Brakeinup
24-11-2004, 22:48
Sorry about the long post ! here goes...
Whenever I play any online multiplayer games (BF1942, UT2003 etc) I will get disconnected from the server. This will happen regardless of what server I connect to. Generally the cable connection works flawlessly - I get around 90k/sec when downloading from ftp sites but I play online I get booted. I even get dropouts when I am downloading via ftp.
In BF1942 I can be in the game for a few seconds or a few minutes until I get "Warning: connection problems detected". This, 9 times out of 10, ends up with me disconnecting from the server. And this is no specific server.
I have called ntl tech support 3 times now regarding my connectivity problem. The first person had me on hold for so long that my phone batteries died. The second person was reading from a set of instructions which did not help my case. The third person was also reading from scripted instructions but he was able to get a lot further with diagnosing my problem (ntl have outsourced to India now?).
We setup my pc so that the cable modem was connected directly to my PC via ethernet. I dropped my firewall so he could continuously ping my ip address. I launched a game and connected to an online server. After about 30 seconds in to the game I got my connection problem warning message and the tech support person even saw that packets were getting dropped as he could not ping me for a few seconds, but he could not explain why. He then put me through to his supervisor as he had exhausted all of his resources - I had to hang up as I was on hold again for too long.
I have tried a different pc, new cables, new network card etc and I still get the same problem. Tech support don't seem to be able to help me!
(I am running a P4 PC with a Terayon cable modem at 750K/sec which is connected via ethernet. I think this hits the Nottingham exchange??).
To try and prove that a problem exists I downloaded and installed Pingplotter and set this going for around 6 hours pinging a popular UK based BF1942 game server. The traceroute went through 16 hops to get to the server but general performance was fine - except for the periodic packet loss at certain intervals! (for a snapshot please look here (http://homepage.ntlworld.com/p.bradley12/images/) - click on ping.jpg). If you can see the snapshot you will see the red lines of packet loss - this is enough to get me booted from every online game I play.
Is there anything that ntl can do to help me with this problem? Or can anyone here tell me what I can do next!!
Any help really appreciated as I have just bought Halflife 2 with Counterstrike: Source and my connection has to be perfect to play CS :)
Whenever I play any online multiplayer games (BF1942, UT2003 etc) I will get disconnected from the server. This will happen regardless of what server I connect to. Generally the cable connection works flawlessly - I get around 90k/sec when downloading from ftp sites but I play online I get booted. I even get dropouts when I am downloading via ftp.
In BF1942 I can be in the game for a few seconds or a few minutes until I get "Warning: connection problems detected". This, 9 times out of 10, ends up with me disconnecting from the server. And this is no specific server.
I have called ntl tech support 3 times now regarding my connectivity problem. The first person had me on hold for so long that my phone batteries died. The second person was reading from a set of instructions which did not help my case. The third person was also reading from scripted instructions but he was able to get a lot further with diagnosing my problem (ntl have outsourced to India now?).
We setup my pc so that the cable modem was connected directly to my PC via ethernet. I dropped my firewall so he could continuously ping my ip address. I launched a game and connected to an online server. After about 30 seconds in to the game I got my connection problem warning message and the tech support person even saw that packets were getting dropped as he could not ping me for a few seconds, but he could not explain why. He then put me through to his supervisor as he had exhausted all of his resources - I had to hang up as I was on hold again for too long.
I have tried a different pc, new cables, new network card etc and I still get the same problem. Tech support don't seem to be able to help me!
(I am running a P4 PC with a Terayon cable modem at 750K/sec which is connected via ethernet. I think this hits the Nottingham exchange??).
To try and prove that a problem exists I downloaded and installed Pingplotter and set this going for around 6 hours pinging a popular UK based BF1942 game server. The traceroute went through 16 hops to get to the server but general performance was fine - except for the periodic packet loss at certain intervals! (for a snapshot please look here (http://homepage.ntlworld.com/p.bradley12/images/) - click on ping.jpg). If you can see the snapshot you will see the red lines of packet loss - this is enough to get me booted from every online game I play.
Is there anything that ntl can do to help me with this problem? Or can anyone here tell me what I can do next!!
Any help really appreciated as I have just bought Halflife 2 with Counterstrike: Source and my connection has to be perfect to play CS :)