View Full Version : [Merged] Problems Since Upgrade?-Post In Here.
wayne.gg
13-03-2005, 12:18
since i got the upgrade from ntl i hve been prob wiz the connection.i use mirc a lot every 40 mins i get disconnect from mirc.the downlaod rate reduced, its not just me my frnd also get disconnected at the samtime wiz she is on ntl 3 mb aswell. any1 havint the sameprob??
do you text a lot ?
:D :D
since i got the upgrade from ntl i hve been prob wiz the connection.i use mirc a lot every 40 mins i get disconnect from mirc.the downlaod rate reduced, its not just me my frnd also get disconnected at the samtime wiz she is on ntl 3 mb aswell. any1 havint the sameprob??
:welcome: to the site.... you might find that you get more help if you type as if you have a full keyboard....
translation:
Since I got the upgrade from ntl, I have been having a problem with the connection. I use mirc a lot and every 40 minutes I get disconnected from mirc. The download rate is also reduced. It is not just me as my friend also gets disconnected at the same time- she is also on ntl 3mb. Is anyone else having the same problem?
And, no, i haven't had any problems since the upgrade, my connection hasn't dropped at all :)
wayne.gg
13-03-2005, 12:42
lolzz guyz i have chat a lot :S thats why sorry for that:rolleyes: :rolleyes:
__________________
since i got the upgrade from ntl i have been prob with the connection.i use mirc a lot and every 40 mins i get disconnect from mirc.the downlaod rate reduced, its not just me my friend also is getting disconnected at the same time with me she is on ntl 3 mb aswell. anyone having the same problem??
is that better now? :D
Florence
13-03-2005, 12:43
A few questions first whast is your set up.
I have modem> router>switch> then PCs
I was having the internet dropping but the modem was carrying on as normal. I started to fault check and it was the router not handling the new speed so if we all hit the connection hard together the router crashes.
Looking out for a better router so this problem will stop. Nothing to do with NTLs network.
The speed upgrade as such should not cause dropouts - everything you are using is the same - all that has changed is the config file in your modem. Your best bet is to contact Tech Support and report the problem.
Oki lets make a few points, this is not a error on the txt dudes router, this is a internal error in the misrouting of the ntl core servers on a national basis.
This current situation has been ongoing for the last 72 hrs anyone who is connected to irc will confirm this fact. Im a member of a uk gaming clan and have 9 uk ntl members who have been doing random connects/disconnects every 40-50 mins.
If u traceroute through the ntl backbone u will notice a considerable packetloss on there backbone, and i have reliable technical advice( not ntl) it is this which is causing the disconnections. I have made contact with ntl technical support who at first denied any problem then admitted that there was in fact a issue and there engineers were attempting to rectify the faults.
Which makes u wonder why the outage page at ntl doesnt reflect this.
Edit: the disconnection from irc is only the manifestion of the problem to explian what happens...the connection is fine full speed... the browsing stops connection speed stalls to nothing...then the disconnection and then the connection cycles.. every 40 mins... time to look at asdl methinks
Been on irc for last 30 odd hours, haven't got a single disconnect.
funkyhitman
13-03-2005, 21:33
I don't have any problem with IRC but since upgrading to 2mbps I started off with 240kb/s downloads but now I seem to get anything from 100kb/s to 200kb/s. How come it has decreased? It fluctuates all the time.
Actually I lie...I just got disconnected from mIRC LOL.
wayne.gg
13-03-2005, 21:57
i started with 366 kbs now its 245 kbs. still diconnecting from irc
I noticed this too, I thought it was my router, connection just drops at random intervals, a reboot unplu the router plug back in same with cable modem and it comes back........speed fluctuations also the same one minute its like 320kb/s then down to 100kb/s doesnt seem to be any pattern to it..
Oki lets make a few points, this is not a error on the txt dudes router, this is a internal error in the misrouting of the ntl core servers on a national basis.
This current situation has been ongoing for the last 72 hrs anyone who is connected to irc will confirm this fact. Im a member of a uk gaming clan and have 9 uk ntl members who have been doing random connects/disconnects every 40-50 mins.
If u traceroute through the ntl backbone u will notice a considerable packetloss on there backbone, and i have reliable technical advice( not ntl) it is this which is causing the disconnections. I have made contact with ntl technical support who at first denied any problem then admitted that there was in fact a issue and there engineers were attempting to rectify the faults.
Which makes u wonder why the outage page at ntl doesnt reflect this.
Edit: the disconnection from irc is only the manifestion of the problem to explian what happens...the connection is fine full speed... the browsing stops connection speed stalls to nothing...then the disconnection and then the connection cycles.. every 40 mins... time to look at asdl methinks
I haven't been disconnected from irc since... the last time i rebooted by pc ;)
Hmm.... which hops are you actually see packet loss on? If it is core routers, eg tele-ic2 then i am not surprised that you get ping time outs- routers this busy give very low priority to icmp traffic.
im not having any problems with IRC been connected for several days now without a disconnection
TigaSefi
14-03-2005, 12:13
IRC are having a lot of problems with disconnections on my NTL too and also to a smaller degree on Pipex ADSL so I am thinking that IRC servers are having big problems.
IRC are having a lot of problems with disconnections on my NTL too and also to a smaller degree on Pipex ADSL so I am thinking that IRC servers are having big problems.
irc servers are not controlled by anyone specific though so it cannot be that irc are having problems
IRC is a standard not a specific company :)
this problem could be down to an irc server but not irc in general
wayne.gg
14-03-2005, 18:16
well 2 day it didnot disconnect at all till now. customer service at ntl r not very usefull. they always lie to people. even with the upgrade the told i have to wait for an email then i will get the upgrade. then i called them again and it was done straight away.
customer service at ntl r not very usefull. they always lie to people.
careful... at least two people who have replied to your post work for ntl.
Graham M
14-03-2005, 18:24
I think NTL are definitely having connection problems, my Connection has been dropping a lot over the passed week maybe a bit longer, tis probably down to the reshuffle they are having to do to support the new speeds, seems a bit better now however.
no disconnections for 24 hrs.. looks like they fixed it
download is still sucky i prefered my 1.5mbit at least that was reliable
gonna look at bulldog asdl :dozey:
maxtoralias
14-03-2005, 19:26
Had to call cs twice to get my connection upgraded but apart from that the connection is rock steady reliable and have had no hint of disconnection issues over a 72 hour period.
same here no connection problems or speed issues since speed upgrades :erm:
chrisp69
14-03-2005, 23:45
hi all, i am having this problem to with the ntl connection just stop working i phoned cs and the lady on the phone for ntl said that it was either my firewall or virus checker that my computer had altered the settings but when i looked after the call had finished i could find nothing anyone with any ideas (no tech talk as i know very little tech talk ) ta
I too am suffering from this!
Not IRC in my case. It seems that the internet connection just 'freezes' for 30 secs or so - then comes back online.
This happens when simply browsing web pages.
I notice the connection has gone, because Messenger disconnects, then reconnects 30ish seconds later.
I've uninstalled Zonealarm, which made no difference. I've also proved its not just one machine, cos my laptop (wireless) exhibits the same problem.
Until I read this i was just about to blame my wireless router, but if other people are seeing the same issue - it can't be.
For info in case anyone cares to investigate:
My setup is PC -> Switch -> Wireless Router -> SACM.
The modem never goes offline when the 'freezes' happen.
Run Norton AV, Spybot all of which report no problems.
I havent rung support, purely because whenever I have tried to report techy problems in the past (packet loss for example), they don't seem to believe me and say its a firewall or virus problem!
th'engineer
15-03-2005, 09:45
I too am suffering from this!
Not IRC in my case. It seems that the internet connection just 'freezes' for 30 secs or so - then comes back online.
This happens when simply browsing web pages.
I notice the connection has gone, because Messenger disconnects, then reconnects 30ish seconds later.
I've uninstalled Zonealarm, which made no difference. I've also proved its not just one machine, cos my laptop (wireless) exhibits the same problem.
Until I read this i was just about to blame my wireless router, but if other people are seeing the same issue - it can't be.
For info in case anyone cares to investigate:
My setup is PC -> Switch -> Wireless Router -> SACM.
The modem never goes offline when the 'freezes' happen.
Run Norton AV, Spybot all of which report no problems.
I havent rung support, purely because whenever I have tried to report techy problems in the past (packet loss for example), they don't seem to believe me and say its a firewall or virus problem!
Any one thought it might be th'engineers favorite proxies try specifying one or could be the proxies dont like faster speeds
Thanks for the reply. Sorry should have said i have tried that too, but its a bit hard to prove as the 'freezes' seem random.
My laptop i use to connect to work via VPN, and that drops the connection at the same time the PC freezes.
I'm not ruling out my router acting up, but seeing other people with the same issue makes me think it may be an NTL problem.
southwell
15-03-2005, 10:54
I had my internet explorer and MSN stop working, reset the modem and it works again, my mate has the same problem. I guess it's just a tempramental problem.
my modem is still randomly dropping the connection. this has been happening for a few weeks. at first I thought it was my router as resetting it brought the connection back, so for the last couple of days I unplugged the router and just used the modem it still happens, this morning it happened within a few minutes of restarting. It is getting really annoying now.
Cause when I use the router I can reset it with out turning off the PC but when I use the modem and it drops the connection I have to restart the PC. Hope something gets sortd soon. Maybe I need a new modem.
southwell
15-03-2005, 11:25
Im not sure about that, it seems strange, me and my mate are getting the same problem and we live 2mins from each other. :confused:
Saneboy13
15-03-2005, 11:56
Has anyone with an NTLHome modem tried looking at the configuration setup of their modem? Open a new window and type in "192.168.100.1" and when the box pops up type in "root" for both user name and password.
Once in to the configuration page you can see what your downstream level is in db, and also your upstream level. If you are getting silly levels on downstream i.e more than +8 or less than -8 that could be the problem. Or with the upstream levels, if you are sending back at 55db, then you are on the threshold of your modem falling over
I lost all services for 3 hours yesterday. talking to faults was like talking to a broken record they now sending an engineer out today even though i tried to explain that it was the whole area and only wanted to know when service would resume
Has anyone with an NTLHome modem tried looking at the configuration setup of their modem? Open a new window and type in "192.168.100.1" and when the box pops up type in "root" for both user name and password.
Once in to the configuration page you can see what your downstream level is in db, and also your upstream level. If you are getting silly levels on downstream i.e more than +8 or less than -8 that could be the problem. Or with the upstream levels, if you are sending back at 55db, then you are on the threshold of your modem falling over
Downstream:
Frequency 403000000 Hz Locked
Signal to Noise Ratio 33 dB
QAM 64
Network Access Control Object ON
Power Level -6 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream:
Channel ID 5
Frequency 36784000 Hz Ranged
Ranging Service ID 545
Symbol Rate 2.560 Msym/s
Power Level 44 dBmV
These all look ok based on what you said above.
Can anyone tell me how to decypher the time column in the cable modem log page? It looks like this: 050308102057 - I'm guessing 08/03/05 10:20.57 ?
Since i upgraded to 3mb my pings have been worse than before. I rang tech support and they said my area was overloaded on the upload which would explain my 300ms spikes. I then had to wait a week for them to load balance and now they have done, my ping is still not right, its between 10-15 ms (in game ping) higher than before i upgraded. As i mainly only use my connection for gaming i'm not happy at all.
I've done trace routes and they seem ok.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| No response from host - 100 | 26 | 0 | 0 | 0 | 0 | 0 |
| 10.20.32.1 - 0 | 26 | 26 | 0 | 10 | 32 | 0 |
| oldh-t2cam1-a-ge-wan44-118.inet.ntl.com - 0 | 26 | 26 | 0 | 15 | 47 | 16 |
| mant-t2core-a-ge-wan82.inet.ntl.com - 0 | 25 | 25 | 0 | 28 | 281 | 0 |
| man-bb-a-so-210-0.inet.ntl.com - 0 | 25 | 25 | 0 | 15 | 47 | 16 |
| man-bb-b-ae0-0.inet.ntl.com - 0 | 25 | 25 | 0 | 14 | 31 | 16 |
| bir-bb-a-so-000-0.inet.ntl.com - 0 | 25 | 25 | 0 | 16 | 47 | 16 |
| win-bb-b-so-700-0.inet.ntl.com - 0 | 25 | 25 | 0 | 19 | 63 | 15 |
| bre-bb-a-so-100-0.inet.ntl.com - 0 | 25 | 25 | 15 | 27 | 110 | 46 |
| redb-ic-1-so-010-0.inet.ntl.com - 0 | 25 | 25 | 15 | 26 | 63 | 16 |
| xpe.999.gi0-3.rt0.thdo.catalyst2.com - 0 | 25 | 25 | 15 | 31 | 110 | 15 |
| 213.230.200.217 - 0 | 25 | 25 | 15 | 25 | 32 | 31 |
|________________________________________________| ______|______|______|______|______|______|
WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir ( stanimir@cr.nivis.com )
My upload is ok too, ave is 34kb, but my download speeds are low compared to everyone elses.
Thu, 17 Mar 2005 16:27:44 UTC
1st 128K took 438 ms = 299251 Bytes/sec = approx 2490 kbits/sec
2nd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
3rd 128K took 485 ms = 270252 Bytes/sec = approx 2248 kbits/sec
4th 128K took 515 ms = 254509 Bytes/sec = approx 2118 kbits/sec
Any ideas what the prob is?
Ignition
17-03-2005, 16:38
PM me your public IP address.
Raistlin
18-03-2005, 17:01
Did you do as Ignition suggested and Ping him your IP?
Graham M
18-03-2005, 17:42
10-15 is IMHO a perfectly acceptable ping to a server for playing games.
Yeh i did Raistlin.
Zeth its 10-15 ms higher than what it used to be.
Today i heard that NTL keys are changing.What's all this, Why this is happening.
downquark1
19-03-2005, 10:02
On my new SACM the down stream power level seems a bit off, it's a between 0 and -1.2dBmV
Is there anything I can do to help it or is it an NTL network problem?
1) That's not off, the range is -15 to +15, so 0 is bang on the money.
2) Is there actually a problem?
downquark1
19-03-2005, 10:25
1) That's not off, the range is -15 to +15, so 0 is bang on the money.
2) Is there actually a problem?
Sorry I was going off the robin walker stat for the ex cable and wireless areas
NTL ex-C&W areas
-6 dBmV to -3 dBmV
-12 dBmV to -3 dBmV
There's no real problem, just some images don't seem to appear as snapply. Some download speeds also level of a lot lower but that may be a limit set by the server side.
I can't get a download to go over 140 kbps on a 3meg line, no matter how many top class xxx movie sites :P or any other download sites.
got my upgrade but should be on 3mb done a speed test and also checket in newsgroups only getting 2.5mbs i have checket for spyware ect done the checks i upgraded on line 1 week a go and my m8 has speed up to 2.9 same set up hes got same every thing but he live 5 doors away and he gets full speed i also notice i get 2% packet lost
i am getting my bt line in 2 weeks in case ntl cant help me and fob me off again on the phone and will go with uk online i have been a customer for over 6 to 7 years on broadband with ntl and only can take so much fobbing off from them on the phone
people check your speeds regular, your paying for it, i ask ntl to check the router i am on and i feel they is over the quarter and all these muppits downloading gigs per day hammering them and need to be balanced out better in facket bring in the hard cap then this will stop them downloading they porn movies my 2p woth
vaiolator
19-03-2005, 19:44
I have had similar problems to the rest of you.
I checked the speed on RW site over an hour last night/early hours and it was averaging about 300kbs, the slowest I remember being 33kbs. No difference when specifying a proxy either.
This evening it's around the 1500 to 1800 mark, but again going down into the hundreds on some of the tests.
I'm on 2Mb by the way.
Don't forget that just because you cannot download from a site above 160k, the site may not be able to download faster than this to you
Electrolyte01
19-03-2005, 22:49
Any problems? Only one.
Random and unexpected crashing of my modem, which is rather annoying since when it DOES crash, it refuses to restart (doesn't connect to NTL's network). A hard reset (pulling plug out for 10 seconds then back in) fixes this problem.
If it continues, I will have to ring up NTL since I may have a faulty modem. Hopefully it's not the modem :(
Since the upgrade, 3mb service starts off at 3mb then by the end of the day its down to 1.5mb.
Been onto ntl they said nothing wrong there end asked me if I was using a wireless connection as this could be causing the problem.
I do use a wireless connection but this worked okay when
i was on 1.5mb and even if I use my ethernet connection it still happens.
Anyway after I put the phone down, about 10 minutes later the connection was back to 3mb again ?
Strange!!!!
My modem has needed more resets after the upgrade in the last week or so than in the last year BF UG, strangely so has my router !
Electrolyte01
20-03-2005, 09:50
strangely so has my router !
Had no problems with my router. It usually crashes every month anyway, instantly restarts though.
Befor update i was getting full d/l speed (1.5mb) 160k/bs from news provider Eurofeeds, now after upgrade (3mb) getting d/l speed of 40k/bs.Dunno if its news provider fault or NTL problem.
Is there any news ignition?
Chrysalis
20-03-2005, 19:44
I have noticed a lot of places are now slower, I dont know if its reduced peering, traffic shaping or just some other factor out of ntl's control. eg. Downloading of things like fileplanet before the upgrade would be at 3am 1.5mbit speeds, now they are around 1mbit speeds (on 3mbit) any time of the day.
But if I download of a ftp speeds are usually max, which is good for me and also my pings and traceroutes are always low all day and night so if NTL have done something it has benefited me immensly which I am happy with.
I've been having similar problems myself. I've been trying to watch the baseball video streams at mlb.tv and the connection keeps dropping for a couple of seconds (using both WiMP and RealPlayer). It actually got so bad today that I just gave up and shut down my PC.
I also get similar problems with MP3 streams randomly getting "connection stalled" errors.
This is with an ntl 120 cable modem (an ntl engineer who visited recently for a different problem actually seemed quite surprised that I had one of these as he said that they were quite temperamental. Can anyone back this up?).
Since my upgrade, I've been having large amounts of packet loss - D/l speed is right on the moeny, no problems, and this would be great if the packet loss wasn't making my online gaming unplayable right now - Any easy way to check if it's a load balancing problem, or something else?
Have called TS, they tried to fob me off with local AV problem, then I mentioned the words "packet loss", have "traced routes" etc. then they realised the usual fob-off wasn't going to work - suggested I tried again tomorrow - real helpful.
Any help or suggestions from the wiser few on this board would be appreciated
I've been having large amounts of packet loss
Ive got exactly the same problem as Houghie, alot of packet loss during gaming which i usually don't get, it started a couple days ago (or even further back, not sure how long but not THAT long).
My download speeds are also downloading at the correct speeds, everything is working fine except online gaming.
Have checked again this morning, and I'm getting 10-20% packet loss on most sites at the moment - not good at all!!! Grrrr - gonna wait until i get home to call Broadband support to see if they can see anything on my local last mile etc...
:mad:
Since my call to ntl my service so far today is working okay and all results are reporting back a 3mb service.
SO it could not have been my wireless connection!!!!
Downstream Receive Power Level : 6.50 dBmv
Downstream SNR : 31.87 dB
Upstream Transmit Power Level : 35.75 dBmv
Can someone tell me if these figures are good, bad, or indifferent !
Ignition
21-03-2005, 12:56
Downstream Receive Power Level : 6.50 dBmv
Downstream SNR : 31.87 dB
Upstream Transmit Power Level : 35.75 dBmv
Can someone tell me if these figures are good, bad, or indifferent !
http://www.cableforum.co.uk/board/showthread.php?p=430166
vaiolator
21-03-2005, 16:22
I have just tried to have another look at the figures in the CM pages, http://192.168.100.1
I now get an anauthorised access page showing. Has NTL blocked this now?
I was able to access it last week.
I have just tried to have another look at the figures in the CM pages, http://192.168.100.1
I now get an anauthorised access page showing. Has NTL blocked this now?
I was able to access it last week.
make sure you don't have a proxy server specified-> tools-> internet options-> connections-> lan settings
if you do, either remove it, or click on advanced and add 192.168.100.1 to the exceptions box :)
vaiolator
21-03-2005, 16:53
:) I didn't have a proxy specified, but I then selected it and already have that range in the exceptions box, and it now works!
I have never had trouble getting the CM page before and I don't always use proxies. :confused:
Thank you monkeybreath.
Ignition
21-03-2005, 17:24
A few questions first whast is your set up.
I have modem> router>switch> then PCs
I was having the internet dropping but the modem was carrying on as normal. I started to fault check and it was the router not handling the new speed so if we all hit the connection hard together the router crashes.
Looking out for a better router so this problem will stop. Nothing to do with NTLs network.
Any router that claims to be able to route will laugh at 2Mbit/200k - may not be so keen on the amount of packets passing through, should only really find that using high connection P2P will break the router - even then if using XP SP2 you'll have had to use one of the many hacks on the web to increase the maximum number of simultaneous TCP/IP connections possible.
Only the *really* cheapy ones usually have an issue with this, as they are kitted out with the bear minimum of memory required to function.
You should be able to bring the router back to life by disconnecting it from the cable modem and reconnecting it, this should clear the NAPT tables on the router which are filling up the memory and allow you to resume connectivity.
seaneeboy
25-03-2005, 17:38
Ooh, a weird one, although possibly down to todays LS12 outage - After upgrading yesterday I was stuck on a cycle of provisional IP addresses - and if I went to start.ntl and added the computer it still wouldn't give me a proper IP addy...
Thanks to a fabby bloke in Cardiff tech support (well, I assume that, he was welsh) it's back up and running after going to the cmd prompt and manually releasing/renewing the IP... just being stubborn!
So, thanks to a lovely Tech (after being unceremoniously cut off from a less helpful one - no great loss!) I'm back up and running.
Well done them!
th'engineer
26-03-2005, 22:09
Well two disconnects and slow speeds call this an upgrade:rolleyes: never had a disconnect since getting a samsung untill now.
Never had a problem since getting the Samsung its like before the proxys where sorted.
Think its time for a phone call to someone high in NTL, here we go again:mad:
originally posted here... http://www.cableforum.co.uk/board/showthread.php?t=25647&page=54&pp=15
oldham network has been upgraded,got onto tech support last night and they told me to phone the 052 2000 number and goto broadband upgrades wich i did,dl speeds are fine now but my upload seems to have not changed,i then used the bb medic and goto onto live tech support,spoke to some 1 called peter,he did a refresh of my stb and still its the same,around 150k when it should be around the 300k mark,im on the silver samsung stb and running win xp,ive done all the ness checks and cleared out cache,im at a loss as to what to do next.can any 1 help?thx in advance!
samsung stb,winxp,new cables...
had some help from BBKING and thought id leave it a week,ive left it over that and still no joy,my dl speeds are fine but my upload speed is still around the same 15k mark,ive phoned support and they re-set my stb and did all the checks on there end and they say there is nothing wrong and no faults are reported in my area.... any other ideas wich any 1 may have that i may have over looked ill check on,but i doubt there is many.....thx in advance!
Ignition
28-03-2005, 07:39
originally posted here... http://www.cableforum.co.uk/board/showthread.php?t=25647&page=54&pp=15
samsung stb,winxp,new cables...
had some help from BBKING and thought id leave it a week,ive left it over that and still no joy,my dl speeds are fine but my upload speed is still around the same 15k mark,ive phoned support and they re-set my stb and did all the checks on there end and they say there is nothing wrong and no faults are reported in my area.... any other ideas wich any 1 may have that i may have over looked ill check on,but i doubt there is many.....thx in advance!
Send me your IP address, should be able to help with this.
Oldvinyl
28-03-2005, 12:35
I just called CS to upgrade 300 to 1MB. He said I need a new silver STB but here it says my black STB can operate 1MB
http://www.cableforum.co.uk/article/145/ntl-broadband-upgrade-speeds-from-8th-march :confused:
GreenGoblin
29-03-2005, 15:06
Hi there.
I'm currently having problems with gaming servers on counter strike.
I run a trace route through a program called HLSW and my ping SPIKES on only 2 servers from 100 - 500.
I ran a tracert to BBC.co.uk and i got this ;
1 5 ms 8 ms 5 ms 10.144.15.254
2 7 ms 6 ms 8 ms nott-t2cam1-b-ge92.inet.ntl.com [80.4.46.129]
3 7 ms 7 ms 6 ms nott-t2core-b-ge-wan71.inet.ntl.com [80.1.79.185
4 9 ms 7 ms 9 ms nth-bb-b-so-200-0.inet.ntl.com [62.253.185.37]
5 10 ms 15 ms 11 ms pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]
6 * 245 ms 258 ms tele-ic-2-so-010-0.inet.ntl.com [62.253.185.86]
7 12 ms 14 ms 16 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
8 12 ms 11 ms 12 ms 212.58.238.153
9 11 ms 12 ms 23 ms www9.thdo.bbc.co.uk [212.58.224.55]
After 2 hours on the phone to NTL support which doesn't know what i'm on about sorry to say. One operator told me to look INSIDE YES! INSIDE my computer and check if my motherboard was connected and my eithernet card was secure. Another operator was quite helpful he said i'm going to get high pings to gaming servers because its using bandwidth. But before NTL upgraded all the net speeds i was geting unbelievable PINGS and reg on servers. Hmm if no one can help via the support on NTL i'm buggered i guess :(.
Thanks for any help you guys can offer.
Regards
GreenGoblin.
sounds all to familiar :rolleyes:
On the phone to BB Support again....
Thu, 31 Mar 2005 14:52:33 GMT
1st 128K took 703 ms = 186447 Bytes/sec = approx 1551 kbits/sec
2nd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
3rd 128K took 422 ms = 310597 Bytes/sec = approx 2584 kbits/sec
4th 128K took 313 ms = 418760 Bytes/sec = approx 3484 kbits/sec
Thu, 31 Mar 2005 14:55:43 GMT
1st 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
2nd 128K took 343 ms = 382134 Bytes/sec = approx 3179 kbits/sec
3rd 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
4th 128K took 797 ms = 164457 Bytes/sec = approx 1368 kbits/sec
__________________
Thu, 31 Mar 2005 15:08:02 GMT
1st 128K took 922 ms = 142161 Bytes/sec = approx 1183 kbits/sec
2nd 128K took 1063 ms = 123304 Bytes/sec = approx 1026 kbits/sec
3rd 128K took 1062 ms = 123420 Bytes/sec = approx 1027 kbits/sec
4th 128K took 1078 ms = 121588 Bytes/sec = approx 1012 kbits/sec
Sucess! Ok seems like im on 1MB now but hey i finally got NTL to admit to the problem!
They dropped my BB down to 1mb service and web pages etc open up great...ok slower than im used to but thats a small price to pay.
Officialy have it now that the 3MB has problems and NTL are trying to work out what it is
So for now im on 1mb but 1mb that works correctly is better than 3mb line that takes 5-15 minutes to load a webpage.
patrickp
01-04-2005, 00:52
I just called CS to upgrade 300 to 1MB. He said I need a new silver STB but here it says my black STB can operate 1MB
http://www.cableforum.co.uk/article/145/ntl-broadband-upgrade-speeds-from-8th-march :confused:
It can. I just phoned CS this afternoon to find out when my 750K would be upgraded to 2MB, and the helpful lady I spoke to pointed out I would need a new Samsung box and there was a big backlog on visits. So she suggested I downgrade to the £17.99 service until I get a new box, as that would give me 1MB, _which my Pace box could manage_. So I did that, and it seems fine - so far. ;-)
Ignition
01-04-2005, 15:58
Hi there.
I'm currently having problems with gaming servers on counter strike.
I run a trace route through a program called HLSW and my ping SPIKES on only 2 servers from 100 - 500.
I ran a tracert to BBC.co.uk and i got this ;
1 5 ms 8 ms 5 ms 10.144.15.254
2 7 ms 6 ms 8 ms nott-t2cam1-b-ge92.inet.ntl.com [80.4.46.129]
3 7 ms 7 ms 6 ms nott-t2core-b-ge-wan71.inet.ntl.com [80.1.79.185
4 9 ms 7 ms 9 ms nth-bb-b-so-200-0.inet.ntl.com [62.253.185.37]
5 10 ms 15 ms 11 ms pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]
6 * 245 ms 258 ms tele-ic-2-so-010-0.inet.ntl.com [62.253.185.86]
7 12 ms 14 ms 16 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
8 12 ms 11 ms 12 ms 212.58.238.153
9 11 ms 12 ms 23 ms www9.thdo.bbc.co.uk [212.58.224.55]
Horrid, 11ms from Nottingham to the Beeb, 5-8ms first hop. Massive fault. Obviously couldn't be the other end causing issues now, could it?
HLSW = Counter-Strike players tool? That accounts for a few things I guess.
Sorry if pings aren't absolutely perfect 100% of the time, every service spikes from time to time and I'm not going into the 'issue' of spikes on tele-ic-2 or tele-ic-1 again apart from a few words... Routers, well, route. They are there to forward your pings, which they did well here, not to reply to them!
Any ideas why my P2P programs have stopped working? This has been since the upgrade problems ive had.Anything i should check to allow connections?
Ive allowed the programs to bypass my XP SP2 firewall but still no connections.
TheBlueRaja
01-04-2005, 21:38
Which P2P do you use? Do you have a router? Do you have any other type of firewall installed?
Ignition
01-04-2005, 21:53
PM me your IP address.
IP sent Ignition. Programs used are Bit Torrent,xdcc catcher. No spyware,dont use IE6.
Hi
I have a CMX modem, with a Linksys router attached. Since my 3mb upgrade I am having some issues with d/l'ing from news.ntlworld.com.
Things swing along nicely at 350-380kB, but periodically and randomly all net acess drops for 10-30 secs.
Anyone else or just me?
GreenGoblin
02-04-2005, 10:42
Hi there.
I'm still geting big spikes to 200+ which is really geting annoying now. Because as i play Counter Strike i get cl_flushpacket errors. I NEVER use to get this before NTL upgraded there internet service.
I've emailed NTL but no doubt they won't know what i'm on about once again.
And i'm not trying to ring again no chance... lol..
Just wish my net would go back to the way it was :(.
Regards
GreenGoblin
Send me your IP address, should be able to help with this.
any update to the speed problem ignition?
th'engineer
04-04-2005, 21:00
It reminds me of the old forum on nthellworld.com all the old problems are back disconnects, slow speeds high pings .:angel:
Must be us customers :rolleyes: cant be a problem with the network
Be nice if when you got through to BB Support, you didn't have to go through the same process time and time again.
Call number 11 in 9 days and finally NTL are "Going to call me"
This should be interesting. Gave the last guy on BBS this forum link.
"We have had no other reports of bad connections"
One tell's you there isn't a problem,the next says there is!
PC_Arcade
05-04-2005, 10:00
Hi
I have a CMX modem, with a Linksys router attached. Since my 3mb upgrade I am having some issues with d/l'ing from news.ntlworld.com.
Things swing along nicely at 350-380kB, but periodically and randomly all net acess drops for 10-30 secs.
Anyone else or just me?
I get the exact same problem although not with ntl newsgroups, but with emule and usenet from usenetserver.com, funnily enough I'm behind a linksys router too so that could be the issue, but it'll be difficult for me to check as it doesn't happen that often and it's too much hassle for me to un-network everything in order to work out when and why etc.
th'engineer
05-04-2005, 15:15
anyone getting up to normal speed or just 1.5 meg
Edit its gone to 2meg now
getting between 2040 and 2056 on the speed test i subscribe to 2 meg
getting between 2040 and 2056 on the speed test i subscribe to 2 meg
Lucky you!
http://img148.exs.cx/img148/8994/dsl0dt.png
What speed test did you use i would like to try it and compare
There you go
http://www.dslzoneuk.net/index.php
ian@huth
06-04-2005, 01:23
There you go
http://www.dslzoneuk.net/index.phpYour results may have been affected as it says in the warning on that test, *NOTE for ntl users*
Due to high usage by ntl users testing to see if they have received their speed upgrade, the result for 2Mb and 3Mb tests
may be lower than expected for a few days as the server bandwidth will be maxed out at times.
You have not seen my other post then?
http://www.cableforum.co.uk/board/showthread.php?t=26499
Not sure wether ive been affected by the upgrade or not but after the whole upgrade i started getting huge pings and immense packetloss to certain servers, mainly german servers. (Talking about online gaming here :))
It calmed down and my internet was working fine after, but now i am starting to get alot of packetloss when gaming and it is quite annoying, and i have not even chosen to upgrade from 300k to 1mb yet :S.
HowardCanning
07-04-2005, 14:39
Is there any reason why my speed is only aparently ~1.6Mbit/sec according to speed test sites?
I've been upgraded to the 2Mbit service today with a new Samsung box :)
Basisboy
07-04-2005, 18:45
I get the same problem... from
http://www.adslguide.org.uk/tools/speedtest.asp ...
Downstream 1584 Kbps (198.0 KB/sec) 1710 Kbps (inc. overheads)
Upstream 186 Kbps (23.3 KB/sec) 200 Kbps (inc. overheads)
I know 1,000kb isn't a true 1Mb (1024 and all that...) but I don't think that equates to a difference of 400kb...
Does it have anything to do with contention? HFC and all that... a while since I done that!
Cheers!
My 2Mb con has been about 1.5 for a few days now, was OK (normally between 1983 & 2100 ish) since doing the online upgrade from the 750 tier.
Thu, 7 Apr 2005 18:55:47 UTC
1st 128K took 710 ms = 184608 Bytes/sec = approx 1536 kbits/sec
2nd 128K took 770 ms = 170223 Bytes/sec = approx 1416 kbits/sec
3rd 128K took 720 ms = 182044 Bytes/sec = approx 1515 kbits/sec
4th 128K took 710 ms = 184608 Bytes/sec = approx 1536 kbits/sec
GreenGoblin
07-04-2005, 21:51
Yes same here.
It's still the same after being on the phone to NTL for more then 2 hours.
Now its really geting annoying because in my games i lag and it just makes it unplayable.
And NTL said they can't do a thing.
And it isn't my PC i've formated several times.
Just really annoying now. All i use my internet for is Gaming and its just imposible to play.
:(
Regards
GreenGoblin
HowardCanning
07-04-2005, 22:21
It's probably just due to other cretinous internet users in our areas :lol:
Hey
Im having a similar problem. My modem connection lights still flash but i cant access the net. If i log into my router the wan ip and dns settings are all reset to 0. I thought it must be my router playing up so i pluged my modem directly into my pcs ethernet port and it seems to work fine.
My router is only a few months old though and it always seems to work for 30mins before it seems to die again (even with zone alarm switched off).
My ip address has definately changed recently but my download rate is still 85-90k./sec (750k connection) so i guess my service hasnt been upgraded yet. Ive been on ntl for a few years now and have one of the black terayon modems.
Another thing i have noticed is that zone alarm is reporting the last 3 digits of my ip address as 0. xx.xx.xx.236 as xx.xx.xx.0
Im going to try and upgrade my routers firmware to see if it helps. Does anyone else have any ideas what could be causing my routers wan detection / settings to reset?
Cheers
Chrysalis
08-04-2005, 09:04
speeds of around 150-200kB/sec on 3mbit might be related to proxy problems posted in the proxy forum.
http://www.cableforum.co.uk/board/showthread.php?t=25562
My 2Mb con has been about 1.5 for a few days now, was OK (normally between 1983 & 2100 ish) since doing the online upgrade from the 750 tier.
Thu, 7 Apr 2005 18:55:47 UTC
1st 128K took 710 ms = 184608 Bytes/sec = approx 1536 kbits/sec
2nd 128K took 770 ms = 170223 Bytes/sec = approx 1416 kbits/sec
3rd 128K took 720 ms = 182044 Bytes/sec = approx 1515 kbits/sec
4th 128K took 710 ms = 184608 Bytes/sec = approx 1536 kbits/sec
I rebooted my modem & router, back to normal now :)
Fri, 8 Apr 2005 10:46:44 UTC
1st 128K took 500 ms = 262144 Bytes/sec = approx 2181 kbits/sec
2nd 128K took 550 ms = 238313 Bytes/sec = approx 1983 kbits/sec
3rd 128K took 550 ms = 238313 Bytes/sec = approx 1983 kbits/sec
4th 128K took 490 ms = 267494 Bytes/sec = approx 2226 kbits/sec
What is going on with ntl, they havnt upgraded, theyve degraded, not in terms of speed but overall quality =/ I havnt even upgraded in speed either ! chose to stay at 300k
Getting tons of packetloss, and i know it isnt anything to do with my own computer because i know others who are also getting it.
**** service to be honest.
th'engineer
09-04-2005, 08:28
What is going on with ntl, they havnt upgraded, theyve degraded, not in terms of speed but overall quality =/ I havnt even upgraded in speed either ! chose to stay at 300k
Getting tons of packetloss, and i know it isnt anything to do with my own computer because i know others who are also getting it.
**** service to be honest.
Dont worry it will all be sorted eventually, some people do have problems after the upgrade some not just report it to CS.
We will not get anyone to admit any problems with the upgrade on this forum.
We do need to help NTL understand the problem so phone CS
d_j_watts
11-04-2005, 05:13
Hi just a quick couple of questions and maybe a few observations.
Ntl upgraded the 750kb service a little while back now and i upgraded from that to 2mb at the time. All was fine for a few weeks and then boom (less of a boom more of a uh!) bandwidth went right donw and 2mb seemed to turn into 512kb.
Im not usually one to complain but i called NTL and was told there was a problem in the leicester area and it was being sorted. I have phone on numerous occasion and told the same thing, although i never get to hear what exactly is wrong... surprise surprise.
Well I have used broadband medic - im sure its a useful tool to some people but it really didnt help me finding out why the speed was really slow. I have check all my setting in win xp (sp2) and everything is fine. I even performed a complete format an re-install of my computer two weeks ago but to no avail.
I dont have a router and the cable modem only goes into my computer so im not sharing the connection. I have used various speed test on the net but i saw a post on here from someone who used this site so i though this one must be reputable check out the speed result http://homepage.ntlworld.com/d_j_watts/speedtest.gif.
Now that was a kick in the teeth, im going on a bit now.
Anyhow i wanted to know if this speed was normal for people on 2mb connections who tranfered from 750kb and maybe if anyone from leicester is reading this are you experiencing the same degraded service?. I have confirmed with NTL im on 2mb.
Thanks for any help and comments,
David :)
lynx2oo2
11-04-2005, 07:46
Unfortunately i'm not from leicester, I,m in Ipswich, but your speed is way too low for 2Mb, I went from 750k to 2Mb, and my result is bellow.
Are you sure you are not running any other bandwidth hungry apps (ie bit torrent clients, kazaa ect) as this will bring your test results down.
Regards.
Repetition
11-04-2005, 07:50
I *should* have been upgraded to 2Mb.
The other day I had a download come in at 125kbs but that's the fastest I've seen it so far. Did some speed tests earlier at about 6am.... hardly peak time here or for the US (cept Alaskans). Tried 3 sites and here are the results....
The Upload Speed is : 129 KiloBits/Sec
The Download Speed is : 952.6 KiloBits/Sec
The Upload Speed is : 133.3 KiloBits/Sec
The Download Speed is : 952.6 KiloBits/Sec
577.7 kilobits per second
699.6 kilobits per second
Download speed: 695 kilobits per second
Not even achieving 1Mb :banghead:
d_j_watts
11-04-2005, 08:29
Thanks for the replies guys or girls,
whenever i do a speed test i make sure i close all bandwith hungy programs and i have a look at the local area connection icon to see if there is any unusual traffic but it is just blank withough little flashing monitors, i hope meaning no traffic. Recentlty i have been getting a lot of mesages say that i have limited connectivity but unplugging the modem (reseting) power supply solves that problem for a day or so. But while its working service is somewhat patchy. I would say that i mostly get speed results, which i do everyday since my dealing with NTL customer service, of under 1mb. I suppose if i stated out on 2mb and not upgraded from 750kb for free then i would be more annoyted but to be honest im happy with just a sniff of 30kB/s. Ha oh well im sure they will get round to fixing the mysterious problem in leicester. eventually.
david
I was getting bad packet loss since moving from 750K to 2MB but did a reinstall of WindowsXP and now it's running pretty smooth. :)
Must admit that all these problems after upgrade are quite worrying in that I am due for upgrade in the first week in May.
I'm currently on the 750K service with a Pace STB and my service in Manchester is fairly good.
I'll be having my box switched to a Samsung and upgrading to the 2mb service.
Now I'm concerned that my future service will be worse than that I've got now.
Has anyone in Manchester upgraded to the 2mb Samsung STB service and if so how are they finding the service?
SNAKEKIL
12-04-2005, 17:41
Hi, iam not shore if this is the right place for this post.But i was on http://www.adslguide.org.uk/ and i found this bit of info...
We have seen a number of service providers introduce things such as leaving fees if you migrate from the service, which we feel should not be allowed as this may unfairly lock people into a service. The moral, if there is one to the press release by Zen, is to read your service providers terms and conditions, and if there is a metered element to the usage, to be sure you are happy with it. Some providers charge automatically when you exceed the limit, others just slow things down until the next month or you pay more, some restrict the service to only allow email. :dozey:
Ignition
12-04-2005, 20:23
FYI: Those with slow speeds after upgrade, politely ask the TSR you call to reprovision you, this should fix your speed issue.
Must admit that all these problems after upgrade are quite worrying in that I am due for upgrade in the first week in May.
I'm currently on the 750K service with a Pace STB and my service in Manchester is fairly good.
I'll be having my box switched to a Samsung and upgrading to the 2mb service.
Now I'm concerned that my future service will be worse than that I've got now.
Has anyone in Manchester upgraded to the 2mb Samsung STB service and if so how are they finding the service?
i did 2mb on a samsung for a day and promptly changed to a stand alone modem my tv kept locking up during large downloads but its fine now
I to upgraded from 300kb to 1MB the first two weeks were great but now it has droped to 359Kb and the tv freezes temporary when using the internet i am on st box 1000 series in the manchester area ????????
d_j_watts
13-04-2005, 15:48
FYI: Those with slow speeds after upgrade, politely ask the TSR you call to reprovision you, this should fix your speed issue.
Not quite sure i know what you mean ignition, what is the TSR and how might they understand the concept of reprovisioning in relation to a broadband connection.
Sorry its just if i phone NTL i wanna know what im talking about.
Thanks David
Not quite sure i know what you mean ignition, what is the TSR and how might they understand the concept of reprovisioning in relation to a broadband connection.
Sorry its just if i phone NTL i wanna know what im talking about.
Thanks David
TSR= technical support represenative...
I am one and i know exactly what Ig means by reprovisioning :)
Ok just had the STB replaced. Was meant to be done last week but the engineer didn't turn up. Booked this for Saturday morning instead and he arrived at 8:30 with a new STB in a box. Disconnected the current STB openned the box and he had a Pace with him.. No good for the 2 MB upgrade so he left. He had no details as to why he was being called out anyway..
Another engineer turned up at 5:00 PM even though we hadn't called NTL back which was quite good. Installed the new Samsung and got all our channels back.. New box looks good. although the card sticks out the front.. Works fine so far..
Only thing is i've got no broadband since the box has been replaced.. I've got a router which shows as having no connection and when I take the router out i'm not getting an IP address.. I can't connect to the auto reg page or start.ntl to register with my PID and NTL are now shut.
philquinney
17-04-2005, 12:53
hey sherer,
Using your stb remote press Page Up, Page Down, then the blue button. Keep pressing "More" (I think thats the right name) until you see QOS. Post back with the value given by QOS.
Phil.
Drop me the MAC or smartcard number, while you're at it...
the QOS says stb-mid.cm
just got through the tech support who say the box is all setup ok. I've taken my router out and just got a straight ethernet connection and that says there is no cable connected so i'm not even getting an IP from the box.. will send a PM to you with the MAC address in a moment.. they are resending all the signals to the box so i've got it turned off
paulyoung666
18-04-2005, 17:57
the QOS says stb-mid.cm
just got through the tech support who say the box is all setup ok. I've taken my router out and just got a straight ethernet connection and that says there is no cable connected so i'm not even getting an IP from the box.. will send a PM to you with the MAC address in a moment.. they are resending all the signals to the box so i've got it turned off
i thought the box needed to be on :erm:
well i've turned it back on and it took abit longer and seemed to be downloading something.. can't see a MAC address listed in the up, down, blue menu settings..
there is an IP which is a 10.33.etc one which iswhat I think the initial one should be and the event log says CM operational.. just rebooting my other machine now will let you know how it goes
__________________
well i've rebooted my machine and still no joy.. my router doesn't have an IP address listed and is showing as 0.0.0.0 tried to force it to use the 10.33 IP address of the STB but I don't know the default gateway or subnet settings..
Is there anyone who can help get this sorted ?
well getting further now. i'm connected via the STB now but when I use the router I can't get an IP address
also done some speed tests at http://www.numion.com/yourspeed and only showing a connection speed of 256 K or slower :-(
well i think i've sorted this now.. it would seem the engineer has managed to break my x-over cable which was why the router wasn't working originally.. i did have a spare and now that i'm using that the router is working ok.. it's got an IP and directed me to the start.ntl page and then asked me to reboot my STB.. it was too late last night for me to reboot again so will do that later on today..
am still abit worried about the speeds i'm getting through.. does anyone know any other sites \ software I can use to test my speed ?
am still abit worried about the speeds i'm getting through.. does anyone know any other sites \ software I can use to test my speed ?
I find the best way to test my speed is to open up Getright (I`m sure you could use a different download manager), whack in a number of files from different sites and set them all simultaneously downloading. Because you are using a spread of sources you won`t be restricted by testing from a single slow source, and because you are downloading multiple files at once you can max out your bandwidth, if one file is being served slowly another will pick up on the slack.
I find this to be a better indication of speed as it uses a "real-world" testing scenario.
thanks for that.. i use grabit for newsgroups and usually get about 100 K on three connections.. i'll try that and some surfing and see if i get the speeds i usually get.. numion was reporting alot lower and betwwen 128 and 258 K broadband speed.. when i was on 750 K i used to get between 500 and 600 K was i always thought was pretty good
Garindan
19-04-2005, 11:40
Hi ppl, this is my first post. I wonder if anyone has an idea?
I have been with NTL for a couple of years, and recently got the free upgrade to 2Mb. About a week ago i noticed a big drop in download speeds, i'm absolutely sure it wasn't there before, at least i know for a fact it wasn't there when i was at 750k cos i always got the full 80Kb download.
Now however, i start a download and i get a couple of seconds at 200k, 130k, etc, then it just drops and within about 2 mins its dropped to 50k, then 30 and i nearly always end up at about 15k!!!!!:Yikes:
I have tried every site goin so i know its not differing servers, etc, because its on every single download. The thing is, if i take the router out and connect the modem straight to my pc, the speed is normal. :erm:
I've had the router for a year n half? and its always been fine before, so........
Any idea's? Do you think the routers had it? Web and counterstrike still work perfectly tho :confused: It only seems to be when the throughput is high that the speed slows down.
Any help would be greatly appreciated :D
The Butler
22-04-2005, 14:10
Hey all, was wondering if anyone can help.
Ever since the speed upgrade my connection has been very flaky. At least once a week my modem would stop responding. All the lights would flicker as normal but I could not get any life out of it (no browsing/downloads/email/chat anything) until I rebooted it.
It wasn't too much of a problem reseting the modem once a week but since yesterday (21/04) it's done this six times now and its getting damn annoying. What makes it worse is that my download speeds are terrible. I've never had a file downloading above 150kb/s and the average is usually around 75kb/s (which is what Im getting now incidently). Im on the 3mb service and speed test are reporting seemingly correctly
Fri, 22 Apr 2005 12:58:36 UTC
1st 128K took 329 ms = 398395 Bytes/sec = approx 3315 kbits/sec
2nd 128K took 345 ms = 379919 Bytes/sec = approx 3161 kbits/sec
3rd 128K took 328 ms = 399610 Bytes/sec = approx 3325 kbits/sec
4th 128K took 345 ms = 379919 Bytes/sec = approx 3161 kbits/sec
but I got the same top speed and better average (perceived by daily experience) with the old 1.5mb service. This combined with the modem constantly needing to be rebooted every couple of hours is really wearing thin. I'd phone customer services but I'm in the middle of decorating my lounge and well the phone could be anywhere under numerous dustcovers and it's definatley not plugged in :)
Any suggestions? Im in the Ipswich area (IP1), have a shiny silver standalone box which i don't know what make, connected via ethernet to a Linksy BEFSR41 V3 router which is set up correctly and no settings have been changed as far as I can tell. Erm need any more info? Thanks in advance.
ian@huth
22-04-2005, 14:19
As far as the download speed goes, you can only get a file as fast as the server at the other end will let you irrespective of what speed connection you are on.
For the cable modem disconnecting I am afraid that you will have to phone NTL and report the problem.
Any suggestions? Im in the Ipswich area (IP1), have a shiny silver standalone box which i don't know what make, connected via ethernet to a Linksy BEFSR41 V3 router which is set up correctly and no settings have been changed as far as I can tell. Erm need any more info? Thanks in advance.
1) Find out if the problem still occurs without the router in the equation.
2) If it does, report it to ntl.
3) If it doesn't, check your setup again thoroughly.
th'engineer
22-04-2005, 14:30
1) Find out if the problem still occurs without the router in the equation.
2) If it does, report it to ntl.
3) If it doesn't, check your setup again thoroughly.
Also try rebooting the modem or stb it appears it needs to be forced by a reboot on the new speed to renew its ip address. It works with samsung stbs :D
Ignition
22-04-2005, 14:57
Issues described are consistent with the router failing to renew its' IP address (the weekly disconnections).
Eliminate the router as previously stated.
Also be aware that download speed is limited by the side doing the sending, if you are using a heavily loaded or poorly connected source to download from you won't see max results.
The Butler
22-04-2005, 15:36
Eliminated router and plugged straight in via ethernet to computer and 40 mins after everything stopped again. So am guessing its not the router.
Out of interest if it was the router what settings would be wrong and why would it have suddenly deterioted in the last couple of days? I haven't tampered with it since I set it up a 3ish months a go... everything worked fine for the first month and it was only after that I noticed problems roughly weekly. Even though the problem occurs without the router I'd like to know for future reference as I have to have a router on the network and it would be good to know so that if it crops up I don't have to come bothering you guys.
Additionally I know download speed varies depending on source but no matter it I use ftp/irc/torrent/normal downloading from whatever website I never get speeds above 150kb/s, usually much lower. It makes me question the point of a 3mb connection apart from online gaming which I don't do.
Thanks for the quick reply. Guess I'll have to phone NTL. A task I never enjoy :)
ian@huth
22-04-2005, 15:50
Could be the firewall not allowing the DHCP requests.
I recently went from NTL's 300k service to the 1Meg service (free upgrade). However, speed tests show I never get more than about 750K I use DSL Zoneuk speed test and the Zdnet.co.uk speedtest and it is always around the 710 - 750 mark even at 2 in the morning. In fact another strange thing with the Zdnet speedtest is that I get two results?? the normal page comes up to say my connection is about 750k but if i scroll down i get the same page again but this time telling me my speed is 1012K - anyone know why this is? I never used to get two results using this test on my old 300k connection.
I understand that my speed won't always be bang on 1 meg but it seems I am paying for a 1meg service and receiving a 750k one!
I use the NTLhome:100 modem. I've checked the settings and it seems to be set to 1Meg.
Any thoughts/help would be appreciated.
Thanks,
Will
Florence
30-04-2005, 12:57
I have constant quick drops of the internet where everything closes, it last for only a few seconds then everything works again. It has been doing this since the upgrade in speed. I have changed my setup as I blamed the router but moved to another router still happens. moved to direct modem > pc and over 12 hours still had around 5 internet dropouts.
I have had one person mention that there would be no quick fix seems some cpu is working @100% load in Ashton as we have had two long outages aswell since the upgrade which is 200% up on outages since I joined NTL BB looks like our area needs some updating on network.
__________________
Edited to add I have been told that I will be given an ETM early next week so looks promising.
Florence
02-05-2005, 16:07
I have constant quick drops of the internet where everything closes, it last for only a few seconds then everything works again. It has been doing this since the upgrade in speed. I have changed my setup as I blamed the router but moved to another router still happens. moved to direct modem > pc and over 12 hours still had around 5 internet dropouts.
I have had one person mention that there would be no quick fix seems some cpu is working @100% load in Ashton as we have had two long outages aswell since the upgrade which is 200% up on outages since I joined NTL BB looks like our area needs some updating on network.
__________________
Edited to add I have been told that I will be given an ETM early next week so looks promising.
Well I might aswell quote myself as today has been more like a nightmare. I have dropped the internet 3 times in as many hours but it has taken longer to pick up. the last time lights went out on the modem rebooted teh modem and still dead it then suddenly came back.... hope the ATM will be quick and not something to be completed in a few months as uploading files is hit and miss you can be half way through and it goes.
:disturbd:
dr aardvark
05-05-2005, 19:26
i just got my STB upgrade and also went from the 750k to 2mb service.
now, before, on the slow speed, i could upload at max speed and download at max speed at the same time and it was fine.
on the new 'faster' speed, when i am uploading, my download really suffers and is very erratic (only when i stop uploading does it jump up to the full 255kb/s expected)
- of course i can live with it and stop any uploads when i need to download something but i'm wondering if this is normal behaviour, especially since it was fine on the 750 service when i saturated both directions (this fact makes me think its a limitation of the new STB rather than the network its connected to)???
cheers
paulyoung666
05-05-2005, 19:47
hi and :welcome: to the site , i am very surprised that you copuld max out both ways at the same time, afaik it isnt possible , mind you i stand to be corrected :erm: :D :D :D
dr aardvark
05-05-2005, 19:52
thats what i find weird - i've read a lot of posts here saying that maxing out the upstream would hinder the downstream but that wasn't happening with the old 750k connection
it is, unfortunately, now happening with the new 2mb connection - odd
dr aardvark
11-05-2005, 16:52
also - i seem to be getting a few freezes on the tv picture - it freezes for a couple of secs while the sound is still playing and then its fine.
these new stb's really don't seem as good as the old ones (except for the speed increase of course)
I got a new Samsung box recently when I was upgraded from 750k to the 2Mb service. The broadband is brilliant but for some reason my TV has started having periods where it switches between black & white and colour. It also flickers at the same time. Anyone else had the same problem?
Has anyone on here had the scenario, where you were on the Mid Tier 750k service for £24.99 per month, and was promised a Samsung box for your free upgrade to 2MB, but instead you were only upgraded to the 1MB downstream and you had your bill changed so you were only paying £17.99 per month.
I mean at least they didn't carry on charging me £24.99 a month for the 1MB speed, but I wanted to carry on paying that price for the 2MB speed. Maybe they couldn't change my box to a Samsung, they were low on stocks due to a high demand.
Has anyone on here had the scenario, where you were on the Mid Tier 750k service for £24.99 per month, and was promised a Samsung box for your free upgrade to 2MB, but instead you were only upgraded to the 1MB downstream and you had your bill changed so you were only paying £17.99 per month.
I mean at least they didn't carry on charging me £24.99 a month for the 1MB speed, but I wanted to carry on paying that price for the 2MB speed. Maybe they couldn't change my box to a Samsung, they were low on stocks due to a high demand.
I have seen people be changed to the 1mb until a Samsung can be installed- that way you get the highest speed possible from the Pace, and it costs you less :)
Have you got an appointment for an installation of Samsung booked in?
Hi
Since the 3mb upgrade I have had continual problems with my connection being dropped for 10-30 secs at a time on a regular though random basis. I haven't phoned this in, not being a patient person phone-wise.
Last weekend one of the techie types (who it is probably polite not to name in a forum, given his helpfulness) in a PM dialogue said that my problem was:
"CMX
3Mb
online
Up nearly two days
Transmitting at maximum power - 58. There's your explanation for drop outs, if the maximum power required goes over 58, the modem drops, so you have no room for coping with transient network conditions."
I asked whether I needed to get an engineer out, but he said:
"It's a bit difficult to get one out with a problem like this - the guys on the phones can't see what I can see - the two measurements they have will be looking fine, unfortunately, but the third one they can't see is the one that tells the tale.
There's nothing wrong with the modem, as far as I can see. Have you got an attenuator on the back (small, round thing on the end of the cable going into the modem)."
(I don't.)
I do not know what to do now. I have PM'ed asking his advice but have had no reply. Anyone got any ideas how to proceed?
paulyoung666
14-05-2005, 08:11
yeah , ring them back up and tell them to get an engineer out and get an attenuator fited :erm: , or maybe one of the nice mods here will take it onboard :)
Well, as I said, he specifically said that there was no point in calling in ...
hello all, my first post:)
sorry thats its a problem post:(
I got my upgrade yesterday from 750k to 2meg. I had to have the NTL engineer out to do it as i had a Pace box that had to be swapped out for the Samsung one (SMT-2100TC). The upgrade went ok apart from having to ring CS to get my channels back on. The problem I have is that the tests I have run seem to report my connection as running very poorly (47% efficiency).
My kit:-
Samsung STB
Linksys WRT54G Wireless Broadband Router
1 toshiba laptop
1 destop PC
Win XP
Mozilla Firefox
Sygate Personal Firewall Pro
NOD32 antivirus system
I have only registered the laptop since the upgrade as I wanted to make sure everything is ok before using both. The PC as not even been switched on since the upgrade. I am in newcastle staffs.
-------------------------------------------------
This is from DSL zoneuk:-
965.00 Kbps
which is around 120.63 KB/s
Your connection is performing poorly (47% efficiency) for a 2 Mbps service.
---------------------------------------------------------------------
This is from 'http://homepage.ntlworld.com/robin.d.h.walker/
speedtest.html
Sat, 14 May 2005 14:58:22 GMT
1st 128K took 1131 ms = 115890 Bytes/sec = approx 964 kbits/sec
2nd 128K took 1042 ms = 125789 Bytes/sec = approx 1047 kbits/sec
3rd 128K took 1041 ms = 125910 Bytes/sec = approx 1048 kbits/sec
4th 128K took 1252 ms = 104690 Bytes/sec = approx 871 kbits/sec
-------------------------------------------------------
Tracing route to www.bbc.net.uk (http://www.bbc.net.uk) [212.58.224.86]
over a maximum of 30 hops:
1 27 ms 7 ms 8 ms 192.168.1.1
2 15 ms 13 ms 13 ms 10.49.160.1
3 16 ms 17 ms 20 ms bagu-t2cam1-a-ge-wan44-115.inet.ntl.com [80.5.162.61]
4 16 ms 16 ms 16 ms bagu-t2core-a-ge-wan64.inet.ntl.com [80.5.161.21]
5 16 ms 15 ms 15 ms man-bb-a-so-310-0.inet.ntl.com [213.105.174.69]
6 13 ms 11 ms 19 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 22 ms 21 ms 22 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 24 ms 22 ms 36 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]
9 25 ms 39 ms 24 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]
10 26 ms 24 ms 24 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
11 33 ms 33 ms 28 ms 212.58.238.153
12 26 ms 20 ms 21 ms www41.thdo.bbc.co.uk [212.58.224.86]
Trace complete.
------------------------------------------------
If you can help or need more info please ask...thanks.
I have not rang NTL yet as its the weekend and wanted your advice first
Noggin.
:welcome: To CF,
try page up>page down>blue button on your remote, check third page see if the cm is saying "mid" just to make sure you are on the 2M setup.
homealone
14-05-2005, 16:27
:welcome: to Cable Forum
those figures indicate a 1Mb/s connection, best give them a ring...
Thx for the quick responce...
QOS:stb-light.cm
is what it says
I take it they have not upgraded me correctly?
Any advice on who to ring?
Thx
Noggin.
Yep thats 1m. (edit) not much you can do till Monday.
homealone
14-05-2005, 16:36
T
I take it they have not upgraded me correctly?
Any advice on who to ring?
Thx
Noggin.
http://www.cableforum.co.uk/board/article.php?a=9
- customer service in the first instance, I think :)
paulyoung666
14-05-2005, 17:20
thats a shame , c.s. is open till 5-00 pm on a saturday , looks as though you are stuck till monday , however dont give up all hope , some magic has been performed in the past :erm: :D :D :D
Anyone got any other ideas?
Anyone got any other ideas?
Some people can see the data you are referring too... if you are lucky you will get through to one of those people :)
Tech Support should be able to get enough information from the tests on the modem to see that an engineer is needed. For example, if the connection is dropping a lot we will see a v high number of times online which will raise suspicions and with some investigating and engineer could be booked :)
Well, my worst fears proved true about phone lines. I've just come off the phone after a 25 min call, having been told there is nothing wrong with my modem. (The guy sounded like he was in an Indian call centre - is that were tech support are now?)
I persisted, and apparently someone will ring me back within 24 hours to arrange an engineer appointment.
Phew. Nothing can go wrong now.
Thanks for your help.
I have seen people be changed to the 1mb until a Samsung can be installed- that way you get the highest speed possible from the Pace, and it costs you less :)
Have you got an appointment for an installation of Samsung booked in?
Hi MB - Yes, i've made a few appointments to have an upgrade to the Samsung, but they've all been missed. i.e. no Engineer turned up, however this was during April, when they were short of Samsung STB's. I think I need to ring them up again, to arrange another appt. but I'm in no rush. Phone's the priority at the moment, the line's gone dead. :rolleyes: If it's not one thing it's the other. lol
Florence
15-05-2005, 22:54
Well, my worst fears proved true about phone lines. I've just come off the phone after a 25 min call, having been told there is nothing wrong with my modem. (The guy sounded like he was in an Indian call centre - is that were tech support are now?)
I persisted, and apparently someone will ring me back within 24 hours to arrange an engineer appointment.
Phew. Nothing can go wrong now.
Thanks for your help.
Where abouts are you as you could be using the same UBR as me where the CPU has been running at 100% causing me to constantly drop the internet.
Tech support cannot detect this problem and we can only wait till NTL dsecide to spen money and sort the problem. Could be this week, next week or coming soon. :erm:
Funnily enough, no-one called today to organse an engineer call.
Is it actually worth pursuing this? Which is the more likely explanation - a weak signal at my modem, or an overloaded CBR?
ultimate
16-05-2005, 20:31
I had mine done last week and like you I was on 1 meg, I phoned up CS and guess what, they have put me on 1 meg by mistake, 10 minutes later I was on 2 Meg.
Ignition
16-05-2005, 22:26
Where abouts are you as you could be using the same UBR as me where the CPU has been running at 100% causing me to constantly drop the internet.
Tech support cannot detect this problem and we can only wait till NTL dsecide to spen money and sort the problem. Could be this week, next week or coming soon. :erm:
On the morning of Thursday May 19th between midnight and 5am broadband customers in the Salford, Ashton, Ely, Mansfield, Northampton, Rutherglen, Runcorn, Mansfield, Leicester and Luton areas may experience a loss of service due to this work.
Less of the stuff re: spending money please, as service status suggests a shedload of cash, literally millions, has been spent on upgrades so far this year with several million more planned. I've never seen the cable network getting upgrades at this pace in all the time I've been at ntl. I gave you a timescale for the work which we still aren't out of, 2 weeks if I remember rightly. That's over as of the end of this week. If it still isn't sorted then feel free to yell at me.
I kinda regret troubleshooting your issue now, had I known you'd raise it every time you posted regarding someone else's issues, especially considering they have a clear and correct explanation for their problem and you seem to only be using it as a soapbox to air your frustration, I may have thought twice. :(
As I explained in PM your issues are rather weird in how the utilisation jumped up into the service affecting range rather than the gradual rise that's normally seen as customers are taken on. The work Thursday should sort it.
__________________
Funnily enough, no-one called today to organse an engineer call.
Is it actually worth pursuing this? Which is the more likely explanation - a weak signal at my modem, or an overloaded CBR?
Please don't listen to Kits, no offense meant but she isn't aware of the state of your equipment. The most likely cause by far is a problem with the signal from your modem.
Chrysalis
17-05-2005, 17:20
Wow Ignition Leicester had maint on the 17th as well, I checked after you posted it, but I didnt drop so good thanks to the guys for doing it without trouble.
Have to say 3 months ago my broadband was pretty diabolical it couldnt handle 1.5mbit steady and pings at ubr onwards were all over the place, now 2mbit is steady (3mbit was steady when I had it) and pings are stable :)
Well done, ntl.
After two long, mutually confusing phone calls to India today (the first failing because "their computers were down" and the second resulting in a transfer to the UK - hurray!), they booked an engineer to come. Today!
The bad news is that my signal is indeed low, and they need to pull through some new cabling, which cannot happen until the end of the month. Hard to blame the engineer or customer services for that - probably my fault for being an early-adopter and getting them to install the cable before proper standards had been worked out.
Anyway - thanks for yor help and advice. (And see if you can persuade the powers that be that India is a false economy.)
Thx for all your help...:)))
I rang CS on Monday, told them about the speed tests and the QOS setting and they had me switched on to 2 meg within 20 mins.
What strikes me about this whole upgrade scenario is how NTL still seem reluctant to help themselves. When they go out to do the Pace / Samsung swap out, why dont they supply the engineers with a basic help sheet to give to us punters, detailing what (may or will) need to be done to get things running correctly once he as disappeared through the door.
In my case, this would include: -
1) Once the channel number 7 is evident and solid, check that you have the channels available that you are signed up for. If not a call to Customer Services will be necessary.
2) Once the channel number 7 is evident and solid, with the TV switched on, press 'up' 'down' and then the 'blue' button. Proceed to the third page to check that the QOS is set at 'Mid'. If it is set at 'Lite' call Customer Services.
3) When you first connect to the internet you may be taken to the NTL provisioning page where you will need your 10 digit PID number and your account password.
------------------------------------------------------
How many NTL customers are out there surfing on a 1 meg line thinking its 2 meg?
How much extra workload is put on NTL Customer Services because these upgrades dont actually upgrade?
Are NTL quite happy to have their customers surfing on 1 meg instead of 2 meg?
How long would I have stayed at 1 meg if I had not run the speed tests and then asked at a knowledgeable forum such as this one?
I'm not an NTL knocker, but it worries me that they offer something that they are are not equipped to deliver (bear in mind I waited 6 weeks for this upgrade).
While I'm having a bit of a whinge I should also point out that my Pace STB had phono outputs for connecting to my jvc surround sound system, in comes the Samsung with no phono outputs? Why would they upgrade to a STB with less options?
Noggin.
__________________
1 other thing as well.....
After years of dealing with 'two green lights' is GOD on the PACE box...
Should NTL have mentioned that 1 green light is GOD on the SAMSUNG?
Noggin.
MikeBrighton
18-05-2005, 21:09
I had an appointment this morning to install the new Samsung STB so I can upgrade to 2Mb broadband. NTL phone the day before to remind me to take the morning of work for the †œamÃƒÂ¢à ¢â€šÂ¬Ã‚Â appointment. I rang up at 11.30am to be told there was still half an hour until 12 and he might turn up. Then he rang back 10 minutes later to say he was definitely on his way right now.
So after I rang back again at 3.30pm I was told there may be a problem then I waited then I was told he was on his way again.
He turned up at about 4.30pm, installed the new box and told me the TV channels and broadband would be back online in 1 hour. After 2 hours I rang up the broadband dept and was told to wait until 8pm for the next update time and reboot the STB. So at I did that and at 8.10pm rang back the broadband department who told me that customer services hadnââ‚ ¬Ã¢â€žÂ¢t informed anyone they had given me a new box so they canââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t activate it and they had now gone home. So I was told to ring them back tomorrow morning.
I have a few questions, if they are going to miss the appointment why canââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t they tell me ?
HavenÃƒÂ¢Ã¢â€šà ¬Ã¢â€žÂ¢t they heard of mobile phones or are they running on the NTL network too ?
Surely they could have realised that customer services hadnâ₠¬Ã¢â€žÂ¢t told the broadband dept. about the new STB when I rang them at 6 ?
Why was I asked to wait until 8pm when they had gone home ?
Why do I have ring back tomorrow , donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t they have email or phones themselves ?
Etc etc
Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s always the same with NTL, every dealing I have ever had with them always goes like this.
Just as well I still have a modem, lets hope the phone still works.
Sorry if this is in the wrong forum but its too slow over a modem to search around
julietech
23-05-2005, 19:14
hi all, thanks,
the problem is the upgrade from 750k to 2 megs which was free, the 750 k was perfect even for hosting games to people from all over even though you are not meant to be hosting,now after the upgrade every day usually after 6 oclock in the evening internet gaming feks, halo , when i join a game the ping is about 100 to 200 thats perfect, then shortly the ping after about 15 mins or so, goes to about 2500 and the connection is lost,
okay so i started reading a lot :dozey: , and learned a little about ping tracert and netstat, and what fine colours they are :) anyway i decided to do a netstat-o, so it would show any running internet connected process, incase they were saturating bandwidth, but there are none,i also used adaware , etc, but the problem persists, i imho they call it spike lag , below i have a tracert to bbc.co.uk, and the other tracerts are to my default gateway, then to my dhcp server, and the other TWO are to my 2 dns servers, what do you guys think of the results this is all new to me so please bear with me, thanking you kindly i jope i am going through this locically:dunce: im sure i'll know soon thanks J.T.
Microsoft Windows XP [Version 5.1.2600]
this is a tracert i did to bbc.co.uk,the first hop showing 57, and 63 is i guess the ubr my modems ip address, and on hop 4 and hop 8 they are ntl routers, do these look fine averages?????/
C:\Documents and Settings\julie>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.228.154]
over a maximum of 30 hops:
1 57 ms 63 ms 61 ms 10.135.215.254
2 46 ms 36 ms 27 ms dbln-cam-1b-ge02-110.inet.ntl.com [82.9.147.49]
3 38 ms 32 ms 55 ms dbln-t2core-b-ge-210-0.inet.ntl.com [82.9.145.12
9]
4 140 ms 91 ms 53 ms dbln-bb-b-ge-230-0.inet.ntl.com [213.105.174.57]
5 54 ms 28 ms 16 ms man-bb-a-so-500-0.inet.ntl.com [213.105.174.45]
6 32 ms 87 ms 28 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 48 ms 43 ms 26 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 109 ms 89 ms 92 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]
9 84 ms 73 ms 54 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]
10 55 ms 82 ms 109 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
11 126 ms 62 ms 82 ms 212.58.238.153
12 36 ms 32 ms 117 ms 212.58.238.33
13 94 ms 62 ms 55 ms pos6-0.rt1.mh.bbc.co.uk [212.58.239.254]
14 91 ms 97 ms 104 ms bogons.mh.bbc.co.uk [212.58.228.154]
Trace complete.
Next I DID A TRACERT TO MY DEFAULT GATEWAY THIS SEEMED A QUICK REPLY,
C:\Documents and Settings\julie>tracert 82.22.212.254
Tracing route to cpc1-tall4-5-1-gw.dbln.cable.ntl.com [82.22.212.254]
over a maximum of 30 hops:
1 15 ms 24 ms 10 ms cpc1-tall4-5-1-gw.dbln.cable.ntl.com [82.22.212.
254]
Trace complete.
NEXT A TRACERT TO MY DHCP SERVER WHAT DO YOU THINK??
C:\Documents and Settings\julie>tracert 82.9.144.20
Tracing route to dhcp1-dbln.server.ntli.net [82.9.144.20]
over a maximum of 30 hops:
1 46 ms 35 ms 16 ms 10.135.215.254
2 9 ms 11 ms 84 ms dbln-cam-1a-ge02-110.inet.ntl.com [82.9.146.57]
3 27 ms 42 ms 31 ms dbln-t2core-a-ge-210-0.inet.ntl.com [82.9.145.5]
4 101 ms 47 ms 21 ms dhcp1-dbln.server.ntli.net [82.9.144.20]
Trace complete.
C:\Documents and Settings\julie>tracert 194.168.8.100
THIS IS TO MY DNS SERVER LOOKS SLOW TO ME BUT IDONT KNOW??
Tracing route to cache2.ntli.net [194.168.8.100]
over a maximum of 30 hops:
1 117 ms 21 ms 31 ms 10.135.215.254
2 27 ms 41 ms 24 ms dbln-cam-1a-ge02-110.inet.ntl.com [82.9.146.57]
3 28 ms 60 ms 29 ms dbln-t2core-a-ge-210-0.inet.ntl.com [82.9.145.5]
4 74 ms 23 ms 20 ms dbln-bb-a-ge-230-0.inet.ntl.com [213.105.174.53]
5 31 ms 14 ms 20 ms dbln-bb-b-ae0-0.inet.ntl.com [213.105.174.49]
6 28 ms 25 ms 98 ms man-bb-a-so-500-0.inet.ntl.com [213.105.174.45]
7 34 ms 22 ms 17 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
8 59 ms 28 ms 82 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
9 134 ms 48 ms 31 ms win-dc-a-v900.inet.ntl.com [62.253.188.162]
10 64 ms 163 ms 63 ms cache2.ntli.net [194.168.8.100]
Trace complete.
C:\Documents and Settings\julie>tracert 194.168.4.100
AND THIS A TRACERT TO MY OTHER DNS SERVER I DONT KNOW IF ITS GOOD EITHER?>??
Tracing route to cache1.ntli.net [194.168.4.100]
over a maximum of 30 hops:
1 143 ms 9 ms 7 ms 10.135.215.254
2 62 ms 48 ms 52 ms dbln-cam-1b-ge02-110.inet.ntl.com [82.9.147.49]
3 35 ms 66 ms 72 ms dbln-t2core-b-ge-210-0.inet.ntl.com [82.9.145.12
9]
4 9 ms 13 ms 71 ms dbln-bb-b-ge-230-0.inet.ntl.com [213.105.174.57]
5 48 ms 32 ms 58 ms man-bb-a-so-500-0.inet.ntl.com [213.105.174.45]
6 27 ms 36 ms 28 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 30 ms 27 ms 60 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]
8 31 ms 23 ms 24 ms gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]
9 28 ms 53 ms 108 ms gfd-dc-d-v300.inet.ntl.com [213.105.172.157]
10 52 ms 35 ms 26 ms cache1.ntli.net [194.168.4.100]
Trace complete.
http://www.cableforum.co.uk/board/images/statusicon/user_online.gif http://www.cableforum.co.uk/board/images/buttons/reputation.gif (http://www.cableforum.co.uk/board/showthread.php?t=29100#) http://www.cableforum.co.uk/board/images/buttons/edit.gif (http://www.cableforum.co.uk/board/editpost.php?do=editpost&p=478154)
TheBlueRaja
23-05-2005, 19:21
This wont matter - as DNS is for locating Domain Names and resolving them to IP Addresses, thats where it looks when you type in www.bbc.co.uk to get the actual ip address of the website you are trying to get too and DHCP is where you get your IP address from.
A far better test is to find out the IP address of the game server you are having problems with and then trying to do a tracert on that - but i dont think you will get far bacuase the problem is probably at your end.
So try and answer these questions, does all internet connectivity drop after the 15 mins? And if so how do you restore it?
What equipment do you have (router / modem / wireless / set top box etc?)
I am having problems accessing certain sites such as www.bbc.co.uk/news and www.ebuyer.com. It cannot be a problem my end because when I login with a VPN connection I can access these sites with no problems
TheBlueRaja
23-05-2005, 20:03
I am having problems accessing certain sites such as www.bbc.co.uk/news and www.ebuyer.com. It cannot be a problem my end because when I login with a VPN connection I can access these sites with no problems
Sorry i was talking to Julietech (threads have just been merged apparently)
julietech
23-05-2005, 20:08
hi, all the internet connectivity does not drop it really slows down even opening the google home page takes upto 10 secs,and you say the problem is at my end please clarify what gives you this idea ??? after all the connection was perfect before the upgrade and the same prob is now present and for others in my area, i connect directly no router, the other pc i have connects through this via crossover cable but that has always been so, i have the exact same configuration on my pc beside m'soft updates and virus scanner updates, from the time i had perfect cable, because i simply ghosted my harddrive over to its previous state, to eliminate possibilities,
and you suggest tracert to the game server , i actually connect through the game halo , and i have done a tracert but as i said when it spikes destination is unreachable, any good suggestions out there thank you, J.T. :confused:
TheBlueRaja
23-05-2005, 20:17
How do you "fix" it - does it just go away or do you reboot the modem or the PC?
Chrysalis
23-05-2005, 21:35
julie was your connection sitting idle whilst doing those traceroutes?
60ms to ubr is extremely high, I can get a low ping reply to spain then that.
julietech
23-05-2005, 21:41
hi, i did not need to reboot , and the connection was idle , i verified by using netstat -o, to check for and bandwidth being used,
__________________
julie was your connection sitting idle whilst doing those traceroutes?
60ms to ubr is extremely high, I can get a low ping reply to spain then that.
the connection was idle , i verified that by using netstat-o , to check for any connections that could be using bandwidth,
[QUOTE=Pian]
The bad news is that my signal is indeed low, and they need to pull through some new cabling, which cannot happen until the end of the month. Hard to blame the engineer or customer services for that - probably my fault for being an early-adopter and getting them to install the cable before proper standards had been worked out.
QUOTE]
They came and pulled a new cable through today. Please can one of the tech's check my signal level + let me know if it has improved?
Many thanks.
Chris_1013
31-05-2005, 20:34
I've been doing some scanning of this topic (I'm glad it's here and it's not just me having problems!). Have we got a definative answer on how to fix it when a new box is causing connection drop outs?
I have a new Samsung fitted week before last and ever since they I've got two problems. 1) The connection drops out every five minutes or so. Wait a couple of mins then everything is working until the next drop out. 2) I can't connect to my IMAP mail server from Outlook Express - nothing nadda, zip. To be fair I haven't investigated this one yet as I was more concerned about no connection at all issues!
I initally though something might've been sapping the bandwith but there's nothing running and I've done the usual spyware scans etc. I am running through a router, but it was solid before the 2meg upgrade.
Any thoughts?
Edit: Oh, BTW - Interesting I see some mentions of signal strength. About 1/2 weeks before I got my Samsung installed I totally lost connection on my Pace (one light only, no amount of reboots would improve it). We also had a lot of breaking up TV so an engineer came out and boosted our signal to fix that.
They came and pulled a new cable through today. Please can one of the tech's check my signal level + let me know if it has improved?
Many thanks.
Please can someone check for me? I seem to be still getting drop-outs, but I now have occasional STB freezes also ...
vBulletin® v3.8.11, Copyright ©2000-2024, vBulletin Solutions Inc.