Still Waiting.....

[Falzon]

On the 6th of June I encountered several internet problems such as loss of connection and slow speeds.

I phoned NTL tech support and told them what was happening after being on hold for a long period of time someone got back to me explaining that in my area (Havant) there was a problem which resulted in a degraded service. I was told it wouldn't take long to fix.

Almost a month later the internet is still slower than a 56k and still randomly drops all connectivity.

So I phoned tech support up again today, they asked me the same questions over and over and finally I was told that my area still has a degraded service.

I'm paying for a 3meg line and yet not getting 1/20th of that speed.

When the hell can I expect this to be sorted out?

[paulyoung666]

dont know , maybe one of our resident ntl ppl may be able to give you an answer , :welcome: to the site btw :)

[MovedGoalPosts]

:welcome: to Cable Forum :D

If your service is degraded long term, I'd at least be expecting some credit to reflect this, as ntl are clearly acknowledging it's not what it should be. As for proposals to remedy the situation, hopefully someone with insider info could enlighten you.

[Paul K]

If you post a few details like first half of your postcode, STB or SACM, USB or Ethernet, signal level information if you are on SACM then I'm sure one of our helpful NTL staff members will be happy to look into it for you.
This post http://www.cableforum.co.uk/board/showthread.php?t=15305 lists some of the information that will help people help you. If it is a long term problem though it might be that the team can forward the information on to someone that can offer you a full and proper explanation.

[Falzon]

Cheers for the welcome.

More information:

I have 4 computers in the house on a wirless network using one modem. I checked the netowork to see if it was the cause of the problems by plugging my computer direct into the modem. Problems still occured so the network can be ruled out.

Using SACM.

Postcode: PO9

I ran a tracert to ww.bbc.co.uk and here are the results:

Tracing route to www.bbc.net.uk (http://www.bbc.net.uk) [212.58.224.126]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms 192.168.2.1
2 * 9 ms 152 ms 10.83.0.1
3 * * 7 ms cosh-t2cam1-a-ge912.inet.ntl.com [80.3.162.73]
4 204 ms 75 ms * cosh-t2core-a-ge-wan62.inet.ntl.com [80.3.161.17
]
5 69 ms 132 ms * win-bb-a-so-010-0.inet.ntl.com [62.253.188.249]
6 16 ms * * gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]
7 * 45 ms 131 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]
8 145 ms 58 ms * ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
9 13 ms 22 ms 92 ms 212.58.238.153
10 48 ms * * www26.thdo.bbc.co.uk [212.58.224.126]

Hope that helps.

[jonifen]

-- snip --

1 1 ms <1 ms 1 ms 192.168.2.1
2 * 9 ms 152 ms 10.83.0.1
3 * * 7 ms cosh-t2cam1-a-ge912.inet.ntl.com [80.3.162.73]

-- snip

Have you checked the cables in the back of the modem are plugged in securely? And also the other end of the coaxial cable that runs to the wallsocket (or engineer installed splitter) - check that is in securely too.
Reason for me asking is because the ping to your router is fine, but after that its not too great...

[Falzon]

Yup, I compleatly dismantled everything twice and placed it all back together. Was one ofthe first things I did after checking if the network was the cause of the problem.

However it did not help one bit.