can i get the upgrade

[LFC fan]

hello

i have a 750k broadband xbox+pc package.
i recieved a letter about 750k going up to 2mb automatically by the end of may. this hasn't happened and today when i tried to upgrade manually online it says this: We are sorry that your current package or connection speed is not appropriate for an online speed upgrade.

does this mean i cant get it.
im going to ring up on monday when the lines open but i just wondered wether i can get the upgrade.

[iain_herts]

hi and :welcome: to the site as far as i know EVERY is able to get the upgrade.to upgrade online u have to have a sacm if u have a set top box and its a pace fone up CS on monday as u will need to have a new box for the upgrade.

hope this helps.

iain

[LFC fan]

thanks 4 the quick reply

i have a cable modem though
i think i should get the upgrade as its just the same but 2 pound extra

[Paul K]

Think you might need to call CS due to the Xbox live package, not sure though. Faults are open tomorrow but I don't know wether they will be able to do the upgrade for you, worth a try though ;)

[iain_herts]

hi try rebooting ur modem leave off for a few mins and turn it bk on u MAY get the new speed then. if not then fone up CS and see wot they say.

iain

[maverick]

Call cs on Monday they will be able to manually upgrade your package,the reason it is failing online is because of the xbox package asigned to your account.Be sure to tell them you want the 2 mb xbox upgrade.

[LFC fan]

thanks again
please click here (http://www.adslguide.org.uk/tools/speedchart.asp?id=a0d63db51046d2135444e645d54)
does this mean my connection is now 2mb as i done a check on cnet.com and it said 786k

[JohnHorb]

Looks like a 2 Meg connection to me :tu:

[iain_herts]

run this 1 and post bk http://homepage.ntlworld.com/robin.d.h.walker/speedtest.html

[maverick]

thanks again
please click here (http://www.adslguide.org.uk/tools/speedchart.asp?id=a0d63db51046d2135444e645d54)
does this mean my connection is now 2mb as i done a check on cnet.com and it said 786k

Yes your definately on 2mb with those speeds

[LFC fan]

heres the test results

Sat, 11 Jun 2005 20:53:59 UTC
1st 128K took 531 ms = 246840
Bytes/sec = approx 2054 kbits/sec
2nd 128K took 532 ms = 246376 Bytes/sec = approx 2050 kbits/sec
3rd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
4th 128K took 547 ms = 239620 Bytes/sec = approx 1994 kbits/sec
__________________

how come when i checked it on cnet speed check (http://reviews.cnet.com/Bandwidth_meter/7004-7254_7-0.html) it said its only 750k though

could somebody else try it to see what it says about their connection pls

[JohnHorb]

I'd ignore cnet - tells me 701k, and I'm on 3MB LOL

[LFC fan]

cnet must not give proper results then.

[JohnHorb]

Seems not. Don't know why though (not that I care - I'm quite happy with my 3MB ;) )

[iain_herts]

iv just done the cnet and comes up as 659.3 Kbps - You 659.3 kbps and the 1 i posted comes up as
Sat, 11 Jun 2005 21:04:33 GMT
1st 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
2nd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
3rd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
4th 128K took 1094 ms = 119810 Bytes/sec = approx 997 kbits/sec

i think its cos the cnet server are in the usa and this 1 is hosted on the ntl server so u get ur true connection speed.

[Jules]

Welcome to the forum LFCfan

[LFC fan]

so i have 2meg
must have upgraded when i turned my modem of fore a bit like u suggested.
thanks 4 all your help guys, this forums cool

[iain_herts]

n/p glade to of be able to suggest something and it work for once well hope u stick around.

iain

[claret]

Tue, 14 Jun 2005 09:20:27 UTC
1st 128K took 1472 ms = 89043 Bytes/sec = approx 741 kbits/sec
2nd 128K took 1713 ms = 76516 Bytes/sec = approx 637 kbits/sec
3rd 128K took 1172 ms = 111836 Bytes/sec = approx 930 kbits/sec
4th 128K took 1452 ms = 90270 Bytes/sec = approx 751 kbits/sec

What does all this mean, i am on 750k, and npt sure if i have got the upgrade as yet

[Paul K]

Are you on a stand alone modem or stb as that looks like the answer is no you haven't got your upgrade yet. If you are on a STB you will need to call CS to ask for it to be done.

[claret]

Modem connected to the stb, due to the black pace box being unable to cope with the speed when i was connected at 1mb

[Paul K]

Modem connected to STB? Normally they seperate the feed, are you sure the cable from the modem goes to the STB?
If it is a normal SACM connection then point it here
http://www.ntlworld.com/data-feeds/editorial/microsites/tierMigration/
and follow instructions but if it is going through the STB then you have to call CS and ask about the upgrade I'm afraid.

[claret]

Originally it came from the STB, but as i said, when i was on 1mb BB, i was having plenty of issues with internet going down, and picture freezing on tv, so eventually they put a modem in, and lo and behold its sat on top of my STB/DVD player:o :confused:

[Paul K]

Originally it came from the STB, but as i said, when i was on 1mb BB, i was having plenty of issues with internet going down, and picture freezing on tv, so eventually they put a modem in, and lo and behold its sat on top of my STB/DVD player:o :confused:
But where does the cable that connects to the SACM come from? If it comes from the STB then you will need to call CS as sometimes they have to be upgraded manually.
If however the cable that feeds the SACM does not come out of the STB you should be able to use the tier migration screen to put your upgrade through automatically.