FusionXN1
02-10-2006, 01:54
Well as some of you may know, I was moving house to an NTL area (NTL virgin ;)) and was put off NTL after all these bad reports.
Well I got in ordered NTL from the local rep on a Monday and got it the following Thursday. We ordered:
10MB Broadband
Unlimited 24 Phone
Family Pack DIGITAL TVWe got it all for £60, now we thought it was a good price and we took it.. And I have had NTL for a month in 6 days and what can I say?
Well, the installer was in a crash on the way here do we got another installer come out but was all installed in the set time and was happy with that but then... what's this... he removed some of our small roof tiles out side and put the internet cable through it into the room and left the tiles off! Now if it had rained we would of had a problem so we called NTL and 2 days later they moved it over and they didnt even have to make another hole into the room and it didn't cost a penny so that was OK.
Next, the first bill came a week after and let's see it says £25... Wait a second, it says we have TV and Phone and 4MB for £25?! That's not right.
We called and they said we are not down as having broadband and was told they couldnt alter anything so until next month's bill we wont know if we will be charged the £60 or £25?!
Ok next... Activating broadband had a problem, our post code wasn't attached to out PIN so we called the local rep he came over and sorted it... happy. :)
RIGHT, Now after these ups and downs it's all done except for the bill thing we can't sort yet but what can I say for the services.
Well, Phone:- Clear quality, better then BT and nothing much more I can say except it's more then good enough
Next, TV:- Quality is NEAR Sky unlike what others say with the compression problem it looks good to me.. we even compared it with our old sky box - and ondemand just launched in this area this month and loving it very nice + for NTL. Happy.
Last, Internet:- 10MB the big question whats it like? I just came from 2MB with pings of 60 - 80 and as soon as NTL was done and the net working I was blown away. It is very fast pings from 12 - 35 in games and pages seem to resolve faster.. Ya! But whats the speed. Well we pay for an upto 10mb service and let me say i get about 9.4mb on tests usually 1.1mb/s to 1,2mb/s down and 58kb/s to 60kb/s up and I'm happy with it compared to my old 2mb connection (235kb/s and 28kb/s).
Speed is always fast until around 5 - 11 at night then its around the 6MB speed surfing pages but using download accelerators and the odd torrent i get around 1.1mb/s to 1.2mb/s so it goes to show you that accelerators work in the peek times and 6mb surfing speed is fast enough.
If i were to rate NTL i would say in our case:
Install: 6/10 - could be better :/
Price: 9/10 - better then what we were paying *thumbs up*
Speed: 8/10 - very nice for an upto 10mb connection shame about peek times needing accelerators but I am happy!!
Reliability: 10/10 - no downtime in a month of use so far - fingers crossed.
Would I recommend to the new customer? YES.
It will very from area to area but I would say give them a try - you can try for a month free and get it turned off at no charge if you dont like it during the first month!
For reference my area is Grimsby / Cleethorpes. AND GOOD LUCK!
P.S. I was told by the rep that 18mb, 30mb and 50mb is on the tables for Q1 next year and remember this wasn't the installer and said it was discussed in the meeting that morning but take it with a pinch of salt for now!
Well I got in ordered NTL from the local rep on a Monday and got it the following Thursday. We ordered:
10MB Broadband
Unlimited 24 Phone
Family Pack DIGITAL TVWe got it all for £60, now we thought it was a good price and we took it.. And I have had NTL for a month in 6 days and what can I say?
Well, the installer was in a crash on the way here do we got another installer come out but was all installed in the set time and was happy with that but then... what's this... he removed some of our small roof tiles out side and put the internet cable through it into the room and left the tiles off! Now if it had rained we would of had a problem so we called NTL and 2 days later they moved it over and they didnt even have to make another hole into the room and it didn't cost a penny so that was OK.
Next, the first bill came a week after and let's see it says £25... Wait a second, it says we have TV and Phone and 4MB for £25?! That's not right.
We called and they said we are not down as having broadband and was told they couldnt alter anything so until next month's bill we wont know if we will be charged the £60 or £25?!
Ok next... Activating broadband had a problem, our post code wasn't attached to out PIN so we called the local rep he came over and sorted it... happy. :)
RIGHT, Now after these ups and downs it's all done except for the bill thing we can't sort yet but what can I say for the services.
Well, Phone:- Clear quality, better then BT and nothing much more I can say except it's more then good enough
Next, TV:- Quality is NEAR Sky unlike what others say with the compression problem it looks good to me.. we even compared it with our old sky box - and ondemand just launched in this area this month and loving it very nice + for NTL. Happy.
Last, Internet:- 10MB the big question whats it like? I just came from 2MB with pings of 60 - 80 and as soon as NTL was done and the net working I was blown away. It is very fast pings from 12 - 35 in games and pages seem to resolve faster.. Ya! But whats the speed. Well we pay for an upto 10mb service and let me say i get about 9.4mb on tests usually 1.1mb/s to 1,2mb/s down and 58kb/s to 60kb/s up and I'm happy with it compared to my old 2mb connection (235kb/s and 28kb/s).
Speed is always fast until around 5 - 11 at night then its around the 6MB speed surfing pages but using download accelerators and the odd torrent i get around 1.1mb/s to 1.2mb/s so it goes to show you that accelerators work in the peek times and 6mb surfing speed is fast enough.
If i were to rate NTL i would say in our case:
Install: 6/10 - could be better :/
Price: 9/10 - better then what we were paying *thumbs up*
Speed: 8/10 - very nice for an upto 10mb connection shame about peek times needing accelerators but I am happy!!
Reliability: 10/10 - no downtime in a month of use so far - fingers crossed.
Would I recommend to the new customer? YES.
It will very from area to area but I would say give them a try - you can try for a month free and get it turned off at no charge if you dont like it during the first month!
For reference my area is Grimsby / Cleethorpes. AND GOOD LUCK!
P.S. I was told by the rep that 18mb, 30mb and 50mb is on the tables for Q1 next year and remember this wasn't the installer and said it was discussed in the meeting that morning but take it with a pinch of salt for now!