Was it a mistake ?

[tarun.sonania]

My first week with NTL (sad part) and i am already loving it. Here is how was my first and only week with NTL.

I had Zen Internet Broadband 1Mbps for more than 1 yr (i never ever had a single problem with their service, big :tu: to them) but had NTL cable. Zen insisted on having a BT line so i was paying up for two lines. Last week i put an end to BT line and got NTL line installed (was already paying for it with Cable TV) and got 2 Mbps service. And since then am regretting each hour.

Friday 27th May - Service Installed :) , i went to every speed test tool available (i think 26 in all) and confirmed that its a 1 Mbps line and not 2 which i wanted :shocked: . After spending 40 minutes on phone and convincing them that i know what i am talking about (the customer services are really from some weird planet), they finally increase it to 2 and i confirm and go to the nearest pub (i have spent whole day). It doesn't end there, i had to restart the modem twice in the night.

Saturday, Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday (each had around 15-16 restarts of the modem) and finally it goes down for good. The Sync light is not coming up at all. After spending another 2 hours on phone, i have an engineer coming on now on monday.

Today i didn't want to sit idle so i kept on restarting it until i got the connection. I have been checking signal levels when i can but this http://192.168.100.1 times out many times for no reason. Next chance i get i will post them. (although they looked within the limits)

Also i have WGT624v2 and it seems they really don't want to live in the same space. But i never had a single problem when i was using Zen modem.

[Paul K]

Welcome to the forum :)
Even if they are within the limits if your stand alone cable modem is constantly resetting then there is a problem. Are you resetting it or are the lights going out on it?
Can you try using a cable between the wireless router and the PC temporarily to make sure everything is set up properly and it isn't the wireless dropping the connection to the modem?

[tarun.sonania]

Hi Paul, yes i am doing that every half an hour. I have 1 other PC connected wireless. But its the modem which hangs. The lights Sync and Rdy remain lit. I try renewing the IP (laptop directly to the modem) and it just hangs. Then i reset the modem (4-5 times) until i get the connection back. But i still can't pull the http://192.168.100.1/
But things were not this bad during monday, tuesday and wednesday. I had to reset the modem but it used to connect in first reset. Also i was able to pull the web access but not now.
I will look like a jerk if the engineer comes tomorrow and the modem 'behaves' in front of him :erm: . I know there is something wrong with the modem and i hope it is like this tomorrow.

[Paul K]

If the lights stay on then it might not be the modem locking up. You shouldn't be having to reset the modem everyday, ours only gets reset when the network fails locally to us (signal strength was last problem). Have you tried the connection direct from the SACM to a computer without the router to see if it locks up?
When it is working what information do you get if you go to a cmd box and type ipconfig /all ?

[bayonet]

Hi tarun
Sorry to hear about the modem problem, what happens if you take the router out of the setup and just try connecting one of the PCs direct to the modem with the ethernet cable? One other quick question the router doesn't have a modem in it does it?

[tarun.sonania]

Hi Bayonet, thats how its right now (no router just modem and laptop). I have switched on to the other PC but no difference. Though saving few bucks was my idea when switching from Zen to NTL (my gf is so annoyed as she is an eBay addict, no chance of s*x again tonight :( ).

Worst of all, i work from home and i will have to explain 'again' tomorrow (i do programming for living).

By the way i found this (i guess you all already know about it). http://www.ntlhell.co.uk/

[Paul K]

Did you power off the modem when you connected the Laptop to it? Might kick it into life for a little while if you try.

[bayonet]

Ok tarun didn't see Paul's post just before mine what are the modem lights at the moment? are SYNC and RDY solid green? If so what is the IP address?

Assuming it's WIN XP can you check if it's set to obtain an IP address automatically on the connection properties?

[tarun.sonania]

The IP is derived from the modem and this is how ipconfig looks like right now

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 570x Gigabit Integrated Con
troller
Physical Address. . . . . . . . . : [Admin Edit:Removed]
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : [Admin Edit:Removed]
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 81.98.54.XXX
DHCP Server . . . . . . . . . . . : 80.1.224.XX
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Disabled
Lease Obtained. . . . . . . . . . : 05 June 2005 19:17:24
Lease Expires . . . . . . . . . . : 06 June 2005 22:42:00

Paul, i did try it earlier but will give it another shot again. I hope i get the connection back.

Bayonet, the lights are like this right now (which i believe is normal)
Sync - stays green
Rdy - stays green
Enet - blinking
D/s - blinking

But earlier when i reset this is how it goes on until i get the connection
After power on, Sync - stays green and Rdy - blinks. After 20-30 seconds the Rdy - still blinking but Sync - goes off completely. At this moment i reset again until i get the normal lights (Sync and Rdy both staying green).

[bayonet]

Everything looks fine from those details if it keeps resetting maybe the engineer will change the modem tomorrow.

If so no need to reregister call this number 0845 650 0121 and we'll add the new modem on to your account

[tarun.sonania]

Cool, thanks bayonet. I will wait until tomorrow then. But in the meantime i decided to give it another try and i seem to have the cause !!!

I turned off the modem and laptop. I put back the router (hoping for a miracle and maybe i got one ;) )

Upon starting of modem, i waited for the rdy and sync to be green and not blinking, i switched on the router and waited for a minute. Then i switched on the laptop. And i get the internet. :) Without a delya i try to access http://192.168.100.1/ and i get through. I try to copy the status page (below) and the internet is gone.

Cable Modem Status

Procddure



Status



Comment



Acquire Downstream Channel586750000 HzLockedConnectivity StateOKOperationalBoot StateOKOperationalSecurityDisabledDisabled

Aha, but guess what i have just now found something. In XP event viewer i get this line when i couldn't pull anything in IE

The system detected an address conflict for IP address 192.168.0.2 with the system having network hardware address 00:09:5B:C2:07:B0. Network operations on this system may be disrupted as a result.

And after 2 minutes, again the IE pulls up everything normally.

This means the DHCP server is getting conflict. At the moment, the router should be issuing the IP (192.168.0.2) then who else is trying to do that ? I will give it another go and repeat everything and see what happens.

[bayonet]

Ok hope it works if it is your end still give us a call to cancel the engineer

[tarun.sonania]

Hmmm, i saw this error as well in event viewer ..


The IP address lease 81.98.54.101 for the Network Card with network address 0011435C24E7 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

This IP should be issued by the modem but in the current config (modem --> router --> laptop) the router should be issuing IP ?

[Paul K]

Cool, thanks bayonet. I will wait until tomorrow then. But in the meantime i decided to give it another try and i seem to have the cause !!!

I turned off the modem and laptop. I put back the router (hoping for a miracle and maybe i got one ;) )

Upon starting of modem, i waited for the rdy and sync to be green and not blinking, i switched on the router and waited for a minute. Then i switched on the laptop. And i get the internet. :) Without a delya i try to access http://192.168.100.1/ and i get through. I try to copy the status page (below) and the internet is gone.

Cable Modem Status

Procddure



Status



Comment



Acquire Downstream Channel586750000 HzLockedConnectivity StateOKOperationalBoot StateOKOperationalSecurityDisabledDisabled

Aha, but guess what i have just now found something. In XP event viewer i get this line when i couldn't pull anything in IE

The system detected an address conflict for IP address 192.168.0.2 with the system having network hardware address 00:09:5B:C2:07:B0. Network operations on this system may be disrupted as a result.

And after 2 minutes, again the IE pulls up everything normally.

This means the DHCP server is getting conflict. At the moment, the router should be issuing the IP (192.168.0.2) then who else is trying to do that ? I will give it another go and repeat everything and see what happens.


How secure is your wireless network? Your router should be taking the first IP address and then assigning others to the PCs attached to it. Have you tried turning everything off, turn on modem, wait till lights lock, turn on router, wait till it settles and then turn on PC?
It might be that someone living near you has a wireless setup too, have you tried changing channels that the router works on?

[tarun.sonania]

Yes, i use WEP 128 bit encryption and i check every few hours anyways to make sure who is using (its always my laptop and the other PC).

Let me try to do this process again. I will be back in 5 after that. Lets see what happens ?

[Paul K]

Did you have to adjust your router settings at all to work with Zen? I'd be tempted to do a hardware reset on the router in case there are any old settings in there that are clashing with the NTL modem.

[tarun.sonania]

Paul, i have cleared the old settings on router by hard reset and reentered the new settings 4 times after NTL installation. I have just got back online after doing again the sequence of booting (modem -- > router --> laptop). things seem ok ateast till now.

I will see how it goes from here... what do i have to do to cancel the engineer if everything comes back normal ? I dnt want engineer to come and discover that everything is running fine.

This forum is cool.

[Paul K]

Could try ringing CS first thing tomorrow and tell them the engineer is no longer required. Make sure it's been stable up till then though just in case :)

[tarun.sonania]

The IP is derived from the modem and this is how ipconfig looks like right now
Paul, i did try it earlier but will give it another shot again. I hope i get the connection back.

Bayonet, the lights are like this right now (which i believe is normal)
Sync - stays green
Rdy - stays green
Enet - blinking
D/s - blinking

But earlier when i reset this is how it goes on until i get the connection
After power on, Sync - stays green and Rdy - blinks. After 20-30 seconds the Rdy - still blinking but Sync - goes off completely. At this moment i reset again until i get the normal lights (Sync and Rdy both staying green).
__________________

It seems to have stayed overnight. Nothing particular in event log (XP). But the speed is going up and down, it has shown anywhere between 500 Kbps to 1900 Kbps. ? I use terminal services a lot and it just gets hung. Then the speed gets back to normal but its difficult to use it that way.

i should still wait for the engineer today ? is it something to do with signal levels ? (the reason i am not going to the web access for modem is that i have observed once i access it, my connection suffers. I don't know why it should). Since last night i have not accessed the web access for modem and its atleast staying on.

[Paul K]

I would keep the appointment and ask the engineer to check the signal strengths if your speed is all over the place. Also point out that accessing the modem is causing the connection to fail/ slow to a crawl.

[tarun.sonania]

Paul, 10 mins back i pulled up the web access modem once and i quickly saved the results, here are they

Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : -1.7 dBmV
Downstream SNR : 32.4 dB
Cable Modem Status


Upstream Channel ID : 3
Upstream Transmit Power Level : 37.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 46384000 Hz
Upstream Mini-Slot Size : 2

Event Log
Index First Time Last Time Counts Level ID Text
1 Time Not Established MON JUN 06 09:50:06 2005 1188 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 Time Not Established Time Not Established 31 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
3 SUN FEB 20 13:15:28 2005 SAT JUN 04 07:07:25 2005 23 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
4 MON FEB 21 22:25:32 2005 MON JUN 06 09:49:57 2005 182 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
5 MON FEB 21 22:25:42 2005 SAT JUN 04 07:50:03 2005 20 Critical (3) 85000100 No UCD's Received - Timeout
6 MON FEB 21 23:04:47 2005 MON JUN 06 09:55:46 2005 10598 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
7 MON FEB 21 23:15:54 2005 MON JUN 06 09:50:14 2005 878 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
8 Time Not Established MON JUN 06 09:50:28 2005 102 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
9 SAT MAY 28 08:29:17 2005 MON JUN 06 09:50:28 2005 35 Critical (3) 68000200 DHCP FAILED - Request sent, No response
10 WED JUN 01 20:38:19 2005 Time Not Established 10 Critical (3) 73000200 REG RSP not received
11 SAT JUN 04 07:48:11 2005 SAT JUN 04 07:49:53 2005 2 Critical (3) 68000500 TFTP failed - request sent - No Response
12 SUN JUN 05 21:48:36 2005 SUN JUN 05 21:48:36 2005 1 Notice (6) 2454454273 coldStart
13 SUN JUN 05 21:48:36 2005 SUN JUN 05 21:48:36 2005 1 Notice (6) 2454454275 Link down--Ethernet interface
14 SUN JUN 05 21:48:36 2005 MON JUN 06 09:50:49 2005 15 Notice (6) 2454454282 Link up--Cable interface
15 SUN JUN 05 21:48:36 2005 MON JUN 06 09:50:49 2005 15 Notice (6) 2454454279 Link down--USB interface
16 SUN JUN 05 21:48:50 2005 SUN JUN 05 21:48:50 2005 1 Notice (6) 2454454281 Link up--Ethernet interface
17 SUN JUN 05 23:47:17 2005 MON JUN 06 09:49:57 2005 7 Notice (6) 2454454276 Link down--Cable interface
18 SUN JUN 05 23:47:32 2005 MON JUN 06 09:50:28 2005 7 Notice (6) 2454454274 warmStart
20 MON JUN 06 04:54:34 2005 MON JUN 06 05:16:34 2005 442 Notice (6) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC framing
21 MON JUN 06 04:54:35 2005 MON JUN 06 05:16:34 2005 727 Notice (6) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
22 MON JUN 06 04:55:10 2005 MON JUN 06 05:14:38 2005 7 Notice (6) 84000400 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period

I will keep the appointment on, as you suspect, there is some problem with signals for sure.
__________________

And this is a tracert i did 2 mins back for cableforum


$ tracert www.cableforum.co.uk (http://www.cableforum.co.uk/)
Tracing route to cableforum.co.uk [66.199.235.18]
over a maximum of 30 hops:
1 20 ms 2 ms 6 ms 198.168.0.1
2 24 ms 54 ms 16 ms 10.*.*.*
3 33 ms * * lwhm-t2cam1-b-ge914.inet.ntl.com [81.100.0.165]
4 * 24 ms * brom-t2core-b-ge-wan62.inet.ntl.com [80.1.225.137]
5 9 ms * 34 ms bre-bb-b-so-320-0.inet.ntl.com [62.253.184.109]
6 * 26 ms 10 ms bre-bb-a-ae0-0.inet.ntl.com [213.105.172.86]
7 * 26 ms 10 ms redb-ic-1-so-010-0.inet.ntl.com [62.253.188.106]
8 * 50 ms 39 ms linx-gw1.peer1.net [195.66.224.156]
9 87 ms * * OC12-POS5-0.nyc-telx-dis-a.peer1.net [216.187.115.225]
10 96 ms 88 ms 94 ms 64.34.84.114
11 112 ms 104 ms * 65.125.239.146
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

[Paul K]

Try a tracert to www.bbc.co.uk
I got
1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 5 ms 6 ms 10.*.*.*
3 8 ms 7 ms 6 ms wapk-t2cam1-b-ge-wan43-108.inet.ntl.com [80.1.170.161]
4 8 ms 7 ms 8 ms popl-t2core-b-ge-wan62.inet.ntl.com [62.255.81.173]
5 7 ms 9 ms 11 ms pop-bb-b-so-700-0.inet.ntl.com [213.105.174.117]
6 7 ms 7 ms 26 ms pop-bb-a-ae0-0.inet.ntl.com [213.105.172.78]
7 33 ms 15 ms 9 ms tele-ic-2-so-010-0.inet.ntl.com [62.253.185.86]
8 10 ms 8 ms 10 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
9 8 ms 8 ms 9 ms 212.58.238.129
10 8 ms 10 ms 10 ms www9.thdo.bbc.co.uk [212.58.224.55]

[tarun.sonania]

Tracing route to bbc.co.uk [212.58.228.154]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.2
2 15 ms 7 ms 9 ms 10.*.*.*
3 24 ms 7 ms 7 ms lwhm-t2cam1-a-ge914.inet.ntl.com [81.100.0.37]
4 25 ms 14 ms 7 ms brom-t2core-a-ge-wan62.inet.ntl.com [80.1.225.9]
5 25 ms 24 ms 16 ms pop-bb-a-so-210-0.inet.ntl.com [62.253.184.105]

6 * * 42 ms tele-ic-2-so-010-0.inet.ntl.com [62.253.185.86]

7 70 ms 31 ms 49 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
8 26 ms 9 ms 10 ms 212.58.238.153
9 27 ms 11 ms 27 ms 212.58.238.33
10 29 ms 18 ms 19 ms pos6-0.rt1.mh.bbc.co.uk [212.58.239.254]
11 20 ms 11 ms 28 ms bogons.mh.bbc.co.uk [212.58.228.154]

Trace complete.

[tarun.sonania]

:) in 5 minutes problem sorted, hopefully. The engineer found the problem with the signal levels (he said the modem was receiving too much signal and he put a filter in) and now its much better. Here are the levels now

Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : -4.1 dBmV
Downstream SNR : 32.4 dB

Upstream Channel ID : 3
Upstream Transmit Power Level : 37.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 46384000 Hz
Upstream Mini-Slot Size : 2
Event Log

Index First Time Last Time Counts Level ID Text
1 Time Not Established MON JUN 06 10:56:02 2005 1192 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 Time Not Established Time Not Established 31 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
3 SUN FEB 20 13:15:28 2005 MON JUN 06 11:32:18 2005 28 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
4 MON FEB 21 22:25:32 2005 MON JUN 06 11:32:36 2005 187 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
5 MON FEB 21 22:25:42 2005 MON JUN 06 11:32:46 2005 22 Critical (3) 85000100 No UCD's Received - Timeout
6 MON FEB 21 23:04:47 2005 MON JUN 06 11:38:26 2005 10807 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
7 MON FEB 21 23:15:54 2005 MON JUN 06 10:56:19 2005 881 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
8 Time Not Established Time Not Established 107 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
9 SAT MAY 28 08:29:17 2005 MON JUN 06 09:50:28 2005 35 Critical (3) 68000200 DHCP FAILED - Request sent, No response
10 WED JUN 01 20:38:19 2005 Time Not Established 10 Critical (3) 73000200 REG RSP not received
11 SAT JUN 04 07:48:11 2005 SAT JUN 04 07:49:53 2005 2 Critical (3) 68000500 TFTP failed - request sent - No Response
12 MON JUN 06 11:34:30 2005 MON JUN 06 11:34:30 2005 1 Notice (6) 2454454273 coldStart
13 MON JUN 06 11:34:30 2005 MON JUN 06 11:34:30 2005 1 Notice (6) 2454454275 Link down--Ethernet interface
14 MON JUN 06 11:34:30 2005 MON JUN 06 11:34:30 2005 1 Notice (6) 2454454282 Link up--Cable interface
15 MON JUN 06 11:34:30 2005 MON JUN 06 11:34:30 2005 1 Notice (6) 2454454279 Link down--USB interface
16 MON JUN 06 11:34:44 2005 MON JUN 06 11:34:44 2005 1 Notice (6) 2454454281 Link up--Ethernet interface


All the critical errors in event log (above) have disappeared too.
I will do a couple of tests to measure the speed but so far so good. Thanks for all your help cable forum and thanks to Paul and Bayonet.:tu:

[Paul K]

Too high a signal level can be just as bad as too low a signal level, hopefully with the filter in place your signal will settle down and your connection will stay solid.
Glad the engineer visit went well :)

[tarun.sonania]

:Yes: yes i am quite positive that was it (so far)
There is nothing like a fast connection, absolute pleasure. :hyper:

Cheers

[toytown]

13 SUN JUN 05 21:48:36 2005 SUN JUN 05 21:48:36 2005 1 Notice (6) 2454454275 Link down--Ethernet interface
14 SUN JUN 05 21:48:36 2005 MON JUN 06 09:50:49 2005 15 Notice (6) 2454454282 Link up--Cable interface
15 SUN JUN 05 21:48:36 2005 MON JUN 06 09:50:49 2005 15 Notice (6) 2454454279 Link down--USB interface
16 SUN JUN 05 21:48:50 2005 SUN JUN 05 21:48:50 2005 1 Notice (6) 2454454281 Link up--Ethernet interface
17 SUN JUN 05 23:47:17 2005 MON JUN 06 09:49:57 2005 7 Notice (6) 2454454276 Link down--Cable interface

Maybe a dumb question as my SACM doesnt have a USB interface, but doesnt the logs above indicate that you have both the USB & cat5 plugged in? Which of course is a no-no right?

[tarun.sonania]

Hi toytown, i don't use USB port, the event log reports the status of both interfaces (up or down).

to be honest, the event log is not very helpful as i am not sure it logs each event in a certain order.

[sollp]

:) in 5 minutes problem sorted, hopefully. The engineer found the problem with the signal levels (he said the modem was receiving too much signal and he put a filter in) and now its much better. Here are the levels now

Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : -4.1 dBmV
Downstream SNR : 32.4 dB

Upstream Channel ID : 3
Upstream Transmit Power Level : 37.0 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 46384000 Hz
Upstream Mini-Slot Size : 2
Event Log

Index First Time Last Time Counts Level ID Text
1 Time Not Established MON JUN 06 10:56:02 2005 1192 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 Time Not Established Time Not Established 31 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
3 SUN FEB 20 13:15:28 2005 MON JUN 06 11:32:18 2005 28 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
4 MON FEB 21 22:25:32 2005 MON JUN 06 11:32:36 2005 187 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
5 MON FEB 21 22:25:42 2005 MON JUN 06 11:32:46 2005 22 Critical (3) 85000100 No UCD's Received - Timeout
6 MON FEB 21 23:04:47 2005 MON JUN 06 11:38:26 2005 10807 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
7 MON FEB 21 23:15:54 2005 MON JUN 06 10:56:19 2005 881 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
8 Time Not Established Time Not Established 107 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
9 SAT MAY 28 08:29:17 2005 MON JUN 06 09:50:28 2005 35 Critical (3) 68000200 DHCP FAILED - Request sent, No response
10 WED JUN 01 20:38:19 2005 Time Not Established 10 Critical (3) 73000200 REG RSP not received
11 SAT JUN 04 07:48:11 2005 SAT JUN 04 07:49:53 2005 2 Critical (3) 68000500 TFTP failed - request sent - No Response
12 MON JUN 06 11:34:30 2005 MON JUN 06 11:34:30 2005 1 Notice (6) 2454454273 coldStart
13 MON JUN 06 11:34:30 2005 MON JUN 06 11:34:30 2005 1 Notice (6) 2454454275 Link down--Ethernet interface
14 MON JUN 06 11:34:30 2005 MON JUN 06 11:34:30 2005 1 Notice (6) 2454454282 Link up--Cable interface
15 MON JUN 06 11:34:30 2005 MON JUN 06 11:34:30 2005 1 Notice (6) 2454454279 Link down--USB interface
16 MON JUN 06 11:34:44 2005 MON JUN 06 11:34:44 2005 1 Notice (6) 2454454281 Link up--Ethernet interface


All the critical errors in event log (above) have disappeared too.
I will do a couple of tests to measure the speed but so far so good. Thanks for all your help cable forum and thanks to Paul and Bayonet.:tu:

Looking at the downstream recieve power levels, you were originally recieving -1.7db, the the service Tech visited and i take it he put on a 3db forward attenuator,(small silver device with purple sticker on it with value of 3db) after fitting you are now recieving -4.1db. The original recieve power level was in fact nearer to the ideal level of 0db, he has now put on an attenuator pushing the levels further down. The levels were not high in the first place but nearer ideal, your problem could have been the connection on the back of the modem being loose and him putting on the attenuator and hopefully tightening with a torque spanner is all it may have been needed in the first place.

[tarun.sonania]

yeah that could be possible However he sounded so confident that the signal level is a problem. I am not sure what did it but since the 'fix' not a single bleep in connection and close to 2Mbps. :)