No service

[HornetUK]

My BB was off between 6 and 8 and is now extremely slow, anyone know why? I'm in Leighton Buzzard.

Thanks

[KevAmiga]

Whats your postcode?

[Neil]

My BB was off between 6 and 8 and is now extremely slow, anyone know why? I'm in Leighton Buzzard.

Thanks

*Looks at crystal ball(s)* :D

Have you reported this to ntl Tech Support?

[HornetUK]

LU7 and it was off again tonight 7.30pm to 10pm...is this just me?

Had BB for 12 months and never had a problem until the last two days....two evenings of a couple of hours on no service. Any suggestions?

All OK currently

Tue, 9 Nov 2004 23:02:47 UTC
1st 128K took 1453 ms = 90208 Bytes/sec = approx 751 kbits/sec
2nd 128K took 1468 ms = 89286 Bytes/sec = approx 743 kbits/sec
3rd 128K took 1485 ms = 88264 Bytes/sec = approx 734 kbits/sec
4th 128K took 1453 ms = 90208 Bytes/sec = approx 751 kbits/sec

Thanks

[Neil]

*Looks at crystal ball(s)* :D

Have you reported this to ntl Tech Support?

[HornetUK]

Whats the tel no. for tech support. Presume they'll be no help at all just like when I've had phone / STB problems...this will be the final straw if my BB starts playing up everyday!

Any ideas what it could be if its fine for 3 hours in the day then off in the evening for 2 hours?

[Neil]

Whats the tel no. for tech support. Presume they'll be no help at all just like when I've had phone / STB problems...this will be the final straw if my BB starts playing up everyday!

Any ideas what it could be if its fine for 3 hours in the day then off in the evening for 2 hours?

http://www.cableforum.co.uk/kb/99/ntl-support-phone-numbers

[HornetUK]

SACM (Langley) 0845 650 0121
SACM (Bromley) 0845 650 0925

Which one am I? Cheers...again!

Has no one else had problems with loss of service in Luton area?

[quadplay]

LU7 is Langley, I think. Could be an oversubscription issue, but I don't remember seeing anything. More likely to be an issue with your cabling. Try to ring from in front of the PC when the connection's not working, if you can.

[HornetUK]

Again working fine now, if its only once a day at peak time for 2 hours it seems a bit stange......its only happened Monday & Tuesday night so I will see later today if it goes again.

What time is that tel no. open from - to?

Thanks

[badnbusy]

til midnight.

[HornetUK]

BB off 3pm until now....5 hours. Rang Tech Support 1 hour to answer, they said at that time to turn off turn on, no SYNC or RDY light appeared on CM.

They said likely the strength of whats being sent from box in street to weak.

Does that sound right to anyone, they also said it is unlikely to comeback on until a engineer visits me, one hour later its back!

They said they will get an engineer to ring me within 48 hrs to make an appointment.

Also when I turn off what gets power off first modem or router & which do I turn back on first. When engineer visits will they be OK with router?

Cheers

[scrotnig]

BB off 3pm until now....5 hours. Rang Tech Support 1 hour to answer, they said at that time to turn off turn on, no SYNC or RDY light appeared on CM.

They said likely the strength of whats being sent from box in street to weak.

Does that sound right to anyone, they also said it is unlikely to comeback on until a engineer visits me, one hour later its back!

They said they will get an engineer to ring me within 48 hrs to make an appointment.

Also when I turn off what gets power off first modem or router & which do I turn back on first. When engineer visits will they be OK with router?

Cheers
First of all, I would say even it stays on now, you still need an engineer to check this out.

Secondly, I would advise setting things up so that when the engineer calls it's just one pc directly connected to the modem (in other words, remove the router). In most regions the engineer's official instructions are to refuse to deal with it if a router is in use, though some will do their best but if they screw up they aren't then insured!

[JohnHorb]

Probably best to remove the router from the equation when the engineer visits, just in case. Seems to be the general advice.

I don't think it matters when powering off, but for powering on, if it was me, I'd power on the modem, wait for the lights to stabilise, then power on the router, let that stabilise, then the PC.

[HornetUK]

Thanks for the router advice.

As someone who knows nothing with my service actually working fine for hours then dying for hours each day I presume the tech people are right its a problem oin the street box? Also does whats happening to me mean its not a faulty router, CM or PC?

Cheers again

[JohnHorb]

If the lights on the CM don't come (as per post #12) I don't see how it can be anything your end (PC or router). I would think it must be either the CM or the link from there to NTL.

However, is Mark B has confirmed, I'd try to replicate the problem without the router in the loop. This is normally one of the first things NTL ask you to do.

[HornetUK]

Today been super fast speed tests coming back at 900k & no breakdown in service all night! NTL said they will contact me within 48hrs to make call out appointment, this was 24 hrs ago, do they usually call back?

Also bit of a wasted them coming if, fingers crossed, service stays on all the time!

[Ignition]

Today been super fast speed tests coming back at 900k & no breakdown in service all night! NTL said they will contact me within 48hrs to make call out appointment, this was 24 hrs ago, do they usually call back?

Also bit of a wasted them coming if, fingers crossed, service stays on all the time!

Isn't resegmentation and noise busting great :)

[HornetUK]

Isn't resegmentation and noise busting great :)

Sorry don't understand?

Still working 100% fine! Would they have done something to fix without telling me?

Cheers