ntl customer
24-07-2005, 02:51
I went into the bank a few weeks ago, to get money out, they refused to give my money, citing the reason that I had to change my account to another one (this account I've had since I was 10 years old). OK, they should have changed it when I reached 16, but that's beside the point. Money is money, and it's their duty to give it to me when I want it. I spent around 25 minutes waiting as there's only one window open.
I came in next day to do it (as I wanted to buy a digital camera so I could use it at a special occasion later in the week) , go and queue up for the counter and wait for around 30 minutes. I see the same woman who handled my transaction yesterday, and asked her to do it.
She directs me to the queue at the customer services desk and there I pussyfoot around for another 15 - 20 minutes waiting and leafing through some of the spiel in their leaflets with some businessmen who from their body language and content of speech are pretty peed off - they had missed some sort of deadline (probably for depositing money/transfers) due to Lloyds TSB (yes, you are named and shamed in public!!) not knowing their right hand from their left and they were having a go at the bank who were trying their best to fax in the document required so that it could be processed, but the line was engaged and the fax was on redial.
The change when it came was fairly painless - it was done quickly. When I asked whether I could take my money out now that I'd changed the account, they said "I'm sorry sir, you can't today". I pretty much lose the will to live at this point and had the urge to let rip at the woman who was doing the account conversion - FFS, I've wasted around 75 minutes waiting around, changed my account, but still can't get hold of my money. :fit:
So, I miss out on the digital camera for the special occasion thanks to this shower of shiza. The film camera doesn't work properly on the day and I'm not best pleased.
But to stick the boot in further, they sent me a cashpoint card to use with the account, but weeks later I haven't got a PIN. Great, so I'm stuck with this useless credit card sized piece of plastic that I can't even use to take my money out with from the hole in the wall. Guess it's more queuing at the customer services desk on Monday morning. Really, they're taking the pish now with all this. :td: :(
I'm sure I'd probably get my money quicker if I went in with a shotgun and ballaclava. Or done what that kid does in Mary Poppins when he's in the bank. :D
Seriously, I think the best bank has to be one called "My Drawer" or "My Pocket". Never has queues, never shuts at 4:30, open seven days a week, you don't get hammered with charges and you don't have to deal with callcentres which cost a fortune to call (esp if they're 0870 numbers).
Has anyone had any banking experiences from hell they'd like to share? I'd be most interested to see whether crap service is an isolated case or fairly common. :)
Ta.
I came in next day to do it (as I wanted to buy a digital camera so I could use it at a special occasion later in the week) , go and queue up for the counter and wait for around 30 minutes. I see the same woman who handled my transaction yesterday, and asked her to do it.
She directs me to the queue at the customer services desk and there I pussyfoot around for another 15 - 20 minutes waiting and leafing through some of the spiel in their leaflets with some businessmen who from their body language and content of speech are pretty peed off - they had missed some sort of deadline (probably for depositing money/transfers) due to Lloyds TSB (yes, you are named and shamed in public!!) not knowing their right hand from their left and they were having a go at the bank who were trying their best to fax in the document required so that it could be processed, but the line was engaged and the fax was on redial.
The change when it came was fairly painless - it was done quickly. When I asked whether I could take my money out now that I'd changed the account, they said "I'm sorry sir, you can't today". I pretty much lose the will to live at this point and had the urge to let rip at the woman who was doing the account conversion - FFS, I've wasted around 75 minutes waiting around, changed my account, but still can't get hold of my money. :fit:
So, I miss out on the digital camera for the special occasion thanks to this shower of shiza. The film camera doesn't work properly on the day and I'm not best pleased.
But to stick the boot in further, they sent me a cashpoint card to use with the account, but weeks later I haven't got a PIN. Great, so I'm stuck with this useless credit card sized piece of plastic that I can't even use to take my money out with from the hole in the wall. Guess it's more queuing at the customer services desk on Monday morning. Really, they're taking the pish now with all this. :td: :(
I'm sure I'd probably get my money quicker if I went in with a shotgun and ballaclava. Or done what that kid does in Mary Poppins when he's in the bank. :D
Seriously, I think the best bank has to be one called "My Drawer" or "My Pocket". Never has queues, never shuts at 4:30, open seven days a week, you don't get hammered with charges and you don't have to deal with callcentres which cost a fortune to call (esp if they're 0870 numbers).
Has anyone had any banking experiences from hell they'd like to share? I'd be most interested to see whether crap service is an isolated case or fairly common. :)
Ta.