paulus909
16-06-2005, 23:19
Hi, about 6 weeks ago had a problem in which the ready light kept flashing on my ntl cable modem, if you powered the modem down that would resolve it, sometimes for 5 mins sometimes for an hr or so. In the end I rang ntl and after hrs on the phone they finally sent out an engineer who replaced the modem. It seemed to be fine for about 2 days but now and then over the last 6 weeks since then it does the same but by removing the power cable AND the NTL cable it resolved the problem for longer periods of times.
However over the last week it has got worse than ever, the ready light constantly flashes and when removing both the cables (just the power isnt good enough) it fixes itself for about 10 minutes, then starts flashing.
On some occasions both the ready light and the sync light go out completely.
I really do not want to have to call the support line again. Here are some stats...any ideas?
Downstream Status:
Downstream Frequency : 402750000 Hz
Downstream Receive Power Level : -4.1 dBmV
Downstream SNR : 31.4 dB
Upstream Status:
Upstream Transmit Power Level : 61.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 22000000 Hz
ALso in the event log got things like this:
FRI JUN 10 17:17:37 2005
No UCD's Received - Timeout
MON JUN 13 10:30:42 2005
DHCP FAILED - Discover sent, no offer received
WED JUN 15 16:16:28 2005
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
MON JUN 13 10:32:03 2005
TFTP Failed - OUT OF ORDER packets
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
SYNC Timing Synchronization failure - Failed to acquire FEC framing
THU JUN 16 20:40:55 2005
Link up--Cable interface
Link down--USB interface
Thanks
However over the last week it has got worse than ever, the ready light constantly flashes and when removing both the cables (just the power isnt good enough) it fixes itself for about 10 minutes, then starts flashing.
On some occasions both the ready light and the sync light go out completely.
I really do not want to have to call the support line again. Here are some stats...any ideas?
Downstream Status:
Downstream Frequency : 402750000 Hz
Downstream Receive Power Level : -4.1 dBmV
Downstream SNR : 31.4 dB
Upstream Status:
Upstream Transmit Power Level : 61.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 22000000 Hz
ALso in the event log got things like this:
FRI JUN 10 17:17:37 2005
No UCD's Received - Timeout
MON JUN 13 10:30:42 2005
DHCP FAILED - Discover sent, no offer received
WED JUN 15 16:16:28 2005
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
MON JUN 13 10:32:03 2005
TFTP Failed - OUT OF ORDER packets
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
SYNC Timing Synchronization failure - Failed to acquire FEC framing
THU JUN 16 20:40:55 2005
Link up--Cable interface
Link down--USB interface
Thanks