View Full Version : BLUEYONDER 4meg speed probs..!!!!
ok guyz...new to this forum...was informed of it by a m8....anyway..seen as telewest seem to be a popular topick i might
aswell get my rant out the way.....
i currently have the 4 meg line and hav since the end of Jan 05...
my issue with telewest is this..... come 4pm and upto around 12midnight
i get abismal download speeds....after midnite and all through the night until
4pm ish the next day it will max out..at 470KB`s ish..!!!!
during the time stated above i will get between 90KB`s - 240KB`s....so even at best its only what a 2meg line would pull...and sometimes MUCH MUCH worse....!!!!!!!!!
Having rang telewest about 1000 times.....even during poor speed times...they kept saying that there was nothing wrong....even directing me to their poxy tucows bluyonder test page...which i got 100KB`s from...i even sent them proof...of speeds at different times of the day...
Not being an expert but this sounded like a contention issue...as my speeds were poor during PEAK TIMES...ie kids in from school and people going online after tea..etc etc...But they kept filling me with crap....
check these excuses out..
SP2 upgrade / had this on for ages never had probs on 3meg line
Firewall / used kerio firewall for years never had probs before on slower BY 2meg or 3meg
Hardrive / They rekon my hardrive may not be fast enough
to store the data being down streamed.... / 300gig serial ATA ( i doubt it )
Peer 2 Peer progs...../ Aint got any on....
Norton Anti Virus / never had probs before on slower BY 2meg or 3meg
plus there was loads of other crap.....
anyway i got a hold of some ENGLISH speaking bloke...which took me about 5 calls to get one...( u know u aint gonna ge anywhere with these foreign speaking employees they have ) and he admitted that my area was in need of upgrade......but there was no time scale for the job...
I find that a disgrace for an internet connection that costs me 600quid a year..its been like this for 2months now...and still no upgrades have been done... useless *****......and no refund or reduction of price was warranted ( so they say )...
I live in the NE30 postcode area....which is about 5 miles outside
NEWCASTLE UPON TYNE....i was wondering if anybody else was having
similar probs at these times....
ps...i tested on various web pages that have no speed cap ie...microsoft and BBC...i also have had access to a 300mbit ftp site for over 2years and i get the same crappy speed on that at peak times aswell.........
check these out: PEAK TIMES
[16:41:42] Transferred: bhp-akw-ntsc.r38 47.68 MB in 03:25 (237.90 KBps)
[16:45:01] Transferred: bhp-akw-ntsc.r39 47.68 MB in 03:18 (246.41 KBps)
[16:48:37] Transferred: bhp-akw-ntsc.r40 47.68 MB in 03:35 (226.43 KBps)
[16:51:53] Transferred: bhp-akw-ntsc.r41 47.68 MB in 03:15 (249.58 KBps)
[16:54:54] Transferred: bhp-akw-ntsc.r42 47.68 MB in 03:00 (270.68 KBps)
[16:58:27] Transferred: bhp-akw-ntsc.r43 47.68 MB in 03:33 (229.22 KBps)
[17:02:11] Transferred: bhp-akw-ntsc.r44 47.68 MB in 03:43 (218.84 KBps)
[17:05:42] Transferred: bhp-akw-ntsc.r45 47.68 MB in 03:30 (232.27 KBps)
[17:08:50] Transferred: bhp-akw-ntsc.r46 47.68 MB in 03:03 (266.07 KBps)
[17:11:58] Transferred: bhp-akw-ntsc.r47 47.68 MB in 03:07 (260.85 KBps)
[17:12:16] Transferred 11 files totaling 483.23 MB in 34:26 (242.87 KBps)
[17:16:20] Resumed: bhp-akw-ntsc.r48 43.22 MB in 02:58 (247.51 KBps)
[17:19:51] Transferred: bhp-akw-ntsc.r49 47.68 MB in 03:30 (231.46 KBps)
[17:22:47] Transferred: bhp-akw-ntsc.r50 47.68 MB in 02:55 (278.82 KBps)
[17:25:48] Transferred: bhp-akw-ntsc.r51 47.68 MB in 03:00 (270.00 KBps)
[17:29:02] Transferred: bhp-akw-ntsc.r52 47.68 MB in 03:13 (252.63 KBps)
[17:32:05] Transferred: bhp-akw-ntsc.r53 47.68 MB in 03:02 (267.12 KBps)
[17:35:08] Transferred: bhp-akw-ntsc.r54 47.68 MB in 03:02 (268.08 KBps)
[17:38:16] Transferred: bhp-akw-ntsc.r55 47.68 MB in 03:07 (260.09 KBps)
[17:41:50] Transferred: bhp-akw-ntsc.r56 47.68 MB in 03:33 (228.34 KBps)
[17:45:39] Transferred: bhp-akw-ntsc.r57 47.68 MB in 03:48 (213.44 KBps)
[17:49:15] Transferred: bhp-akw-ntsc.r58 47.68 MB in 03:35 (226.75 KBps)
[17:52:34] Transferred: bhp-akw-ntsc.r59 47.68 MB in 03:18 (246.06 KBps)
[17:55:25] Transferred: bhp-akw-ntsc.r60 47.68 MB in 02:51 (285.52 KBps)
[17:56:27] Transferred 13 files totaling 615.43 MB in 43:06 (250.17 KBps)
[18:00:41] Resumed: bhp-akw-ntsc.r61 32.72 MB in 02:08 (261.12 KBps)
[18:04:21] Transferred: bhp-akw-ntsc.r62 47.68 MB in 03:39 (222.47 KBps)
[18:07:23] Transferred: bhp-akw-ntsc.r63 47.68 MB in 03:02 (268.26 KBps)
[18:10:39] Transferred: bhp-akw-ntsc.r64 47.68 MB in 03:15 (250.26 KBps)
[18:13:39] Transferred: bhp-akw-ntsc.r65 47.68 MB in 03:00 (270.98 KBps)
[18:16:58] Transferred: bhp-akw-ntsc.r66 47.68 MB in 03:19 (245.37 KBps)
[18:19:54] Transferred: bhp-akw-ntsc.r67 47.68 MB in 02:55 (278.47 KBps)
[18:23:39] Transferred: bhp-akw-ntsc.r68 47.68 MB in 03:44 (217.30 KBps)
[18:26:17] Transferred: bhp-akw-ntsc.r69 47.68 MB in 02:37 (310.27 KBps)
[18:29:11] Transferred: bhp-akw-ntsc.r70 47.68 MB in 02:54 (280.37 KBps)
[18:32:06] Transferred: bhp-akw-ntsc.r71 47.68 MB in 02:51 (285.18 KBps)
[18:35:14] Transferred: bhp-akw-ntsc.r72 47.68 MB in 03:07 (260.63 KBps)
[18:38:38] Transferred: bhp-akw-ntsc.r73 47.68 MB in 03:24 (239.15 KBps)
[18:41:41] Transferred: bhp-akw-ntsc.r74 47.68 MB in 03:02 (268.17 KBps)
[18:44:28] Transferred: bhp-akw-ntsc.r75 47.68 MB in 02:47 (291.95 KBps)
[18:47:15] Transferred: bhp-akw-ntsc.r76 47.68 MB in 02:46 (293.43 KBps)
[18:49:43] Transferred: bhp-akw-ntsc.r77 47.68 MB in 02:27 (332.16 KBps)
[18:51:58] Transferred: bhp-akw-ntsc.r78 47.68 MB in 02:15 (360.56 KBps)
[18:54:27] Transferred: bhp-akw-ntsc.r79 47.68 MB in 02:28 (329.26 KBps)
[18:54:57] Transferred 19 files totaling 891.02 MB in 56:25 (272.78 KBps)
[18:57:54] Resumed: bhp-akw-ntsc.r80 39.01 MB in 02:17 (291.12 KBps)
[19:00:52] Transferred: bhp-akw-ntsc.r81 47.68 MB in 02:58 (274.32 KBps)
[19:03:57] Transferred: bhp-akw-ntsc.r82 47.68 MB in 03:05 (263.78 KBps)
[19:07:11] Transferred: bhp-akw-ntsc.r83 47.68 MB in 03:12 (253.43 KBps)
[19:10:41] Transferred: bhp-akw-ntsc.r84 47.68 MB in 03:29 (232.83 KBps)
[19:14:12] Transferred: bhp-akw-ntsc.r85 47.68 MB in 03:31 (231.38 KBps)
[19:17:17] Transferred: bhp-akw-ntsc.r86 47.68 MB in 03:04 (264.61 KBps)
[19:18:54] Transferred 7 files totaling 325.11 MB in 23:18 (256.43 KBps)
[19:20:53] Resumed: bhp-akw-ntsc.r87 19.83 MB in 01:12 (279.76 KBps)
[19:23:35] Transferred: bhp-akw-ntsc.r88 47.68 MB in 02:41 (301.96 KBps)
[19:24:36] Transferred: bhp-akw-ntsc.r89 17.43 MB in 01:00 (296.08 KBps)
check these out: OFF PEAK TIMES
[00:29:30] Transferred: bhp-sb.r15 47.68 MB in 01:48 (450.61 KBps)
[00:31:18] Transferred: bhp-sb.r16 47.68 MB in 01:47 (454.08 KBps)
[00:33:07] Transferred: bhp-sb.r17 47.68 MB in 01:48 (450.29 KBps)
[00:34:55] Transferred: bhp-sb.r18 47.68 MB in 01:48 (451.85 KBps)
[00:36:43] Transferred: bhp-sb.r19 47.68 MB in 01:47 (455.07 KBps)
[00:38:30] Transferred: bhp-sb.r20 47.68 MB in 01:46 (456.81 KBps)
[00:40:18] Transferred: bhp-sb.r21 47.68 MB in 01:47 (454.61 KBps)
[00:42:07] Transferred: bhp-sb.r22 47.68 MB in 01:48 (449.19 KBps)
[00:43:55] Transferred: bhp-sb.r23 47.68 MB in 01:48 (450.74 KBps)
[00:45:45] Transferred: bhp-sb.r24 47.68 MB in 01:49 (446.49 KBps)
[00:47:33] Transferred: bhp-sb.r25 47.68 MB in 01:47 (453.23 KBps)
[00:49:20] Transferred: bhp-sb.r26 47.68 MB in 01:47 (455.74 KBps)
[00:51:09] Transferred: bhp-sb.r27 47.68 MB in 01:48 (451.26 KBps)
[00:52:56] Transferred: bhp-sb.r28 47.68 MB in 01:46 (457.87 KBps)
[00:54:43] Transferred: bhp-sb.r29 47.68 MB in 01:46 (457.34 KBps)
[00:56:30] Transferred: bhp-sb.r30 47.68 MB in 01:46 (457.47 KBps)
[00:58:17] Transferred: bhp-sb.r31 47.68 MB in 01:46 (457.88 KBps)
[01:00:03] Transferred: bhp-sb.r32 47.68 MB in 01:46 (459.76 KBps)
[01:01:50] Transferred: bhp-sb.r33 47.68 MB in 01:46 (458.08 KBps)
[01:03:37] Transferred: bhp-sb.r34 47.68 MB in 01:46 (458.68 KBps)
[01:05:24] Transferred: bhp-sb.r35 47.68 MB in 01:46 (458.08 KBps)
[01:07:10] Transferred: bhp-sb.r36 47.68 MB in 01:46 (459.56 KBps)
[01:08:57] Transferred: bhp-sb.r37 47.68 MB in 01:46 (459.56 KBps)
[01:10:43] Transferred: bhp-sb.r38 47.68 MB in 01:45 (462.41 KBps)
[01:12:29] Transferred: bhp-sb.r39 47.68 MB in 01:45 (462.00 KBps)
[01:14:14] Transferred: bhp-sb.r40 47.68 MB in 01:45 (462.83 KBps)
[01:16:01] Transferred: bhp-sb.r41 47.68 MB in 01:46 (459.22 KBps)
[01:17:48] Transferred: bhp-sb.r42 47.68 MB in 01:46 (457.94 KBps)
[01:19:34] Transferred: bhp-sb.r43 47.68 MB in 01:45 (462.69 KBps)
[01:21:20] Transferred: bhp-sb.r44 47.68 MB in 01:46 (459.90 KBps)
[01:23:07] Transferred: bhp-sb.r45 47.68 MB in 01:46 (459.56 KBps)
[01:24:52] Transferred: bhp-sb.r46 47.68 MB in 01:45 (463.10 KBps)
[01:26:39] Transferred: bhp-sb.r47 47.68 MB in 01:46 (457.67 KBps)
[01:28:26] Transferred: bhp-sb.r48 47.68 MB in 01:46 (459.97 KBps)
[01:30:12] Transferred: bhp-sb.r49 47.68 MB in 01:45 (461.94 KBps)
[01:31:58] Transferred: bhp-sb.r50 47.68 MB in 01:46 (459.36 KBps)
[01:33:45] Transferred: bhp-sb.r51 47.68 MB in 01:46 (457.07 KBps)
[01:35:32] Transferred: bhp-sb.r52 47.68 MB in 01:46 (458.61 KBps)
[01:37:18] Transferred: bhp-sb.r53 47.68 MB in 01:45 (462.28 KBps)
[01:39:05] Transferred: bhp-sb.r54 47.68 MB in 01:46 (458.08 KBps)
[01:40:51] Transferred: bhp-sb.r55 47.68 MB in 01:46 (460.23 KBps)
[01:42:38] Transferred: bhp-sb.r56 47.68 MB in 01:46 (458.61 KBps)
[01:44:25] Transferred: bhp-sb.r57 47.68 MB in 01:47 (456.21 KBps)
[01:46:12] Transferred: bhp-sb.r58 47.68 MB in 01:46 (458.35 KBps)
[01:47:59] Transferred: bhp-sb.r59 47.68 MB in 01:46 (459.16 KBps)
[01:49:45] Transferred: bhp-sb.r60 47.68 MB in 01:45 (462.89 KBps)
[01:51:31] Transferred: bhp-sb.r61 47.68 MB in 01:45 (462.07 KBps)
[01:53:17] Transferred: bhp-sb.r62 47.68 MB in 01:45 (461.73 KBps)
[01:55:02] Transferred: bhp-sb.r63 47.68 MB in 01:45 (463.10 KBps)
[01:56:49] Transferred: bhp-sb.r64 47.68 MB in 01:46 (459.90 KBps)
[01:58:34] Transferred: bhp-sb.r65 47.68 MB in 01:45 (463.85 KBps)
[02:00:21] Transferred: bhp-sb.r66 47.68 MB in 01:46 (458.68 KBps)
[02:02:07] Transferred: bhp-sb.r67 47.68 MB in 01:46 (459.90 KBps)
[02:03:53] Transferred: bhp-sb.r68 47.68 MB in 01:45 (463.93 KBps)
[02:05:39] Transferred: bhp-sb.r69 47.68 MB in 01:46 (460.17 KBps)
[02:07:25] Transferred: bhp-sb.r70 47.68 MB in 01:45 (464.61 KBps)
[02:09:11] Transferred: bhp-sb.r71 47.68 MB in 01:45 (461.46 KBps)
[02:10:57] Transferred: bhp-sb.r72 47.68 MB in 01:45 (462.90 KBps)
[02:12:43] Transferred: bhp-sb.r73 47.68 MB in 01:45 (461.80 KBps)
[02:14:29] Transferred: bhp-sb.r74 47.68 MB in 01:45 (461.19 KBps)
[02:16:15] Transferred: bhp-sb.r75 47.68 MB in 01:45 (460.98 KBps)
[02:18:01] Transferred: bhp-sb.r76 47.68 MB in 01:46 (460.23 KBps)
[02:19:47] Transferred: bhp-sb.r77 47.68 MB in 01:45 (463.30 KBps)
[02:21:34] Transferred: bhp-sb.r78 47.68 MB in 01:46 (457.61 KBps)
[02:23:21] Transferred: bhp-sb.r79 47.68 MB in 01:46 (457.27 KBps)
[02:25:08] Transferred: bhp-sb.r80 47.68 MB in 01:46 (458.82 KBps)
[02:26:54] Transferred: bhp-sb.r81 47.68 MB in 01:46 (459.83 KBps)
[02:28:41] Transferred: bhp-sb.r82 47.68 MB in 01:46 (459.36 KBps)
[02:30:27] Transferred: bhp-sb.r83 47.68 MB in 01:45 (460.85 KBps)
[02:32:13] Transferred: bhp-sb.r84 47.68 MB in 01:46 (459.63 KBps)
[02:33:59] Transferred: bhp-sb.r85 47.68 MB in 01:45 (464.00 KBps)
[02:35:46] Transferred: bhp-sb.r86 47.68 MB in 01:46 (459.49 KBps)
[02:37:31] Transferred: bhp-sb.r87 47.68 MB in 01:45 (462.69 KBps)
[02:39:17] Transferred: bhp-sb.r88 47.68 MB in 01:45 (464.68 KBps)
[02:41:02] Transferred: bhp-sb.r89 47.68 MB in 01:45 (464.96 KBps)
[02:42:48] Transferred: bhp-sb.r90 47.68 MB in 01:45 (460.84 KBps)
[02:44:34] Transferred: bhp-sb.r91 47.68 MB in 01:45 (464.27 KBps)
[02:46:19] Transferred: bhp-sb.r92 47.68 MB in 01:45 (463.72 KBps)
[02:47:20] Transferred: bhp-sb.r93 27.21 MB in 01:00 (463.22 KBps)
[02:49:05] Transferred: bhp-sb.rar 47.68 MB in 01:45 (464.48 KBps)
[02:49:07] Transferred: bhp-lucky13-ntsc-complete.sfv 3 KB in 0.03 (3.20 KBps)
[02:49:08] Transferred: bhp-lucky13-ntsc-complete.nfo 16 KB in 0.14 (16.49 KBps)
[02:50:28] Transferred: bhp-lucky13-sample.vob 35.41 MB in 01:19 (457.67 KBps)
[02:52:14] Transferred: bhp-lucky13-ntsc-complete.001 47.68 MB in 01:45 (463.58 KBps)
[02:54:00] Transferred: bhp-lucky13-ntsc-complete.002 47.68 MB in 01:45 (463.44 KBps)
[02:55:47] Transferred: bhp-lucky13-ntsc-complete.003 47.68 MB in 01:46 (459.09 KBps)
[02:57:32] Transferred: bhp-lucky13-ntsc-complete.004 47.68 MB in 01:44 (466.35 KBps)
[02:59:17] Transferred: bhp-lucky13-ntsc-complete.005 47.68 MB in 01:45 (464.48 KBps)
[03:01:03] Transferred: bhp-lucky13-ntsc-complete.006 47.68 MB in 01:45 (461.32 KBps)
[03:02:49] Transferred: bhp-lucky13-ntsc-complete.007 47.68 MB in 01:46 (460.10 KBps)
[03:04:35] Transferred: bhp-lucky13-ntsc-complete.008 47.68 MB in 01:45 (464.89 KBps)
[03:06:20] Transferred: bhp-lucky13-ntsc-complete.009 47.68 MB in 01:45 (463.85 KBps)
[03:08:06] Transferred: bhp-lucky13-ntsc-complete.010 47.68 MB in 01:45 (461.46 KBps)
[03:09:52] Transferred: bhp-lucky13-ntsc-complete.011 47.68 MB in 01:45 (463.85 KBps)
[03:11:38] Transferred: bhp-lucky13-ntsc-complete.012 47.68 MB in 01:46 (460.44 KBps)
[03:13:24] Transferred: bhp-lucky13-ntsc-complete.013 47.68 MB in 01:45 (463.58 KBps)
[03:15:10] Transferred: bhp-lucky13-ntsc-complete.014 47.68 MB in 01:45 (460.78 KBps)
[03:16:56] Transferred: bhp-lucky13-ntsc-complete.015 47.68 MB in 01:45 (461.80 KBps)
[03:18:42] Transferred: bhp-lucky13-ntsc-complete.016 47.68 MB in 01:45 (461.12 KBps)
[03:20:28] Transferred: bhp-lucky13-ntsc-complete.017 47.68 MB in 01:45 (463.51 KBps)
[03:22:15] Transferred: bhp-lucky13-ntsc-complete.018 47.68 MB in 01:46 (458.35 KBps)
[03:24:00] Transferred: bhp-lucky13-ntsc-complete.019 47.68 MB in 01:45 (464.54 KBps)
[03:25:46] Transferred: bhp-lucky13-ntsc-complete.020 47.68 MB in 01:46 (460.37 KBps)
[03:27:32] Transferred: bhp-lucky13-ntsc-complete.021 47.68 MB in 01:45 (464.41 KBps)
[03:29:18] Transferred: bhp-lucky13-ntsc-complete.022 47.68 MB in 01:46 (459.42 KBps)
[03:31:04] Transferred: bhp-lucky13-ntsc-complete.023 47.68 MB in 01:45 (462.62 KBps)
[03:32:50] Transferred: bhp-lucky13-ntsc-complete.024 47.68 MB in 01:45 (464.41 KBps)
[03:34:35] Transferred: bhp-lucky13-ntsc-complete.025 47.68 MB in 01:45 (464.61 KBps)
[03:36:21] Transferred: bhp-lucky13-ntsc-complete.026 47.68 MB in 01:45 (463.24 KBps)
[03:38:07] Transferred: bhp-lucky13-ntsc-complete.027 47.68 MB in 01:45 (461.32 KBps)
[03:39:53] Transferred: bhp-lucky13-ntsc-complete.028 47.68 MB in 01:45 (461.73 KBps)
[03:41:39] Transferred: bhp-lucky13-ntsc-complete.029 47.68 MB in 01:45 (461.25 KBps)
[03:43:25] Transferred: bhp-lucky13-ntsc-complete.030 47.68 MB in 01:45 (461.05 KBps)
[03:45:11] Transferred: bhp-lucky13-ntsc-complete.031 47.68 MB in 01:45 (462.76 KBps)
[03:46:57] Transferred: bhp-lucky13-ntsc-complete.032 47.68 MB in 01:45 (461.25 KBps)
[03:48:43] Transferred: bhp-lucky13-ntsc-complete.033 47.68 MB in 01:45 (461.39 KBps)
[03:50:29] Transferred: bhp-lucky13-ntsc-complete.034 47.68 MB in 01:45 (464.27 KBps)
[03:52:14] Transferred: bhp-lucky13-ntsc-complete.035 47.68 MB in 01:45 (464.68 KBps)
[03:54:00] Transferred: bhp-lucky13-ntsc-complete.036 47.68 MB in 01:45 (460.92 KBps)
[03:55:46] Transferred: bhp-lucky13-ntsc-complete.037 47.68 MB in 01:45 (463.45 KBps)
[03:57:32] Transferred: bhp-lucky13-ntsc-complete.038 47.68 MB in 01:45 (461.32 KBps)
[03:59:18] Transferred: bhp-lucky13-ntsc-complete.039 47.68 MB in 01:45 (461.12 KBps)
[04:01:04] Transferred: bhp-lucky13-ntsc-complete.040 47.68 MB in 01:45 (463.10 KBps)
[04:02:53] Transferred: bhp-lucky13-ntsc-complete.041 47.68 MB in 01:48 (449.83 KBps)
TELEWEST BLUEYONDER 10MEG LINE...
U WANNA FRIGGIN SORT MY 4MEG FIRST......
MUPPETS
paulyoung666
29-03-2005, 20:04
hi and :welcome: to the site , i wonder if your area is oversubscribed , sounds like it to me , all the kiddies coming in from school etc , hope you enjoy your stay here btw :) , is it possible to get docsdiag to work on blueyonder anymore ( you cant on ntl ) , and see how many ppl are on the system ( peak and off peak ) , it might give you a clue :)
mrlipring
29-03-2005, 21:59
err... you might wanna * out them filenames, unless you want people knowing you've been downloading warez...
ian@huth
29-03-2005, 22:19
This situation is going to happen more and more as internet speeds increase. There is no way at peak times that all customers will get the maximum speed of the tier they are on. This is something that everyone will have to live with no matter what ISP they use. No ISP is going to upgrade their infrastructure to the extent needed to eliminate this problem.You will be paying for a maximum speed that is only achievable for a proportion of the time, not all the time, and that proportion will decrease the faster speeds become. Not being able to achieve your maximum speed is not a problem with the service, it is contention taking affect.
nick.king
30-03-2005, 11:39
A Killer Within, Stage Beauty and Lucky 13, you are wasting your bandwidth on those anyway !!
spenandrew
30-03-2005, 11:54
Hi dude,
i too live in the newcastle area, south shields to be precise and have 1mb, with from what i can tell no issues at all with peak and off peak.
i have to say its not on, you pay for a 4mb line but in theory what are you getting? 2mb?? at peak times
i would be kicking off with them and if more people get BY in south shields and they don't upgrade the network then i probably will be in the future.
thanks i will give that a go
cheerz
eshaq786
30-03-2005, 12:28
Wooohoo! We have a blueyonder technical support on this forum now. At last. Its wierd though that a blueyonder support techinician has ADSL.
ian@huth
30-03-2005, 12:34
Wooohoo! We have a blueyonder technical support on this forum now. At last. Its wierd though that a blueyonder support techinician has ADSL.
It's not that wierd, several NTL techs have ADSL too. Just because they work for the company doesn't mean that they live in one of that companies cabled areas. :)
Ignition
30-03-2005, 12:35
Ehehehe that's great, complaining about speeds by posting downloads of DVD images :LOL:
I find that a disgrace for an internet connection that costs me 600quid a year.
Going by the rate you were downloading those DVDs at I don't think it takes you too long to get your £600 quid back, and if you're going to pontificate about not being able to get 100% speeds all the time while downloading 15GB in the space of less than 12 hours which I'd guess isn't abnormal usage for you perhaps get yourself a leased line?
A measly 2-3Mbps from a 4Mbps line, damn those 5GB DVDs will take an age to download now :(
anyway i got a hold of some ENGLISH speaking bloke...which took me about 5 calls to get one
Aaargh... must... not... make... comment... about... Geordie... and... English... speaking... ah bugger too late :(
Point is I've seen 10Mbps packages over cable where customers get between 10Mbit and 6Mbit at peak times... it's not really a major cause for complaint especially so long as you can max off-peak, and someone downloading a shedload complaining about the contention that they could be tipping the network over the edge and causing is hilarious.
Apologies to those I've offended in this post, bad day and easy target.
Ignition
30-03-2005, 13:15
Should explain myself a little more. I've enjoyed contention, down to 64 - 128kBITS/s on a 2Mbit line.
No I didn't decide I must download like crazy in the times (offpeak) when I could hit all of 512kbits/s, I just got another ISP :)
Issue in cases like the above are crazy. How DARE other users come online in peak periods wanting to surf, check mail, game, etc, and use up the bandwidth that you are using to download DVDs with at 4 - 7PM. How inconsiderate of them, really!
Yes, I would have been interested in this fault had you not mentioned the FTP dump and shown yourself raping the **** out of your service. As it is enjoy the congestion you and probably another couple of 4M users in your area who need to leech like idiots are causing.
my issue with telewest is this..... come 4pm and upto around 12midnight
i get abismal download speeds....after midnite and all through the night until
4pm ish the next day it will max out..at 470KB`s ish..!!!!
**** me are you downloading all the time full pelt?! Quite scarily precise with those times and the 'after midnight and all through the night until 4pm ish the next day it will max out...' part
BY Tech support bod, is it BY policy to not care if people's extreme use is degrading the service of over 1000 people in their area, or is the obsession with remaining cap free so bad that nothing will give between justifying the cash for upgrades and ignoring possibly excessive use?
*Waits for the 'it's none of your business what and how much I download'... Well yes it is, if you're going to whinge about the congestion you appear to be contributing quite heavily to in a public BBS.... :rant:
Ignition
30-03-2005, 13:39
Michael, just to continue my gratuitous hi-jack is there any policy in BY to deal with users who are using loads of bandwidth and contributing heavily to congestion or are they just allowed to get on with it and the people who they share the bandwidth with get to suffer until funding and upgrades are secured?
Im glad you had your say ignition....
Hope you feel better now....
cheers
:-)
Ignition
30-03-2005, 18:13
Im glad you had your say ignition....
Hope you feel better now....
cheers
:-)
Much, thank you Mr Leech.
Don't spend too much time on here might miss what's going on in the PRE channels. :)
I have to admit if I didn't have a totally uncapped service I wouldn't mind Telewest and their total lack of an AUP. Shame about the slight lack of upgrades after their latest speed increases.
Not to those wondering why ntl took so long to release their speed increases, TW did it quickly and are now feeling the pain!
spenandrew
31-03-2005, 11:57
i spoke to soon yesterday i think, for the first time playing games online i noticed PES4 was unplayable for the opponent (upload??) and my latency on CSS was worse than usual, not consitent but quite often would shoot up to hundreds, which i've never had before.
again i'm in the south shields area of newcastle.
i did do a test and dowloaded something of the net, and it ran normal at 110kbs
spenandrew
01-04-2005, 12:10
nah, south shields must have been i one off.
did the adsl guide test and got normal speeds.
will monitor though, i already get a bit of lag so anymore will be noticable and unusable.
I joined this forum after seaching for 4 Mb Telewest+slow on google. I'm glad its not just me going mad. I have the same problem and I live in east London. Not quite sure for how long its been like this as I have not really been playing games or downloading much lately due to pressures of work and tiredness. I just happened to download the latest blueyonder speed test by Dan Elwell (ver 3.0) and noticed I wasn't getting more than 2mb down and in some cases even less!.
This was about at 11:30 pm at night and I am ****ed :mad:. How can I be paying something extra for higher speeds that I cant even utilise? I got the same spiel like Diablo did about p2p (uninstalled it just to check) and Zonealarm b/standard firewall(didnt have any probs when I was on the 3Mb service:confused: )
Finally he (By tech supp) said that the upload channel might need changing and I tried to change it but there is nowhere in the s/board (3100)config menu to change the channel(unless I'm missing something!). I hope I get this sorted soon or Telewest is going to loose a customer of many year standing(from Surf Unlimited days) to Bulldog!:mad: :mad:
__________________
Dan Elwell's Broadband Speed Test
Speed Test Report 05/04/02 02:15 - Full test
Test conducted at: 02/04/2005 02:15:35
Test sequence: Full test
Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of accuracy experienced in everyday use.
Test 1: Ping times to UK servers
Ideally, you should get a result of around 30 ms (lower is better)
swansea.ac.uk: 20.8 ms
linx.co.uk: 28 ms
gold.ac.uk: 35.5 ms
zeniiia.linux.org.uk: 44.8 ms
The results of this test indicate no problems.
Test 2: Ping times to European servers
Ideally, you should get a result of around 50 ms (lower is better)
univ-rennes1.fr: 29.3 ms
sunsite.cnlab-switch.ch: 59 ms
club-internet.fr: 49.3 ms
eu.uu.net: 28.3 ms
The results of this test indicate no problems.
Test 3: Ping times to east-coast USA servers
Ideally, you should get a result of around 120 ms (lower is better)
mirror.cc.vt.edu: 92.8 ms
nyi.net: 76.8 ms
aeneas.mit.edu: 88 ms
aeneas.mit.edu: 86 ms
The results of this test indicate no problems.
Test 4: Ping times to west-coast USA servers
Ideally, you should get a result of around 160 ms (lower is better)
mirror.chpc.utah.edu: This test failed due to a server timeout or other error.
oregonstate.edu: 163.8 ms
ucla.edu: 159 ms
ucla.edu: 161 ms
The results of this test indicate no problems.
Test 5: Ping times to east Asia servers
Ideally, you should get a result of around 300 ms (lower is better)
meisei-u.ac.jp: 271.8 ms
zentek-international.com: 321.3 ms
meisei-u.ac.jp: 300.7 ms
stu.edu.tw: This test failed due to a server timeout or other error.
The results of this test indicate no problems.
Test 6: Ping times to Australian servers
Ideally, you should get a result of around 350 ms (lower is better)
apache.inspire.net.nz: 365.7 ms
apache.ausgamers.com: 324 ms
planetmirror.com: 350 ms
mirror.pacific.net.au: 380.7 ms
The results of this test indicate no problems.
Test 7: Ping times to central Asian servers
Ideally, you should get a result of around 300 ms (lower is better)
apache.fresh.co.il: 95 ms
apache.rin.ru: 83 ms
opensourcecommunity.ph: 341.7 ms
sai.msu.su: 66.8 ms
The results of this test indicate no problems.
Test 8: Download speeds from UK servers
Ideally, you should get a result of around 4096 Kb/s (higher is better)
apache.rmplc.co.uk: 2011 Kb/s
This result shows serious problems with your downloads, and should be investigated.
Test 9: Download speeds from European servers
Ideally, you should get a result of around 4096 Kb/s (higher is better)
uni-erlangen.de: 2068 Kb/s
This result shows serious problems with your downloads, and should be investigated.
Test 10: Download speeds from east-coast USA servers
Ideally, you should get a result of around 4096 Kb/s (higher is better)
apache.oc1.mirrors.redwire.net: 394 Kb/s
This result shows serious problems with your downloads, and should be investigated.
Test 11: Upload speeds to the Speed Test Server
Ideally, you should get a result of around 384 Kb/s (higher is better)
Not conducted: You must register this software in order to perform this test.
Please click 'What's This?' for information on registering this software to enable this test.
Test 12: Packet loss en route to a UK server
Ideally, you should get a result of around 0 % (lower is better)
worcester.ac.uk: 0 %
bristol.ac.uk: 0 %
The results of this test indicate no problems.
Test 13: Packet loss en route to a European server
Ideally, you should get a result of around 0 % (lower is better)
sunet.se: 0 %
rediris.es: 0 %
The results of this test indicate no problems.
Test 14: Packet loss en route to an east-coast USA server
Ideally, you should get a result of around 0 % (lower is better)
nyi.net: 0 %
the-city.seas.upenn.edu: This test failed due to a server timeout or other error.
Too many server errors occurred therefore this test is inconclusive.
End of testing.
This report was collated using Dan Elwell's Broadband Speed Test. For more information or to download, please visit www.broadbandspeedtest.net.
Generated 02/04/2005 02:15:35 using test version 3.0.316
--------------------------------------------------------------
Bloody disgusting! If they dont sort it within the next 7 days I am going to quit BY and join Bulldog with a Static IP!! This is bl**dy legal robbery!!! :td: :mad:
Phone them up again, they can check utilisation and move you to a different channel from there if needed.
ps :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:
nick.king
02-04-2005, 12:22
I joined this forum after seaching for 4 Mb Telewest+slow on google. I'm glad its not just me going mad. I have the same problem and I live in east London. Not quite sure for how long its been like this as I have not really been playing games or downloading much lately due to pressures of work and tiredness. I just happened to download the latest blueyonder speed test by Dan Elwell (ver 3.0) and noticed I wasn't getting more than 2mb down and in some cases even less!.
This was about at 11:30 pm at night and I am ****ed :mad:. How can I be paying something extra for higher speeds that I cant even utilise? I got the same spiel like Diablo did about p2p (uninstalled it just to check) and Zonealarm b/standard firewall(didnt have any probs when I was on the 3Mb service:confused: )
Finally he (By tech supp) said that the upload channel might need changing and I tried to change it but there is nowhere in the s/board (3100)config menu to change the channel(unless I'm missing something!). I hope I get this sorted soon or Telewest is going to loose a customer of many year standing(from Surf Unlimited days) to Bulldog!:mad: :mad:
__________________
Dan Elwell's Broadband Speed Test
Speed Test Report 05/04/02 02:15 - Full test
Test conducted at: 02/04/2005 02:15:35
Test sequence: Full test
Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of accuracy experienced in everyday use.
Test 1: Ping times to UK servers
Ideally, you should get a result of around 30 ms (lower is better)
swansea.ac.uk: 20.8 ms
linx.co.uk: 28 ms
gold.ac.uk: 35.5 ms
zeniiia.linux.org.uk: 44.8 ms
The results of this test indicate no problems.
Test 2: Ping times to European servers
Ideally, you should get a result of around 50 ms (lower is better)
univ-rennes1.fr: 29.3 ms
sunsite.cnlab-switch.ch: 59 ms
club-internet.fr: 49.3 ms
eu.uu.net: 28.3 ms
The results of this test indicate no problems.
Test 3: Ping times to east-coast USA servers
Ideally, you should get a result of around 120 ms (lower is better)
mirror.cc.vt.edu: 92.8 ms
nyi.net: 76.8 ms
aeneas.mit.edu: 88 ms
aeneas.mit.edu: 86 ms
The results of this test indicate no problems.
Test 4: Ping times to west-coast USA servers
Ideally, you should get a result of around 160 ms (lower is better)
mirror.chpc.utah.edu: This test failed due to a server timeout or other error.
oregonstate.edu: 163.8 ms
ucla.edu: 159 ms
ucla.edu: 161 ms
The results of this test indicate no problems.
Test 5: Ping times to east Asia servers
Ideally, you should get a result of around 300 ms (lower is better)
meisei-u.ac.jp: 271.8 ms
zentek-international.com: 321.3 ms
meisei-u.ac.jp: 300.7 ms
stu.edu.tw: This test failed due to a server timeout or other error.
The results of this test indicate no problems.
Test 6: Ping times to Australian servers
Ideally, you should get a result of around 350 ms (lower is better)
apache.inspire.net.nz: 365.7 ms
apache.ausgamers.com: 324 ms
planetmirror.com: 350 ms
mirror.pacific.net.au: 380.7 ms
The results of this test indicate no problems.
Test 7: Ping times to central Asian servers
Ideally, you should get a result of around 300 ms (lower is better)
apache.fresh.co.il: 95 ms
apache.rin.ru: 83 ms
opensourcecommunity.ph: 341.7 ms
sai.msu.su: 66.8 ms
The results of this test indicate no problems.
Test 8: Download speeds from UK servers
Ideally, you should get a result of around 4096 Kb/s (higher is better)
apache.rmplc.co.uk: 2011 Kb/s
This result shows serious problems with your downloads, and should be investigated.
Test 9: Download speeds from European servers
Ideally, you should get a result of around 4096 Kb/s (higher is better)
uni-erlangen.de: 2068 Kb/s
This result shows serious problems with your downloads, and should be investigated.
Test 10: Download speeds from east-coast USA servers
Ideally, you should get a result of around 4096 Kb/s (higher is better)
apache.oc1.mirrors.redwire.net: 394 Kb/s
This result shows serious problems with your downloads, and should be investigated.
Test 11: Upload speeds to the Speed Test Server
Ideally, you should get a result of around 384 Kb/s (higher is better)
Not conducted: You must register this software in order to perform this test.
Please click 'What's This?' for information on registering this software to enable this test.
Test 12: Packet loss en route to a UK server
Ideally, you should get a result of around 0 % (lower is better)
worcester.ac.uk: 0 %
bristol.ac.uk: 0 %
The results of this test indicate no problems.
Test 13: Packet loss en route to a European server
Ideally, you should get a result of around 0 % (lower is better)
sunet.se: 0 %
rediris.es: 0 %
The results of this test indicate no problems.
Test 14: Packet loss en route to an east-coast USA server
Ideally, you should get a result of around 0 % (lower is better)
nyi.net: 0 %
the-city.seas.upenn.edu: This test failed due to a server timeout or other error.
Too many server errors occurred therefore this test is inconclusive.
End of testing.
This report was collated using Dan Elwell's Broadband Speed Test. For more information or to download, please visit www.broadbandspeedtest.net (http://www.broadbandspeedtest.net/).
Generated 02/04/2005 02:15:35 using test version 3.0.316
--------------------------------------------------------------
Bloody disgusting! If they dont sort it within the next 7 days I am going to quit BY and join Bulldog with a Static IP!! This is bl**dy legal robbery!!! :td: :mad:
Bulldog ain't much better if not worse, although I'm in Sheffield.
Do what mhawkins just posted this worked for me a few weeks back, i was getting really bad lag in online games and my downloads were quite crap between 4pm to 1am.
I changed my id upstream to 3 and now connection is sweet 480k downloads 45k uploads no lag in games ;)
Hi, i joined mainly after google got results for my search on "updates for 2005", i guessed we would get them in may as always and again in dec/jan to try keep ahead of BT etc, who seem to at last be increasing speeds, i know peeps on 512 going to 2meg and in sep 05 to 8meg suppossably.
Anyhow all i can add is ive been with BY since they were new with TV/Phone and FM hookup, then i got dial up (least no cut of every 2 hours) then new 512 BB, i had like 8months good times before it went messy and took 8month messing about to fix, i got 3months free use as of my slow service and they changed parts outside home in the road and my modem and nic (now i got onboard nics).
I was then upgraded to 1meg as i requested and had 0 problems with it through to 2meg and free upgrade to 3meg and now 4meg.
I live in Dumbarton, Scotland and i always got full speeds or just above, obv site need to be good one like MS or www.gamershell.com (http://www.gamershell.com/) or fast freinds FTP / IRC / etc
I currenty download if i choose anytime of day 24/7 at min of 512KILOBYTES / SEC and can uncap at 2am usually for short while to usually 560KB/s but have seen 2MB/s for 5-10mins at time (probably when the network is been worked on) :D
My upload is now 384K/bits sec so thats 48KB/s and i get it 24/7 and usually if i use software to average it i get overnight (10 hours) about 55KB KB/s upload speeds constant, if i aint downloading.
So i can only say i have no issues and i get my full on paper speed either in kilobits or kilobytes (take what you like) for both download and upload.
Yes i would love some more upload approx 512Kb and not to increase price if we do get 6-8meg in May/June, outside of the 10meg testing i know is for 2nd half 2005 ie June + ive seen this proof on the .pdf you can download from blueyonder, but i have also seen rumours on web of 14meg testing and one was typed by a BY staff member.
I get little to no info on the phone even if i say im looking at other isp like BT online as of new 8meg.
Tanser_Man
20-04-2005, 11:54
Hi N3m3sis,
Heres how to change the 'Upstream Channel ID' on the SB3100.
Go to modem Config Pages: http://192.168.100.1/config.html (http://192.168.100.1/config.html)
Change Upstream Channel ID to a number immediately above or below what it currently is.
Save Changes
Restart Cable Modem
Run Speedtest on ADSLGuide.org.uk (http://www.adslguide.org.uk/tools/speedtest.asp)
Repeat above procedure and see which channel gives you the best speeds.
Regards,
Michael
Hey im trying to use http://192.168.100.1/config.html (http://192.168.100.1/config.html) but i just get a blank page... i have a webstar modem and have really dodgey upload speeds.... this mornng it was about 70kbps out of 256kbps...
Any ideas?
Possibly, are you on usb or nic (network card).
I can see the mdoem config page but i always use nic as IMO usb is crap and nic is far less resource hungry on pc and faster as you see by my speeds above.
I cant say its usb if your on a nic, but you need to tell me if your on one or the other.
I guess that page is for any modems, cause ive always had the motos as their the best.
MalcUK2005
20-04-2005, 14:44
I don't think you can change upstream chanel ID's on webstars but for future reference to geto the config page on a webstar its http://192.168.100.1/gscan.htm for 100 series modems and http://192.168.100.1/gscan.asp for 2000 series modems.
Tanser_Man
20-04-2005, 15:02
Possibly, are you on usb or nic (network card).
I can see the mdoem config page but i always use nic as IMO usb is crap and nic is far less resource hungry on pc and faster as you see by my speeds above.
I cant say its usb if your on a nic, but you need to tell me if your on one or the other.
I guess that page is for any modems, cause ive always had the motos as their the best.
I am using NIC Card, direct connection.
When i reboot my modem it takes like 2 hours to reconnect to the internet if it does!
surely this cant be contention/conjestion?
Can u borrow a laptop ?.
Unplug your modems power lead for 30secs (works immed), set up nic cable to laptop, plug power into modem, let it boot up till its all ready to go and then start up laptop, see what happens.
If its the same, i would get on phone to BY immed and get it looked at.
Look in the config page and see the signal to noise ratios for up and down channels.
Tanser_Man
20-04-2005, 16:31
Ive contacted BY and they said theres a problem so im getting a technician to come and have a look tomorrow morning.
I tried the laptop thing but its the same no change, and now my uploads are running at an all time low of 38 lol.
Have to wait untill tomorrow, but i will post what the technician does and says tomorrow
Ignition
20-04-2005, 21:19
Look in the config page and see the signal to noise ratios for up and down channels.
You can't see upstream SNR on the modem, as it's only transmitting the signal not receiving it.
You can however see the transmit power, this should be under 55dBmV.
Sounds though like you have a problem with your upstream signal somewhere between you and BY. Engineer should be able to offer some assistance.
Tanser_Man
21-04-2005, 11:10
well all he done was put an attachment to the back of my modem to boost the signal and would you believe it.... my connection is back up
Direction
Actual Speed
True Speed (estimated)
Downstream1819 Kbps (227.4 KB/sec)1964 Kbps (inc. overheads)Upstream221 Kbps (27.6 KB/sec)238 Kbps (inc. overheads)
Lets see when it hits the contention times though because, things can all go pearshaped very quickly.
Tanser_Man
21-04-2005, 14:38
10am
Downstream 1949 Kbps
Upstream 208 Kbps
11am
Downstream 1819 Kbps
Upstream 221 Kbps
12pm
Downstream 998 Kbps
Upstream 127 Kbps
1pm
Downstream 723 Kbps
Upstream 139 Kbps
2pm
Downstream 790 Kbps
Upstream 131 Kbps
3pm
Downstream 576 Kbps
Upstream 111 Kbps
Has he solved the problem? no way.... im still lagging on my xbox
Ignition
21-04-2005, 15:17
Any packet loss with that?
Pings high and inconsistent?
The attachment he put on your modem by the way was most likely attenuating the signal, a booster requires powering.
Tanser_Man
21-04-2005, 19:26
Any packet loss with that?
Pings high and inconsistent?
The attachment he put on your modem by the way was most likely attenuating the signal, a booster requires powering.
Pings are high and very inconsistant. Packet loss normally come around 4ish to 11ish... depends. But when i get packet loss i still normally got at least 180/90kbps upload and my downloads were never touched.
3:30pm I Ring Telewest... problem in birmingham to be fixed by tomorrow before 12. I reboot modem because they done tests to the modem which required a reboot. Modem wouldn't connect and kept blinking.
4pm - 7pm No connectivity
7pm
Downstream 413 Kbps
Upstream 86 Kbps
lol.... either telewest have some major issues or hopefully ill be back up and running tomorrow but i doubt it. The man said its been a problem since 1pm today but ive had the problem since monday afternoon.
:(
and yeh thats what it was called the attachment
MalcUK2005
21-04-2005, 19:38
Birmingham has some major issues at the moment 12pm tomo is optomistic.
Tanser_Man
21-04-2005, 19:42
:mad: grrrr....
How annoying.... the one time u need your internet more then any other time and it messes up! lol
what problems are they dealing with other then major packet loss.
btw... when th eman was looking at my connection he said its 3 times slower then it normally is... even four times maybe! :erm:
when do you think they'll fix the issue by?
thanks
Ignition
22-04-2005, 11:30
Nothing about it on the service status pages, odd.
Can I suggest you wait until the Birmingham problem is resolved before persuing your own fault, I'm speculating there are two faults, the area fault affecting Birmingham and your own, and between them you are pretty munted.
See if it's helped along by the resolution of the area fault, at the moment your symptoms are consistent with extreme upstream congestion and bad SNR on upstream path :( the two kinda go together as your upstream might be the cleanest and only usable one available even if it is lousy so a ton of modems on unusable channels will migrate to yours.
Check out http://www.cableforum.co.uk/board/showthread.php?t=26006 you should require a downstream SNR of 29dB or so, and downstream power between +/- 12dBmV rather than those stated there.
Tanser_Man
22-04-2005, 12:55
Nothing about it on the service status pages, odd.
Can I suggest you wait until the Birmingham problem is resolved before persuing your own fault, I'm speculating there are two faults, the area fault affecting Birmingham and your own, and between them you are pretty munted.
See if it's helped along by the resolution of the area fault, at the moment your symptoms are consistent with extreme upstream congestion and bad SNR on upstream path :( the two kinda go together as your upstream might be the cleanest and only usable one available even if it is lousy so a ton of modems on unusable channels will migrate to yours.
Check out http://www.cableforum.co.uk/board/showthread.php?t=26006 you should require a downstream SNR of 29dB or so, and downstream power between +/- 12dBmV rather than those stated there.
Thanks for that and i do think it was a problem in the birmingham area because *fingers crossed* my speeds havent dropped as of yet.
1pm yesterday
Downstream 723 Kbps
Upstream 139 Kbps
1pm today
Downstream 1984 Kbps
Upstream 238 Kbps
and now it actually is running better then before it was broken *again touch wood*
I looked at my power signals anyway, the technician has supposed to have tweaked them yesterday.
http://img241.echo.cx/img241/69/11ll.jpg
http://img241.echo.cx/img241/3987/24yl.jpg
Ignition
22-04-2005, 12:58
Thanks, that's pretty much all as I expected it to be Q256 downstream, SNR is fine as is power, all fine.
I note the 100k extra on the downstream, BY are nice :)
Not a hell of a lot you can do from here but cross fingers and hope the area fault is sorted :)
Tanser_Man
22-04-2005, 14:25
Thanks, that's pretty much all as I expected it to be Q256 downstream, SNR is fine as is power, all fine.
I note the 100k extra on the downstream, BY are nice :)
Not a hell of a lot you can do from here but cross fingers and hope the area fault is sorted :)
Yea lol, thanks anyway mate.
The kind of speeds i used to enjoy when i first signed upto blueyonder are back at long last. So fair play blueyonder.
Tanser_Man
23-04-2005, 19:45
i knew it was too good to be true, blueyonder again shows how good it is with amazing speeds
Downstream820 Kbps (102.5 KB/sec)885 Kbps (inc. overheads)Upstream121 Kbps (15.1 KB/sec)130 Kbps (inc. overheads)
eshaq786
23-04-2005, 19:59
I was having problems so i changed the upstream channel and all was sorted.
Ignition
23-04-2005, 21:52
Unfortunately, you cannot change the 'Upstream Channel ID' on the Webstars! :( At the moment its only on the Motorollas that it can be changed on, hopefully SA will release a newer Firmware which will give Webstar users more flexibility to change settings such as these.
Regards,
Michael
Sorry I'm going to have to disagree with you there. It shouldn't be up to the user to change their upstream channel, their cable company should be properly managing the load on the upstream channels so that they are evenly balanced.
You have to remember it's quite easy for a user to change their upstream ID and knock themselves offline because their node doesn't have access to that ID.
So really hopefully rather than Webstar adding features to their firmware TW will do more to keep the load on their networks balanced, this should in theory be done by the uBRs themselves automatically when load is high.
Ignition
23-04-2005, 23:11
I agree entirely with what you are saying and yes, TW should try and keep the loads more balanced across the network, but it would be better if the users still had more flexibility to change their Channel ID as a temporary fix. This would also help Technical Support chappies like myself in solving peoples speed problems ;).
Regards,
Michael
So long as these issues inspite of your workaround are also being forwarded to the approprate people to indicate that there are issues then all good. For that one person that calls in complaining there's probably a good 150 that aren't.
chunk1124
26-04-2005, 15:40
Hey all, new to this forum
mhawkins are you really with Blueyonder Tech Support as those guys are based in Liverpool and your in London ?
People really shouldn't mess with the channel ID as this will then screw with the load on the UBRs and thus cause even more issues and contentions
In all honesty BY is one of the last bastions of uncapped services and hope to remain so, if our so called wonderful government would like to inject some cash into the broadband network then upgrades will get done, until then its down to cashflow and investors to do it and these things arent cheap
Oh BTW I do work for BY in Liverpool
Hey all, new to this forum
mhawkins are you really with Blueyonder Tech Support as those guys are based in Liverpool and your in London ?
People really shouldn't mess with the channel ID as this will then screw with the load on the UBRs and thus cause even more issues and contentions
In all honesty BY is one of the last bastions of uncapped services and hope to remain so, if our so called wonderful government would like to inject some cash into the broadband network then upgrades will get done, until then its down to cashflow and investors to do it and these things arent cheap
Oh BTW I do work for BY in Liverpool
You have a call centre down here in SE London too ;) I should know, I work there!
antz1970
26-04-2005, 23:43
hi , new to this forum , but i was wondering if anyone could tell me what my ping times should be to bbc.co.uk with a 4mb connection , i very rarely get under 38 - 45 ms ??????? i dont think this is right , dan elwells speed test constantly tells me my ping results are poor and should be investigated , my download speed is about 3.7mb/s constantly , but my ping times are all over the place , and i frequently get packet loss , i have had several engineers out , and have basically been told that i will "have to put up with it" , and that "its down to internet traffic" as said in previous posts in here , why should i pay 50 quid a month for a service that in my eyes isnt performing as it should , i play xbox live and i get lag when hosting games sometimes, even tho i have nothing else running , a 4mb connection shouldnt do this!!!! , why have blueyonder increased everyones speeds when it seems aparent that thier system is overloaded? as to the changing the upstream channel i.d soloution , why the f**k should i have to f**k about to get my connection working properly , altho this fix does not work for me anyway i just used dan elwells speed test and got these results
ping times to u.k servers
cardiff.ac.uk - 76.8
f2s.com - 61.8
bristol.ac.uk - 96.3
all my other ping times are also in the red , my d/l speed is fine @ 3657kb/s , and im getting 2% packet loss , this was @ 11.23pm ,
MalcUK2005
27-04-2005, 12:31
Generally your ping times should be below 30ms but with your current ping speeds I would be surprised if Blueyonder treated it as a serious issue as people phone up with much higher times (times in the 1000s).
But make sure you run spyware scans, if your using a router unplug the router reboot the modem and see if your speeds increase, also sometimes your firewall can cause slow speeds so try turning on the windows firewall and turning off any other firewalls.
Wireless169IP
27-04-2005, 19:30
Hey all, new to this forum
mhawkins are you really with Blueyonder Tech Support as those guys are based in Liverpool and your in London ?
People really shouldn't mess with the channel ID as this will then screw with the load on the UBRs and thus cause even more issues and contentions
Oh BTW I do work for BY in Liverpool
looks like the management shares your views on providing support outside the BY call center environment!
In addition, it is also a disciplinary offence to provide support to customers outside the call centre environment that you work in. For example you should not be providing personnel details to users so that they can contact you for help, nor should you be posting advice on to web forums advising customers how to resolve issues. Again these are examples of disciplinary offences which may lead to the termination of your contract.
Ignition
27-04-2005, 22:07
People really shouldn't mess with the channel ID as this will then screw with the load on the UBRs and thus cause even more issues and contentions
If they have problems on one channel and not another it shows that the channel they were on is screwed, this one is not, no issues with uBRs there, BY should be balancing them properly, and a customer doing this is assisting in the balancing.
In all honesty BY is one of the last bastions of uncapped services and hope to remain so, if our so called wonderful government would like to inject some cash into the broadband network then upgrades will get done, until then its down to cashflow and investors to do it and these things arent cheap
Oh BTW I do work for BY in Liverpool
Erm not a chance of the government putting any money into the TW network, why should they you're a private company who charge what you think is sustainable for your service. If wanting desperately to remain uncapped and not pulling up even extreme users means that your product isn't viable that's neither mine nor the tax payers' problem but a problem for your product development people.
Just like many others found this forum on the Net while trying to find some explanation to whats happening with my 4Mbits BY service in Birmingham area: a week or so ago I noticed that latency increased: normally ping to www.bbc.co.uk would take 20 ms, and more importantly it was stable, however now it would jump from up to 300-400 ms.
Checked everything, spyware, change cables etc -- at the end tech support admitted that it slow speeds are a known issue in Birmingham. Now slower downloads than advertised is bad enough, however jumping latency precludes from playing online games like Counter-Strike :(
I was told that the issue was logged at the end of March (its not shown on BYers website), and I was told that there is no ETA :(
This increase in latency appears to be at Brum's UBR, and its crap that increased latency is not considered a serious issue :(
The reason I post here is to have it recorded here, so if anyone comes across then DO CALL BLUEYONDER -- if people don't call them then priority will be low.
MalcUK2005
01-05-2005, 19:01
Increased latency is considered a serious issue but often issues like that mean a upgrade of the infastructure this means ordering parts which often take weeks to come through.
Ignition
01-05-2005, 21:52
Increased latency is considered a serious issue but often issues like that mean a upgrade of the infastructure this means ordering parts which often take weeks to come through.
Think you chaps got caught on the hop a bit by the extra demand for bandwidth that your most recent upgrades caused, usually you're pretty good with the capacity planning.
The problem was fixed (for me) by asking and getting change in upstream channel, thanks goes to Blueyonder support. Latency is back to normal (12-14 ms to BBC) ;)
Hey, I got a 4mb Telewest Internet Connection and soon thinking of upgrading to 10mb. I think it is Super :) I never lose Download speeds though mine is always maxing out. I think Telewest is no1 ISP :) Stick with em. always Been good too me upgrading me for free :).
s0nix
iceman40
03-07-2005, 17:56
Ok peeps & diablo...i'm new to forum...live in wolverhampton and have the same probs as diablo on the 4mb line.Now i think if you pay for 4mb thats what you should get no matter what time you access the net.As for the upload speed(crap).....
ANFIELD SCOUSE
26-07-2005, 01:53
hi guys. can someone please help me :)
I have just upgraded to a 4mb blueyonder connection, from a 2meg connection beacuse i noticed it was slow so i upgraded, the thing is when i run speed tests during peak times at best im getting a 2meg connection and im paying 4 a 4meg 1. After ringing blueyonder they sent a techincan around and he checked out the modem and stuff and said there was nothing wrong im at my wits end.
When i do ring up they palm me off with, could be spyware blah blah
It seems to be slow from around 4-5pm until say midnight and them i seem to get the connection i am paying 50 quid 4
and help would be greatly appreciated cheers.
Checking for spyware, trojan and virus instances on your PC is the first step to take, once you have swept your system thoroughly with 2-3 different, up to date tools you can clearly remove that possibility from the equation. Making sure you aren't swamping your bandwidth and equipment with P2P is also a good idea.
If the connection speed drops significantly at that time each day I would think about running a set of speed tests when the connection drags and I would copy and paste that data into a text file, repeat the tests 2-3 times during the slow periods each evening and from that work out your average speed. This will point out to you and them wether it might be a contention issue on your area.
Once you do that you will have to try and get them on the phone while the connection is slowed down as they will be able to see more of the problem than they would if you call them while it is running full speed.
To be honest if it's occuring at the same time every day and it's during a time I would be expecting to see peak usage across the area then I would be suspicious of the contention ration on your section of the network.
Can you post more information about your setup? Connection type, operating system, type of firewall, anti-virus in use, any background programs that are running all the time etc. Also posting back with the results of a set of speed tests would be helpful. (there is a link to a speed test on the nthellworld.co.uk frontpage.)
ANFIELD SCOUSE
26-07-2005, 12:43
here are some of the speed tests i have just done in the past half an hour
Downstream 3992 Kbps (499.0 KB/sec) 4311 Kbps (inc. overheads)
Upstream 389 Kbps (48.6 KB/sec) 420 Kbps (inc. overheads
Downstream 4032 Kbps (504.0 KB/sec) 4354 Kbps (inc. overheads)
Upstream 391 Kbps (48.9 KB/sec) 422 Kbps (inc. overheads)
and then later on round tea time it drops to that of a 2 meg connection
i use windows xp, have a 4 meg blueyonder connection, i use norton internet security 2004
ian@huth
26-07-2005, 12:57
Hi Anfield Scouse and :welcome: to Cableforum.
There does not appear to be anything wrong with your connection you are just seeing the effects of contention. As internet speeds get faster and faster this situation will become more prevalent especially during peak times. You are paying for an up to 4 meg service which will be affected by what other users on your part of the network are doing. If everyone on your part of the network was to try to max out their connection you could see speeds much lower than dial-up speeds.
ANFIELD SCOUSE
26-07-2005, 13:19
i know but surely they cant get away with providing me with say a 2 meg connection during peak times and only a 4 meg when it isnt busy, i pay 50 quid a month 4 a 4 meg connection and that's what i want
ian@huth
26-07-2005, 13:26
If you look at what BT say about 8mb ADSL they say that even if you can get the full 8 mbps it will probably drop to 2 mbps at peak times. You pay a cheap price for your connection when compared to the cost of a leased line with no contention and are getting exactly what it says on the tin, up to 4 mbps.
ANFIELD SCOUSE
26-07-2005, 13:28
as an example u go into a shop and ask for 6 packets of crisps but only get 4 packets but u check your bill and find you have paid for 6 packets of crisps you would go back and complain wouldnt u.
ian@huth
26-07-2005, 13:37
as an example u go into a shop and ask for 6 packets of crisps but only get 4 packets but u check your bill and find you have paid for 6 packets of crisps you would go back and complain wouldnt u.Yes, but the deal with Blueyonder is not for 4 mbps broadband but for UPTO 4 mbps. Look at http://www.blueyonder.co.uk/blueyonder/getContent.jspx?page=services_broadband which states broadband elite is up to 75 x faster than dial-up
tomjleeds
26-07-2005, 13:48
i know but surely they cant get away with providing me with say a 2 meg connection during peak times and only a 4 meg when it isnt busy, i pay 50 quid a month 4 a 4 meg connection and that's what i want
Actually, you pay for an 'up to 4Mbps' connection, and that's where the problem lies.
yup that is where the problem lies, because they will use the UPTO excuse more and more to hide the reality of an oversubscribed and underfunded service.
my old 1Mb connection was much faster than the 3Mb i'm on now and more reliable.
i will laugh into my coffee cup when the isp's announce the next round of speed upgrades as i am sure they will merrily wave the UPTO flag as the service degrades further.
pmsl
TheHardCoder
27-07-2005, 01:14
I live in north london and had the 4Mb since it started. At no time of day has it ever gone beyond 2.4Mb and outages are about once a week lately. Its not an OS, spyware or P2P issue.
Wow, I'm glad I found this place. I thought I was the only one.
I'm in Medway in kent. About 3 weeks ago my trouble free 4meg connection suddenly dipped and now only on a good day to I even get 2meg.
I've had 2 engineers out. Lost track of phonecalls, they've changed every piece of hardware including the modem (from an SB3100 to a webstar) tested the line, no spyware or any of that on my machine and the collective still can't fix the problem, and now I'm getting the "not garaunteed 4meg but upto" excuse.
Unbelievable.
JoethePRO
15-11-2005, 23:52
I've had the same problems for 3 weeks. I get downloads speeds of down to 30kb/s and my upload is even worse. I cannot change the upstream channel either,I am using a Webstar 2100 modem. What is worse (for me) is that the pings are spiking from 35 to upwards to 4000 thus crashing my games, having had this problem for 3 weeks now and ringing Telewest multiple times, being told that the problem is at my end. I've even had some rather humerious excuses, apparently the problem was with every server I was pinging not the network, my firewall that is installed but not running is interfering with the ping, etc etc. I wudn't be too bothered if this was my first problem, but i've had this problem before and been given the same **** excuses by the useless retards at the other end of the phone, having had to proove my point myself before they decided to move me to another exchange.
yeh blueyonder sucks BIG time now.. i mean i couldnt even play counter strike 1.6 probably during peak time. My ping spike up from 30 - 150? I have to wait till midnight to get a decent ping to play c.s... CMON BLUEYONDER!!!! SORT THIS CRAP UP!!!! 4mb... suuuuuuuure
yeh blueyonder sucks BIG time now.. i mean i couldnt even play counter strike 1.6 probably during peak time. My ping spike up from 30 - 150? I have to wait till midnight to get a decent ping to play c.s... CMON BLUEYONDER!!!! SORT THIS CRAP UP!!!! 4mb... suuuuuuuure
Since this problem began I've been upgraded to the 10meg service for free. Can't complain about that, excpet I don't get 10 meg, on a good day I get 4. How's that for irony, I finally got my 4 meg service back! I just happen to be paying for 10 meg...
I've had a new engineer out and a very hardworking tech guy from Liverpool has been contacting me weekly with updates and checking in to see if I've noticed if it's fixed. It isn't fixed, but it's nice to not be forgotten. He has a theory that it's the cisco routers they use. They're finding problems up and down the country that as soon as these routers hit 60% capacity they halve everybody's service. Whether that turns out to be the problem remains to be seen. Certainly everything my end has checked out perfectly fine by 3 engineers, two modems and 2 different PCs. The problem is at the hub.
Chrysalis
17-11-2005, 04:10
What can I say? I expect the issue is telewest do 10mbit unmetered and you have people on your UBR leeching 3tb every month.
I finally fixed it by changing my upsteam channel ID to 2 from 3. Now I'm getting speed of 4mb 24/7 now.The modem im using is a motorola SB4100.
Ignition
19-11-2005, 23:12
Pings on the routers that Telewest use begin to get scratchy around the 70% upstream utilisation mark . They go up to the 80s - 90s it starts affecting download speed in a fairly serious way.
Isn't the giving of the 10Mbit that seems to have done the damage, more the giving of all the 2Mbit users a 384k upstream and the 1Mbit a 256k.
Kinda makes sense now why Telewest's 10Mbit has 'only' 384k of upstream (see previous), that and they seem unable to balance the load betwen the upstreams properly, which will be resolved when they merge with ntl ;)
Chrysalis
20-11-2005, 15:21
yes telewest is 256/384/386
and ntl is 100/200/512 right?
I wonder if ntl would handle 512/512/512 ok then?
lol think thats bad?
I got upped to 10meg.. ever since I have had connection probs.. ultimately leading to it failing altogether. Now been offline since the first week in October. 4 engineers been out, saying its the TAP that needs upgraded.. whats that??
anyway, they keep saying they are "looking into it".. but I will be switching after xmas definitely
Sepulchre
30-11-2005, 20:47
I'm in the Dundee area and we have been upgraded now for a few weeks. This upgrade has been nothing short of a disaster here, 4mb feels like 56K at times, my online play is now pretty much impossible due to pings of 150+ and downloading somedays comes in at less than 1mb. And to top it off the email is now playing up giving verification errors.
I need to call BY but cant be bothered as the last 4 calls regarding this issue have had me go round the same merry-go-round waste of time something like this (sound familiar to anyone here?) -
BY -"can you remove your cable router from between the PC and Cable modem"
Me- "OK Done that"
BY- "Now reboot your Cable Modem and PC"
2 mins of phone charges pass.....
BY -"oh the problems no better...ok its not that then"
Me- "Suprise.... no"
BY- "I'd better check to see if there is a problem in your area...........oh yes there are major problems in Dundee"
Me- "I know I've been told this in the last n (n is a variable number increasing in a linear fashion with each week) times. When is it going to be fixed?"
BY - "we dont have an ETA on a resolution Thanks for calling..."
Anyone here in the Dundee area getting the same no-use responses from BY?
P.S Sorry for such a moaning first post :mad:
Andrewcrawford23
02-12-2005, 21:42
Im not in dundee but i am expericaning problems liek this to
First time i phoned, its the server your connecting with can not handle it, your getting good speeds and pings jsut now. ping was 240ms downlaod speed about 100kb/sec on 10mb line
next time i phoned, mmm its your comptuer everytihng is fine our end
next time, you have spyware ......
next time, its your computer.....
and this has repeated about 30 times i have gave in with them, i asked to be put to 2nd line and get my channel id switch from 0 to 5 or 6 they said your channel id is fine your signal is fine and so on, i asked explain why i get such high ping times and low downlaod speed son 10meg service, guess.... spyware
im begining to believe the custoemr support is not wanting call because they know there jobs will be lose on the merger, when ihad simielr problems 3 years ago they sent a enginer out changed the modem and checked a few thing son the network now its liek ntl
Ignition
02-12-2005, 22:25
yes telewest is 256/384/386
and ntl is 100/200/512 right?
I wonder if ntl would handle 512/512/512 ok then?
You mean 256/384/384 I presume.
Also probably not at this moment in time, which is why they don't offer it right now, however with certain conditions met (and no I'm not going to elaborate at all) it'll be quite comfortable.
Telewest offer it unlimited, do as much as you want, so some people do *shrug* self inflicted congestion and their own fault for not upgrading sufficiently prior to releasing the upgrades, fairly clear and the maths not that difficult that people using 256k/s of upstream 90% of the time will quite happily use 90% of a 384k upstream thanks to the wonders of P2P et al.
NTL will help to address this, they're a hell of a lot further along that road than Telewest, whose unlimited promises are really starting to bite them in the **** for the first time as they find the original rollouts and phase 2 upgrades they did years ago just don't cut it anymore and they don't have the money to embark on the kind of massive upgrade run that ntl have done nor the experience and lateral thinking to do anything more than try and throw the bandwidth they can't afford at the issue.
Simply bits of Dundee, a huge part of Newcastle and other areas are oversubscribed on upstream bandwidth. All it comes down to to be honest.
Chrysalis
03-12-2005, 05:52
Yeah thanks for the answer. I havent noticed any upload congestion at all on the 512kbit so my experience is backing what you saying, just download congestion. I am aware upload congestion is more damaging then download congestion tho.
Hello everybody:) ,
Er and a specially big hello to Ignition as he appears to have immense knowledge, depth and drive to help people here!:)
I am a new Telewest 10meg Broadband and Supreme TV customer. I bought this on 16th November but only started to use it since last week.
I bought the 35£ broadband elite option just because it was 10meg connection. I have checked my speeds because it appeared to be slower than the 2meg NTL connection i previously had at my previous place.:confused:
I have called TW customer support many times but they are totally unwilling to help, dont even like to hear about speed tests and say that they can only test speed from their server offering evaluation games. Even that was slow.:mad:
I have checked my cable modem which is a Motorolla SURFboard cable modem and following is the detail:
=================
Downstream Value
Frequency 331000000 Hz
Signal To Noise Ratio 41.2 dB
Power Level 0.4 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
=================
Upstream Value
Channel ID 2
Frequency 29000000 Hz
Power 54.0 dBmV
=================
The Upstream power was 55.5 dBmV 3 hours ago.
Following are the cable modem's logs:
=================================
Time Priority Code Description
2005-12-06 21:53:22 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file
2005-12-06 21:53:21 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
2005-12-06 21:53:21 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:13 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2005-12-06 20:14:36 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
2005-12-06 20:14:35 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:15 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2005-12-05 19:48:06 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
2005-12-05 19:48:05 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:10 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2005-12-05 18:16:42 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2005-12-04 08:31:46 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
2005-11-28 19:25:18 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file
2005-11-28 19:25:16 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
2005-11-28 19:25:15 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:14 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2005-11-25 21:08:22 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file
2005-11-25 21:08:20 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
2005-11-25 21:08:20 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:18 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:08 3-Critical R002.0 No Ranging Response received - T3 time-out
2005-11-16 15:08:52 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
2005-11-16 15:08:52 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:18 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:10 3-Critical R002.0 No Ranging Response received - T3 time-out
2005-11-16 15:03:40 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
2005-11-16 15:03:39 6-Notice I401.0 TLV-11 - unrecognized OID
2005-11-16 15:03:37 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2005-11-16 15:03:29 3-Critical R002.0 No Ranging Response received - T3 time-out
2005-11-16 15:03:21 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2005-11-16 15:03:08 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2005-11-16 15:03:08 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2005-11-16 15:03:06 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2005-11-16 15:01:56 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2005-11-16 15:01:56 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2005-11-16 15:01:42 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2005-11-16 15:01:34 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2005-11-16 14:59:35 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
2005-11-16 14:29:38 4-Error E107.0 SW upgrade Failed after download - Incompatible SW file
2005-11-16 14:29:37 6-Notice E102.0 SW Download INIT - Via Config file cm-10240-384
2005-11-16 14:29:37 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:23:12 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:23:08 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:21:58 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:21:47 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:18:35 3-Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:18:28 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:18:16 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
========================================
Can anyone, specially :)Ignition:) please help as the CS staff and the second line female engineer were useless and could not offer me any support?
Does this Motorola SURFboard cable modem capable of 10meg?
Modem details:
Motorola SURFboard cable modem
Software Version: SB5101E-0.4.1.4-SCM02-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
Thank you,
Rashid Khan
how many people are on broadband in your street quite a few coming through one pipe what time does america wake up in the eveing of our time how many people in the uk have telewest broadband u aint the only one i recomend telewest to anyone for reliable broadband thats y it varys your not the only on ei found my broadband is faster in the morning you have got 10 meg out now give it 2 years and everyone will have faster broadband and everyones a winner
---------- Post added at 19:11 ---------- Previous post was at 19:09 ----------
so post you replys pretty much everyone will agree with me
---------- Post added at 19:18 ---------- Previous post was at 19:11 ----------
of course it is even 256k and 10 meg modems are the same for everyone that upgrades telewest and even bt would fork out a lot of dosh for these i think they would of thought of that by now they are there to make money not lose it they have catches enough as it is post a reply fiddl14
I think the Midland have the most reliable connection then other
areas am from the midland and I have no problems with my connections
at all. anybody from the Midland have problems with there connections
i don,t think there is :D
Ignition
22-12-2005, 18:00
I think the Midland have the most reliable connection then other
areas am from the midland and I have no problems with my connections
at all. anybody from the Midland have problems with there connections
i don,t think there is :D
I think that's complete nonsense to be honest.
Loads of people in the Midlands have issues, lots of West Midlands haven't even had their upgrade yet.
It's also the Midlands, no such thing as the Midland :)
Good you are proud of the region you live in I guess.
I think that's complete nonsense to be honest.
Loads of people in the Midlands have issues, lots of West Midlands haven't even had their upgrade yet.
It's also the Midlands, no such thing as the Midland :)
Good you are proud of the region you live in I guess.
Sup Noob :D
Anyway Midlands is not Birmingham on telewests map.
Merry Xmas Carl
Ignition
23-12-2005, 06:46
[LEFT]
Sup Noob :D
Anyway Midlands is not Birmingham on telewests map.
Merry Xmas Carl
Merry Xmas to you too sir :)
downgraded my 10mb to 4mb two weeks ago and ever since my ping has trippled whilst playing bf2.
prior to 10mb when i was on 4mb it was fine,steady & stable.
i rang blueyonder earlier and basically its all my fault well my pc`s fault.
so i said if i try another pc out on my connection it should be pinging ok and not high as the problem is only with the pc im on now and he said yes.
connected another pc and im getting the same high pings.
been with telewest for something like 10 years now maybe more but this is the first time ive considered leaving them.
Sepulchre
23-01-2006, 21:18
Grimpy, I'm on the 4mb connection as well and tbh its a mess!
Ever since they upgraded Dundee around the begining of December the pings have shot up and like the OP its related to time of day. During the afternoon the pings are passable 60 - 80 but come 5pm pings are 200+ which I've not experienced since the days of Dial-up! All for the bargain £30/mo :mad:
I too am looking at changing ISP, but the only other option for me is BT and a 2mb line. Devil and the deep I'd say.
i changed my upstream channel from 1 to 2 in my modem config and its fixed my problem.
my pings are back to normal now,maybe you can try that also,worth a try.
Sepulchre
23-01-2006, 21:42
Grimpy, what modem are you on? Last time I called BY they said I was on the least congested UBR and changing it wouldnt help :(
Willing to try though, do you need to restart the modem once you change the channel?
Motorola SB4100.
Yeah i unplugged mine once i had saved the new upstream channel.
Sepulchre
23-01-2006, 22:02
No joy there, what ever channels I try other than 3 results in a flashing green online light.
Thanks for the sugegstion though
I've fired of an email to BY, I dont see how they can keep palming everyone off with the utilisation carp and not offer an ETA on when it will work as advertised again. Any resposible company would look after its customers, BY on the other hand....
Ignition
24-01-2006, 07:19
No joy there, what ever channels I try other than 3 results in a flashing green online light.
Thanks for the sugegstion though
I've fired of an email to BY, I dont see how they can keep palming everyone off with the utilisation carp and not offer an ETA on when it will work as advertised again. Any resposible company would look after its customers, BY on the other hand....
Interesting. Try 1 or 2?
If nothing works apart from 3 you're in quite an interesting area (from the geek terms) and the network in your area needs enormous amounts of upgrading, or there's a fault ongoing.
Just a reminder they don't and have never guaranteed the speeds of their service, if it isn't working as you'd like vote with your feet.
Sepulchre
24-01-2006, 12:05
Ignition - I've tried 2, I'll try 1 tonight when I get home.
From what I understand Dundee is served by 6 UBR's (seems a lot?) of which 3 failed when they 'upgraded' the local network to 10mb capability. As such the remaining 3 UBR's are all running at 90+ utilisation. It’s been this way since the beginning of December and all I'm ever told is that its with the network team and there isn’t a date for getting it fixed. No more info is forthcoming.
To give you an idea of the problem before the 'upgrade' pings of 25+ were common, since then I cant actually play as I get kicked for having a lame ping of 150+ and over the last week or so Its become substantially worse. I've even been asked why I'm still on dial-up
As for voting with your feet, when you have Blueyonder for TV/Phone and Internet as I do changing over is a major pain in the butt. If I do go I'll want to take the lot and get the added bonus of SKY+ over the naff Telewest interactive service.
Really all I want though is a decent ping, download speeds of 500k/s are nice but I can live without them.
Please BY 'downgrade' me to a better 1mb service.
Ignition
24-01-2006, 14:37
Ignition - I've tried 2, I'll try 1 tonight when I get home.
From what I understand Dundee is served by 6 UBR's (seems a lot?) of which 3 failed when they 'upgraded' the local network to 10mb capability. As such the remaining 3 UBR's are all running at 90+ utilisation. It’s been this way since the beginning of December and all I'm ever told is that its with the network team and there isn’t a date for getting it fixed. No more info is forthcoming.
That sounds like rubbish I'm afraid. If 3 of 6 uBRs failed half of Dundee would be without service, you don't get it shared between all of them.
Is that the only info that they gave you? Not helpful.
Upgrade won't magically kill kit, can cause it tor run heavily but routers don't just die because the customers on them were upgraded, now would the network team deal with these issues.
Sounds more like they've oversold the bandwidth and are waiting for resegmentation to relieve the congestion.
Sepulchre
24-01-2006, 18:07
I'd agree it does sound like rubbish. But its been consistent rubbish they have been giving me. The same story each time I call... Dundee is running on half the equipment it should be/3 UBR's down etc.
It all a load of guff.
Still waiting for BY to get back to me regarding my last email, as phoning gets the same rubbish replies and no more I figure email next. Failing that a letter to the complaints team and one to traiding standards.
Ignition
26-01-2006, 17:49
I'd agree it does sound like rubbish. But its been consistent rubbish they have been giving me. The same story each time I call... Dundee is running on half the equipment it should be/3 UBR's down etc.
It all a load of guff.
Still waiting for BY to get back to me regarding my last email, as phoning gets the same rubbish replies and no more I figure email next. Failing that a letter to the complaints team and one to traiding standards.
That is complete and utter tosh.
There might be upstreams down but these should be fixable within hours.
You're being blagged.
The correct answer is I reckon 'O dear we sold more 'unlimited' service than we had bandwidth for'.
Sepulchre
26-01-2006, 19:45
Ignition. I replied to their email and got another "its with the network team, sorry for the invoenience...blah blah balh" but still no futher forwards.
Going to give them a call now and see if I can get some cash back and a reduction in costs until they have it fixed. Hoping I know but seen as they are putting up the TV package prices next month I feel I really should be getting more for my money.
---------- Post added at 19:45 ---------- Previous post was at 19:16 ----------
OK, just got off the phone with BY tech support, the guy there sounded pretty fed up as they are being told as little as us the customer. What he was able to find out though was all the upstream channels are maxed out, the lowest is at 94% and the highest is at 98% utilisation. He has also told me this fault was raised on their system on 17/11/05. He further advises me to write to BY head office and complain as this is happening all over the country quote "there are pockets like this all over and no one is being told anything".
He has refunded me 1 months service (so 25 quid) and thats about all he can do. I actually felt quite sorry for him.
So now I'm putting a letter together to the cheif exec of BY.
Ignition
26-01-2006, 23:46
In summary then all channels are maxed, as they can't go to 94% or so as an absolute maximum.
You've screwed until it's resegmented or they upgrade the modulations.
Sepulchre
27-01-2006, 11:23
Seems so. Some company eh?
Time to start looking at BT and 1mb :(
Ignition
27-01-2006, 18:51
Seems so. Some company eh?
Time to start looking at BT and 1mb :(
Two sides to every company, in this case you've the techs saying that the network can't handle these speeds without some shaping / capping, and on the other you've got the people who have been rather conspicuous by their recent silence who were saying BY will never cap / traffic shape.
This is their situation now, a poor 384kbps upstream on 10Mbit product, and thanks to upgrading all the 1 and 2Mbit users to 384kbit upstreams they've mashed an infrastructure which frankly wasn't ready for it.
The previous upgrade used spare capacity, this one they actually had to spend money, and obviously didn't spend enough.
I can't see ntl bankrolling endless upgrades so that BY can remain totally uncapped. Far more likely are the rumours that BY have bought 128 Ellacoya traffic shapers, 2 for each hubsite, or that ntl will begin to take action on extremely heavy users who are degrading service for other customers.
There are plenty of users on BY who at the moment just max their upload non-stop all the time. This is something no cable network can sustain :(
Chrysalis
28-01-2006, 01:08
Far more likely are the rumours that BY have bought 128 Ellacoya traffic shapers, 2 for each hubsite
ouch cable version of plusnet hehe
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