erik99
27-11-2004, 14:15
recently got some help over in the broadband (BB) area so thought i would bring this issue to the forum too (its just come to a head this morning). its a bit of an involved story so bear with me
in 2003 i was living at my folks house. got BB installed, then setup a direct debit (DD) to pay for the entire package of TV, telephone and BB. in April 2004 i moved to a new place and NTL gave me a new customer acc number. before i left the folks address, i requested BB be cancelled and moved to new address. filled out the form to change ownership back to my folks, sent it off. this all appeared to go smoothly
about 2 weeks ago i noticed an unknown DD from my current account. 101 quid to NTL. i had a look at previous statements and the unknown DD stretched all the way back to when i moved out of my folks address- 286 quid in total.
called NTL and queried the DDs. they told me 2 things;
-the account was in my name
-i was being debited for charges on the account at my folks address
i asked NTL & my bank to kill that DD stone dead, then asked NTL to send me copies of the bills with charges for the period since i moved out of the folks address. copies of these bills arrived from NTL today.
strange things with the bills:
- the copies of the bills are all in my mothers name (but i think it was always like this)
- on the bills from June onwards they dont have the box that says 'the total amount will be debited on or after <date>'
- in June NTL charged me for 'removals' on the folks acc
- in September NTL charged me 37.99 for BB 2 TIMES on the folks acc
- in October NTL charged me 37.99 for BB on the folks acc
- in November NTL charged me 37.99 3 TIMES on the folks acc
this is clearly a total disaster. a few things are happening-
-money is being debitted from my bank account in error.
-NTL are debiting money for services that arent being used.
-NTL have got a problem in that they dont appear to have acted on the account change form.
-NTL have mixed up my folks customer acc & the new customer acc they awarded me when i moved
so how to sort this out? is there someone at NTL who can help me sort this mess out? is there some department i can write to that will fix the problem instead of relating this entire saga down the phone?
in 2003 i was living at my folks house. got BB installed, then setup a direct debit (DD) to pay for the entire package of TV, telephone and BB. in April 2004 i moved to a new place and NTL gave me a new customer acc number. before i left the folks address, i requested BB be cancelled and moved to new address. filled out the form to change ownership back to my folks, sent it off. this all appeared to go smoothly
about 2 weeks ago i noticed an unknown DD from my current account. 101 quid to NTL. i had a look at previous statements and the unknown DD stretched all the way back to when i moved out of my folks address- 286 quid in total.
called NTL and queried the DDs. they told me 2 things;
-the account was in my name
-i was being debited for charges on the account at my folks address
i asked NTL & my bank to kill that DD stone dead, then asked NTL to send me copies of the bills with charges for the period since i moved out of the folks address. copies of these bills arrived from NTL today.
strange things with the bills:
- the copies of the bills are all in my mothers name (but i think it was always like this)
- on the bills from June onwards they dont have the box that says 'the total amount will be debited on or after <date>'
- in June NTL charged me for 'removals' on the folks acc
- in September NTL charged me 37.99 for BB 2 TIMES on the folks acc
- in October NTL charged me 37.99 for BB on the folks acc
- in November NTL charged me 37.99 3 TIMES on the folks acc
this is clearly a total disaster. a few things are happening-
-money is being debitted from my bank account in error.
-NTL are debiting money for services that arent being used.
-NTL have got a problem in that they dont appear to have acted on the account change form.
-NTL have mixed up my folks customer acc & the new customer acc they awarded me when i moved
so how to sort this out? is there someone at NTL who can help me sort this mess out? is there some department i can write to that will fix the problem instead of relating this entire saga down the phone?