KevD
21-12-2004, 21:03
Hi folks, I've just found this forum whilst looking for some information about what I can do next, and it looks like this might be the place to ask. Apologies in advance for the length of this post.
At the beginning of October, my wife paid our NTL bill the way she usually does, by ringing up the bank and transferring the money to NTL. Except she gave them our old account number (they've recently changed the acc no.).
We then had our phone line suspended because NTL claimed not to have received the payment.
A quick phone call, and NTL apologised and put the telephone back on.
November's bill came, again the money appeared to have not been received, the same day we had our phone line suspended again. I rang NTL, where I was basically accused of "trying it on", and asked to fax my bank statement to prove that I had paid it.
A call to our bank gave us the details of the NTL account the money was paid into, the statement number, item number and date. Another call to NTL, and we were again told that the money has been found and they would put a note of it on our account.
Last Tuesday (14th) we had our phone line disconnected due to this payment still not being found.
A phone call to NTL's Credit Control... "Yes, we have now found the payment, and your account is now up to date."
I was told that my phone service will be back up and running within 24 hours, and that someone based in Coventry was dealing with it personally.
Since then, I have spoken to numerous NTL staff from all sorts of departments (Deconnections, Customer Services, Cancellations, Credit Control, etc etc), never being able to deal with the same person twice, and being given a different story every time.
I have been promised that someone will call me back later in the day on 4 seperate occasions, not one of which has materialised.
All I want to know is when will my phone service be reactivated. Why is this such a problem?
I know I should just tell them to stuff it, but I do need this phone working, and BT can't install until mid-January.
Thanks in advance for any info you can give.
At the beginning of October, my wife paid our NTL bill the way she usually does, by ringing up the bank and transferring the money to NTL. Except she gave them our old account number (they've recently changed the acc no.).
We then had our phone line suspended because NTL claimed not to have received the payment.
A quick phone call, and NTL apologised and put the telephone back on.
November's bill came, again the money appeared to have not been received, the same day we had our phone line suspended again. I rang NTL, where I was basically accused of "trying it on", and asked to fax my bank statement to prove that I had paid it.
A call to our bank gave us the details of the NTL account the money was paid into, the statement number, item number and date. Another call to NTL, and we were again told that the money has been found and they would put a note of it on our account.
Last Tuesday (14th) we had our phone line disconnected due to this payment still not being found.
A phone call to NTL's Credit Control... "Yes, we have now found the payment, and your account is now up to date."
I was told that my phone service will be back up and running within 24 hours, and that someone based in Coventry was dealing with it personally.
Since then, I have spoken to numerous NTL staff from all sorts of departments (Deconnections, Customer Services, Cancellations, Credit Control, etc etc), never being able to deal with the same person twice, and being given a different story every time.
I have been promised that someone will call me back later in the day on 4 seperate occasions, not one of which has materialised.
All I want to know is when will my phone service be reactivated. Why is this such a problem?
I know I should just tell them to stuff it, but I do need this phone working, and BT can't install until mid-January.
Thanks in advance for any info you can give.