ericthefish
05-08-2005, 18:38
Hi all,
Is there anyone out there who can help me find out who my telephone supplier is?
To explain...I've recently moved into a flat and wanted to get NTL broadband. I've no need for a telephone (and can't afford it at the moment anyway), so contacted NTL as I didn't need to have a phone line. Excellent, problem solved, or so I though. When I called to subscribe, NTL told me that there are a few flats that couldn't get broadband either side of me, as the cable dosen't reach them between the two boxes. They said that in this situation, I needed a BT phone line. That's where the problem began and two weeks later, I'm still no further forward.
I've a BT connection box and a socket witha large 'T' logo on it (apparently it's a BT logo from the eighties - just found out). The problem is that BT insist that they don't supply the line for the flat and indeed, that they never have. Contractors use BT boxes in some houses, even though it's not for a BT line I was told.
I contacted BT and as they've been in the past, their attitude and assistance, was a joke. Anyway, to cut a long story short...I don't know who the previously supplier was, as BT are adamant that it wasn't them. So how do you find out who it was then?
When I moved into the flat, I was given a number to call, to find out who my gas and electricity supplier was. Easy and made sense. Not so, with your telephone supplier (according to those charmers at BT of course). Apparently there isn't a number you can call to find this information...so how do you do it then?...this is farcical. Surely they must be wrong and that there indeed is a number I can call. If there isn't, then there's thousands of people in the same situation as myself. Logic tells me that there must be one. Please, please, please help me with this, it's driving me crazy, especially as I can't get the use of my computer at home.
Thanking you in anticipation,
Eric (ericthefish)
Is there anyone out there who can help me find out who my telephone supplier is?
To explain...I've recently moved into a flat and wanted to get NTL broadband. I've no need for a telephone (and can't afford it at the moment anyway), so contacted NTL as I didn't need to have a phone line. Excellent, problem solved, or so I though. When I called to subscribe, NTL told me that there are a few flats that couldn't get broadband either side of me, as the cable dosen't reach them between the two boxes. They said that in this situation, I needed a BT phone line. That's where the problem began and two weeks later, I'm still no further forward.
I've a BT connection box and a socket witha large 'T' logo on it (apparently it's a BT logo from the eighties - just found out). The problem is that BT insist that they don't supply the line for the flat and indeed, that they never have. Contractors use BT boxes in some houses, even though it's not for a BT line I was told.
I contacted BT and as they've been in the past, their attitude and assistance, was a joke. Anyway, to cut a long story short...I don't know who the previously supplier was, as BT are adamant that it wasn't them. So how do you find out who it was then?
When I moved into the flat, I was given a number to call, to find out who my gas and electricity supplier was. Easy and made sense. Not so, with your telephone supplier (according to those charmers at BT of course). Apparently there isn't a number you can call to find this information...so how do you do it then?...this is farcical. Surely they must be wrong and that there indeed is a number I can call. If there isn't, then there's thousands of people in the same situation as myself. Logic tells me that there must be one. Please, please, please help me with this, it's driving me crazy, especially as I can't get the use of my computer at home.
Thanking you in anticipation,
Eric (ericthefish)