Still getting very bad packet loss

[Electrolyte01]

And I mean bad, my download is now at around 10-20kb/s (unlike it should be around 35kb/s), my IP when using TeamSpeak is 1000-3000, I can't play any games without a ping of 500 (I have a clan match on Thursday aswell!! :( ) and everything else that connects to the internet keeps timing out and running slow.

I emailed NTL about it last week, and had sod all back. I'm at college at the moment, so I can't do any trace routes or anything like that.

Isn't any one working for NTL able to fix this at there end? My parents hate ringing NTL up since we have done it too many times (around 6 times just for the internet) :(

[Chrysalis]

best you can hope for is ignition or monkeybreath take a peek, tech support are very poor at things like this.

[Stop It]

Try ringing direct to them, sometimes their e-mail system is a bit slow, and for things like this its usually good to ask about it, it could be a ubr/local issue among other things, or could, in rare cases be a unhappy modem, can I ask if you connect via STB or SACM, and if its STB has your TV suffered at all recently? just try to narrow the possibilities for the NTL tech when you ring them, they are not psychic and if you tell them the steps you've took in troubleshooting, you'll find TS a lot easier to talk to.

[Electrolyte01]

I've got a SACM. I've tried restarting it, running my PC straight from the modem (not the router), have changed proxies and DNS's etc and nothing has worked.

[paulyoung666]

I've got a SACM. I've tried restarting it, running my PC straight from the modem (not the router), have changed proxies and DNS's etc and nothing has worked.


so post a tracert now and let us have a look at it ;)

[Electrolyte01]

C:\Documents and Settings\Scott>tracert www.google.co.uk (http://www.google.co.uk)

Tracing route to www.google.akadns.net (http://www.google.akadns.net) [66.102.9.104]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.1.1
2 1359 ms 2672 ms * 10.156.79.254
3 * 2156 ms 391 ms brhm-t2cam1-a-v111.inet.ntl.com [213.106.228.65]

4 2047 ms 16 ms 16 ms brhm-t2core-a-ge-wan63.inet.ntl.com [213.106.231
.65]
5 15 ms 16 ms 15 ms bir-bb-a-so-200-0.inet.ntl.com [62.253.185.145]

6 <10 ms 16 ms 141 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]

7 15 ms 16 ms 16 ms bre-bb-a-so-100-0.inet.ntl.com [62.253.185.197]

8 15 ms 16 ms <10 ms redb-ic-1-so-010-0.inet.ntl.com [62.253.188.106]

9 15 ms 16 ms 16 ms 195.66.224.125
10 47 ms 47 ms 31 ms 216.239.49.254
11 31 ms 32 ms 47 ms 64.233.174.42
12 47 ms 47 ms 31 ms 64.233.174.14
13 47 ms 31 ms 47 ms 66.102.9.104

Trace complete.

Looks like it's the exchanger in my area? :(

[Electrolyte01]

Looks like they responded to my email. 2 tracert's now show a ping of 10 from my exchange, and everything else is normal. Looks like they fixed it :D

[Chrysalis]

putting it in public eye always a good idea :)

[Chris W]

best you can hope for is ignition or monkeybreath take a peek, tech support are very poor at things like this.

**cough** no point getting me to have a look then... have you forgotten where i work ;)