Stew
08-03-2005, 18:51
I'm not going to moan (much) about the NTL CS experience. Suffice to say for the first time in 3 years my worst fear have been realised
I've been trying to upgrade my speed from 750k>2MB all day
When I try to do it through the web system it tells me I'm a dialup customer (never been on dial-up, been on bb for 3 years), when I attempt to register it generates an error after I put in my postcode (along the lines of "PostCodeUnexpectedError")
I've been on the phone 8 times today. I've been told that the upgrade process it automatic (fair enough) but I'd like the issue with my account fixed. I'm currently waiting on hold to get through to a level 2 advisor and frankly I'm not hopeful.
Any suggestions?
I've been trying to upgrade my speed from 750k>2MB all day
When I try to do it through the web system it tells me I'm a dialup customer (never been on dial-up, been on bb for 3 years), when I attempt to register it generates an error after I put in my postcode (along the lines of "PostCodeUnexpectedError")
I've been on the phone 8 times today. I've been told that the upgrade process it automatic (fair enough) but I'd like the issue with my account fixed. I'm currently waiting on hold to get through to a level 2 advisor and frankly I'm not hopeful.
Any suggestions?