I want to upgrade my account on BY-HELP!

[andymt]

I tried to use selfcare on BY to upgrade my account from 1mb to 2mb, but, after reading the terms and conditions, it said at the bottem that "telewest 2mb is £35 a month (or £39.99 if another telewest service is not taken")

I have never heard about this-and just wanted to ask if anyone else knows about this, as it is not advertised on the telewest website!

Because im not paying £40 a month for telewest 2mb £35 is already pushing it!

[andymt]

i contacted by support and they just said "we have forwarded your comments to the relevent department"...that was a few weeks agoplease...help me!!

[Paul K]

Erm that's the price for 2Mb so you either pay it or stay at 1Mb I'm afraid. Or move provider of course.
http://www.telewest.co.uk/websales/product.do?id=3227

[andymt]

i thought that 2mb is £35 a month...but i dont have another service so its £39.99? ?
on the tw website it says nothing about it!
just that it is £35!
£40 for 2mb is stupid

[Mick]

Hi Andy,

I'll pass your comments on to our Telewest contact if you wish, I agree that it appears misleading as it doesn't give any clues on the product page the price of 2MB is £35 is if you have other Telewest services.

[andymt]

thanks id love that as they havent replied to my email, i tried phoning them and they just said phone again :(

i think it might be some cheap scam or an error in the terms im not sure...
their billin is dodgy-i pay for 1mb (£25 a month)
but the bill is always like £25.04 and stuff like that!

[stuartalston]

If you have 1mb bbi on its own and gaming pack it will cost you:
£25 per month for the broadband plus
£5 per month for the gaming subscription.
If you want a 2mb connection you will also increase your upstream to 256kb and it will cost you:
£35 per month for the connection plus
nothing because the gaming subscription is free on the 2mb connection.
I work in sales for telewest so if you want to go ahead with this then send me an e mail with contact details on and i'll sort it out for ya
Cheers
stu

[Mick]

Hi Stuart,

Welcome to the site. :welcome: