zebulebu
04-10-2006, 23:52
Hey folks
Is there anyone on here that can help me regarding a problem I'm having in Croydon?
The last week or so I have noticed extremely slow response times when browsing the web. Download speeds don't seem to be affected - they're a little slower than usual, but not that much.
I run a DNS server on my home LAN, and was convinced it was related to an internal DNS issue - so I've spent the last few days tinkering with it. Yesterday, I got to the stage where I was pretty convinced it wasn't my end that was causing the problem, so I did a couple of persistent pings to Telewest's DNS servers - lo and behold, serious packet loss on all three of them.
Phoned to report the fault and got through to the first helpful first line bod I've ever spoken through. He made me go through the rigmarole of disconnecting my router and plugging straight into the modem and the fault remained. After consulting for less than 30 seconds with second line, he got back to me and thanked me - apparently there is a fault on the Croydon UBR.
Unfortunately, full of my own self-importance at being praised for finding a fault with Telewest's equipment (lol) I forgot to ask exactly what the fault was, or indeed when it would be repaired.
Has anybody else that uses the Croydon UBR noticed this? If not, I presume its not actually a problem with the UBR - more likely something to do with the cable down my road (something that fills me with dread, as I know how long it could take to fix that if I'm the only person complaining).
I'm a bit ****ed off tbh - even though this is the first real fault I've had with Telewest for about four months, its a bit of a showstopper, as Internet access is so slow that its basically unusable at present.
Hoping I'm not alone with my problem!
Is there anyone on here that can help me regarding a problem I'm having in Croydon?
The last week or so I have noticed extremely slow response times when browsing the web. Download speeds don't seem to be affected - they're a little slower than usual, but not that much.
I run a DNS server on my home LAN, and was convinced it was related to an internal DNS issue - so I've spent the last few days tinkering with it. Yesterday, I got to the stage where I was pretty convinced it wasn't my end that was causing the problem, so I did a couple of persistent pings to Telewest's DNS servers - lo and behold, serious packet loss on all three of them.
Phoned to report the fault and got through to the first helpful first line bod I've ever spoken through. He made me go through the rigmarole of disconnecting my router and plugging straight into the modem and the fault remained. After consulting for less than 30 seconds with second line, he got back to me and thanked me - apparently there is a fault on the Croydon UBR.
Unfortunately, full of my own self-importance at being praised for finding a fault with Telewest's equipment (lol) I forgot to ask exactly what the fault was, or indeed when it would be repaired.
Has anybody else that uses the Croydon UBR noticed this? If not, I presume its not actually a problem with the UBR - more likely something to do with the cable down my road (something that fills me with dread, as I know how long it could take to fix that if I'm the only person complaining).
I'm a bit ****ed off tbh - even though this is the first real fault I've had with Telewest for about four months, its a bit of a showstopper, as Internet access is so slow that its basically unusable at present.
Hoping I'm not alone with my problem!