random connection drop :(

[dann3h]

Been loosing my connection to the internet randomly for AGES now, and it is really starting to bug me, reluctant to call CS because from past experience they will just turn around and say "call us back when the fault occurs" and then when you do they just say oh everything is fine from our end, it must be your pc, when it is not, because I get the random disconnects through my router, and when plugged directly into BOTH of my PC’s. Any help would be appreciated, below is a log of the activity log on my cable modem, can anyone make any sense of it? And tell me what I need to do? Thanks, Danny.

First Time Last Time Counts Level ID Text
Fri Sep 29 16:17:08 2006 Fri Sep 29 16:17:08 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 118 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Wed Jul 19 21:44:17 2006 Wed Jul 19 21:44:17 2006 172894 Critical(3) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Wed Jul 19 16:41:49 2006 Wed Jul 19 16:41:49 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Time Not Established 15 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 5 Critical(3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 152 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Wed May 03 08:10:04 2006 Wed May 03 08:10:04 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Wed May 03 08:09:31 2006 Wed May 03 08:09:31 2006 73 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Wed May 03 02:12:36 2006 Wed May 03 02:12:36 2006 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Wed May 03 02:12:30 2006 Wed May 03 02:12:30 2006 4 Critical(3) 82000200 No Ranging Response received - T3 time-out
Wed May 03 02:09:04 2006 Wed May 03 02:09:04 2006 18 Critical(3) 85000100 No UCD's Received - Timeout
Wed May 03 01:22:12 2006 Wed May 03 01:22:12 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Tue May 02 21:19:19 2006 Tue May 02 21:19:19 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 57 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Thu Mar 23 02:37:54 2006 Thu Mar 23 02:37:54 2006 1 Critical(3) 82000200 No Ranging Response received - T3 time-out
Thu Mar 23 02:37:48 2006 Thu Mar 23 02:37:48 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Thu Mar 23 02:36:13 2006 Thu Mar 23 02:36:13 2006 1 Critical(3) 68000500 TFTP failed - request sent - No Response
Thu Mar 23 02:34:34 2006 Thu Mar 23 02:34:34 2006 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Thu Mar 23 02:34:19 2006 Thu Mar 23 02:34:19 2006 1 Critical(3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
Thu Mar 23 02:34:19 2006 Thu Mar 23 02:34:19 2006 17 Critical(3) 82000200 No Ranging Response received - T3 time-out
Thu Mar 23 02:34:09 2006 Thu Mar 23 02:34:09 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Thu Mar 23 02:32:32 2006 Thu Mar 23 02:32:32 2006 1 Critical(3) 68000500 TFTP failed - request sent - No Response
Thu Mar 23 02:30:50 2006 Thu Mar 23 02:30:50 2006 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Thu Mar 23 02:30:43 2006 Thu Mar 23 02:30:43 2006 4 Critical(3) 82000200 No Ranging Response received - T3 time-out
Thu Mar 23 02:27:12 2006 Thu Mar 23 02:27:12 2006 1 Critical(3) 82000400 Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Time Not Established 63 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established 2 Critical(3) 82000200 No Ranging Response received - T3 time-out
Sun Feb 05 17:50:51 2006 Sun Feb 05 17:50:51 2006 1 Critical(3) 82000500 Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established 4 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.
Wed Jul 19 21:44:26 2006 Wed Jul 19 21:44:26 2006 1947 Critical(3) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC f...
Time Not Established Time Not Established 1 Critical(3) 68000300 DHCP WARNING - Non-critical field invalid in response.

[Mick Fisher]

Been loosing my connection to the internet randomly for AGES now, and it is really starting to bug me, reluctant to call CS because from past experience .............

You should report it to TS and keep reporting it until it is fixed. If you don't it will never get fixed.

[Druchii]

You can even do it free by calling 150 from an ntl landline.

[Nedkelly]

Dann3h type in 192.168.100.1 and can you tell me the upstream level and the downsream level and what type of modem you have please :) :)

[Silkydraws]

This page displays detailed information intended for use by an authorized Motorola Cable Modem technician.


Time Priority Code Message
061001193148 4-Error X501.35 Unit Update Failed.
061001193148 8-Debug F502.1 Bridge Forwarding Enabled.
061001193147 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
061001193147 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
061001193147 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001193147 8-Debug F502.2 Bridge Forwarding Disabled.
061001193146 7-Information X500.0 Attempting Unit Update
061001193141 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001193141 8-Debug I503.0 Cable Modem is OPERATIONAL
061001193140 8-Debug F502.1 Bridge Forwarding Enabled.
061001193140 8-Debug F502.3 Bridge Learning Enabled.
061001193140 8-Debug B918.0 Baseline Privacy is skipped
061001193140 6-Notice I401.0 TLV-11 - unrecognized OID
061001193140 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001193139 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001193139 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001193139 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001193139 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001193139 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 36, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 4
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001193026 4-Error X501.35 Unit Update Failed.
061001193026 8-Debug F502.1 Bridge Forwarding Enabled.
061001193025 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
061001193025 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
061001193024 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001193024 8-Debug F502.2 Bridge Forwarding Disabled.
061001193022 7-Information X500.0 Attempting Unit Update
061001193017 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001193016 4-Error E109.0 Disruption during SW download - Power Failure
061001193016 4-Error X501.34 CONFIG UU Attempt# 1 was in progress before reboot.
061001193016 8-Debug I503.0 Cable Modem is OPERATIONAL
061001193015 8-Debug F502.1 Bridge Forwarding Enabled.
061001193015 8-Debug F502.3 Bridge Learning Enabled.
061001193015 8-Debug B918.0 Baseline Privacy is skipped
061001193015 6-Notice I401.0 TLV-11 - unrecognized OID
061001193015 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001193014 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001193014 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001193014 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001193014 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001193014 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 36, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 3-Critical R6.0 Unicast Maintenance Ranging attempted - No response - Retries exhausted
************ 3-Critical R5.0 Started Unicast Maintenance Ranging - No Response received - T3 timeout
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 6
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001192938 7-Information H501.2 HFC: Shutting Downstream Down
061001192938 2-Alert T507.0 Received Async Error Range Failed
061001192938 3-Critical R4.0 Received Response to Broadcast Maintenance Request, but no Unicast Maint
061001192938 3-Critical H501.8 HFC: T4 Timer Expired
061001192837 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001192837 8-Debug F502.2 Bridge Forwarding Disabled.
061001192836 7-Information X500.0 Attempting Unit Update
061001192831 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001192831 8-Debug I503.0 Cable Modem is OPERATIONAL
061001192830 8-Debug F502.1 Bridge Forwarding Enabled.
061001192830 8-Debug F502.3 Bridge Learning Enabled.
061001192830 8-Debug B918.0 Baseline Privacy is skipped
061001192830 6-Notice I401.0 TLV-11 - unrecognized OID
061001192830 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001192830 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001192830 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001192830 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001192830 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001192830 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 37, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 6
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001192759 7-Information H501.2 HFC: Shutting Downstream Down
061001192759 2-Alert T507.0 Received Async Error Range Failed
061001192759 3-Critical R4.0 Received Response to Broadcast Maintenance Request, but no Unicast Maint
061001192759 3-Critical H501.8 HFC: T4 Timer Expired
061001192301 4-Error X501.35 Unit Update Failed.
061001192301 8-Debug F502.1 Bridge Forwarding Enabled.
061001192300 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
061001192300 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
061001192259 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001192259 8-Debug F502.2 Bridge Forwarding Disabled.
061001192258 7-Information X500.0 Attempting Unit Update
061001192253 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001192253 8-Debug I503.0 Cable Modem is OPERATIONAL
061001192252 8-Debug F502.1 Bridge Forwarding Enabled.
061001192252 8-Debug F502.3 Bridge Learning Enabled.
061001192252 8-Debug B918.0 Baseline Privacy is skipped
061001192252 6-Notice I401.0 TLV-11 - unrecognized OID
061001192252 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001192252 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001192252 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001192252 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001192252 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001192252 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 37, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 6
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001192220 7-Information H501.2 HFC: Shutting Downstream Down
061001192220 2-Alert T507.0 Received Async Error Range Failed
061001192220 3-Critical R4.0 Received Response to Broadcast Maintenance Request, but no Unicast Maint
061001192220 3-Critical H501.8 HFC: T4 Timer Expired
061001192026 4-Error X501.35 Unit Update Failed.
061001192026 8-Debug F502.1 Bridge Forwarding Enabled.
061001192024 4-Error E107.0 SW Upgrade Failed after download - Incompatible SW file
061001192024 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
061001192023 8-Debug M579.3 CM Cert Upgrade Disabled. Motorola CM certificate present
061001192023 8-Debug F502.2 Bridge Forwarding Disabled.
061001192022 7-Information X500.0 Attempting Unit Update
061001192017 6-Notice E102.0 SW Download INIT - Via Config file cm-2148-256
061001192017 8-Debug I503.0 Cable Modem is OPERATIONAL
061001192016 8-Debug F502.1 Bridge Forwarding Enabled.
061001192016 8-Debug F502.3 Bridge Learning Enabled.
061001192016 8-Debug B918.0 Baseline Privacy is skipped
061001192016 6-Notice I401.0 TLV-11 - unrecognized OID
061001192016 6-Notice D501.10 TFTP, Unknown SNMP 30 11 06 0C 2B 06 01 04 01 8B 15 4D 01 03 02 00
061001192015 7-Information X519.8 Unit Update - MMFMMD - SCD flags
061001192015 8-Debug I500.1 DOCSIS 1.0 Registration Completed
061001192015 7-Information I500.4 Attempting DOCSIS 1.0 Registration
061001192015 7-Information D509.0 Retrieved TFTP Config File SUCCESS
061001192015 7-Information D507.0 Retrieved Time....... SUCCESS
************ 7-Information D511.0 Retrieved DHCP .......... SUCCESS
************ 5-Warning D3.0 DHCP WARNING - Non-critical field invalid in response
************ 4-Error D530.8 DHCP - Invalid Log Server IP Address.
************ 4-Error D530.6 DHCP - Invalid Time Offset.
************ 5-Warning D520.2 DHCP Attempt# 1 BkOff: 5s Tot DSC:1 OFF:1 REQ:1 ACK:1
************ 7-Information D0.0 DHCP CM Net Configuration download and Time of Day
************ 7-Information T500.0 Acquired Upstream .......... SUCCESS
************ 8-Debug T503.1 Acquire US with status OK, powerLevel 37, tempSid 1377
************ 8-Debug T505.0 Acquired Upstream with status OK
************ 3-Critical R2.0 No Ranging Response received - T3 timeout
************ 7-Information T501.0 Acquired Downstream (331000000 Hz)........ SUCCESS
************ 8-Debug T509.0 Acquired DS with status OK, DS Freq 331000000, US Id 6
************ 7-Information I510.0 *** BOOTING *** SB4200-0.4.9.6-SCM02-NOSH
061001191946 7-Information H501.2 HFC: Shutting Downstream Down
Event Log has reached maximum size. Older log entries are lost.


Been having the same problems for the last 3 nights in a row. Been trying to play online poker with real money have lost £11 because of it. 1st night spent 20 mins then 16 mins on phone calls. Last night spent 27 mins on the phone and tonight at long last only 10 min. But an enginer (spelling) will be coming out on Wednesday to check my modem and maybe replace it.

Customer service from them is very lacking. On the 1st night I was told that it was due to reduced packets of data. I ask them to email me when fixed and as told that they can not do that. I'll have to ring customer services. I asked to speak to a supervisor and got cut off. So when I rang back I was told no superviser was working and toi ring customer services.

Customer services say that they can not send an email and all complaits must be in writing. What a joke.

Just hope it gets fixed!!!!

[dann3h]

Dann3h type in 192.168.100.1 and can you tell me the upstream level and the downsream level and what type of modem you have please :) :)

Hey, Thanks for the replys :) I have the new blue NTL:250,

I think this is the information you asked for? Thanks, Danny.

Cable Modem DownstreamDownstream Lock : LockedDownstream Channel Id : 2Downstream Frequency : 402750000 HzDownstream Modulation : QAM64Downstream Symbol Rate : 5056.941 Ksym/secDownstream Interleave Depth : taps32Increment4Downstream Receive Power Level : -3.9 dBmVDownstream SNR : 35.9 dBCable Modem UpstreamUpstream Lock : LockedUpstream Channel ID : 3Upstream Frequency : 28784000 HzUpstream Modulation : QPSKUpstream Symbol Rate : 2560 Ksym/secUpstream transmit Power Level : 35.0 dBmVUpstream Mini-Slot Size : 2

[Florence]

I am having the same problems just recently after this problem was supposedly fixed.


Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -3.3 dBmV
Downstream SNR : 30.6 dB

Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 41600000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2

Does the weather affect these levels as at present its cool and raining.

[awct]

I have been having the same problem for a while now, CS claim there is nothing wrong, it's really odd though, because it's random - some days it will not happen, other days it will happen almost continuosly. Also when it drops, I am unable to access the modem webpage.

Modem is the new 250

Downstream:
Downstream Lock : Locked
Downstream Channel Id : 50
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 4.6 dBmV
Downstream SNR : 37.5 dB

Upstream:
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 33600000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 43.5 dBmV
Upstream Mini-Slot Size :

Any help would be great, because it's getting annoying now

[mark2422]

ive been geting this for the last few weeks and its geting worse. internet slows right down and drops. after reading this ive actualy got some hope that the problem isnt with my comp....

[dann3h]

no more :( ?