gimpymoo
15-12-2004, 21:14
(Sat on a chair which is part of a circle, with head facing the floor)
"My name is James and im an NTL customer"....
Went to use my broadband this morning and to my surprise, it was not working. Went through the usual steps to get it working which NTL normally advise anyway... Reset modem, turn off computer, sacrifice a chicken etc etc. Still no connection. All the lights were on and flashing in the right places and I had a correct IP address. Renewed the IP address, still not able to browse the tinternet.
After an hour of fannying around, decided to bite the bullet and call Tech support. First surprise to me was that the support has been out-sourced to another country (not a good idea in my opnion, but what do I know, Im only a customer, who cares what I think) Im sure its cheaper for NTL so guess thats all they care about.
After the guy had failed to ping my machine he decided my "firewall" was to blame as it was blocking inbound and outbound traffic and it was not NTL's fault. I would have partially believed him, bar from the fact I dont have a firewall and the XP firewall is disabled. The "Tech" seemed surprised and said "Thats impossible" ??? WTF - Didnt realise it was that difficult to disable - LOL
After refusing his advice, he transfered me to the Swansea call centre who said the same thing ?????
I persisted to argue my point and as a final straw suggested that if my PC was at fault, I would not be able to either:
A. Access the Modem Admin page (As my "firewall" would block access)
B. Connect via my dial-up modem.
I advised I would try this and if they didnt work... I would leave him alone. However, BOTH worked.
The tech, apparently a little red faced at this point decided that the "cabling" either going from my modem to my NTL access point in my house OR the cable going from the Cabinet (whats the techy term for those) to my house was faulty in which case they would need to pull the cable (wouldnt fancy that job).
Now, my modem is receiving an IP address, I can ping it, so can NTL, although I cant gain access to the "outside world", HOWEVER, NTL do know when it is connected so it is sending SOME information?
Any ideas?
Am in the NG2 area... Anyone know of any probs in that area. Have checked the service status page although nothing there. Was something on the reorded phone line this morning.
Thanks.
"My name is James and im an NTL customer"....
Went to use my broadband this morning and to my surprise, it was not working. Went through the usual steps to get it working which NTL normally advise anyway... Reset modem, turn off computer, sacrifice a chicken etc etc. Still no connection. All the lights were on and flashing in the right places and I had a correct IP address. Renewed the IP address, still not able to browse the tinternet.
After an hour of fannying around, decided to bite the bullet and call Tech support. First surprise to me was that the support has been out-sourced to another country (not a good idea in my opnion, but what do I know, Im only a customer, who cares what I think) Im sure its cheaper for NTL so guess thats all they care about.
After the guy had failed to ping my machine he decided my "firewall" was to blame as it was blocking inbound and outbound traffic and it was not NTL's fault. I would have partially believed him, bar from the fact I dont have a firewall and the XP firewall is disabled. The "Tech" seemed surprised and said "Thats impossible" ??? WTF - Didnt realise it was that difficult to disable - LOL
After refusing his advice, he transfered me to the Swansea call centre who said the same thing ?????
I persisted to argue my point and as a final straw suggested that if my PC was at fault, I would not be able to either:
A. Access the Modem Admin page (As my "firewall" would block access)
B. Connect via my dial-up modem.
I advised I would try this and if they didnt work... I would leave him alone. However, BOTH worked.
The tech, apparently a little red faced at this point decided that the "cabling" either going from my modem to my NTL access point in my house OR the cable going from the Cabinet (whats the techy term for those) to my house was faulty in which case they would need to pull the cable (wouldnt fancy that job).
Now, my modem is receiving an IP address, I can ping it, so can NTL, although I cant gain access to the "outside world", HOWEVER, NTL do know when it is connected so it is sending SOME information?
Any ideas?
Am in the NG2 area... Anyone know of any probs in that area. Have checked the service status page although nothing there. Was something on the reorded phone line this morning.
Thanks.