eerrrr
14-04-2005, 20:41
Hi, sorry to bother you.
I've had a bit of a problem upgrading to 2MBit broadband regarding an unactivated account.
You see, we upgraded to 2Mbit broadband recently and got a modem to use instead of going through our old set top box. I tried setting up the connection with the CD the engineer gave us but I don't have a pin number.
I've been phoning Customer Services all day and haven't gotten anywhere, all I know is that my account needs activating to get a new PIN, however everytime I've phoned, I've been redirected between Sales Enquiries and Broadband Support a bunch of times.
There have been 3 times today when they said that they'd activate the account and call back in 10 minutes, however, they never did. It's really frustrating as I've told them that they never call back, and it's now gone 20:00 so the phonelines have closed. :mad:
I really don't want to go through Customer Services again tomorrow, as I'm sick of waiting for them to call back when they never do.
Does anyone know what else I can do to get a new PIN number?
Thanks.
I've had a bit of a problem upgrading to 2MBit broadband regarding an unactivated account.
You see, we upgraded to 2Mbit broadband recently and got a modem to use instead of going through our old set top box. I tried setting up the connection with the CD the engineer gave us but I don't have a pin number.
I've been phoning Customer Services all day and haven't gotten anywhere, all I know is that my account needs activating to get a new PIN, however everytime I've phoned, I've been redirected between Sales Enquiries and Broadband Support a bunch of times.
There have been 3 times today when they said that they'd activate the account and call back in 10 minutes, however, they never did. It's really frustrating as I've told them that they never call back, and it's now gone 20:00 so the phonelines have closed. :mad:
I really don't want to go through Customer Services again tomorrow, as I'm sick of waiting for them to call back when they never do.
Does anyone know what else I can do to get a new PIN number?
Thanks.