New wave of connection probs (Kirklees) ?

[obscura2k]

Hi guys, thanks for taking the time to read this thread ...

I've been with NTL Broadband since it was launched, never had any problems regarding connection issues, upgraded from 750k to 2mb when it was launched, and has been fine, up until 2 days ago.

I play CS very heavily, and stream a lot of audio like music radio stations on shoutcast and live365. The other day, i tried streaming some stations, it took ages to connect and was buffering every 5 secs, was like WTF? i assumed it was the host of the radio station, but i tried many and still the same

So i had a peak at my modem, now normally the lights flash away happily by themselves, even when i aint doing much, but now they very rarely flash. The problems I have now in since the past 2 days are:

1.) Can't stream any audio/video
2.) Surfing most sites is awfully slow (even this forum)
3.) Cannot use newsgroups (downloads posts at 2k/sec instead of 240k/s)

I did a few speedtests, i usually use BandwidthPlace.com which i've used for years, and its showing that im at 284.8k when it would normally show approx 2000k or so ... i tried a few more tests, including the one at the NTL webspace of R.Walker or whatever it is, and im getting 310 or so on there

So, i called up Tech Support, he said no area problems, said he could connect to my modem fine, and couldnt see any problems, and basically said problem lies with my PC, i said that was BS and he's lying and also mentioned 3, that's 3 people in the same town as me also got the same problem, he put me on hold to consult somebody, and the fone hung up

So i went to BBMedic and spoke to a guy there, he again assured me of no area problems, and couldnt see a problem, even though there clearly is. Once i mentioned theres 3 or so other people with similar problems, he went quiet, and asked if i was still here lol?

I then asked him if i had been "slowed" down by NTL due to recent downloading or something, and he said he wasnt aware of any capping being done, i have changed my ip and cloned a diff MAC addy and still the problem persists

Do you guys have any suggestions on whats wrong? I havent made any changes to my PC, nor do i have any kind of spyware/virus/trojans lurking around. I am a technical support officer for a local hospital so i've done all the basic checks, and i am sure the problem is beyond my control

Here is a recent ping log of: hudd-t2core-b-ge-wan61.inet.ntl.com
------------------------------------------------------
C:\Documents and Settings\Phyber>ping 80.7.153.129 -t
Pinging 80.7.153.129 with 32 bytes of data:

Reply from 80.7.153.129: bytes=32 time=7ms TTL=252
Reply from 80.7.153.129: bytes=32 time=6ms TTL=252
Reply from 80.7.153.129: bytes=32 time=82ms TTL=252
Reply from 80.7.153.129: bytes=32 time=221ms TTL=252
Reply from 80.7.153.129: bytes=32 time=192ms TTL=252
Reply from 80.7.153.129: bytes=32 time=201ms TTL=252
Reply from 80.7.153.129: bytes=32 time=72ms TTL=252
Reply from 80.7.153.129: bytes=32 time=7ms TTL=252
Reply from 80.7.153.129: bytes=32 time=7ms TTL=252

Notice the constant 6-8 MS and then BOOM it jumps to 200+ for a few pings, do you think this is the problem? Also here are the results of a speedtest below:

------------------------------------------------------------------
248.4 kilobits per second
Communications 248.4 kilobits per second
Storage 30.3 kilobytes per second
1MB file download 33.8 second
------------------------------------------------------------------

^^ See how ridiculous that is

Any help or advice is appreciated guys! I hope we can resolve this, im getting fed up of the 0% support we're getting from NTL ...:td:

[Paul K]

I take it you have done the usual round of AV, spyware and trojan sweeps just to make sure you are clean. Have you checked your power levels?

[obscura2k]

As said in the original post mate, i have no spyware or trojans, and have taken the basic tests, left it all off for a full day aswell ... power levels are fine ... also its happening to 3 others i know ... 3 of us all download games quite heavily, and i think we're been "slowed down" by NTL or something

[Ignition]

PM me your current IP address please dude.

BTW don't ping core as a guide to performance, intermittently it gets a bit busy and will respond to pings a bit late.

[Ignition]

Have had a play and obscura has informed me connection is back to normal speed. :tu:

[obscura2k]

Yo,

This guy is like a genius! Im going to call him GOD from now on ...

** does a little dance around the room **

Really can't tell you how much i appreciate your time, effort, and skills!

Fanks mate!
oB

[Ignition]

Yo,

This guy is like a genius! Im going to call him GOD from now on ...

** does a little dance around the room **

Really can't tell you how much i appreciate your time, effort, and skills!

Fanks mate!
oB

You're very welcome :cool:

[bobna]

what was the problem, because im having almost the same problem, power levels are fine but cannot browse without waiting for about 5mins for a page to load, pages timing out most of the time,

[obscura2k]

seems to be back again :-(

[bobna]

obscura2k,

what area of hudds are you in? just just see if it's an area prob or a more widespread prob

[obscura2k]

Im up in Fixby near the ASDA, and my 2 mates are down in Mirfield ... Ignition did warn me it was a temp fix, but at least he knows what the problem is, and can sort it out hopefully

where you at? bobna, go do a speed test @ www.bandwidthplace.com (http://www.bandwidthplace.com) and tell me what you get

[bobna]

up in Rawthorpe here,

speed test was slow, took 5 attempts to even get to the results page

3mb connection

Communications 50.2 kilobits per second
Storage 6.1 kilobytes per second
1MB file download 2.8 minutes
Subjective rating Slow

[obscura2k]

Rawthorpe, sure someone aint trying to nick your box outside? hehe just kidding ... well NTL still deny theres a problem, but there's a suprise!

O well !!!

[jasey]

Hi,

Ive been with NTL for nearly 5 years now, and this is the first fault to really affect me.

On Thursday morning, my CM lost connection briefly, it was a planned outage to do some streamlining apparrently. Since then, my internet connection has gone down the pipes big time.

I noticed the problem on Friday, mainly on slow browsing, but the big problem was newsfeeds. As you can see from the reverse traceroute from my NSP, were dropping packets somewhere around the hudds area. Anyone else getting this?

BTW, I tried to call in a fault, apparrently NTL support are open seven days a week now. The recorded message says theyre closed till tomorrow :(


HOSTLOSSRCVDSENTBESTAVGWORSTge2-8-1000m.sw1.easynews.com0%10100.365.0445.28ae0-4000m.core-02.phx1.puregig.net0%10100.380.550.92ge0-0-0-52.jr1.phx1.llnw.net0%10100.981.342.82ge1-13.fr1.dal.llnw.net0%101028.1029.7339.13ge2-12.fr1.iad.llnw.net0%101063.2464.1766.91ge1-14.fr1.lga.llnw.net0%101068.7069.7274.68ge1-9-1259.fr1.ams.llnw.net0%1010150.17154.62192.97195.6 9.144.400%1010147.09161.79213.42pop-bb-b-so-220-0.inet.ntl.com0%1010147.07147.39148.04pop-bb-a-ae0-0.inet.ntl.com0%1010146.79147.02147.53pop-bb-b-ae0-0.inet.ntl.com0%1010146.89147.14147.56lee-bb-a-so-700-0.inet.ntl.com0%1010152.18152.96157.51lee-bb-b-ae0-0.inet.ntl.com0%1010152.26152.96157.58hudd-t2core-b-pos31.inet.ntl.com10%910152.58170.76313.63hudd-t2cam1-b-ge-wan31.inet.ntl.com10%910152.67152.90153.22hudd-heck-ubr-1-ge20.inet.ntl.com20%810153.20153.56154.18(my ip address)10%910160.02165.04188.79

[kronas]

im currently having browsing issues, i solved this by changing proxies.

http://homepage.ntlworld.com/robin.d.h.walker/cmtips/trancache.html

this link will tell you how to change yours.

[Tricky]

Mine has been dodgy for approx 2-3 weeks now, finally lost rag with CS and they are sending an engineer cos mine is OK when I reboot modem (OK for about 1hour!)

[Seafort]

Yes im in Kirklees and ive been having slow speeds from friday.

I get slow speeds in daytime but max speed in early mornings which makes no sense whatsoever.

The slow speeds starts at 9am again and are still ongoing.

i rung ntl CS but they were no help as they blamed my pc and not their systems.
It's been fine until friday where it slowed right down to 10-15k/s on a 2mbit line.

[Lee]

Same issues here in Lindley peeps..

Slow browsing - cant get some some sites at all.. boots.com being one example, and this forum barely loads.

This started earlier in the week after the 'network upgrades' and has been an intermittent problem ever since.

Speedtest Results:

2.5 megabits per second

Communications 2.5 megabits per second
Storage 308.5 kilobytes per second
1MB file download 3.3 seconds
Subjective rating Great

[Ignition]

Thanks for the info gents, this suggests a fault somewhere along your common link...

Could you all please PM me or post here a traceroute to www.ntlworld.com and another to www.nildram.net

Please only those in the Huddersfield / Heckmondwyke area suffering speed issues, other issues are irrelevant and will only slow my work on this one.

Thank you!

[obscura2k]

Trace to NTLWORLD.COM:

Tracing route to www.ntlworld.com (http://www.ntlworld.com/) [62.253.162.30]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 7 ms 9 ms 10.137.95.254
3 7 ms 7 ms 8 ms hudd-t2cam1-b-ge93.inet.ntl.com [80.7.154.133]
4 7 ms 8 ms 7 ms hudd-t2core-b-ge-wan61.inet.ntl.com [80.7.153.12
9]
5 10 ms 7 ms 8 ms hudd-t2core-a-pc1.inet.ntl.com [80.7.153.13]
6 11 ms 8 ms 7 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]
7 * 8 ms 8 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
8 16 ms 17 ms 14 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
9 16 ms 13 ms 15 ms win-dc-a-v903.inet.ntl.com [213.105.174.34]
10 15 ms 14 ms 13 ms www.ntlworld.com (http://www.ntlworld.com/) [62.253.162.30]
Trace complete.

--------------------------------------------------------------------
Trace to www.nildram.net (http://www.nildram.net/):

1 <1 ms <1 ms <1 ms 192.168.1.1
2 16 ms 8 ms 9 ms 10.137.95.254
3 9 ms 6 ms 8 ms hudd-t2cam1-a-ge93.inet.ntl.com [80.7.154.5]
4 21 ms 19 ms 8 ms hudd-t2core-a-ge-wan61.inet.ntl.com [80.7.153.1]
5 8 ms 7 ms 10 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]
6 8 ms 9 ms 7 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 32 ms 15 ms 15 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 40 ms 15 ms 14 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]
9 17 ms 18 ms 17 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]
10 18 ms 18 ms 16 ms lon1-10.nildram.net [213.208.106.169]
11 17 ms 16 ms 16 ms pear.nildram.net [195.149.20.145]
Trace complete.

Hope that helps mate, you have my IP addy in PM from last night

[Lee]

Tracing route to www.ntlworld.com [62.253.162.30]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms (none) [192.168.11.1]
2 * * * Request timed out.
3 10 ms 9 ms 7 ms hudd-t2cam1-a-ge95.inet.ntl.com [80.7.154.13]
4 7 ms 16 ms 13 ms hudd-t2core-a-ge-wan61.inet.ntl.com [80.7.153.1]

5 11 ms 8 ms 8 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]

6 17 ms 10 ms 9 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 14 ms 25 ms 16 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

8 15 ms 15 ms 14 ms win-dc-a-v903.inet.ntl.com [213.105.174.34]
9 15 ms 15 ms 33 ms www.ntlworld.com [62.253.162.30]

Tracing route to pear.nildram.net [195.149.20.145]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms (none) [192.168.11.1]
2 * * * Request timed out.
3 9 ms 9 ms 8 ms hudd-t2cam1-b-ge95.inet.ntl.com [80.7.154.141]
4 8 ms 7 ms 9 ms hudd-t2core-b-ge-wan61.inet.ntl.com [80.7.153.12
9]
5 7 ms 10 ms 9 ms hudd-t2core-a-pc1.inet.ntl.com [80.7.153.13]
6 10 ms 9 ms 8 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]

7 10 ms 9 ms 8 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
8 36 ms 24 ms 15 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

9 14 ms 22 ms 21 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

10 18 ms 16 ms 23 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]

11 105 ms 23 ms 22 ms lon1-10.nildram.net [213.208.106.169]
12 17 ms 16 ms 17 ms pear.nildram.net [195.149.20.145]

Hmmm these look ok, and I've just tried boots.com which i couldn't access about an hour ago, and it seems fine now...

[Lee]

please see this thread too:

http://www.cableforum.co.uk/board/showthread.php?t=30911

[Raistlin]

Hi guys :welcome: to Cable Forum :)

@ jasey:

Is there any chance you could edit your post so that the stuff at the bottom of it doesn't throw the page widths out please?

Thanks :)

[obscura2k]

Yeh just to note, mine seems ok at the moment ... is this another temp fix or a permanent thing?

Thanks
oB
__________________

Lee, you seem to time out on ur 2nd hops?

[Ignition]

Is ok I see a problem, am on it..

This issue should now be improved?

[Raistlin]

Looks like the Bat Signal is working over time today Ignition :tu:
__________________

Failing the OP doing it, any chance you could look at it while you're here Paul M?

;)
__________________

:woot: Thank you :)

[Ignition]

Actually don't worry too much about the above, traced to a faulty 2.5Gbps link, traffic has been rerouted through a resilient path.

[obscura2k]

TA mate! u rox!

[Paul]

Nope. Ig is on the case so theres no point.
__________________

I would guess this is probably the same fault as being dealt with here;

http://www.cableforum.co.uk/board/showthread.php?t=30911

Topic closed, please use the other one. :)

[Ignition]

Haha wasn't me that fixed it I just gave someone a ring they were already on the case :)

EDIT: Just wondering if anyone of the people who have previously criticised ntl's obviously oversubscribed network will comment on the fact 2.5Gbps can be rerouted (actually could happily lose multiple 10Gbps links but still).

[jtwn]

Well I know that ntl has 60% more PoPs then BT if thats of any relevance :Pumpkin:

[bobna]

C:\tracert www.ntlworld.com

Tracing route to www.ntlworld.com [62.253.162.30]
over a maximum of 30 hops:

1 10 ms 11 ms 10 ms 10.137.39.254
2 10 ms 27 ms 9 ms hudd-t2cam1-a-ge94.inet.ntl.com [80.7.154.9]
3 9 ms 9 ms 10 ms 80.7.153.1
4 10 ms 22 ms 10 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]

5 10 ms 31 ms 10 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
6 * * * Request timed out.
7 * * * Request timed out.
8 * 19 ms 15 ms www.ntlworld.com [62.253.162.30]

Trace complete.


C:\>tracert www.nildram.net

Tracing route to pear.nildram.net [195.149.20.145]
over a maximum of 30 hops:

1 10 ms 12 ms 9 ms 10.137.39.254
2 8 ms 9 ms 10 ms hudd-t2cam1-a-ge94.inet.ntl.com [80.7.154.9]
3 9 ms 10 ms 9 ms hudd-t2core-a-ge-wan61.inet.ntl.com [80.7.153.1]

4 11 ms 9 ms 10 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]

5 9 ms 9 ms 10 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
6 15 ms 17 ms 16 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

7 17 ms 17 ms 16 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

8 24 ms 18 ms 17 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]

9 21 ms 18 ms 18 ms lon1-10.nildram.net [213.208.106.169]
10 17 ms 15 ms 17 ms pear.nildram.net [195.149.20.145]

Trace complete.

this is what i get

[kronas]

Actually don't worry too much about the above, traced to a faulty 2.5Gbps link, traffic has been rerouted through a resilient path.

will this affect speeds, im still getting flakey speeds, although browsing is alot better.

:)
__________________



Please only those in the Huddersfield / Heckmondwyke area suffering speed issues, other issues are irrelevant and will only slow my work on this one.

Thank you!

its heckmondwike ;) ill let you off this time. :D

[Neil]

its heckmondwike ;) ill let you off this time. :D

Are you sure you want Ignition's help? ;)

[kronas]

Are you sure you want Ignition's help? ;)

i think hes god when it comes to these types of things :p: :D

to answer your question yes, but details have to be corrected ;)

[jasey]

Cheers Ignition, seems like its been sorted to some extent for me too.


Less packet loss, better download speeds, more stable with less "connection lost/reset" errors. I dont know if its back to as good as it was, but its back in the "happy customer" territory :p:

This has to have been the first time Ive ever felt disappointed with NTL, which is saying a lot seeing as Ive been with them so long now. 1.5 days disappointment in 4+ years isnt a bad record :)

[Ignition]

Speeds should be back as they were, untouched.

If there's still probs it's a seperate issue.

[bobna]

still got problems, but not as bad


btw, have just noticed the rdy light flashing about every 5 mins or so, whats that all about

[Seafort]

Im still having problems during daytime.
Im in Lepton Huddersfield.

Tracing route to www.ntlworld.com (http://www.ntlworld.com) [62.253.162.30]
over a maximum of 30 hops:

1 3057 ms 9 ms 7 ms 10.137.175.254
2 15 ms 9 ms 8 ms hudd-t2cam1-a-ge96.inet.ntl.com [80.7.154.29]
3 8 ms 10 ms 11 ms hudd-t2core-a-ge-wan61.inet.ntl.com [80.7.153.1]

4 10 ms 12 ms 10 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]

5 9 ms 8 ms 9 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
6 15 ms 15 ms 15 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

7 15 ms 15 ms 14 ms win-dc-a-v902.inet.ntl.com [62.253.187.222]
8 24 ms 21 ms 18 ms www.ntlworld.com (http://www.ntlworld.com) [62.253.162.30]

Trace complete.

Tracing route to www.ntlworld.com (http://www.ntlworld.com) [62.253.162.30]
over a maximum of 30 hops:

1 3057 ms 9 ms 7 ms 10.137.175.254
2 15 ms 9 ms 8 ms hudd-t2cam1-a-ge96.inet.ntl.com [80.7.154.29]
3 8 ms 10 ms 11 ms hudd-t2core-a-ge-wan61.inet.ntl.com [80.7.153.1]

4 10 ms 12 ms 10 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]

5 9 ms 8 ms 9 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
6 15 ms 15 ms 15 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

7 15 ms 15 ms 14 ms win-dc-a-v902.inet.ntl.com [62.253.187.222]
8 24 ms 21 ms 18 ms www.ntlworld.com (http://www.ntlworld.com) [62.253.162.30]

Trace complete.

im getting approx 60k/s on newsgroups on a 2mbit line. it was fine earlier.
hope any1 can help.

[bobna]

just got back from a lazy day off from work (pub) and my conncetion seems (fingers crossed) to be working as it should,

webpages load quick, no timeouts and net downloads are at about normal

thanks to everyone for their help, Ignition ur a great guy thanx

[Seafort]

the 2nd tracert was meant to be

Tracing route to pear.nildram.net [195.149.20.145]
over a maximum of 30 hops:

1 18 ms 9 ms 23 ms 10.137.175.254
2 9 ms 15 ms 7 ms hudd-t2cam1-a-ge96.inet.ntl.com [80.7.154.29]
3 30 ms 11 ms 8 ms hudd-t2core-a-ge-wan61.inet.ntl.com [80.7.153.1]

4 10 ms 9 ms 8 ms man-bb-a-so-200-0.inet.ntl.com [62.253.188.209]

5 10 ms 26 ms 9 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
6 17 ms 15 ms 40 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

7 19 ms 18 ms 15 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

8 28 ms 16 ms 16 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]

9 18 ms 17 ms 20 ms lon1-10.nildram.net [213.208.106.169]
10 * 19 ms 19 ms pear.nildram.net [195.149.20.145]

Trace complete.

im still downloading on average 60k/s when its meant to be 240k/s. something is quite wrong with ntls hardware/systems.

[bobna]

seafort,

try a speedtest at http://bandwidthplace.com/speedtest/

and post your results, don't be downloading anything while your taking the speed test

[Raistlin]

seafort,

Where are you downloading from/what are you downloading?

[Seafort]

Communications 710.7 kilobits per second
Storage 86.8 kilobytes per second
1MB file download 11.8 seconds
Subjective rating Good

i have a 2mbit line.

[Raistlin]

Ok, now try this one (which is located in this country).

http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html
__________________

If you have any ad blocking software running, turn it off before running the test though.

[Seafort]

Mon, 27 Jun 2005 17:40:50 GMT
1st 128K took 516 ms = 254016 Bytes/sec = approx 2113 kbits/sec
2nd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
3rd 128K took 2844 ms = 46087 Bytes/sec = approx 383 kbits/sec
4th 128K took 547 ms = 239620 Bytes/sec = approx 1994 kbits/sec

[obscura2k]

didnt realise there was that many members frrom Hudds heh

[bobna]

well, it seems the problem has returned!

i see from the ntl server status page their going to be doing some work affecting the kirklees area tonight 12am - 6am will this sort this terrible problem were all having?

[aceave0]

hi i live in hecky at upper barker street and i am only getting 1 meg download but i pay for a 3 meg download can u help its been like this a week now




Your IP address has beed detected as 62.252.96.18..
29-06-05 @ 16:49
Out BGP (port 119, 23, 80, 3128, etc)
2 ae4.j3.iad.scnet.net (66.225.244.161) 9.459 ms 9.645 ms 9.894 ms
3 so7-0-0.j3.iad.scnet.net (64.202.119.126) 10.619 ms 9.450 ms 9.704 ms
4 nyk-bb1-pos7-1-0.telia.net (213.248.80.70) 9.913 ms 9.422 ms 9.270 ms
5 ldn-bb1-pos7-1-0.telia.net (213.248.65.89) 76.930 ms 77.047 ms 77.097 ms
6 ldn-b2-pos11-2.telia.net (213.248.64.78) 77.059 ms 77.045 ms 77.093 ms
7 ntl-110030-ldn-b2.c.telia.net (213.248.75.90) 80.759 ms 80.396 ms 80.027 ms
8 bre-bb-b-so-500-0.inet.ntl.com (62.253.188.118) 81.892 ms 81.790 ms 81.450 ms
9 ren-bb-a-so-100-0.inet.ntl.com (62.253.185.165) 91.516 ms 91.674 ms 91.645 ms
10 lee-bb-b-so-600-0.inet.ntl.com (62.253.185.162) 91.299 ms 91.548 ms 91.247 ms
11 hudd-t2core-b-pos31.inet.ntl.com (62.253.188.214) 109.191 ms 236.176 ms 200.743 ms
12 hudd-cache-8.server.ntli.net (62.252.96.18) [open] 92.776 ms 92.306 ms 92.371 ms

Out SC (port 7000)
2 ae4.j3.iad.scnet.net (66.225.244.161) 9.886 ms 9.957 ms 9.892 ms
3 so7-0-0.j3.iad.scnet.net (64.202.119.126) 9.914 ms 9.301 ms 9.782 ms
4 nyk-bb1-pos7-1-0.telia.net (213.248.80.70) 9.911 ms 9.366 ms 9.157 ms
5 ldn-bb1-pos7-1-0.telia.net (213.248.65.89) 77.078 ms 76.909 ms 77.035 ms
6 ldn-b2-pos11-2.telia.net (213.248.64.78) 77.063 ms 77.068 ms 77.249 ms
7 ntl-110030-ldn-b2.c.telia.net (213.248.75.90) 79.814 ms 79.832 ms 79.516 ms
8 bre-bb-b-so-500-0.inet.ntl.com (62.253.188.118) 127.128 ms 82.423 ms 81.691 ms
9 ren-bb-a-so-100-0.inet.ntl.com (62.253.185.165) 91.258 ms 91.605 ms 91.352 ms
10 lee-bb-b-so-600-0.inet.ntl.com (62.253.185.162) 91.311 ms 91.832 ms 91.206 ms
11 hudd-t2core-b-pos31.inet.ntl.com (62.253.188.214) 91.510 ms 91.608 ms 91.636 ms
12 hudd-cache-8.server.ntli.net (62.252.96.18) [open] 92.023 ms 92.046 ms 92.232 ms

Out Cogent (port 8000)
2 g0-7.na21.b003364-1.dca01.atlas.cogentco.com (38.112.0.125) 9.775 ms 9.170 ms 9.993 ms
3 so-0-2-0.edge2.Washington1.Level3.net (4.68.127.9) 9.967 ms 9.233 ms 9.873 ms
4 so-1-1-0.bbr2.Washington1.Level3.net (64.159.3.65) 9.414 ms 9.289 ms 9.379 ms
5 so-1-0-0.mp1.Manchesteruk1.Level3.net (4.68.128.82) 80.288 ms 138.827 ms 80.390 ms
6 so-11-0.hsa1.Manchesteruk1.Level3.net (4.68.113.102) 80.284 ms 80.315 ms 80.299 ms
7 212.187.137.2 (212.187.137.2) 84.687 ms 84.611 ms 84.589 ms
8 hudd-t2core-a-pos31.inet.ntl.com (62.253.188.210) 107.099 ms 85.104 ms 85.078 ms
9 hudd-cache-8.server.ntli.net (62.252.96.18) [open] 85.283 ms 85.118 ms 85.075 ms

Out BtN (port 9000)
2 ge6-11.colo02.ash01.pccwbtn.net (63.218.94.101) 9.591 ms 10.067 ms 9.479 ms
3 ge3-1.br01.frf02.pccwbtn.net (63.218.14.54) 100.209 ms 100.314 ms 100.277 ms
4 fkft-ic-1.inet.ntl.com (80.81.192.5) 100.273 ms 100.255 ms 100.209 ms
5 nth-bb-a-so-200-0.inet.ntl.com (213.105.174.85) 100.070 ms 100.024 ms 100.099 ms
6 nth-bb-b-ae0-0.inet.ntl.com (62.253.185.118) 98.836 ms 98.654 ms 98.901 ms
7 lee-bb-a-so-600-0.inet.ntl.com (62.253.185.102) 101.931 ms 101.991 ms 102.081 ms
8 lee-bb-b-ae0-0.inet.ntl.com (62.253.187.186) 101.965 ms 102.147 ms 101.961 ms
9 hudd-t2core-b-pos31.inet.ntl.com (62.253.188.214) 102.472 ms 102.486 ms 102.798 ms
10 hudd-cache-8.server.ntli.net (62.252.96.18) [open] 103.103 ms 102.899 ms 102.954 ms
:banghead: :banghead: :banghead: :banghead: :banghead:

[Neil]

<Snip>

What did ntl say/do when you reported it to them?

:welcome: to the site BTW. :)

[Lee]

<snip>

Those look like traceroutes from newshosting, and look similar to mine.

If so, what download speed are you getting from them? I'm in Kirklees using Newshosting and can see 360KB/s (i.e. max bandwidth). Was having problems earlier in the week, but all seems ok now.

Also which port are you using to connect?

[bobna]

still having problems here,

[Tricky]

What did ntl say/do when you reported it to them?

:welcome: to the site BTW. :)

I reported mine and after the usual turn off, remove router, turn on, reboot PC, spin round on chair use left hand for mouse. They are sending an engineer out as mine is OK after a modem reboot for approx 30-60 minutes!!!

[obscura2k]

hehe good luck

[obscura2k]

Problem is back, and worse than before ... basically no browsing at all and only program i can use is ICQ (which is what i use mostly thankgod)

Any suggestions?