View Full Version : TW BY 10M, so why....?
NoKnowledge
15-10-2006, 17:37
Hello 1st time poster
I'm on Telewest Blueyonder 10M and so why can I only download game demos from Fileshack Mercury (yes I Paid) @ 70 - 80 KB/Sec?
Should I ring TW and tell them?
My Modem's (Scientific-Atlanta Webstar DPX 100) diagnostic page 192.168.100.1 says the Bit rate is @ 10240000 bps
No Adware or spyware is running as I hardly have anything installed apart from the usual stuff (Windows, Office, adobe reader and flash player...)
Thanks
Jack
That download server may be slow
Run a speed test using Internet Explorer and post the results:
http://homepage.ntlworld.com/paul.marsden/newspeedtest.html
NoKnowledge
15-10-2006, 19:19
OK, Here it goes..
Sun, 15 Oct 2006 18:17:28 UTC
1st 512K took 5844 ms = 87.6 KB/sec, approx 722 Kbps, 0.71 Mbps
2nd 512K took 4953 ms = 103.4 KB/sec, approx 852 Kbps, 0.83 Mbps
3rd 512K took 5203 ms = 98.4 KB/sec, approx 811 Kbps, 0.79 Mbps
4th 512K took 3547 ms = 144.3 KB/sec, approx 1189 Kbps, 1.16 Mbps
Overall Average Speed = approx 894 Kbps, 0.87 Mbps
To repeat this test from the source server click here.
OK, Here it goes..
Sun, 15 Oct 2006 18:17:28 UTC
1st 512K took 5844 ms = 87.6 KB/sec, approx 722 Kbps, 0.71 Mbps
2nd 512K took 4953 ms = 103.4 KB/sec, approx 852 Kbps, 0.83 Mbps
3rd 512K took 5203 ms = 98.4 KB/sec, approx 811 Kbps, 0.79 Mbps
4th 512K took 3547 ms = 144.3 KB/sec, approx 1189 Kbps, 1.16 Mbps
Overall Average Speed = approx 894 Kbps, 0.87 Mbps
To repeat this test from the source server click here.
Sadly, that's less than a 1mbps connection, you're paying for 10x that rate :/
zing_deleted
15-10-2006, 20:00
much better speed test here http://www.broadbandspeedtest.net but needs installing and registering
totalwar
15-10-2006, 20:34
http://www.btopenworld.com/speedtest best one I found if you are in uk.
NoKnowledge
15-10-2006, 21:19
http://www.btopenworld.com/speedtest best one I found if you are in uk.
http://img161.imagevenue.com/loc596/th_42070_Speedtest_122_596lo.JPG (http://img161.imagevenue.com/img.php?image=42070_Speedtest_122_596lo.JPG)
---------- Post added at 21:19 ---------- Previous post was at 20:55 ----------
much better speed test here http://www.broadbandspeedtest.net but needs installing and registering
https://www.cableforum.co.uk/images/local/2006/10/21.jpg (http://img106.imagevenue.com/img.php?image=43458_Speedtest1_122_481lo.JPG)https ://www.cableforum.co.uk/images/local/2006/10/22.jpg (http://img145.imagevenue.com/img.php?image=43465_Speedtest2_122_518lo.JPG)http://img151.imagevenue.com/loc597/th_43470_Speedtest3_122_597lo.JPG (http://img151.imagevenue.com/img.php?image=43470_Speedtest3_122_597lo.JPG)http://img126.imagevenue.com/loc561/th_43474_Speedtest4_122_561lo.JPG (http://img126.imagevenue.com/img.php?image=43474_Speedtest4_122_561lo.JPG)
http://img164.imagevenue.com/loc422/th_43481_Speedtest5_122_422lo.JPG (http://img164.imagevenue.com/img.php?image=43481_Speedtest5_122_422lo.JPG)http://img151.imagevenue.com/loc575/th_43485_Speedtest6_122_575lo.JPG (http://img151.imagevenue.com/img.php?image=43485_Speedtest6_122_575lo.JPG)
The last one (test 13 & 14) I had to redo the test because I accidently closed the speed test program.
Graham M
15-10-2006, 21:24
Your speeds look more like 512k to me :confused:
janipewter
15-10-2006, 21:25
That definately isn't right. On 10Mbit, these are the speeds you should be seeing:
http://xs307.xs.to/xs307/06410/oldenoughblud.png
NoKnowledge
15-10-2006, 21:32
Roger Janipewter...so should I now get on the phone to TW and give 'em HELL :mad: https://www.cableforum.co.uk/images/local/2006/10/5.gif
Graham M
15-10-2006, 21:34
Have you tried connecting your PC directly to the Modem before you do that?
NoKnowledge
15-10-2006, 21:41
Done and still the same more or less results
Markos1977
16-10-2006, 07:51
heres a good speed test prog u dont need to reg this one
NoKnowledge
16-10-2006, 14:48
OK done all the tests today and I still haven't rang TW but I'm gettin' about 5-6Mb and currently downloading a 269MB file @ 480-500KB/Sec
Is that good or is it still worth ringing their 0845 number?
Markos1977
16-10-2006, 20:06
go to 192.168.100.1 in EI or FireFox and it will tell u what connection ur on
NoKnowledge
16-10-2006, 21:38
go to 192.168.100.1 in EI or FireFox and it will tell u what connection ur on
Ermmm......Don't wanna sound rude but
Hello 1st time poster
I'm on Telewest Blueyonder 10M and so why can I only download game demos from Fileshack Mercury (yes I Paid) @ 70 - 80 KB/Sec?
Should I ring TW and tell them?
My Modem's (Scientific-Atlanta Webstar DPX 100) diagnostic page 192.168.100.1 says the Bit rate is @ 10240000 bps
No Adware or spyware is running as I hardly have anything installed apart from the usual stuff (Windows, Office, adobe reader and flash player...)
Thanks
Jack
Markos1977
17-10-2006, 08:17
well if i was u i would get on the phone to telewest and kick up f**k but saying that ur ubr could be having probs
navigate your way to 192.168.100.1/gscan.html
in the bottom box leave the 132 or what ever it is and put 000000 after it then press reset.
leave 1 min
then close the browser and go bk to the url see if its changed if it has u should be orite
NoKnowledge
18-10-2006, 19:11
The starting frequency is @ 331000000
Anyways rang TW, their guy said I've got too many TCU and UDP processes running on my computer. He asked If I have any P2P programs and I told him I got nothing on this rig except Windows XP, Office and Norton IS and I told him I'll ring TW back after I find out what these processes are.
Told me to open the CMD Prompt and type netstat -an and after the call I typed Taskfile /FI "PID eq ?" (? is the ProcessID).
Opened Task Manager and found these are about 4 svchost.exe files belonging to the Windows Console (session name) and CC files by Symantec.
Funny I didn't have a problem when I was on the 2Mb service. I'm sure it's their equipment but what the hell do I know? right?
I've had their equipment since BY first started.
NoKnowledge
20-10-2006, 15:43
Update
I rang TW after they made me do a clean install of Win XP and the same guy said their is a problem at their end so I'm paying for 10M but not gettin' even 512Kb
He said he must have overlooked their problem and the problem is at the router on their end. The cabinets on my end are fine.
I just hung up coz I was so angry. :mad: :afire:
janipewter
21-10-2006, 12:59
Wow, they made you reinstall Windows?! I'd sue them, to be honest. Phone trading standards or something, that's way out of order.
NoKnowledge
21-10-2006, 15:13
Wow, they made you reinstall Windows?! I'd sue them, to be honest. Phone trading standards or something, that's way out of order.
It's not that and I know you're joking ;) but that when I first rang them up they said it's a problem with my own equipment then the second time after the XP re-install, the SAME guy said it's a problem at their end.
cybernetic_tiger
21-10-2006, 17:01
So is this getting sorted now then? or are you still having problems?
Just out of interest what part of the country do you live in?
AntiSilence
21-10-2006, 17:03
Wow, they made you reinstall Windows?! I'd sue them, to be honest. Phone trading standards or something, that's way out of order.
A friend of mine was having a problem with his ntl connection a while back, and after several calls to CS they advised the same. He was reluctant, but did a re-install of Windows. And the problem was fixed. So it's not always a bad suggestion.
NoKnowledge
21-10-2006, 19:02
So is this getting sorted now then?
The guy said he doesn't know when it will get fixed, he just deals with support
are you still having problems?
Yes, still havin' problems
Just out of interest what part of the country do you live in?
Gateshead, Tyne & Wear (NE of England)
andyr2005
22-10-2006, 02:47
NoKnowledge,
What area do you live in exactly, I live in the Dunston area of Gateshead, and I am having the exact same issues as you. I have had this for about 4 months now, kick of big style last month with them and threatened court action.
Basically told them that they are false advertising a fixed 10MB connection, when they cannot provide it. Also by breaking their own Code of Practice. To what I can remember it was Section 5 Chapter 2 Part 1. Something about the maintenance and repair of their services.
Anyways, more to the point. After kicking off, I decided to ask for the number for Service Delivery. Now, these guys are good. Fair enough tech support can't do stuff cause their hands are tied by networking, but service delivery are above them. Anyways, I am on 10MB paying the usual £35, and bairly getting 1MB at the best of times. When I spoke to Paul, he basically appologised and re-assured me of the fact that it is a national issue, and the network is being upgraded region-by-region. Reminds me of the 10MB upgrade process.
After all of this, he basically hinted on to the fact that ntl:Telewest wouldn't like to loose any of it's customers to other ISP's and therefore decided to give me the 10MB for free for the remainder of my contract, 8 months I believe.
Just thought this might be and interesting read for you, and maybe you should give them a ring and try getting the same.
NoKnowledge
22-10-2006, 15:35
What area do you live in exactly
Whickham
After all of this, he basically hinted on to the fact that ntl:Telewest wouldn't like to loose any of it's customers to other ISP's and therefore decided to give me the 10MB for free for the remainder of my contract, 8 months I believe.
I am way past the contract stage. I got BB when it first came onto the market.
Just thought this might be and interesting read for you, and maybe you should give them a ring and try getting the same.
Roger that andyr2005, certainly was a good read and I really can't ask them to give me the service for free, can I?
I am receiving something even though it's less than 512Kb and last night I got 7Mb on speedtest.net for about 10 mins :shocked:
UnStable
23-10-2006, 09:20
I am receiving something even though it's less than 512Kb and last night I got 7Mb on speedtest.net for about 10 mins :shocked:
Try downloading a file directly from BY's servers and see what speed you get:
http://gamefiles.blueyonder.co.uk/blueyondergames/demos/
NoKnowledge
23-10-2006, 10:47
Roger
Well today I was downloading and got about 560Kb/Sec
An Improvement.
Markos1977
23-10-2006, 11:57
the speeds might be f**king up a bit cose of the testing and setle wen its all done
NoKnowledge
23-10-2006, 12:29
How long should I wait Markos?
The last time I was downloading and using the internet was the time of my last post @ 10.47
Downloading again now @ 140Kb/Sec. Time is 12.29
Improvement my ass
Markos1977
23-10-2006, 19:23
well ware i live thare not testing and no probs with any ones net who i know
and how long should u wait depends on how long it takes them to do the upgrades
NoKnowledge
23-10-2006, 19:25
I was just checking my logs on the modem page and does this mean anything?
edit Rob C - link removed - screenshot was hosted on a website which heavily pormoted links considered unsuitable on Cable Forum
cybernetic_tiger
23-10-2006, 19:54
I was just checking my logs on the modem page and does this mean anything?
Slow speed issues are not going to show in your log, it is more than likely that your issues are being caused by one or more of the following :
> Over utilisation of your upstream
> Packet loss to your UBR
> Signal to noise issue in your area (SNR)
Obviously there are others but these are the main causes. Logs will show you details of intermittant or no connection but will not confirm or deny slow speeds.
Pings and traces will help to guide you to the root issue but you will need to contact tech support to take a look at problems in your area.
NoKnowledge
23-10-2006, 20:11
...rang TW, their guy said I've got too many TCP and UDP processes running on my computer. He asked If I have any P2P programs and I told him I got nothing on this rig except Windows XP, Office and Norton IS and I told him I'll ring TW back after I find out what these processes are.
Told me to open the CMD Prompt and type netstat -an and after the call I typed Taskfile /FI "PID eq ?" (? is the ProcessID).
Opened Task Manager and found these are about 4 svchost.exe files belonging to the Windows Console (session name) and CC files by Symantec.
and
I rang TW after they made me do a clean install of Win XP and the same guy said their is a problem at their end.
He said he must have overlooked their problem and the problem is at the router on their end. The cabinets on my end are fine.
NoKnowledge
25-10-2006, 16:08
OK rang TW again today and their tech support guy had me check my SNR and power level - all are fine and then the guy talked to 2nd level (whoever they are) and came back after 3 mins to say my network needs to be upgraded and that costs alot of money to do that so it will take a long time to upgrade.
I asked do they have a time limit, he replied No they don't.
I asked him what network and he replied the ubr network needs to be upgraded. I did a tracert and found my ubr is .cable.ubr04.hawk.blueyonder.co.uk
Anybody else on that ubr?
PS I got a attenuator on my modem. I'm supposed to be getting 39dB or something on the downstream power level but with a attenu on I'm getting 8-9dBmV. Why is that?
NoKnowledge
24-11-2006, 12:01
How ridiculous is that - I downgraded to Blueyonder's £17.99 Broadband @ 2M and my download issues are corrected.
I wasn't even getting 2M when I was on the 10M paying £35 (I wasn't even getting 512Kb)
All those times I've been on the phone to TW (the amount of time and money spent on calls and being put on hold) they were saying it's my equipment then it's their equipment then it's my network that needs to be upgraded - one lie after another.
Well done TW on running a business....not
I'd say in that case it's the modem at fault, as the only thing that has changed is your config file in your modem - If all of a sudden you're getting the speeds you're supposed to be getting, it is no fault at NTL's end.
andyr2005
22-12-2006, 11:45
Hi,
To all people having speed issues on the 10MB services, please check the modem you were supplied as there was a fault with the Scientific Atlanta EPC2100 Series hardware revision 1. The problems were basically that the modem would handle nothing above 2MB speeds, however, the issues were resolved with hardware revision 2.
Check the yellow sticker on the side of the modem for the above details and request a replacement if you have a revision 1 modem.
Update
I rang TW after they made me do a clean install of Win XP and the same guy said their is a problem at their end so I'm paying for 10M but not gettin' even 512Kb
Ahh TW first line support at there finest :p
much better speed test here http://www.broadbandspeedtest.net (http://www.broadbandspeedtest.net/) but needs installing and registering
Nice idea, but according to the by techs in the newsgroups, Dan's speed test isn't updated for their 10Mb broadband :/
My issue is with downloading from usenet.
If I download a file which is less than 4 days old then it is held on BY servers and pulls down at 1.2 - 1.4 mbs, but if the posting is older then I have to rely on my news servers.
Now this could be an issue, except, that I use Giganews, and up until 4 weeks ago, there was no difference in speed. Now, the speed has droped to a consistant 300kbs or there abouts.
Is this a case of Telewest restricting download speeds from external servers now for some reason ?
I have tried different Giganews servers and it has made no difference.
Ctx
andyr2005
24-12-2006, 16:14
My issue is with downloading from usenet.
If I download a file which is less than 4 days old then it is held on BY servers and pulls down at 1.2 - 1.4 mbs, but if the posting is older then I have to rely on my news servers.
Now this could be an issue, except, that I use Giganews, and up until 4 weeks ago, there was no difference in speed. Now, the speed has droped to a consistant 300kbs or there abouts.
Is this a case of Telewest restricting download speeds from external servers now for some reason ?
I have tried different Giganews servers and it has made no difference.
Ctx
Hi,
I personally use a Giganews Diamond Account (Unlimited with SSL) and have never had any speed issues. Have you tried running a trace route and a speed test directly from the Giganews website. This may help diagnose some problems, especially if the BY is taking such a long route to the Giganews servers.
Hi
Yeah - I have done a route trace
I get 2583 kbps from Giganews
and
I get 2596 kbps from Europe Giganews.
Its bloody terrible !!
This is the trace
news.giganews.com
1 216.196.98.6 (216.196.98.6) 0 ms 0 ms 0 ms
2 10ge-7-1-0.was10.ip.tiscali.net (213.200.66.89) 0 ms 0 ms 0 ms
3 so-1-0-0.par77.ip.tiscali.net (213.200.82.182) 84 ms so-4-0-0.par77.ip.tiscali.net (213.200.82.218) 81 ms so-1-0-0.par77.ip.tiscali.net (213.200.82.182) 81 ms
4 * * *
5 po1-0.brsbb1.Bristol.opentransit.net (193.251.243.42) 97 ms 97 ms 97 ms
6 po4-0.mctbb1.Manchester.opentransit.net (193.251.242.134) 106 ms 106 ms 106 ms
7 ntl-2.GW.opentransit.net (193.251.250.106) 103 ms 112 ms 104 ms
8 man-bb-a-ge-000-0.inet.ntl.com (62.253.187.177) 103 ms 103 ms 103 ms
9 cancun-pos30.inet.ntl.com (213.105.175.214) 99 ms 99 ms 96 ms
10 62.30.252.5 (62.30.252.5) 96 ms 96 ms 97 ms
MPLS Label=2550 CoS=0 TTL=127 S=0
11 62.30.252.54 (62.30.252.54) 96 ms 96 ms 96 ms
MPLS Label=2568 CoS=0 TTL=127 S=0
12 ubr02-barn.blueyonder.co.uk (62.30.240.61) 96 ms 97 ms 96 ms
13 * * *
14 * * *
15 * * *
Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
1 216-196-110-3.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 216-196-108-122.ams.giganews.com (216.196.108.122) 0 ms 0 ms 0 ms
3 10ge-3-0-0.ams22.ip.tiscali.net (213.200.75.113) 0 ms 0 ms 0 ms
4 so-5-1-0.lon11.ip.tiscali.net (213.200.81.146) 14 ms 6 ms 6 ms
5 so7-3-0.LONCR1.London.opentransit.net (213.200.77.54) 9 ms 9 ms 9 ms
6 so-4-0-0-0.loncr5.London.opentransit.net (193.251.242.169) 34 ms 32 ms 27 ms
7 po15-0.pascr2.Paris.opentransit.net (193.251.242.114) 16 ms po10-0.pascr3.Paris.opentransit.net (193.251.242.250) 16 ms 16 ms
8 * * *
9 po1-0.brsbb1.Bristol.opentransit.net (193.251.243.42) 29 ms 30 ms 29 ms
10 po4-0.mctbb1.Manchester.opentransit.net (193.251.242.134) 38 ms 37 ms 36 ms
11 ntl-2.GW.opentransit.net (193.251.250.106) 25 ms 26 ms 27 ms
12 man-bb-a-ge-000-0.inet.ntl.com (62.253.187.177) 27 ms 26 ms 25 ms
13 cancun-pos30.inet.ntl.com (213.105.175.214) 26 ms 30 ms 32 ms
14 62.30.252.5 (62.30.252.5) 27 ms 32 ms 28 ms
MPLS Label=2550 CoS=0 TTL=127 S=0
15 62.30.252.54 (62.30.252.54) 27 ms 29 ms 26 ms
MPLS Label=2568 CoS=0 TTL=127 S=0
16 80.194.0.29 (80.194.0.29) 28 ms 67 ms 26 ms
17 * * *
18 * * *
Ctx
andyr2005
25-12-2006, 09:23
Hi ctxited,
Merry Christmas by the way, I have also done a speed test and trace route so we can try and compare the details and see if we can find the source of the problem. Mine is below:
Usenet Download Tester:
news.giganews.com = 9542 kps
news-europe.giganews.com = 9745 kps
Giganews Reverse Traceroute:
news.giganews.com
1 216.196.98.6 (216.196.98.6) 0 ms 0 ms 0 ms
2 g3-16.gw2.dca.giganews.com (216.196.96.61) 0 ms 0 ms 0 ms
3 ge3-4.fr3.iad.llnw.net (69.28.156.173) 1 ms 0 ms 0 ms
4 us2-gw2.telewest.net (206.223.115.131) 78 ms 78 ms 77 ms
5 194.117.136.165 (194.117.136.165) 89 ms 89 ms 92 ms
MPLS Label=3705 CoS=0 TTL=127 S=0
6 194.117.136.170 (194.117.136.170) 89 ms 89 ms 89 ms
MPLS Label=10714 CoS=0 TTL=127 S=0
7 gat-bra-pos.telewest.net (194.117.136.90) 89 ms 89 ms 89 ms
MPLS Label=378 CoS=0 TTL=127 S=0
8 pc-62-30-245-13-do.blueyonder.co.uk (62.30.245.13) 89 ms 89 ms 89 ms
MPLS Label=2547 CoS=0 TTL=127 S=0
9 62-31-144-62.cable.ubr04.hawk.blueyonder.co.uk (62.31.144.62) 86 ms 86 ms 86 ms
10 * * *
11 * * *
12 * * *
news-europe.giganews.com
1 216-196-110-3.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 acr1-ge-3-2-0.amsterdamamx.savvis.net (208.174.49.73) 0 ms acr1-ge-7-0-0.amsterdamamx.savvis.net (208.174.49.77) 0 ms acr1-ge-3-2-0.amsterdamamx.savvis.net (208.174.49.73) 0 ms
3 dcr1-so-1-0-0.amsterdamamx.savvis.net (204.70.193.146) 0 ms 0 ms 0 ms
4 bcs1-so-4-0-0.londonlnx.savvis.net (204.70.194.77) 7 ms 7 ms 7 ms
5 s254887-1.savvis-internet.uklond5-bsn.savvis.net (82.118.94.186) 6 ms telecom-italia-spa.Londonlnx.savvis.net (206.24.169.90) 6 ms s254887-1.savvis-internet.uklond5-bsn.savvis.net (82.118.94.186) 6 ms
6 194.117.136.165 (194.117.136.165) 20 ms 22 ms 20 ms
MPLS Label=3705 CoS=0 TTL=127 S=0
7 194.117.136.170 (194.117.136.170) 15 ms 16 ms 16 ms
MPLS Label=10714 CoS=0 TTL=127 S=0
8 gat-bra-pos.telewest.net (194.117.136.90) 18 ms 17 ms 18 ms
MPLS Label=378 CoS=0 TTL=127 S=0
9 pc-62-30-245-9-do.blueyonder.co.uk (62.30.245.9) 15 ms 15 ms 15 ms
MPLS Label=4243 CoS=0 TTL=127 S=0
10 62-31-144-62.cable.ubr04.hawk.blueyonder.co.uk (62.31.144.62) 15 ms 15 ms 15 ms
11 * * *
12 * * *
13 * * *
In all honesty, the traceroute for news.giganews.com is irrelevant due to the fact that if your in the UK you should be using news-europe.giganews.com. From looking, the average ping times between mine and yours isn't that much different.
I would try downloading from some sort of other download service, or try downloading something big from http://gamefiles.blueyonder.co.uk (http://gamefiles.blueyonder.co.uk/). See what sort of speeds you are getting from there.
If they are fine, then I believe it may be ntl:Telewest implementing some sort of traffic shaping in your area. If this seems to be correct, try contacting them and see what they say.
Sorry I can't help there.
Thanks.
Yeah
thanks for that. I have done what you suggest already - I am certain its Telewest reducing the service. If I download from Blueyonder's news service it blazes along regularly topping over 1.2mbps!!
Its just that Blueyonders news servers only retain for 3 or 4 days so I have to get the stuff from Giganews.
I have the Platinum Giganews account so I know its not their end.
Can you suggest who I would ask for and how to approach the subject with NTL:Telewest ? Would you go through 150 etc or is there a more direct number to try and department to ask for ?
Your help much appreciated.
ps - If you hadnt guesed from the trace Im in Barnsley and have had Blueyonder for 6 years and upgraded to the fastest BB service everytime it has been upgraded - in fact - I pay a bloody lot of money when I think about it - Over £90.00 per month so I should expect to get what Im paying for !! lol
Ctx
---------- Post added at 12:50 ---------- Previous post was at 12:49 ----------
pps - Merry Christmas !!
andyr2005
30-12-2006, 21:45
@ctxited,
I have just started having the exact same issues as you, I can download files from http://gamefiles.blueyonder.co.uk and the blueyonder news servers at blazing fast speeds, yet when I come to download something from anywhere else, a non-blueyonder site and/or server like giganews, my speeds is bairly hitting 80k.
Also I have found the number for Service Delivery. Give them a call on: 0800 953 3951.
They aren't back at work until 4th January 2007 so might have to wait a couple of days.
Also, all the best for the new year.
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