Unit Update
061030204417 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
061030204417 8-Debug I503.0 Cable Modem is OPERATIONAL
061030204416 8-Debug F502.1 Bridge Forwarding Enabled.
061030204416 8-Debug F502.3 Bridge Learning Enabled.
061030204416 8-Debug B918.0 Baseline Privacy is skipped
061030204416 6-Notice I401.0 TLV-11 - unrecognized OID
061030204416 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061030204415 7-Information X519.8 Unit Update - GGFGGD - SCD flags
061030204415 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061030204415 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061030204415 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061030204415 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 51, tempSid 745
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 3
************ 7-Information I510.0 *** BOOTING *** SB4100-0.4.9.6-SCM01-NOSH
Hope i never over did it with INFO OVERLOAD!!
Please help!!!!!!
What should be my next step ?
Sorry for boring u!
Cheers
Matt
PS Have done a XP re-install since problems started, updated AGP driver. bad mistake! OOPS!
If you need more info! Just ask what you need, and how to retrieve it ill post it!
Many Thanks Again!

[jcw00]

Try swapping between the Ethernet and the USB connections on the modem (don't forget to power the modem off for 2 minutes before re-connecting).

If there is no improvement then ring customer services and ask for either a downgrade to 2Mb or say you want to cancel your account, as you are paying for a service you are not receiving.

[DragonRebornUK]

Cant really do that. Im lodging in a bedroom, far out of reach of the modem for a USB connection. Have tryed connecting directly to the modem with no router in betweem, get very slightly faster connections but nothing admissable! But mainly the connection is just mine. Another person just browses with the internet for shopping, a girl ;) , so its nothing to do with other people taking the bandwidth as the pcs mainly off! ;) Tryed doing bandwidth tests when shes not online, still very low. Thanks for the suggestion tho!!

[jcw00]

Cant really do that. Im lodging in a bedroom, far out of reach of the modem for a USB connection. But mainly the connection is just mine. Another person just browses with the internet for shopping, a girl ;) , so its nothing to do with other people taking the bandwidth as the pcs mainly off! ;) Tryed doing bandwidth tests when shes not online, still very low. Thanks for the suggestion tho!!

Does she have the same problems with speed?

[DragonRebornUK]

well to be honest she wouldnt know! but i have tested both connections and they are both same. So i dont think its the router. i have done both speed tests and spyware and adware tests on both. i have tested it just with me connected, and its BAD!:erm:

[jcw00]

Remove the router and plug your ethernet cable into the modem. Reset both the modem and your PC.

Please note you won't have the protection of the firewall in the router and your PC will be using a public IP address. Although after a few minutes of testing, you can put the router back in place.

[DragonRebornUK]

Been there, done that! I rang helpline while i was connected directed. as they DONT support home networking, that was when they said i was having differing download speeds on my modem. still said they will not do a thing until someone else rings in with the same problem. Still so SLOW:td:

[jcw00]

Don't tell them you have a router, and say that until they fix the problem then you are not prepared to pay for a 10Mb connection that isn't working. Ask for a downgrade to 2Mb

[cybernetic_tiger]

Trace route to the BBC to get the reverse lookup of your UBR (Proberbly something like .cable.ubr04.azte.blueyonder.co.uk)

Post it here or PM it to me and I will take a look.

[Paul K]

Sod arguing with them, do as above and directly connect to the modem temporarily for testing purposes while you phone them. That way they cannot say "sorry it's your network". Been there, done that. If they refuse to offer any sort of support then ask for to be put through to cancellations as they are not providing you with the service you are paying for.

[DragonRebornUK]

Thanks for ur help cyber
Did wot u said. Full results!

1 1 ms <1 ms <1 ms 192.168.1.1
2 40 ms 15 ms 9 ms 10.11.24.1
3 110 ms 24 ms 25 ms 80-192-0-1.cable.ubr01.azte.blueyonder.co.uk [80
.192.0.1]
4 24 ms 23 ms 33 ms 195.188.230.2
5 27 ms 21 ms 22 ms 194.117.136.238
6 21 ms 30 ms 17 ms 194.117.136.178
7 * * * Request timed out.
8 35 ms 27 ms 19 ms 194.117.136.146
9 25 ms 25 ms 19 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.10
3]
10 23 ms 18 ms 18 ms 212.58.238.129
11 34 ms 25 ms 26 ms 212.58.224.114

Trace complete.

Now the ping times arnt that bad. But still so slow browsing and downloading. Also do u know if its normal for 7 to time out ?
Many Thanks:D

[jcw00]

Here's my results for a 2Mb connection:

1 9 ms 10 ms 9 ms 10.90.x.x
2 9 ms 11 ms 11 ms s02-ubr08-cr.blueyonder.co.uk [62.30.128.1]
3 11 ms 12 ms 24 ms pc-62-30-242-45-bn.blueyonder.co.uk [62.30.242.4
5]
4 11 ms 11 ms 11 ms pc-62-30-242-70-bn.blueyonder.co.uk [62.30.242.7
0]
5 12 ms 11 ms 12 ms 194.117.136.146
6 13 ms 11 ms 12 ms bbc-gw0-linx.prt0.thdoe.bbc.co.uk [195.66.224.10
3]
7 11 ms 11 ms 10 ms 212.58.238.129
8 10 ms 11 ms 11 ms 212.58.238.33
9 11 ms 11 ms 12 ms pos6-0.rt0.mh.bbc.co.uk [212.58.239.30]
10 12 ms 12 ms 14 ms virtual0.mh.bbc.co.uk [212.58.228.155]

---------- Post added at 19:01 ---------- Previous post was at 18:58 ----------


3 110 ms 24 ms 25 ms 80-192-0-1.cable.ubr01.azte.blueyonder.co.uk [80
.192.0.1]


It looks like the local router is a bit slow. This is a Telewest fault.

---------- Post added at 19:12 ---------- Previous post was at 19:01 ----------

Visit http://speedtest.net/
https://www.cableforum.co.uk/images/local/2006/10/2.png

[cybernetic_tiger]

There are some SNR issues on this UBR which are currently under investigation. SNR issues will cause slow speeds and intermittant connections :

ubr01azte#sh contr | inc SNR
US phy SNR_estimate for good packets - 18.2499 dB <<< Bad
US phy SNR_estimate for good packets - 19.1765 dB <<< Bad
US phy SNR_estimate for good packets - 18.8468 dB <<< Bad
US phy SNR_estimate for good packets - 18.8051 dB <<< Bad
US phy SNR_estimate for good packets - 30.9291 dB
US phy SNR_estimate for good packets - 29.5633 dB
US phy SNR_estimate for good packets - 29.954 dB
US phy SNR_estimate for good packets - 29.9831 dB
US phy SNR_estimate for good packets - 26.1191 dB
US phy SNR_estimate for good packets - 28.5451 dB
US phy SNR_estimate for good packets - 31.3058 dB
US phy SNR_estimate for good packets - 31.3746 dB
US phy SNR_estimate for good packets - 27.8284 dB
US phy SNR_estimate for good packets - 28.6614 dB
US phy SNR_estimate for good packets - 32.9777 dB
US phy SNR_estimate for good packets - 32.3751 dB
US phy SNR_estimate for good packets - 21.8287 dB <<< Borderline
US phy SNR_estimate for good packets - 24.1287 dB
US phy SNR_estimate for good packets - 25.2274 dB
US phy SNR_estimate for good packets - 26.8472 dB
US phy SNR_estimate for good packets - 25.3393 dB
US phy SNR_estimate for good packets - 24.9537 dB
US phy SNR_estimate for good packets - 27.2380 dB
US phy SNR_estimate for good packets - 27.9492 dB
US phy SNR_estimate for good packets - 27.2935 dB
US phy SNR_estimate for good packets - 26.2703 dB
US phy SNR_estimate for good packets - 27.5308 dB
US phy SNR_estimate for good packets - 28.1961 dB
US phy SNR_estimate for good packets - 27.5720 dB
US phy SNR_estimate for good packets - 26.7436 dB
US phy SNR_estimate for good packets - 29.6226 dB
US phy SNR_estimate for good packets - 32.154 dB
ubr01azte#

[DragonRebornUK]

Thanks for info and help.
I have ran a few tracerts and the ubr ping is changing wildly...between good (18ms) to really bad!! (256ms highest!!)

[cybernetic_tiger]

I have taken a good look at your service; it looks like you are in a busy area. There don't appear to be any major issues with the cable modem itself.

SNR's are good in your area. The only thing I could not check is your personal upstream utilisation (Every time I checked your PC was switched off).

I have run a ping test to your cable modem from the UBR, this shows no packet loss even with large packets,

All of your upstreams are fairly well balanced, you could be moved to a less contended upstream but the below would be true:

1) The UBR has load balancing enabled, so instructing a device to use an alternate upstream will be over ridden by the ubr telling the device to use the upstream with the least number of devices on.

2) I can seen no reasion for moving this device off upstream 2. Looking at the logs on Realise the upstreams are evenly utilised.


ubr#sh cable modem 0020.40XX.XXXX
MAC Address IP Address I/F MAC Prim RxPwr Timing Num BPI
State Sid (dB) Offset CPE Enb
0020.40XX.XXXX 10.XXX.XXX.XXX C4/0/U2 online 745 5.00 2568 1 N

ubr#sh contr C4/0 | inc SNR
US phy SNR_estimate for good packets - 29.8370 dB
US phy SNR_estimate for good packets - 29.8574 dB
US phy SNR_estimate for good packets - 29.7941 dB
US phy SNR_estimate for good packets - 28.7346 dB
US phy SNR_estimate for good packets - 28.8494 dB
US phy SNR_estimate for good packets - 29.8334 dB
ubr#sh cable modem 0020.40XX.XXXX QOS
Sfid Dir Curr Sid Sched Prio MaxSusRate MaxBrst MinRsvRate Throughput
State Type
1491 US act 745 BE 1 384000 1522 0 0
1492 DS act N/A BE 0 10240000 3044 0 0

ubr#pi ip 10.XXX.XXX.XXX repeat 500 size 1420

Type escape sequence to abort.
Sending 500, 1420-byte ICMP Echos to 10.XXX.XXX.XXX, timeout is 2 seconds:
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (500/500), round-trip min/avg/max = 12/29/72 ms
ubr#sh int C4/0 mac-scheduler | inc util
Avg upstream channel utilization : 13%
Avg upstream channel utilization : 38%
Avg upstream channel utilization : 37%
Avg upstream channel utilization : 29%
Avg upstream channel utilization : 33%
Avg upstream channel utilization : 42%
ubr#

[DragonRebornUK]

Just came back from a few days holiday.
Also while i was on holiday the first day did a few speedtests on www.speedtest.net and during the day i was very quick, up to 9.5Mb. Had a go first night time again, it went down to less than a 1Mb. Is it cuz the local BY router is overloaded in aztec ?
Think its unfair on me having low speeds when im at home and high when im away in work!
Looks like that another person (gavinlew) in the forums is having the same trouble as me. I live in yate too and having the same problems.