o2 customer services details

[squiggs1982]

Hi,

Anyone know where I can find email addresses for o2 customer services direct (A director would be even better!). Need to escalate a serious problem quickly and the web form is too short. Also, don't have time to telephone (or the money for that matter!)

Thanks!

[Graham F]

fax it to here..

O2 Complaint Review Service
PO Box 116
Leeds
LS11 5DS
Fax: 0113 388 6696

[squiggs1982]

Thanks!

[squiggs1982]

Hmm... just seems to ring out. Any ideas?

[ian@huth]

http://www.o2.co.uk/help/complaint/0,,500,00.html any help?

[squiggs1982]

http://www.o2.co.uk/help/complaint/0,,500,00.html any help?
Thankyou! But that's the same number, unfortunately. :( It just seems to ring out. Typical!

[squiggs1982]

It's ok! I had an eight at the end! Thanks for your help everyone!!

[Chris W]

call 0113 3886159 if you have an o2 online account

or if you have a standard o2 contract try 0113 2722000 and ask for complaints dept

[Seti]

OMG Do not talk to me about O2. I have an online conract with them. Well I do now. In fact I wasn't aware that my contract was an on line one as I had received a call back in June saying that I could havfe a business account and that it would cost me only £12 a month including a FREE Phone of my choice. Yippeeeeeee I thought and gleefully headed off to spread my good fortune. 3 weeks later no phone, so I ring their awful customer services department.


I hear "Your contract has been cancelled" Hmmm well I never cancelled it so who did? They didn't know and proceeded to blind me with science and place me on an online 200 account which costs me £40 a month! I was annoyed, VERY annoyed.

So ok I get the phone and sometime in July it goes off. Apparently my service was not registered. So I check my bill online, as all good customers do, and proceed to ring customer services. I rang every DAY for THREE WEEKS and they oculd not works our why it wouldn't register. Finally on the 30th of August someone tells me its a problem their end and I would get that month FREE. Ok I thought, fine. Anyway it toook themn untill the 4th of September to get the phone switched on.

Come August and September I do not get billed. They bill me for £112.93 in the October. I ring up and go barmy on the phone as they promised this would not happen to me as I am now struggling with the lifestyle of a person with MSand remember they told me I would have a month free. Guess what they had no record of it on their "System" so I complained and said I was not paying. They had promised me faithfully I would not get double billed plus with all the problems I wasn't best impressed anyway. I speak to a lady in accounts and tell her she will have to wait till Noivember the 7th for my payment. She asks why, I tell her becasue that's when my benifits are paid into the bank. She puts the bill on dispute and GIVES ME A FREE OCTOBER MONTH. Everything is finally sorted out. I still feel annoyed with O2 and I am considering terminating my contract for lack of service, apparently I can do that ? ?

My advice CANCEL THE CONTRACT they will promise you everything and deliver nothing.

SeTi^

[andygrif]

Sorry to be flippant but you're as likely to get through to O2 customer services (and I use the last two words loosely) by putting your complaint into a bottle and setting it free in the North Sea.

Their systems, staff (by the way a lot of the call centres are outsourced to a company called Ventura UK) communication (ironic for a communication company) and knowledge are all way below par. IMHO they have taken over from ntl as being the most useless call centre known to man - partly by O2 getting so much worse and partly by ntl getting slightly better!

My advice is phone up, ask to speak to disconnections. You'll be put through to Customer Retention - from there you can unload your problem and get it resolved.

[Chimaera]

Yep - I tried to ring the online contacts number as it opened this morning - and was told 'due to the high volume of calls' they were experiencing they would not be able to speak to me. I've left a message on their answerphone as requested - with 3 different numbers and times I can be contacted on - and I'm not taking any bets as to whether I get a call back or not!
And I have also tried the 'email us' facility on their website - I got an automatically generated answer which did not resolve my question. :(

[yesman]

Yep - I tried to ring the online contacts number as it opened this morning - and was told 'due to the high volume of calls' they were experiencing they would not be able to speak to me. I've left a message on their answerphone as requested - with 3 different numbers and times I can be contacted on - and I'm not taking any bets as to whether I get a call back or not!
And I have also tried the 'email us' facility on their website - I got an automatically generated answer which did not resolve my question. :(
O2's customer service has to be the poorest I have ever come across.

In comparison, the NTL customer service has nothing to fear IMO

[yesman]

Chimaera
Chav Mum Extraordinaire
Join Date: Jun 2003
Location: Outside the paaaaaand shop ;)
Services: Sky telly NTL dog NTL interwotsit
Posts: 1,736

Can I get one ? :D

[angelinetd]

O2 really are rip off merchants.... all this advertising about rewarding customers, and I still can't get through to anyone who can do anything to help me; I'm sure the president of the RFU doesn't get treated so shabbily!
I have recently changed my tariff to a cheaper one as I'm on O2 400 and don't need that many minutes/texts anymore, infortunately I have accrued 990 minutes and over 200 texts which I will now loose as I can't transfer them to the cheaper tariff even though I've paid for them.....
so I will be looking for something else when my contract ends and they can go stuff themselves.
Is there a complaint number to call where you can actually get through to anyone who will help rather than agree and go "yes I know how you feel but we can't do anything about it"
O2 must be rubbing their hands with glee.............

[Chris W]

If it is an o2 online contract, the complaints number is 0113 3886159

[cookie_365]

There's an email address (complaintreviewservice@o2.com) too.

[Neil]

Peter Erskine, Chief Executive peter.erskine@o2.com

That should do.....;)

[nffc]

Chimaera
Chav Mum Extraordinaire
Join Date: Jun 2003
Location: Outside the paaaaaand shop ;)
Services: Sky telly NTL dog NTL interwotsit
Posts: 1,736

Can I get one ? :D
It's c0ckney rhyming slang for phone ("Dog and Bone" I think).

I'm not a southerner (softies) though so I could be wrong. :LOL:

[zaheerb]

have a serious problem with 02. googled to find 02 complaints service. saw your thread referring to 02. can you or someone help
02 have taken £758.55p from my account by dd. they have admitted it was an error on their part but have advised me that I should go to my bank and fill out an indemnity claim form and that they will then credit the amount back to my bank.
i dont have time for this and have been advised by 02 there is nothing else i can do

[Mr Angry]

have a serious problem with 02. googled to find 02 complaints service. saw your thread referring to 02. can you or someone help
02 have taken £758.55p from my account by dd. they have admitted it was an error on their part but have advised me that I should go to my bank and fill out an indemnity claim form and that they will then credit the amount back to my bank.
i dont have time for this and have been advised by 02 there is nothing else i can do

Advise your bank that you are contesting this sum / payment under the Direct Debit Guarantee Scheme. They should, pretty much immediately, refund the money to your account while they sort the matter with 02.

[tosh mate]

I must be the lucky one as I have never had a problem with o2 and I have always found them helpful in saving me money lol