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banjo
24-06-2005, 21:42
Hi,
I keep getting a really slow connection with pages taking ages to load, this is the last test that I have done,

Fri, 24 Jun 2005 18:53:47 UTC
1st 128K took 5058 ms = 25914 Bytes/sec = approx 216 kbits/sec
2nd 128K took 2233 ms = 58698 Bytes/sec = approx 488 kbits/sec
3rd 128K took 2613 ms = 50162 Bytes/sec = approx 417 kbits/sec
4th 128K took 2484 ms = 52767 Bytes/sec = approx 439 kbits/sec

This is on a 2 meg connection with a sacm, this keeps happening sometimes 8 or more times a day, resetting the modem seems to cure it for a while but it is now getting annoying, any thoughts or help please ?

Fri, 24 Jun 2005 20:59:36 UTC
1st 128K took 3776 ms = 34712 Bytes/sec = approx 289 kbits/sec
2nd 128K took 3976 ms = 32966 Bytes/sec = approx 274 kbits/sec
3rd 128K took 3725 ms = 35187 Bytes/sec = approx 293 kbits/sec
4th 128K took 1732 ms = 75677 Bytes/sec = approx 630 kbits/sec
iain_herts
24-06-2005, 22:21
hi have u called ntl about this. wot are ur power reading 192.168.100.1 pass/user root/root.

Downstream SNR
Downstream Received Power
Upstream Transmit Power

iain
banjo
25-06-2005, 08:53
hi have u called ntl about this. wot are ur power reading 192.168.100.1 pass/user root/root.

Downstream SNR
Downstream Received Power
Upstream Transmit Power

iain

Thank you for your reply, it got so bad that I had to switch everything off ! No I have not called NTL as from what I have read on this forum they will blame my equipment, here are the power readings with everything running ok after an overnight re-boot.

Downstream Receive Power Level : 6.21 dBmv
Downstream SNR : 31.69 dB
Upstream Transmit Power Level : 39.50 dBmv

Sat, 25 Jun 2005 07:52:50 UTC
1st 128K took 540 ms = 242726 Bytes/sec = approx 2019 kbits/sec
2nd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
3rd 128K took 551 ms = 237880 Bytes/sec = approx 1979 kbits/sec
4th 128K took 521 ms = 251578 Bytes/sec = approx 2093 kbits/sec
Quite a difference !!!
iain_herts
25-06-2005, 10:54
wen u next lose ur connextion do the same again to see if there is any difference in the power readings
Ignition
25-06-2005, 11:03
Gah...

If you don't phone in these things can't be sorted, and from what you've said your issue sounds like it needs an engineer visit.

Again to everyone pretty please when things go wrong report them. The reason that your own equipment may be blamed is because a lot of the faults that are phoned in are actually the customer's own PC!

Phone in, get it logged, run through the standard troubleshooting stuff, and if all checks out they'll probably arrange an engineer for you.
banjo
25-06-2005, 11:19
Sat, 25 Jun 2005 10:09:58 UTC
1st 128K took 1793 ms = 73102 Bytes/sec = approx 608 kbits/sec
2nd 128K took 1882 ms = 69645 Bytes/sec = approx 579 kbits/sec
3rd 128K took 1883 ms = 69608 Bytes/sec = approx 579 kbits/sec
4th 128K took 1542 ms = 85001 Bytes/sec = approx 707 kbits/sec

Downstream Receive Power Level : 5.83 dBmv
Downstream SNR : 31.73 dB
Upstream Transmit Power Level : 39.50 dBmv

Does this help, and could you please give me the freephone number to report this fault, thank you :)
iain_herts
25-06-2005, 11:25
have a look here http://www.cableforum.co.uk/board/article.php?a=9
banjo
25-06-2005, 11:31
have a look here http://www.cableforum.co.uk/board/article.php?a=9

Thank you, will ring NTL now. :angel:
banjo
10-07-2005, 13:06
rang NTL and was told by a very nice man to do a "tracert" when I had problems, my connection is poor at the moment but not as bad as it was but does this give a clue as to the root of the problem.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\WINDOWS\system32>tracert www.ntlworld.co.uk

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

1 210 ms 207 ms 131 ms 10.156.63.254
2 350 ms 348 ms 421 ms brhm-t2cam1-a-ge-wan43-103.inet.ntl.com [213.106
.228.25]
3 39 ms 31 ms 56 ms brhm-t2cam1-b-v99.inet.ntl.com [213.106.229.10]

4 707 ms 607 ms 656 ms brhm-t2core-b-ge-wan61.inet.ntl.com [213.106.231
.165]
5 746 ms 441 ms 443 ms bir-bb-b-so-710-0.inet.ntl.com [62.253.185.149]

6 301 ms 418 ms 410 ms bir-bb-a-ae0-0.inet.ntl.com [62.253.185.153]
7 415 ms 447 ms 443 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]

8 195 ms 78 ms 13 ms win-dc-b-v900.inet.ntl.com [62.253.188.166]
9 345 ms 414 ms 434 ms www.ntlworld.com [212.250.162.47]

Trace complete.

C:\WINDOWS\system32>[/QUOTEMicrosoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\WINDOWS\system32>tracert www.ntlworld.co.uk

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

1 957 ms 619 ms 558 ms 10.156.63.254
2 317 ms 376 ms 143 ms brhm-t2cam1-a-ge-wan43-103.inet.ntl.com [213.106
.228.25]
3 124 ms 314 ms 59 ms brhm-t2cam1-b-v99.inet.ntl.com [213.106.229.10]

4 26 ms 8 ms 8 ms brhm-t2core-b-ge-wan61.inet.ntl.com [213.106.231
.165]
5 605 ms 548 ms 973 ms bir-bb-b-so-710-0.inet.ntl.com [62.253.185.149]

6 807 ms 701 ms 929 ms bir-bb-a-ae0-0.inet.ntl.com [62.253.185.153]
7 789 ms 902 ms 683 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]

8 895 ms 964 ms 997 ms win-dc-b-v900.inet.ntl.com [62.253.188.166]
9 827 ms 523 ms 605 ms www.ntlworld.com [212.250.162.47]

Trace complete.

C:\WINDOWS\system32>
MovedGoalPosts
10-07-2005, 13:48
Obvious things for you to check on your own PC is it's not got any virus, spyware or other malware stuff accidentally loaded. Make sure you have all the latest patches. Presumably you are also not trying to run any other program especially P2P when you are doing the Tracert.

You don't say anything about your home kit. Do you have a firewall running. Is there a router (if so does the problem still occur if you disconnect it). Do you connect via USB or Ethernet (the latter can be more reliable with currrent drivers)

If youv'e got all that checked then you need to keep pestering ntl faults as something would appear to be amis on their kit.
banjo
10-07-2005, 14:11
Obvious things for you to check on your own PC is it's not got any virus, spyware or other malware stuff accidentally loaded. Make sure you have all the latest patches. Presumably you are also not trying to run any other program especially P2P when you are doing the Tracert.Do not use P2P and am not using any other program.

You don't say anything about your home kit. Do you have a firewall running.Yes, but have tried turning it off

Is there a router (if so does the problem still occur if you disconnect it). Yes I have a router and have just disconnected it, will do another tracert without it.

Do you connect via USB or Ethernet (the latter can be more reliable with currrent drivers) Ethernet, but where would I get the updated drivers ?

If youv'e got all that checked then you need to keep pestering ntl faults as something would appear to be amis on their kit.
This is better but this always happens when I turn the modem off and back on again ?

With router back on after re-setting the modem ?

Tracing route to www.ntlworld.com [212.250.162.47]
over a maximum of 30 hops:

1 7 ms 17 ms 7 ms 10.156.63.254
2 8 ms 7 ms 10 ms brhm-t2cam1-b-ge-wan43-103.inet.ntl.com [213.106
.228.153]
3 39 ms 8 ms 7 ms brhm-t2core-b-ge-wan64.inet.ntl.com [213.106.231
.178]
4 14 ms 8 ms 7 ms bir-bb-b-so-700-0.inet.ntl.com [213.105.174.109]

5 9 ms 17 ms 7 ms bir-bb-a-ae0-0.inet.ntl.com [62.253.185.153]
6 12 ms 13 ms 14 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]

7 33 ms 34 ms 12 ms win-dc-b-v903.inet.ntl.com [213.105.174.38]
8 12 ms 13 ms 15 ms www.ntlworld.com [212.250.162.47]

Trace complete.

C:\WINDOWS\system32>
MovedGoalPosts
10-07-2005, 15:47
drivers usually available from the manufacturer of your PC, or it's components.
banjo
10-07-2005, 17:41
drivers usually available from the manufacturer of your PC, or it's components. Thank you.
Paul
10-07-2005, 17:54
rang NTL and was told by a very nice man to do a "tracert" when I had problems, my connection is poor at the moment but not as bad as it was but does this give a clue as to the root of the problem.


1 210 ms 207 ms 131 ms 10.156.63.254
2 350 ms 348 ms 421 ms brhm-t2cam1-a-ge-wan43-103.inet.ntl.com [213.106.228.25]

1 957 ms 619 ms 558 ms 10.156.63.254
2 317 ms 376 ms 143 ms brhm-t2cam1-a-ge-wan43-103.inet.ntl.com [213.106.228.25]
Looking at the start of those traces, you seem to have a local problem - a 957ms ping to your local ubr is appalling :disturbd:
__________________

Compare it to a good one ;


1 7 ms 17 ms 7 ms 10.156.63.254
2 8 ms 7 ms 10 ms brhm-t2cam1-b-ge-wan43-103.inet.ntl.com [213.106.228.153]
banjo
15-07-2005, 18:28
Thank you Paul M, this is my last speed test,
Fri, 15 Jul 2005 17:14:06 UTC
1st 128K took 3505 ms = 37396 Bytes/sec = approx 311 kbits/sec
2nd 128K took 2353 ms = 55704 Bytes/sec = approx 463 kbits/sec
3rd 128K took 2063 ms = 63535 Bytes/sec = approx 529 kbits/sec
4th 128K took 2654 ms = 49387 Bytes/sec = approx 411 kbits/sec

Fri, 15 Jul 2005 17:14:06 UTC
1st 128K took 3505 ms = 37396 Bytes/sec = approx 311 kbits/sec
2nd 128K took 2353 ms = 55704 Bytes/sec = approx 463 kbits/sec
3rd 128K took 2063 ms = 63535 Bytes/sec = approx 529 kbits/sec
4th 128K took 2654 ms = 49387 Bytes/sec = approx 411 kbits/sec

I have found out that my son is playing runescape on his computer and when I disconnect him at my own peril may I add, my access time drop dramaticaly to 7ms or there about, is there anything I can do to "throttle him" :) Thanks.