modem problem? (possibly)

[Phudge]

Ok, well i have Telewest Broadband.
Now and again i have this problem, where the 'cable' and 'status' light goes out on my modem, (the other two lights work.) and then the internet doesnt work.
So i have to unplug my modem from the power, plug it back in, Wait two minutes and it works fine. But it is kind of annoying when, in the middle of a download it cuts out, and have to redownload.
So i wondering if anybody knows the problem/a solution.

Thanks, Fudge

[paulyoung666]

hi and :welcome: to the site , it sounds to me as though this is something you will need to contact telewest about , poor signal or something like that :erm: , hope you enjoy your stay here btw :tu:

[ryo2dx]

when it goes off, go to 192.168.100.1 in your browser, click on signal, and make a note of the downstream frequency/power level/SNR, and the upstream frequency/power level/channel ID
this'll make it a lot quicker for when you phone us up for support :P

[paulyoung666]

when it goes off, go to 192.168.100.1 in your browser, click on signal, and make a note of the downstream frequency/power level/SNR, and the upstream frequency/power level/channel ID
this'll make it a lot quicker for when you phone us up for support :P


will that work on telewest ???? :angel:

[ryo2dx]

will that work on telewest ???? :angel:

yes, I tell customers to do this several times a day

[paulyoung666]

yes, I tell customers to do this several times a day


fair play :erm: , i was just wondering if that was an ntl specific thing :angel:

[ryo2dx]

I think it's a manufacturer-specific thing, the motorolla and scientific atlanta modems both use that IP address for their config pages, and by the sound of it whatever modem(s) NTL use also do the same