boradband problems in SO15?

[savalas]

anyone know if there is a problem in the SO15 (romsey/hampshire area)?
getting complete connection dropouts daily after about 6pm. seems to be ok during daytime...

[Ben]

Have you called technical support and reported this problem?

[savalas]

yes but unfortunately spoke to someone of limited intelligence! hence posting here.. i'll try tech support again when my temper has cooled down ;)

[Ben]

haha understandable. Well to be honest if there is nothing on the status page then you really need to get them to listen to you. They will do some checks etc.. Probably best to call them while th modem ain't workin. Otherwise someone on here will no doubt help you :)

[Chris W]

yes but unfortunately spoke to someone of limited intelligence! hence posting here.. i'll try tech support again when my temper has cooled down ;)

what did the person of "limited intelligence" actually say to you?

I would assume this problem is affecting you:

Broadband customers in the Southampton area may currently be experiencing a degraded service such as slow browsing or intermittent access to email. In some cases service may also be lost completely. Our engineers are working to resolve the issues as soon as possible. Please accept our apologies for any incovnenience this may cause.

from http://www.ntl-isp.ntl.com/ServiceStatus/ServiceDetails.aspx?FaultID=19