View Full Version : Messenger, TeamSpeak etc will not connect (Tamworth / Lichfield issues ?)
Electrolyte01
22-02-2005, 17:12
..although any one else for the same service/server has no problem?!?!
MSN messenger won't sign in on either of my account, on either PC's, TeamSpeak won't connect to ANY servers (it just times out) and the client for the e0n project on both PC's keeps timing out for about 40 seconds :(
Any clues to what is going on? :confused: :(
EDIT: Also, my average download speed is 25kb/s, which it's usually 35kb/s.
Remove router and try again
You may be experiencing packet loss.
Open command prompt (the dos mini program in windows) and type:
tracert www.google.co.uk (http://www.google.co.uk)
If you get any ***'s then you have packet loss, either a problem with a router, firewall or NAT or actual connection to NTL
Electrolyte01
22-02-2005, 17:24
On the 9th hope and up it's just *'s.
Will plug PC straight into the modem now.
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Same problems without the router. Must be an NTL problem.
Just to back up the google servers so anyone can't say it's a problem with that, I just did a full tracert exactly the same as above and have no packet loss at all.
Make sure you do a reboot of your modem too.
k, but at least you have now ruled out problems with your kit.
Change the proxy .... see if it helps ?
Electrolyte01
22-02-2005, 17:26
Make sure you do a reboot of your modem too.
I've rebooted the modem AND router, still got the problem :(
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Change the proxy .... see if it helps ?
Not even using one.
The proxy may be automated, but it is still a proxy, try changing to another manually.
Not even using one.
Yes you are ;)
Electrolyte01
22-02-2005, 17:31
Yes you are ;)
But none of the settings on this system report I'm using one :erm: :confused:
You're using the default ntl one .... there's an article about changing proxies in the article section
Because it's automatically set by the DHCP, you haven't set manually. The settings on the system will only report a proxy if manually entered.
Just enter a proxy server different to the one above and then close whatever browser you are using and reopen and try again.
In past experience, I have had alot of packet loss in my area and is usually caused by a fault of NTL's in the area. Usually by the end of the week everything is perfect again, but don't hold me to that.
Proxy servers only handle http (Port 80) traffic. They have no bearing on MSN (port 1863) or teamspeak (no idea what port that uses).
Electrolyte01
22-02-2005, 17:39
Proxy servers only handle http (Port 80) traffic. They have no bearing on MSN (port 1863) or teamspeak (no idea what port that uses).
That's what I thought.
Even setting up the proxy in MSN messenger just does the same thing, but quicker.
It's most likely an area fault, phone CS, if they say they will send an engineer out in a week's time refuse and say you want it sooner (this week) as most of the time it gets fixed and then you have to go through the hassle of being redirected from place to place to cancel the visit.
Electrolyte01
22-02-2005, 17:50
It's most likely an area fault, phone CS, if they say they will send an engineer out in a week's time refuse and say you want it sooner (this week) as most of the time it gets fixed and then you have to go through the hassle of being redirected from place to place to cancel the visit.
My parents asked me to send an email to them first. I've given them all the details (such as my address and number) so they can instantly trace the problem (or unless they will just say ring up).
Its the NTL proxy servers that are screwed again. If you connect through the manchester proxy at
inktomi1-man.server.ntl.com using port 8080 then messenger etc will all work again.
BTW im also connected to the lichfield UBR, so i know its a NTL problem, especially as all my friends are offline at the moment (at least the ones in the lichfield/rugeley area)
Electrolyte01
22-02-2005, 18:08
Its the NTL proxy servers that are screwed again. If you connect through the manchester proxy at
inktomi1-man.server.ntl.com using port 8080 then messenger etc will all work again.
BTW im also connected to the lichfield UBR, so i know its a NTL problem, especially as all my friends are offline at the moment (at least the ones in the lichfield/rugeley area)
That proxy worked, but it's very slow. Will try another one from my area soon.
Yeah its not as fast, but i have messenger set up just to use that proxy and firefox runs through the normal methods.
You could also try another NTL proxy which may give you better performance
Electrolyte01
22-02-2005, 18:18
Looks like all the ones near me are having problems, they all fail :(
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Messenger keeps kicking me off so it's useless. Teamspeak still doesn't work so I'm just going to have to wait till they fix the problem.
By the sounds of it it's a problem in the midlands :(
In Lichfield, can surf web,
but...
2 13 ms 7 ms 8 ms brhm-t2cam1-a-v109.inet.ntl.com [213.106.228.41
3 9 ms 9 ms 8 ms brhm-t2core-a-ge-wan63.inet.ntl.com [213.106.23
.65]
4 9 ms 11 ms 8 ms bir-bb-a-so-200-0.inet.ntl.com [62.253.185.145]
5 19 ms 12 ms 12 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]
6 13 ms 13 ms 14 ms pop-bb-a-so-000-0.inet.ntl.com [62.253.185.201]
7 16 ms 16 ms 17 ms pop-bb-b-ae0-0.inet.ntl.com [213.105.172.77]
after this it times out, I cannot ping my work server either, which I know will accept icmp responses.
Web ok, but everything else is borked......
Top work NTL...
No point in ringing CS, as I just hate having to explain things to someone who insists on me rebooting the modem (done it already), after working on Cisco kit all day I don't want a CS telling me to do this.
Shame there isn't a different way to report a fault....
:erm:
always try this...
http://webmessenger.msn.com/
<grin>
:Yikes: Nope that dont work either....Someone kick NTL for me... :mad:
One thing i noticed was that up to 9am this morning all my traffic would go through my UBR (10.129.7.254) and then the b-cam at (213.106.228.173) since 9am this has changed and after the UBR my traffic is now routed through the a-cam at (213.106.228.45). Since the change messenger has stopped working. So my guess is its due to some change they made or b-cam going offline.
One thing i noticed was that up to 9am this morning all my traffic would go through my UBR (10.129.7.254) and then the b-cam at (213.106.228.173) since 9am this has changed and after the UBR my traffic is now routed through the a-cam at (213.106.228.45). Since the change messenger has stopped working. So my guess is its due to some change they made or b-cam going offline.
Hmm not convinced, I am going through 213.106.228.41 so I feel it could be something at their core.
Thing that gets me there is nothing on their service status to say 'hey we've screwed up again'
lol
th'engineer
22-02-2005, 18:47
think you need the resident bromley proxy experts, where is ignition can you do a tracert to a site
think you need the resident bromley proxy experts, where is ignition can you do a tracert to a site
Huh????
My Brothers Friend rang them up and got though to a level 10 tech and he said that one of the NTL servers have gone down in london
:s lol..
sporkguy
22-02-2005, 20:01
Lichfield here too - had the problems since i finished work this afternoon - msn seems to be back up now tho.
My Brothers Friend rang them up and got though to a level 10 tech and he said that one of the NTL servers have gone down in london
:s lol..
Now thats a joke, one server affects just the Lichfield area....no way!
sporkguy
22-02-2005, 20:25
impossible. its probbaly our UBR that's on the blink - nice to see I'm not the only Lichfield resident miffed off about this :)
yup I was planning to do work on our servers but because the systems on NTL are borked I can't VPN in to the systems.
Ah I love it, well I'm moving into the Birmingham area and hopefully I will be a different network....as yet to be decided.
NTL are really sucking now, this is affecting ALL of Lichfield users from what I can tell...
Stinks!
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I know the answer....
.....Snow on the lines......LOL....sorry but I am going daft here!
Now thats a joke, one server affects just the Lichfield area....no way!
Whos joking.. I'm not...
just spent hours trying to get my connection sorted, as it was only sites i had to login to and msn that would not work, glad i found this forum :)
planetWayne
22-02-2005, 21:04
Peeps,
just to add my 2pth worth... Am in Tamworth (not too far from Lichfield!) and cant get a VPN connection back into the office. If I use my internal DNS server, they cant resolve requests properly at the mo either... although if I set it to 'forward' to an NTL dns server it seems ok.
I also cant get to my own web server from the outside world either...
Somthing strange is afoot me thinks.
The problem as I see it, and I'm no NTL expert....
The only thing that is seeing the outside world is the ntl proxies, we as customers are just bouncing around the NTL inside infrastructure, when we try to route of the network it just dies nothing more nothing less, the only thing keeping us from feeling we are totally devoid of internet access is the proxies on port80.
So for once, hooray for ntl-proxies, although if they go down, we will really be offline, even though we really are now....
Electrolyte01
22-02-2005, 21:21
Ah I love it, well I'm moving into the Birmingham area and hopefully I will be a different network....as yet to be decided.
Don't count on it, Tamworth is linked to the Birmingham servers, so your service will be exactly the same as mine.
planetWayne
22-02-2005, 22:02
As an update... cant get to a HTTPS site either - so - would seem that I you can get out through the proxies direct - but dont do anything 'normal' :/
----
another update... I've got a VoIP phone system - which still allows me to connect VoIP (SIP) to the states - possibly cause it uses UDP packets instead of TCP?
my only conclusion...
Yep same here,
VPN (nortel)
some FTP connections,
Ext. News Servers
Online Game Servers (BF1942, EQ2 etc)
Messenger
All inaccessible, however HTTP is working perfectly due to the proxies
yeah, no cs source :-(
no ftp and no email most of the time - sob
sporkguy
22-02-2005, 23:26
whoever spelt Lichfield with a T deserves to be SHOT
Electrolyte01
22-02-2005, 23:36
Connection seems to have improved, still get a ping of about 2500MS and 2 *'s on one server while doing a tracert to www.google.co.uk (http://www.google.co.uk). Messenger still won't sign in and TeamSpeak refuses to connect. The eOn project seems to have no problems connecting now, hopefully they fix everything by morning.
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whoever spelt Lichfield with a T deserves to be SHOT
That would be one of the mods :D
Don't count on it, Tamworth is linked to the Birmingham servers, so your service will be exactly the same as mine.
Erm no! I won't be using NTL lol
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whoever spelt Lichfield with a T deserves to be SHOT
And anyone who lives in Lichfield should know that the name Lichfield means field of the dead, which in NTL terms is still a valid name.
I gave up at 2300hrs, anyone confirm if NTL plugged the core router back in?
BizBo
sporkguy
23-02-2005, 09:21
And anyone who lives in Lichfield should know that the name Lichfield means field of the dead, which in NTL terms is still a valid name.
You're kidding right? Litchfield is a completely different place - LiCHfield is our city, doofus :p
Heh... Even I know that :P
whoever spelt Lichfield with a T deserves to be SHOTThat would be me, since I don't live there I didn't really notice. :dozey:
Still, anyone who has nothing better to worry about should GET A LIFE. ;)
are you guys finding the issues resolved now?
anyone correct me if i am wrong here but i believe the issue was this:
there were problems with the winnersh datacentre yesterday as you have seen in other posts
this was affecting
- Email
- Homepages
- ntlworld.com
- newsgroups...
- DNS
on an intermittent basis
the DNS servers being intermittent were causing problems connecting to anything not going through ntl web proxies as it may not have been resolving your request however the proxies have cached DNS resolution so did not need to rely on the dns servers
but anything not connecting via proxies would have caused intermittent problems with dns resolution
there is also a problem with routing on a certain ip range but i do not believe that this affects you guys
hope this clarifies a little
anyone correct me if i am wrong here but i believe the issue was this:
there were problems with the winnersh datacentre yesterday as you have seen in other posts
this was affecting
- Email
- Homepages
- ntlworld.com
- newsgroups...
- DNS
on an intermittent basis
the DNS servers being intermittent were causing problems connecting to anything not going through ntl web proxies as it may not have been resolving your request however the proxies have cached DNS resolution so did not need to rely on the dns servers
but anything not connecting via proxies would have caused intermittent problems with dns resolution
there is also a problem with routing on a certain ip range but i do not believe that this affects you guys
hope this clarifies a little
Yup seems to have been sorted. Would of been nice to have been more informed.
BizBo
Electrolyte01
23-02-2005, 16:56
Getting high pings on TeamSpeak, so it isn't fully fixed then.
anyone correct me if i am wrong here but i believe the issue was this:
I dont think this was all the issues, for instance my VPN would not connect at all, even when i forced it to use the IP address of the VPN server in the states.
Also connecting to the 2 different news servers (1 in the uk, 1 in the states) i appeared to get an initial burst of speed (approx 400k) then the transfer would be cut, attempting to reconnect would usually fail, if it connected then i would get the same small download again before being cut off. I tried this with both DNS name and IP addresses, same results both times.
Also the FTP sessions i connect to are mostly IP address's and these werent working correctly (very frequent time outs)
The change happened around 9:00am yesterday and when i got up this morning everything was working perfectly again :)
sounds like a screwed routing table or a duff router....or NTL
Yes.. for me anyway... Apart from the fact we are still being charged 7.50 for a second line that was shut off in Nov :mad: :mad:
i know there were reports of a bad ip range where the routing was messed, but as i dont know what ranges you guys are on cant check to see if it matched
Electrolyte01
24-02-2005, 17:09
Still getting problems up here, AND I'M GETTING VERY ANNOYED AT IT :mad:
Electrolyte01
27-02-2005, 21:10
Mine is getting so bad that it effects webpages and IRC now :(
im having big isssues with xbox live lagging, slow connection to websites etc.. this is in stafford though.. not too far away..
according to the tests ive run i have 20-30% packetloss
Well, I have binned NTL's DNS's as they seem to be one of the major problems, without DNS the core of the internet falls flat on its face.
And if this is happening all over the place then I'm afraid the th'internet will crumble.
Since swapping out the DNS's I seem to have a stable system. However friends who are on the NTL stream (which was once a flowing river) are suffering much like you, I will keep monitoring things this end.
BizBo
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im having big isssues with xbox live lagging, slow connection to websites etc.. this is in stafford though.. not too far away..
according to the tests ive run i have 20-30% packetloss
Me thinks you are on a different bank to Lich/Rug I could be wrong.
BizBo
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Well, you could always try these open DNS's.
# ns2.ca.opennic.glue (Vancouver, BC, CA) - 199.175.137.212
# ns1.de.opennic.glue (Cologne, DE) - 217.115.138.24
# ns1.jp.opennic.glue (Tokyo, JP) - 219.127.89.34
# ns2.jp.opennic.glue (Tokyo, JP) - 219.127.89.37
# ns1.nz.opennic.glue (Auckland, NZ) - 202.89.131.4
# ns1.uk.opennic.glue (London, UK) - 194.164.6.112
# ns1.la.us.opennic.glue (New Orleans, LA, US) - 68.15.165.12
# ns1.phx.us.opennic.glue (Phoenix, AZ, US) - 63.226.12.96
# ns1.sfo.us.opennic.glue (San Francisco, CA, US) - 64.151.103.120
Hope it helps!
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