Devareaux
30-10-2006, 16:45
1)Browsing is sometimes slow, though downloads are usually fast. Gaming is absolutely hopeless as there seems to be no stability with the connection. Games will be fine for about 10 minutes, then there will be lag spikes and sometimes disconnections and if not that, the ping gradually gets higher and higher until response times make it unplauyable.
a) Is there a specific time that this issue is most prevalent?
There is no specific time that these issues are prevalent, they happen all the time consistently.
b) How long has this issue been going on? (days, weeks, months etc)
This issue has been going on since we had NTL installed at our house a few days ago.
2) Do you have cable TV? If so, is there any reception degradation?
No.
3) Have you contacted customer support about this problem? If so, what did they say?
Yes, they were not helpful at all.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
I've tried loads of things, but I really do not know what I am doing... I do alot of trial and error with things to see if it makes a difference.
5 Who you are and what you have
a) Where in the country are you?
Lenton, Nottingham
b) What is your operating system?
amd 64bit 2.2ghz gigram windows xp
c) What is your home network setup? Provide details.
7 computers, 1 belkin router 1 switch, cable is plugged into router.
d) If you have more than one computer, is the problem occuring on all other machines?
It occurs on all other machines.
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
I have turned it off during troubleshooting, the computers and the routers. It makes no difference to the problem.
f) Please supply a traceroute from you to www.bbc.co.uk in text format
How do I do this? =\
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test
How?
b) Speed issues: Please post at least one speed test which tests speed in both directions.
The speed tests I've done have varied from vary good to awful because of the intermittent problems. IT seems to be just disconnecting every now and then or go through periods of being very very slow.
c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk, www.nildram.net, etc
It's pointless because it gives different results each time, sometimes good sometimes bad.
---------- Post added at 16:45 ---------- Previous post was at 15:21 ----------
Another note is that I seem to actually be fully disconnected from the internet every 10 minutes or so, as my icon notification thingy in the start menu is saying. It automatically reconnects after this but is very disruptive to online gaming... makes things unplayable.
a) Is there a specific time that this issue is most prevalent?
There is no specific time that these issues are prevalent, they happen all the time consistently.
b) How long has this issue been going on? (days, weeks, months etc)
This issue has been going on since we had NTL installed at our house a few days ago.
2) Do you have cable TV? If so, is there any reception degradation?
No.
3) Have you contacted customer support about this problem? If so, what did they say?
Yes, they were not helpful at all.
4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)
I've tried loads of things, but I really do not know what I am doing... I do alot of trial and error with things to see if it makes a difference.
5 Who you are and what you have
a) Where in the country are you?
Lenton, Nottingham
b) What is your operating system?
amd 64bit 2.2ghz gigram windows xp
c) What is your home network setup? Provide details.
7 computers, 1 belkin router 1 switch, cable is plugged into router.
d) If you have more than one computer, is the problem occuring on all other machines?
It occurs on all other machines.
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
I have turned it off during troubleshooting, the computers and the routers. It makes no difference to the problem.
f) Please supply a traceroute from you to www.bbc.co.uk in text format
How do I do this? =\
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test
How?
b) Speed issues: Please post at least one speed test which tests speed in both directions.
The speed tests I've done have varied from vary good to awful because of the intermittent problems. IT seems to be just disconnecting every now and then or go through periods of being very very slow.
c) For latency issues please post traceroutes and pings to some major sites in the UK. www.bbc.co.uk, www.nildram.net, etc
It's pointless because it gives different results each time, sometimes good sometimes bad.
---------- Post added at 16:45 ---------- Previous post was at 15:21 ----------
Another note is that I seem to actually be fully disconnected from the internet every 10 minutes or so, as my icon notification thingy in the start menu is saying. It automatically reconnects after this but is very disruptive to online gaming... makes things unplayable.